{"id":"https://openalex.org/W4393348712","doi":"https://doi.org/10.29040/jiei.v8i3.6586","title":"Analisis Kualitas Layanan dan Kepuasan Nasabah Bank Syariah Indonesia","display_name":"Analisis Kualitas Layanan dan Kepuasan Nasabah Bank Syariah Indonesia","publication_year":2022,"publication_date":"2022-10-26","ids":{"openalex":"https://openalex.org/W4393348712","doi":"https://doi.org/10.29040/jiei.v8i3.6586"},"language":"en","primary_location":{"id":"doi:10.29040/jiei.v8i3.6586","doi":"https://doi.org/10.29040/jiei.v8i3.6586","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29040/jiei.v8i3.6586","pdf_url":"https://jurnal.stie-aas.ac.id/index.php/jei/article/download/6586/2739","source":{"id":"https://openalex.org/S4210200798","display_name":"JURNAL ILMIAH EKONOMI ISLAM","issn_l":"2477-6157","issn":["2477-6157","2579-6534"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Ekonomi Islam","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://jurnal.stie-aas.ac.id/index.php/jei/article/download/6586/2739","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058335929","display_name":"Any Meilani","orcid":"https://orcid.org/0000-0002-6052-0695","observed_orcids":["https://orcid.org/0000-0002-6052-0695"]},"institutions":[{"id":"https://openalex.org/I193621155","display_name":"Indonesia Open University","ror":"https://ror.org/03zwesg40","country_code":"ID","type":"education","lineage":["https://openalex.org/I193621155"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Any Meilani","raw_affiliation_strings":["Universitas Terbuka"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Terbuka","institution_ids":["https://openalex.org/I193621155"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070632160","display_name":"Dian Sugiarti","orcid":"https://orcid.org/0000-0002-0526-2734","observed_orcids":["https://orcid.org/0000-0002-0526-2734"]},"institutions":[{"id":"https://openalex.org/I193621155","display_name":"Indonesia Open University","ror":"https://ror.org/03zwesg40","country_code":"ID","type":"education","lineage":["https://openalex.org/I193621155"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dian Sugiarti","raw_affiliation_strings":["Universitas Terbuka"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Terbuka","institution_ids":["https://openalex.org/I193621155"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I193621155"],"apc_list":{"value":500000,"currency":"IDR","value_usd":32},"apc_paid":{"value":500000,"currency":"IDR","value_usd":32},"fwci":6.3464,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.96524938,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":"8","issue":"3","first_page":"2501","last_page":"2501"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.7221999764442444,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.7221999764442444,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.26829999685287476,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.003599999938160181,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9710000157356262},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/islamic-banking","display_name":"Islamic banking","score":0.7649999856948853},{"id":"https://openalex.org/keywords/bank-syariah-indonesia","display_name":"Bank Syariah Indonesia","score":0.9829999804496765},{"id":"https://openalex.org/keywords/bank-mergers","display_name":"bank mergers","score":0.7919999957084656},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.8230000138282776},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.9789999723434448},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.6759999990463257},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.875},{"id":"https://openalex.org/keywords/compliance","display_name":"compliance","score":0.4740000069141388},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.7269999980926514},{"id":"https://openalex.org/keywords/bandung","display_name":"Bandung","score":0.6470000147819519}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5569220781326294},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3622574806213379}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.29040/jiei.v8i3.6586","doi":"https://doi.org/10.29040/jiei.v8i3.6586","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29040/jiei.v8i3.6586","pdf_url":"https://jurnal.stie-aas.ac.id/index.php/jei/article/download/6586/2739","source":{"id":"https://openalex.org/S4210200798","display_name":"JURNAL ILMIAH EKONOMI ISLAM","issn_l":"2477-6157","issn":["2477-6157","2579-6534"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Ekonomi Islam","raw_type":"journal-article"},{"id":"pmh:oai:ojs2.jurnal.stie-aas.ac.id:article/6586","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.stie-aas.ac.id/index.php/jei/article/view/6586","pdf_url":null,"source":{"id":"https://openalex.org/S4210200798","display_name":"JURNAL ILMIAH EKONOMI ISLAM","issn_l":"2477-6157","issn":["2477-6157","2579-6534"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2477-6157","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.29040/jiei.v8i3.6586","doi":"https://doi.org/10.29040/jiei.v8i3.6586","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29040/jiei.v8i3.6586","pdf_url":"https://jurnal.stie-aas.ac.id/index.php/jei/article/download/6586/2739","source":{"id":"https://openalex.org/S4210200798","display_name":"JURNAL ILMIAH EKONOMI ISLAM","issn_l":"2477-6157","issn":["2477-6157","2579-6534"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Ekonomi Islam","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","score":0.46000000834465027,"id":"https://metadata.un.org/sdg/17"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4393348712.pdf","grobid_xml":"https://content.openalex.org/works/W4393348712.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2573234175","https://openalex.org/W2593741247","https://openalex.org/W2797890814","https://openalex.org/W3096196259","https://openalex.org/W3145266183","https://openalex.org/W6766063029"],"related_works":["https://openalex.org/W3212946082","https://openalex.org/W6907078062","https://openalex.org/W3173164891","https://openalex.org/W4382878094","https://openalex.org/W2954132075","https://openalex.org/W2915902710","https://openalex.org/W4410486547","https://openalex.org/W2890341039","https://openalex.org/W4365802005","https://openalex.org/W4412015433"],"abstract_inverted_index":{"The":[0,37,79,111,158],"merger":[1],"of":[2,30,50,90,97,113,162],"the":[3,27,35,88,114,124,130,136,142,150,172],"three":[4],"Islamic":[5],"commercial":[6],"banks":[7],"(Bank":[8],"BRI":[9],"Syariah,":[10],"Bank":[11,15,19,31,73],"BNI":[12],"Syariah":[13,16,20,32,74],"and":[14,52,69,107,127,133,139,145,149],"Mandiri)":[17],"into":[18],"Indonesia":[21,33,75],"will":[22,41],"influence":[23,65,122],"customers":[24],"in":[25,39,48,76,82],"assessing":[26],"service":[28,40,67,98,163],"quality":[29,68,99,164],"after":[34],"merger.":[36],"difference":[38],"definitely":[42],"be":[43],"felt":[44],"by":[45],"customers,":[46],"both":[47],"terms":[49],"quantity":[51],"quality.":[53],"This":[54],"study":[55,115],"aims":[56],"to":[57,153],"see":[58],"whether":[59],"or":[60,109],"not":[61],"there":[62,118],"is":[63,85,119],"an":[64],"between":[66,123],"customer":[70,128,134,140,146,154,173],"satisfaction":[71,155,174],"at":[72],"Bandung":[77],"area.":[78],"method":[80],"used":[81],"this":[83],"research":[84],"quantitative":[86],"through":[87],"distribution":[89],"closed":[91],"questionnaires":[92],"with":[93],"6":[94],"independent":[95],"variables":[96],"dimensions,":[100],"namely":[101],"compliance,":[102],"assurance,":[103],"reliability,":[104],"tangible,":[105],"empathy,":[106],"responsiveness":[108,152],"CARTER.":[110],"results":[112],"show":[116],"that":[117],"a":[120,167],"significant":[121,169],"assurance":[125],"variable":[126,132,138,144,151,161],"satisfaction,":[129,135,141,147],"reliability":[131],"tangible":[137],"empathy":[143],"I":[148],"(customer":[156],"satisfaction).":[157],"CARTER":[159],"dimension":[160],"also":[165],"has":[166],"simultaneous":[168],"effect":[170],"on":[171],"variable.":[175]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2024-03-31T00:00:00"}
