{"id":"https://openalex.org/W4394872001","doi":"https://doi.org/10.18226/21789061.v16i1p101","title":"Avalia\u00e7\u00e3o dos servi\u00e7os ofertados por tr\u00eas hostels de S\u00e3o Paulo: An\u00e1lise dos conte\u00fados gerados pelos h\u00f3spedes","display_name":"Avalia\u00e7\u00e3o dos servi\u00e7os ofertados por tr\u00eas hostels de S\u00e3o Paulo: An\u00e1lise dos conte\u00fados gerados pelos h\u00f3spedes","publication_year":2024,"publication_date":"2024-03-27","ids":{"openalex":"https://openalex.org/W4394872001","doi":"https://doi.org/10.18226/21789061.v16i1p101"},"language":"pt","primary_location":{"id":"doi:10.18226/21789061.v16i1p101","doi":"https://doi.org/10.18226/21789061.v16i1p101","is_oa":true,"landing_page_url":"https://doi.org/10.18226/21789061.v16i1p101","pdf_url":"https://sou.ucs.br/revistas/index.php/rosadosventos/article/download/965/423","source":{"id":"https://openalex.org/S2736858597","display_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","issn_l":"2178-9061","issn":["2178-9061"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312517","host_organization_name":"University of Caxias do Sul","host_organization_lineage":["https://openalex.org/P4310312517"],"host_organization_lineage_names":["University of Caxias do Sul"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://sou.ucs.br/revistas/index.php/rosadosventos/article/download/965/423","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002925516","display_name":"Rodrigo Ribeiro de Oliveira","orcid":"https://orcid.org/0000-0002-1006-6500","observed_orcids":["https://orcid.org/0000-0002-1006-6500"]},"institutions":[{"id":"https://openalex.org/I107371206","display_name":"Federal Institute of S\u00e3o Paulo","ror":"https://ror.org/005pn5z34","country_code":"BR","type":"education","lineage":["https://openalex.org/I107371206"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Rodrigo Ribeiro de Oliveira","raw_affiliation_strings":["Instituto Federal de S\u00e3o Paulo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal de S\u00e3o Paulo","institution_ids":["https://openalex.org/I107371206"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113180034","display_name":"Sofia Vendrame Ferreira","orcid":"https://orcid.org/0009-0008-5525-1022","observed_orcids":["https://orcid.org/0009-0008-5525-1022"]},"institutions":[{"id":"https://openalex.org/I107371206","display_name":"Federal Institute of S\u00e3o Paulo","ror":"https://ror.org/005pn5z34","country_code":"BR","type":"education","lineage":["https://openalex.org/I107371206"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sofia Vendrame Ferreira","raw_affiliation_strings":["Instituto Federal de Educa\u00e7\u00e3o, Ci\u00eancia e Tecnologia de S\u00e3o Paulo, Campus S\u00e3o Paulo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal de Educa\u00e7\u00e3o, Ci\u00eancia e Tecnologia de S\u00e3o Paulo, Campus S\u00e3o Paulo","institution_ids":["https://openalex.org/I107371206"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067366455","display_name":"Raul Jos\u00e9 de Souza","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I107371206","display_name":"Federal Institute of S\u00e3o Paulo","ror":"https://ror.org/005pn5z34","country_code":"BR","type":"education","lineage":["https://openalex.org/I107371206"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Raul Jos\u00e9 de Souza","raw_affiliation_strings":["Instituto Federal de Educa\u00e7\u00e3o, Ci\u00eancia e Tecnologia de S\u00e3o Paulo, Campus S\u00e3o Paulo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal de Educa\u00e7\u00e3o, Ci\u00eancia e Tecnologia de S\u00e3o Paulo, Campus S\u00e3o Paulo","institution_ids":["https://openalex.org/I107371206"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I107371206"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"16","issue":"1","first_page":"85","last_page":"101"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.41429999470710754,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.41429999470710754,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.38280001282691956,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.1851000040769577,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hostels","display_name":"hostels","score":0.9919999837875366},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.7839999794960022},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9279999732971191},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"user-generated content","score":0.9559999704360962},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.9290000200271606},{"id":"https://openalex.org/keywords/netnography","display_name":"netnography","score":0.9039999842643738},{"id":"https://openalex.org/keywords/accommodation-services","display_name":"accommodation services","score":0.48500001430511475},{"id":"https://openalex.org/keywords/cleanliness","display_name":"cleanliness","score":0.597000002861023},{"id":"https://openalex.org/keywords/value-for-money","display_name":"value for money","score":0.9200000166893005},{"id":"https://openalex.org/keywords/sao-paulo","display_name":"S\u00e3o Paulo","score":0.6800000071525574}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.48323163390159607},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.15346631407737732}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18226/21789061.v16i1p101","doi":"https://doi.org/10.18226/21789061.v16i1p101","is_oa":true,"landing_page_url":"https://doi.org/10.18226/21789061.v16i1p101","pdf_url":"https://sou.ucs.br/revistas/index.php/rosadosventos/article/download/965/423","source":{"id":"https://openalex.org/S2736858597","display_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","issn_l":"2178-9061","issn":["2178-9061"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312517","host_organization_name":"University of Caxias do Sul","host_organization_lineage":["https://openalex.org/P4310312517"],"host_organization_lineage_names":["University of Caxias do Sul"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.18226/21789061.v16i1p101","doi":"https://doi.org/10.18226/21789061.v16i1p101","is_oa":true,"landing_page_url":"https://doi.org/10.18226/21789061.v16i1p101","pdf_url":"https://sou.ucs.br/revistas/index.php/rosadosventos/article/download/965/423","source":{"id":"https://openalex.org/S2736858597","display_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","issn_l":"2178-9061","issn":["2178-9061"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312517","host_organization_name":"University of Caxias do Sul","host_organization_lineage":["https://openalex.org/P4310312517"],"host_organization_lineage_names":["University of Caxias do Sul"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Rosa dos Ventos - Turismo e Hospitalidade","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5142999887466431,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4394872001.pdf","grobid_xml":"https://content.openalex.org/works/W4394872001.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W2020867023","https://openalex.org/W2518991521","https://openalex.org/W2974290275","https://openalex.org/W3109268904","https://openalex.org/W3141934789","https://openalex.org/W3199087008","https://openalex.org/W4210701275"],"related_works":["https://openalex.org/W7075294741","https://openalex.org/W4400048453","https://openalex.org/W4404757203","https://openalex.org/W4405635414","https://openalex.org/W4404138164","https://openalex.org/W2942699940","https://openalex.org/W2995774038","https://openalex.org/W1226896203","https://openalex.org/W4409121538","https://openalex.org/W2607285233"],"abstract_inverted_index":{"The":[0,61],"hotel":[1,158],"industry":[2],"deals":[3],"with":[4,49,63],"different":[5],"people,":[6],"the":[7,20,28,39,50,54,72,95,109,152],"biggest":[8],"challenge":[9],"being":[10],"to":[11,34,75,108,136],"establish":[12],"standards":[13],"that":[14,89,111,151],"efficiently":[15],"serve":[16],"all":[17],"consumers.":[18],"Considering":[19],"increasing":[21],"popularity":[22],"of":[23,30,41,43,56,140,157],"hostels":[24,48,96,153],"as":[25],"accommodation":[26],"options,":[27],"objective":[29],"this":[31],"investigation":[32],"was":[33],"verify":[35],"guests'":[36],"perception":[37],"regarding":[38],"level":[40],"quality":[42],"services":[44],"provided":[45],"by":[46],"three":[47],"best":[51],"evaluation":[52],"in":[53,142],"city":[55],"S\u00e3o":[57],"Paulo":[58],"[Brazil]":[59],".":[60],"research,":[62],"an":[64,118],"inductive,":[65],"qualitative,":[66],"exploratory,":[67],"and":[68,78,103,130,145,166],"descriptive":[69],"approach,":[70],"used":[71],"netnographic":[73],"method":[74],"collect,":[76],"understand":[77],"analyze":[79],"secondary":[80],"data":[81],"from":[82],"User":[83],"Generated":[84],"Content":[85],"[CGU].":[86],"Four":[87],"criteria":[88,115],"directly":[90],"impact":[91],"guest":[92,146],"satisfaction":[93],"at":[94],"analyzed":[97],"were":[98],"identified:":[99],"location,":[100],"cleanliness,":[101],"service":[102,143],"value":[104],"for":[105,126,160],"money,":[106],"leading":[107],"conclusion":[110],"guests":[112],"recognize":[113],"these":[114],"when":[116],"evaluating":[117],"establishment.":[119],"Reviews":[120],"available":[121],"on":[122],"websites":[123],"are":[124,155],"useful":[125],"both":[127],"potential":[128],"visitors":[129],"managers,":[131,162],"who":[132],"can":[133],"use":[134],"them":[135],"achieve":[137],"higher":[138],"levels":[139],"efficiency":[141],"delivery":[144],"satisfaction.":[147],"It":[148],"is":[149],"concluded":[150],"studied":[154],"models":[156],"ventures":[159],"businesspeople,":[161],"tourism":[163],"promotion":[164],"organizations":[165],"academics.":[167]},"counts_by_year":[],"updated_date":"2026-09-08T07:41:39.490200","created_date":"2024-04-18T00:00:00"}
