{"id":"https://openalex.org/W4393059352","doi":"https://doi.org/10.1016/j.jretconser.2024.103816","title":"Impact of transformational leadership on service delivery behaviours of frontline service employees","display_name":"Impact of transformational leadership on service delivery behaviours of frontline service employees","publication_year":2024,"publication_date":"2024-03-21","ids":{"openalex":"https://openalex.org/W4393059352","doi":"https://doi.org/10.1016/j.jretconser.2024.103816"},"language":"en","primary_location":{"id":"doi:10.1016/j.jretconser.2024.103816","doi":"https://doi.org/10.1016/j.jretconser.2024.103816","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2024.103816","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041780985","display_name":"Hemang Jauhari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I91699865","display_name":"Indian Institute of Management Lucknow","ror":"https://ror.org/05gfjrx96","country_code":"IN","type":"education","lineage":["https://openalex.org/I91699865"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Hemang Jauhari","raw_affiliation_strings":["Indian Institute of Management Lucknow, Prabandh Nagar, Mubarakpur, Lucknow, Uttar Pradesh, 226013, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Lucknow, Prabandh Nagar, Mubarakpur, Lucknow, Uttar Pradesh, 226013, India","institution_ids":["https://openalex.org/I91699865"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067719272","display_name":"Manish Kumar","orcid":"https://orcid.org/0000-0003-1344-0171","observed_orcids":["https://orcid.org/0000-0003-1344-0171"]},"institutions":[{"id":"https://openalex.org/I4210162014","display_name":"Indian Institute of Management Ranchi","ror":"https://ror.org/05t1d6r64","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210162014"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Manish Kumar","raw_affiliation_strings":["Indian Institute of Management Ranchi, Naya Sarai, Ranchi, Jharkhand, 834002, India"],"raw_orcid":"https://orcid.org/0000-0003-1344-0171","affiliations":[{"raw_affiliation_string":"Indian Institute of Management Ranchi, Naya Sarai, Ranchi, Jharkhand, 834002, India","institution_ids":["https://openalex.org/I4210162014"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069688744","display_name":"Jayesh Pandey","orcid":"https://orcid.org/0000-0003-4009-9677","observed_orcids":["https://orcid.org/0000-0003-4009-9677"]},"institutions":[{"id":"https://openalex.org/I4210162014","display_name":"Indian Institute of Management Ranchi","ror":"https://ror.org/05t1d6r64","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210162014"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Jayesh Pandey","raw_affiliation_strings":["Indian Institute of Management Ranchi, Naya Sarai, Ranchi, Jharkhand, 834002, India"],"raw_orcid":"https://orcid.org/0000-0003-4009-9677","affiliations":[{"raw_affiliation_string":"Indian Institute of Management Ranchi, Naya Sarai, Ranchi, Jharkhand, 834002, India","institution_ids":["https://openalex.org/I4210162014"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5069688744"],"corresponding_institution_ids":["https://openalex.org/I4210162014"],"apc_list":{"value":3800,"currency":"USD","value_usd":3800},"apc_paid":null,"fwci":10.6506,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.98345203,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"79","issue":null,"first_page":"103816","last_page":"103816"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.8866999745368958,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.8866999745368958,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.053599998354911804,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.04309999942779541,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transformational-leadership","display_name":"transformational leadership","score":1.0},{"id":"https://openalex.org/keywords/frontline-service-employees","display_name":"frontline service employees","score":0.9259999990463257},{"id":"https://openalex.org/keywords/affective-commitment","display_name":"affective commitment","score":0.9729999899864197},{"id":"https://openalex.org/keywords/role-breadth-self-efficacy","display_name":"role breadth self-efficacy","score":0.996999979019165},{"id":"https://openalex.org/keywords/b2b-services","display_name":"B2B services","score":0.9300000071525574},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6930000185966492}],"concepts":[{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.8641145825386047},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7235145568847656},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6428919434547424},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5357171297073364},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3425822854042053},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3390201926231384},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32205459475517273},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12698549032211304}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jretconser.2024.103816","doi":"https://doi.org/10.1016/j.jretconser.2024.103816","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2024.103816","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001127","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0969698924001127","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":94,"referenced_works":["https://openalex.org/W192912545","https://openalex.org/W953353200","https://openalex.org/W1575648022","https://openalex.org/W1903815386","https://openalex.org/W1966641471","https://openalex.org/W1969673022","https://openalex.org/W1982676269","https://openalex.org/W1983115028","https://openalex.org/W1988201884","https://openalex.org/W1992237617","https://openalex.org/W2000380427","https://openalex.org/W2002554683","https://openalex.org/W2024338076","https://openalex.org/W2052167314","https://openalex.org/W2056427405","https://openalex.org/W2062726404","https://openalex.org/W2105083609","https://openalex.org/W2107317285","https://openalex.org/W2122955616","https://openalex.org/W2134884007","https://openalex.org/W2144579372","https://openalex.org/W2162587190","https://openalex.org/W2294888319","https://openalex.org/W2518885625","https://openalex.org/W2550337906","https://openalex.org/W2599757750","https://openalex.org/W2625101490","https://openalex.org/W2781177408","https://openalex.org/W2790117440","https://openalex.org/W2790754357","https://openalex.org/W2801148410","https://openalex.org/W2808263851","https://openalex.org/W2809349892","https://openalex.org/W2897035478","https://openalex.org/W2900151665","https://openalex.org/W2902084492","https://openalex.org/W2905811773","https://openalex.org/W2913498070","https://openalex.org/W2936536803","https://openalex.org/W2945049087","https://openalex.org/W2946458821","https://openalex.org/W2957102754","https://openalex.org/W2976446680","https://openalex.org/W2978993222","https://openalex.org/W2983410510","https://openalex.org/W2996004019","https://openalex.org/W2996419422","https://openalex.org/W3005591346","https://openalex.org/W3007100838","https://openalex.org/W3009514631","https://openalex.org/W3014524343","https://openalex.org/W3015247487","https://openalex.org/W3015334169","https://openalex.org/W3022811225","https://openalex.org/W3024915899","https://openalex.org/W3041051347","https://openalex.org/W3041841531","https://openalex.org/W3041850991","https://openalex.org/W3045313195","https://openalex.org/W3090858682","https://openalex.org/W3093658430","https://openalex.org/W3113972037","https://openalex.org/W3117838314","https://openalex.org/W3125314021","https://openalex.org/W3125449341","https://openalex.org/W3134030741","https://openalex.org/W3136660924","https://openalex.org/W3163081462","https://openalex.org/W3180669467","https://openalex.org/W3181217063","https://openalex.org/W3217725369","https://openalex.org/W4200628298","https://openalex.org/W4205269163","https://openalex.org/W4223621331","https://openalex.org/W4223917599","https://openalex.org/W4224109171","https://openalex.org/W4235278727","https://openalex.org/W4286512861","https://openalex.org/W4286775413","https://openalex.org/W4292169359","https://openalex.org/W4306697223","https://openalex.org/W4312118969","https://openalex.org/W4313575461","https://openalex.org/W4321464712","https://openalex.org/W4323048855","https://openalex.org/W4360603971","https://openalex.org/W4362695527","https://openalex.org/W4379179718","https://openalex.org/W4388921073","https://openalex.org/W4389586943","https://openalex.org/W4389670022","https://openalex.org/W4390565230","https://openalex.org/W4390628343","https://openalex.org/W4390861557"],"related_works":["https://openalex.org/W2589612142","https://openalex.org/W2122625999","https://openalex.org/W7099060750","https://openalex.org/W2343927876","https://openalex.org/W2243909333","https://openalex.org/W4250368919","https://openalex.org/W7106235625","https://openalex.org/W7221085799","https://openalex.org/W2945965796","https://openalex.org/W7169658262"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":5}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2024-03-22T00:00:00"}
