{"id":"https://openalex.org/W4396514571","doi":"https://doi.org/10.9744/pemasaran.18.1.1-14","title":"PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAN MINAT BELI ULANG DI WIZZ DRIVE THRU GELATO SURABAYA","display_name":"PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAN MINAT BELI ULANG DI WIZZ DRIVE THRU GELATO SURABAYA","publication_year":2024,"publication_date":"2024-04-30","ids":{"openalex":"https://openalex.org/W4396514571","doi":"https://doi.org/10.9744/pemasaran.18.1.1-14"},"language":"id","primary_location":{"id":"doi:10.9744/pemasaran.18.1.1-14","doi":"https://doi.org/10.9744/pemasaran.18.1.1-14","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9744/pemasaran.18.1.1-14","pdf_url":null,"source":{"id":"https://openalex.org/S4210190057","display_name":"Jurnal Manajemen Pemasaran","issn_l":"1907-235X","issn":["1907-235X","2597-615X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315015","host_organization_name":"Petra Christian University","host_organization_lineage":["https://openalex.org/P4310315015"],"host_organization_lineage_names":["Petra Christian University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Pemasaran","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://dx.doi.org/10.9744/pemasaran.18.1.1-14","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5095949269","display_name":"Benedicta Teressa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114202661","display_name":"Petra Christian University","ror":"https://ror.org/045e97x26","country_code":"ID","type":"education","lineage":["https://openalex.org/I114202661"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Benedicta Teressa","raw_affiliation_strings":["Petra Christian University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Petra Christian University","institution_ids":["https://openalex.org/I114202661"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5095949270","display_name":"Jovita Intan Lukito","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114202661","display_name":"Petra Christian University","ror":"https://ror.org/045e97x26","country_code":"ID","type":"education","lineage":["https://openalex.org/I114202661"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Jovita Intan Lukito","raw_affiliation_strings":["Petra Christian University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Petra Christian University","institution_ids":["https://openalex.org/I114202661"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113503615","display_name":"Adriana Aprilia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114202661","display_name":"Petra Christian University","ror":"https://ror.org/045e97x26","country_code":"ID","type":"education","lineage":["https://openalex.org/I114202661"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adriana Aprilia","raw_affiliation_strings":["Petra Christian University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Petra Christian University","institution_ids":["https://openalex.org/I114202661"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110639536","display_name":"Fransisca Andreani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114202661","display_name":"Petra Christian University","ror":"https://ror.org/045e97x26","country_code":"ID","type":"education","lineage":["https://openalex.org/I114202661"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fransisca Andreani","raw_affiliation_strings":["Petra Christian University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Petra Christian University","institution_ids":["https://openalex.org/I114202661"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I114202661"],"apc_list":null,"apc_paid":null,"fwci":11.6336,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.98583962,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":"18","issue":"1","first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9794999957084656,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9794999957084656,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.019700000062584877,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9900000095367432},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.9240000247955322},{"id":"https://openalex.org/keywords/ice-cream","display_name":"ice cream","score":0.3959999978542328},{"id":"https://openalex.org/keywords/gelato","display_name":"gelato","score":0.5080000162124634},{"id":"https://openalex.org/keywords/mediating-role-of-customer-satisfaction","display_name":"mediating effect of customer satisfaction","score":0.6869999766349792}],"concepts":[{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.3243871331214905}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.9744/pemasaran.18.1.1-14","doi":"https://doi.org/10.9744/pemasaran.18.1.1-14","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9744/pemasaran.18.1.1-14","pdf_url":null,"source":{"id":"https://openalex.org/S4210190057","display_name":"Jurnal Manajemen Pemasaran","issn_l":"1907-235X","issn":["1907-235X","2597-615X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315015","host_organization_name":"Petra Christian University","host_organization_lineage":["https://openalex.org/P4310315015"],"host_organization_lineage_names":["Petra Christian University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Pemasaran","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.9744/pemasaran.18.1.1-14","doi":"https://doi.org/10.9744/pemasaran.18.1.1-14","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9744/pemasaran.18.1.1-14","pdf_url":null,"source":{"id":"https://openalex.org/S4210190057","display_name":"Jurnal Manajemen Pemasaran","issn_l":"1907-235X","issn":["1907-235X","2597-615X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315015","host_organization_name":"Petra Christian University","host_organization_lineage":["https://openalex.org/P4310315015"],"host_organization_lineage_names":["Petra Christian University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Pemasaran","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1513684370","https://openalex.org/W1941195919","https://openalex.org/W2761855613","https://openalex.org/W3033633286","https://openalex.org/W3083217911","https://openalex.org/W3152461155","https://openalex.org/W3186208154","https://openalex.org/W3203628398","https://openalex.org/W4226337865","https://openalex.org/W4249673691","https://openalex.org/W4300183830"],"related_works":["https://openalex.org/W2993938979","https://openalex.org/W7117357255","https://openalex.org/W4312765350","https://openalex.org/W7202206919","https://openalex.org/W3017436781","https://openalex.org/W2475182603","https://openalex.org/W2591160804","https://openalex.org/W1490464797","https://openalex.org/W4411957147","https://openalex.org/W7112583278"],"abstract_inverted_index":{"Tujuan":[0],"dari":[1],"penelitian":[2,25,35,63],"adalah":[3,36],"menganalisis":[4],"pengaruh":[5],"kualitas":[6,9,66,73,108],"produk":[7,67,91],"dan":[8,14,42,94,112],"layanan":[10,74,109],"terhadap":[11,78,86,97,114],"kepuasan":[12,79,81,102,119],"konsumen":[13,38,82,103,120],"minat":[15,87,98,115],"beli":[16,88,99,116],"ulang":[17,100,117],"di":[18,44],"Wizz":[19,45],"Drive":[20],"Thru":[21],"Gelato":[22,46],"Surabaya.":[23],"Metode":[24],"kuantitatif":[26],"dengan":[27,47,101,118],"lima-skala":[28],"Likert":[29],"sebagai":[30,104,121],"metode":[31],"pengukurannya.":[32],"Populasi":[33],"dalam":[34],"seluruh":[37],"yang":[39],"telah":[40],"berkunjung":[41],"membeli":[43],"jumlah":[48],"sampel":[49,54],"120":[50],"responden,":[51],"dimana":[52],"pengambilan":[53],"menggunakan":[55,60],"purposive":[56],"sampling.":[57],"Alat":[58],"analisis":[59],"SmartPLS.":[61],"Hasil":[62],"menunjukkan":[64],"bahwa":[65],"berpengaruh":[68,75,83,92,110],"positif":[69,76,84,93,111],"namun":[70],"tidak":[71,95],"signifikan;":[72],"signifikan":[77,85,96,113],"konsumen;":[80],"ulang.":[89],"Kualitas":[90],"variabel":[105,122],"mediasi.":[106,123],"Terakhir,":[107]},"counts_by_year":[{"year":2026,"cited_by_count":21},{"year":2025,"cited_by_count":23},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-05-01T00:00:00"}