{"id":"https://openalex.org/W4394569383","doi":"https://doi.org/10.1177/21582440241240827","title":"A Mixed-Method Approach to Post-Implementation Success of Technology Performance in UAE Universities: Assessing DeLone and McLean IS Success Model","display_name":"A Mixed-Method Approach to Post-Implementation Success of Technology Performance in UAE Universities: Assessing DeLone and McLean IS Success Model","publication_year":2024,"publication_date":"2024-04-01","ids":{"openalex":"https://openalex.org/W4394569383","doi":"https://doi.org/10.1177/21582440241240827"},"language":"en","primary_location":{"id":"doi:10.1177/21582440241240827","doi":"https://doi.org/10.1177/21582440241240827","is_oa":true,"landing_page_url":"https://doi.org/10.1177/21582440241240827","pdf_url":null,"source":{"id":"https://openalex.org/S148277943","display_name":"SAGE Open","issn_l":"2158-2440","issn":["2158-2440"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sage Open","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1177/21582440241240827","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042522905","display_name":"Shamma Al Naqbi","orcid":"https://orcid.org/0000-0002-3611-8460","observed_orcids":["https://orcid.org/0000-0002-3611-8460"]},"institutions":[{"id":"https://openalex.org/I4405259498","display_name":"Rabdan Academy","ror":"https://ror.org/02ap92826","country_code":"AE","type":"education","lineage":["https://openalex.org/I4405259498"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Shamma Hamdoon Al Naqbi","raw_affiliation_strings":["Rabdan Academy, Abu Dhabi, UAE"],"raw_orcid":"https://orcid.org/0000-0002-3611-8460","affiliations":[{"raw_affiliation_string":"Rabdan Academy, Abu Dhabi, UAE","institution_ids":["https://openalex.org/I4405259498"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5042522905"],"corresponding_institution_ids":["https://openalex.org/I4405259498"],"apc_list":{"value":1600,"currency":"USD","value_usd":1600},"apc_paid":{"value":1600,"currency":"USD","value_usd":1600},"fwci":3.7454,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.93581094,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"14","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9390000104904175,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9390000104904175,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.014600000344216824,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/delone-and-mclean-is-success-model","display_name":"DeLone and McLean IS success model","score":0.8870000243186951},{"id":"https://openalex.org/keywords/information-systems-success","display_name":"information system success","score":0.8410000205039978},{"id":"https://openalex.org/keywords/technology-in-higher-education","display_name":"higher education technology","score":0.7549999952316284},{"id":"https://openalex.org/keywords/university-performance","display_name":"university performance","score":0.8769999742507935},{"id":"https://openalex.org/keywords/operational-performance","display_name":"operational performance","score":0.8230000138282776},{"id":"https://openalex.org/keywords/faculty-performance","display_name":"faculty performance","score":0.9110000133514404},{"id":"https://openalex.org/keywords/system-quality","display_name":"system quality","score":0.8489999771118164},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.9700000286102295},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/contextual-factors","display_name":"contextual factors","score":0.8629999756813049},{"id":"https://openalex.org/keywords/post-implementation-review","display_name":"post-implementation evaluation","score":0.8550000190734863}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5309737920761108},{"id":"https://openalex.org/C2985625233","wikidata":"https://www.wikidata.org/wiki/Q7632539","display_name":"Success factors","level":2,"score":0.446117639541626},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43979528546333313},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3646542727947235},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35300904512405396},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.3466998338699341},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31451669335365295},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.2013918161392212}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1177/21582440241240827","doi":"https://doi.org/10.1177/21582440241240827","is_oa":true,"landing_page_url":"https://doi.org/10.1177/21582440241240827","pdf_url":null,"source":{"id":"https://openalex.org/S148277943","display_name":"SAGE Open","issn_l":"2158-2440","issn":["2158-2440"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sage Open","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241240827","doi":null,"is_oa":false,"landing_page_url":"https://journals.sagepub.com/doi/10.1177/21582440241240827","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:926b8694f8614bb08da22084d2158d00","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/926b8694f8614bb08da22084d2158d00","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SAGE Open, Vol 14 (2024)","raw_type":"article"},{"id":"pmh:oai:scholarlyworks.ra.ac.ae:123456789/1702","doi":null,"is_oa":true,"landing_page_url":"https://doi.org/10.1177/21582440241240827","pdf_url":null,"source":{"id":"https://openalex.org/S7407064534","display_name":"Rabdan Academy Digital Repository (Rabdan Academy)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://api.elsevier.com/content/abstract/scopus_id/85190514073","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1177/21582440241240827","doi":"https://doi.org/10.1177/21582440241240827","is_oa":true,"landing_page_url":"https://doi.org/10.1177/21582440241240827","pdf_url":null,"source":{"id":"https://openalex.org/S148277943","display_name":"SAGE Open","issn_l":"2158-2440","issn":["2158-2440"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sage Open","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.6164000034332275}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":72,"referenced_works":["https://openalex.org/W1540311945","https://openalex.org/W1557168211","https://openalex.org/W1583182737","https://openalex.org/W1721421031","https://openalex.org/W1820801730","https://openalex.org/W1919895648","https://openalex.org/W1947890449","https://openalex.org/W1968629566","https://openalex.org/W1969581419","https://openalex.org/W1974049456","https://openalex.org/W1979290264","https://openalex.org/W1984837616","https://openalex.org/W2010456449","https://openalex.org/W2011055636","https://openalex.org/W2021365718","https://openalex.org/W2021935243","https://openalex.org/W2039421229","https://openalex.org/W2042121123","https://openalex.org/W2047660536","https://openalex.org/W2054003833","https://openalex.org/W2054853221","https://openalex.org/W2062673559","https://openalex.org/W2070300791","https://openalex.org/W2073309755","https://openalex.org/W2081267137","https://openalex.org/W2084935582","https://openalex.org/W2092794485","https://openalex.org/W2095047820","https://openalex.org/W2097247056","https://openalex.org/W2105846236","https://openalex.org/W2107837682","https://openalex.org/W2111579055","https://openalex.org/W2147584524","https://openalex.org/W2160293304","https://openalex.org/W2163050413","https://openalex.org/W2169737976","https://openalex.org/W2170510658","https://openalex.org/W2184296810","https://openalex.org/W2493291224","https://openalex.org/W2523969323","https://openalex.org/W2614355139","https://openalex.org/W2757330327","https://openalex.org/W2774637605","https://openalex.org/W2783817214","https://openalex.org/W2900419514","https://openalex.org/W2905864531","https://openalex.org/W2911813318","https://openalex.org/W2914058498","https://openalex.org/W2968091587","https://openalex.org/W2991251864","https://openalex.org/W2993371666","https://openalex.org/W2995576379","https://openalex.org/W3003823998","https://openalex.org/W3011303580","https://openalex.org/W3047459457","https://openalex.org/W3092745455","https://openalex.org/W3093528570","https://openalex.org/W3094343449","https://openalex.org/W3121825410","https://openalex.org/W3125186781","https://openalex.org/W3134480610","https://openalex.org/W3134973945","https://openalex.org/W3135645945","https://openalex.org/W3159206502","https://openalex.org/W3193532866","https://openalex.org/W4229855566","https://openalex.org/W4242755121","https://openalex.org/W4283817173","https://openalex.org/W4304185212","https://openalex.org/W4306158090","https://openalex.org/W4308119595","https://openalex.org/W4388506245"],"related_works":["https://openalex.org/W4323767543","https://openalex.org/W3040981693","https://openalex.org/W3027889245","https://openalex.org/W4377200101","https://openalex.org/W3049081533","https://openalex.org/W2738720361","https://openalex.org/W3109306840","https://openalex.org/W7131133930","https://openalex.org/W7221200325","https://openalex.org/W7203841619"],"abstract_inverted_index":{"Technology":[0],"brings":[1],"tremendous":[2],"changes":[3],"in":[4,227],"education":[5],"because":[6],"it":[7,137],"is":[8,119],"a":[9,50,68,74,150],"system":[10,112],"that":[11,100,163,180],"automates":[12],"all":[13],"educational":[14],"institutions":[15],"and":[16,29,35,47,84,103,133,168,183,212,235,246],"academic":[17],"performance.":[18,37,109,144,155,194],"Therefore,":[19],"the":[20,23,40,54,78,120,139,173,191,199,228],"study":[21,45,63,79,157,171],"examines":[22],"effect":[24],"of":[25,57,93,124,222],"technology\u2019s":[26],"system,":[27,101,234],"information":[28,236],"service":[30,104],"quality":[31,105,113,237],"on":[32,142,153],"faculty,":[33],"operational":[34,132,143,245],"university":[36,134,154],"To":[38],"explore":[39],"more":[41],"contextual":[42,161],"factors,":[43,162],"this":[44],"empirically":[46],"theoretically":[48],"tested":[49],"proposed":[51],"model":[52,187,203],"by":[53,176],"D&M":[55,200],"theory":[56],"IS":[58,185,201],"among":[59],"UAE":[60,95,216,229],"universities.":[61,96],"The":[62,97,156,170,195],"employed":[64],"mixed-method":[65],"research":[66,71,196],"using":[67],"sequential":[69],"explanatory":[70],"design.":[72],"Using":[73],"designed":[75],"survey":[76],"questionnaire,":[77],"targeted":[80],"512":[81],"faculty":[82,91,108,116,240],"members":[83,92],"conducted":[85],"10":[86],"semi-structured":[87],"face-to-face":[88],"interviews":[89],"with":[90],"27":[94],"results":[98],"reported":[99],"information,":[102],"significantly":[106,130],"influenced":[107],"In":[110,145],"addition,":[111],"strongly":[114],"affects":[115],"performance,":[117,241],"which":[118],"most":[121],"necessary":[122],"part":[123],"successful":[125],"technology":[126,206],"implementation.":[127],"Faculty":[128],"performance":[129,148],"influences":[131],"performance;":[135],"surprisingly,":[136],"has":[138,149],"strongest":[140],"influence":[141],"turn,":[146],"operating":[147],"significant":[151],"impact":[152],"further":[158],"identified":[159],"four":[160],"is,":[164],"external,":[165],"individual,":[166,210],"organizational,":[167],"technical.":[169],"put":[172],"novel":[174],"ideas":[175],"contributing":[177],"performance-level":[178],"measures":[179],"support":[181],"Delone":[182],"Mclean\u2019s":[184],"success":[186,202,208],"to":[188,204,238,243],"successfully":[189],"operationalize":[190],"university\u2019s":[192],"actual":[193],"uniquely":[197],"extends":[198],"assess":[205],"implementation":[207],"at":[209],"operational,":[211],"organizational":[213,248],"levels":[214],"within":[215],"universities,":[217],"touching":[218],"previously":[219],"unexplored":[220],"areas":[221],"post-implementation":[223],"evaluation.":[224],"University":[225],"management":[226],"should":[230],"prioritize":[231],"enhancing":[232],"service,":[233],"bolster":[239],"leading":[242],"improved":[244],"overall":[247],"outcomes.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":6}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2024-04-09T00:00:00"}