{"id":"https://openalex.org/W4393399338","doi":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","title":"The research of the influence of hotel service quality on the customer satisfaction level in the post-COVID period","display_name":"The research of the influence of hotel service quality on the customer satisfaction level in the post-COVID period","publication_year":2024,"publication_date":"2024-03-30","ids":{"openalex":"https://openalex.org/W4393399338","doi":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226"},"language":"en","primary_location":{"id":"doi:10.46914/1562-2959-2024-1-1-213-226","doi":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","is_oa":true,"landing_page_url":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","pdf_url":"https://vestnik.turan-edu.kz/jour/article/download/3848/1658","source":{"id":"https://openalex.org/S4210226624","display_name":"Bulletin of Turan University","issn_l":"1562-2959","issn":["1562-2959","2959-1236"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3130777500","host_organization_name":"Turan University","host_organization_lineage":["https://openalex.org/I3130777500"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bulletin of \"Turan\" University","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://vestnik.turan-edu.kz/jour/article/download/3848/1658","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011369741","display_name":"Zhanar S. Rakhimbekova","orcid":"https://orcid.org/0000-0002-5726-1426","observed_orcids":["https://orcid.org/0000-0002-5726-1426"]},"institutions":[{"id":"https://openalex.org/I105208703","display_name":"Almaty Management University","ror":"https://ror.org/00rhgqg04","country_code":"KZ","type":"education","lineage":["https://openalex.org/I105208703"]}],"countries":["KZ"],"is_corresponding":false,"raw_author_name":"Zh. S. Rakhimbekova","raw_affiliation_strings":["Almaty Management University"],"raw_orcid":"https://orcid.org/0000-0002-5726-1426","affiliations":[{"raw_affiliation_string":"Almaty Management University","institution_ids":["https://openalex.org/I105208703"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102962215","display_name":"D. I. Razakova","orcid":"https://orcid.org/0000-0003-2595-8971","observed_orcids":["https://orcid.org/0000-0003-2595-8971"]},"institutions":[{"id":"https://openalex.org/I3130777500","display_name":"Turan University","ror":"https://ror.org/045mxyc94","country_code":"KZ","type":"education","lineage":["https://openalex.org/I3130777500"]}],"countries":["KZ"],"is_corresponding":false,"raw_author_name":"D. I. Razakova","raw_affiliation_strings":["Turan University"],"raw_orcid":"https://orcid.org/0000-0003-2595-8971","affiliations":[{"raw_affiliation_string":"Turan University","institution_ids":["https://openalex.org/I3130777500"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045759413","display_name":"Tatyana B. Klimova","orcid":"https://orcid.org/0000-0001-6329-8404","observed_orcids":["https://orcid.org/0000-0001-6329-8404"]},"institutions":[{"id":"https://openalex.org/I120938084","display_name":"Belgorod National Research University","ror":"https://ror.org/044cm3z84","country_code":"RU","type":"education","lineage":["https://openalex.org/I120938084"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"T. B. Klimova","raw_affiliation_strings":["Belgorod State National Research University"],"raw_orcid":"https://orcid.org/0000-0001-6329-8404","affiliations":[{"raw_affiliation_string":"Belgorod State National Research University","institution_ids":["https://openalex.org/I120938084"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2404,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.52731334,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":"1","first_page":"213","last_page":"226"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.01640000008046627,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-service-quality","display_name":"hotel service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/post-covid-19-recovery","display_name":"post-COVID-19 recovery","score":0.8240000009536743},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.8960000276565552},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6579999923706055},{"id":"https://openalex.org/keywords/tourism-development","display_name":"tourism development","score":0.4909999966621399},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.3970000147819519},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.5879999995231628}],"concepts":[{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.669762134552002},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6661114692687988},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6486548185348511},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6200820803642273},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5620889663696289},{"id":"https://openalex.org/C2781291010","wikidata":"https://www.wikidata.org/wiki/Q178580","display_name":"Period (music)","level":2,"score":0.5551987886428833},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4366816282272339},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42106378078460693},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.13891497254371643},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C24890656","wikidata":"https://www.wikidata.org/wiki/Q82811","display_name":"Acoustics","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46914/1562-2959-2024-1-1-213-226","doi":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","is_oa":true,"landing_page_url":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","pdf_url":"https://vestnik.turan-edu.kz/jour/article/download/3848/1658","source":{"id":"https://openalex.org/S4210226624","display_name":"Bulletin of Turan University","issn_l":"1562-2959","issn":["1562-2959","2959-1236"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3130777500","host_organization_name":"Turan University","host_organization_lineage":["https://openalex.org/I3130777500"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bulletin of \"Turan\" University","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.46914/1562-2959-2024-1-1-213-226","doi":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","is_oa":true,"landing_page_url":"https://doi.org/10.46914/1562-2959-2024-1-1-213-226","pdf_url":"https://vestnik.turan-edu.kz/jour/article/download/3848/1658","source":{"id":"https://openalex.org/S4210226624","display_name":"Bulletin of Turan University","issn_l":"1562-2959","issn":["1562-2959","2959-1236"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3130777500","host_organization_name":"Turan University","host_organization_lineage":["https://openalex.org/I3130777500"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bulletin of \"Turan\" University","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4393399338.pdf","grobid_xml":"https://content.openalex.org/works/W4393399338.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W1977267690","https://openalex.org/W2028809046","https://openalex.org/W2058287650","https://openalex.org/W6605032840"],"related_works":["https://openalex.org/W4200296259","https://openalex.org/W4220764251","https://openalex.org/W4379353004","https://openalex.org/W3201887553","https://openalex.org/W4410059977","https://openalex.org/W3188974962","https://openalex.org/W3214519009","https://openalex.org/W2036868679","https://openalex.org/W4281621683","https://openalex.org/W4225781834"],"abstract_inverted_index":{"Restoring":[0],"the":[1,28,37,43,47,50,65,70,75,115,132,135,140,147,152,161,177,186,190,198,221,251],"country\u2019s":[2],"hotel":[3,158,215,229],"sector":[4,38],"after":[5,160],"COVID-19":[6],"requires":[7,122],"comprehensive":[8],"efforts,":[9],"including":[10],"service":[11,102],"quality":[12,29,103],"that":[13,57],"impacts":[14],"customer":[15],"satisfaction":[16,98,133,156],"and":[17,26,46,72,88,90,125,139,193,205,212,231,237],"loyalty.":[18],"Undoubtedly,":[19],"measures":[20],"were":[21,226],"taken":[22],"timely":[23],"to":[24,107,150,185],"maintain":[25],"restore":[27],"level.":[30],"Nevertheless,":[31],"this":[32],"is":[33,112,118,149,168],"a":[34,170,182,202,206],"challenge":[35],"for":[36,228,240],"with":[39,157],"its":[40],"consequences.":[41],"Additionally,":[42],"current":[44],"situation":[45],"complexity":[48],"of":[49,61,74,97,131,134,146,154,163,208],"new":[51,123],"global":[52],"economic":[53],"relations":[54],"have":[55],"increased":[56],"impact.":[58],"The":[59,95,109,144,195,242],"combination":[60],"these":[62],"consequences":[63],"has":[64],"most":[66],"significant":[67],"burden":[68],"on":[69,101,250],"personnel":[71],"managers":[73,230],"hospitality":[76,255],"industry.":[77],"After":[78],"quarantine":[79],"restrictions,":[80,164],"consumers":[81,209],"crave":[82],"vivid":[83],"emotions,":[84],"traveling,":[85],"high-quality":[86],"services,":[87],"good-natured":[89],"competent":[91],"attitudes":[92],"toward":[93],"them.":[94],"level":[96,153],"largely":[99],"depends":[100],"provided":[104],"from":[105],"registration":[106],"departure.":[108],"post-COVID":[110],"period":[111],"poorly":[113],"studied,":[114],"recovery":[116],"process":[117],"proceeding":[119],"quite":[120],"quickly,":[121],"approaches":[124],"effective":[126],"solutions,":[127],"especially":[128],"in":[129,176,189,214],"light":[130],"contemporary":[136],"guests\u2019":[137],"needs":[138],"latter":[141],"are":[142],"changing.":[143],"problem":[145],"study":[148,244],"determine":[151],"consumers\u2019":[155,252],"services":[159],"lifting":[162],"and,":[165],"as":[166],"it":[167],"known":[169],"satisfied":[171],"guest":[172],"leaves":[173],"more":[174],"money":[175],"tourism":[178,187],"industry,":[179],"which":[180,233],"gives":[181],"positive":[183],"impetus":[184],"development":[188],"country,":[191],"region,":[192],"district.":[194],"discussion":[196],"included":[197],"following":[199],"research":[200],"methods:":[201],"literature":[203],"review":[204],"survey":[207],"who":[210],"traveled":[211],"lived":[213],"enterprises":[216],"among":[217],"181":[218],"respondents.":[219],"Using":[220],"analysis":[222],"results,":[223],"practical":[224],"recommendations":[225],"formulated":[227],"staff,":[232],"would":[234],"ensure":[235],"sustainability":[236],"valuable":[238],"solutions":[239],"implementation.":[241],"scientific":[243],"offers":[245],"an":[246],"empirical":[247],"contribution":[248],"based":[249],"opinions":[253],"regarding":[254],"enterprises.":[256]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2024-04-02T00:00:00"}
