{"id":"https://openalex.org/W4393044032","doi":"https://doi.org/10.1007/s10489-024-05396-z","title":"An integrated decision framework for evaluating and recommending health care services","display_name":"An integrated decision framework for evaluating and recommending health care services","publication_year":2024,"publication_date":"2024-03-01","ids":{"openalex":"https://openalex.org/W4393044032","doi":"https://doi.org/10.1007/s10489-024-05396-z"},"language":"en","primary_location":{"id":"doi:10.1007/s10489-024-05396-z","doi":"https://doi.org/10.1007/s10489-024-05396-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10489-024-05396-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10489-024-05396-z.pdf","source":{"id":"https://openalex.org/S74726891","display_name":"Applied Intelligence","issn_l":"0924-669X","issn":["0924-669X","1573-7497"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","ccf-c","cwts-core","dongbi-d","jufo-1","norway-2","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Intelligence","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10489-024-05396-z.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015740540","display_name":"Bashar Alshouha","orcid":"https://orcid.org/0000-0001-6475-4248","observed_orcids":["https://orcid.org/0000-0001-6475-4248"]},"institutions":[{"id":"https://openalex.org/I79189158","display_name":"University of Castilla-La Mancha","ror":"https://ror.org/05r78ng12","country_code":"ES","type":"education","lineage":["https://openalex.org/I79189158"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Bashar Alshouha","raw_affiliation_strings":["Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain","institution_ids":["https://openalex.org/I79189158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058422287","display_name":"Jesus Serrano\u2010Guerrero","orcid":"https://orcid.org/0000-0002-6177-8188","observed_orcids":["https://orcid.org/0000-0002-6177-8188"]},"institutions":[{"id":"https://openalex.org/I79189158","display_name":"University of Castilla-La Mancha","ror":"https://ror.org/05r78ng12","country_code":"ES","type":"education","lineage":["https://openalex.org/I79189158"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Jesus Serrano-Guerrero","raw_affiliation_strings":["Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain"],"raw_orcid":"https://orcid.org/0000-0002-6177-8188","affiliations":[{"raw_affiliation_string":"Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain","institution_ids":["https://openalex.org/I79189158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001443974","display_name":"Francisco Chiclana","orcid":"https://orcid.org/0000-0002-3952-4210","observed_orcids":["https://orcid.org/0000-0002-3952-4210"]},"institutions":[{"id":"https://openalex.org/I66943878","display_name":"De Montfort University","ror":"https://ror.org/0312pnr83","country_code":"GB","type":"education","lineage":["https://openalex.org/I66943878"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Francisco Chiclana","raw_affiliation_strings":["Institute of Artificial Intelligence (IAI), School of Computer Science and Informatics, De Montfort University, Leicester, The Gateway, Leicester, LE1 9BH, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Artificial Intelligence (IAI), School of Computer Science and Informatics, De Montfort University, Leicester, The Gateway, Leicester, LE1 9BH, UK","institution_ids":["https://openalex.org/I66943878"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029810391","display_name":"Francisco P. Romero","orcid":"https://orcid.org/0000-0002-6993-2434","observed_orcids":["https://orcid.org/0000-0002-6993-2434","https://orcid.org/0000-0002-6560-8645"]},"institutions":[{"id":"https://openalex.org/I79189158","display_name":"University of Castilla-La Mancha","ror":"https://ror.org/05r78ng12","country_code":"ES","type":"education","lineage":["https://openalex.org/I79189158"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Francisco P. Romero","raw_affiliation_strings":["Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain","institution_ids":["https://openalex.org/I79189158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022734768","display_name":"Jos\u00e9 \u00c1. Olivas","orcid":"https://orcid.org/0000-0003-4172-4729","observed_orcids":["https://orcid.org/0000-0003-4172-4729"]},"institutions":[{"id":"https://openalex.org/I79189158","display_name":"University of Castilla-La Mancha","ror":"https://ror.org/05r78ng12","country_code":"ES","type":"education","lineage":["https://openalex.org/I79189158"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Jose A. Olivas","raw_affiliation_strings":["Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Technologies and Systems, University of Castilla-La Mancha, Paseo de la Universidad 4, Ciudad Real, 13071, Spain","institution_ids":["https://openalex.org/I79189158"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5058422287"],"corresponding_institution_ids":["https://openalex.org/I79189158"],"apc_list":{"value":3090,"currency":"USD","value_usd":3090},"apc_paid":{"value":3090,"currency":"USD","value_usd":3090},"fwci":1.2035,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.81139269,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"54","issue":"5","first_page":"4153","last_page":"4171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.3537999987602234,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.3537999987602234,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.2361000031232834,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.11140000075101852,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.9639999866485596},{"id":"https://openalex.org/keywords/hospital-service-quality","display_name":"hospital service quality","score":0.6230000257492065},{"id":"https://openalex.org/keywords/patient-reviews","display_name":"patient reviews","score":0.625},{"id":"https://openalex.org/keywords/topic-modeling","display_name":"topic modeling","score":0.8299999833106995},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.9940000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7710000276565552},{"id":"https://openalex.org/keywords/hospital-rankings","display_name":"hospital rankings","score":0.7879999876022339},{"id":"https://openalex.org/keywords/patient-preferences","display_name":"patient preferences","score":0.6779999732971191}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8666895627975464},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4947618842124939},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37766146659851074},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35109901428222656},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3288867473602295},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10489-024-05396-z","doi":"https://doi.org/10.1007/s10489-024-05396-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10489-024-05396-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10489-024-05396-z.pdf","source":{"id":"https://openalex.org/S74726891","display_name":"Applied Intelligence","issn_l":"0924-669X","issn":["0924-669X","1573-7497"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","ccf-c","cwts-core","dongbi-d","jufo-1","norway-2","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Intelligence","raw_type":"journal-article"},{"id":"pmh:oai:dora.dmu.ac.uk:2086/23664","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/2086/23664","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:ruidera.uclm.es:10578/36161","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10578/36161","pdf_url":null,"source":{"id":"https://openalex.org/S4377196358","display_name":"RUIdeRA - Institutional University Repository (University of Castilla-La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu_repo/semantics/article"}],"best_oa_location":{"id":"doi:10.1007/s10489-024-05396-z","doi":"https://doi.org/10.1007/s10489-024-05396-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10489-024-05396-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10489-024-05396-z.pdf","source":{"id":"https://openalex.org/S74726891","display_name":"Applied Intelligence","issn_l":"0924-669X","issn":["0924-669X","1573-7497"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","ccf-c","cwts-core","dongbi-d","jufo-1","norway-2","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Intelligence","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.8560000061988831}],"study_designs":[],"awards":[{"id":"https://openalex.org/G3397493294","display_name":null,"funder_award_id":"PID2019-104735RB-C42","funder_id":"https://openalex.org/F4320335598","funder_display_name":"Agencia Estatal de Investigaci\u00f3n"}],"funders":[{"id":"https://openalex.org/F4320335598","display_name":"Agencia Estatal de Investigaci\u00f3n","ror":"https://ror.org/003x0zc53"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4393044032.pdf","grobid_xml":"https://content.openalex.org/works/W4393044032.grobid-xml"},"referenced_works_count":58,"referenced_works":["https://openalex.org/W1993552549","https://openalex.org/W2022373133","https://openalex.org/W2066704625","https://openalex.org/W2066815277","https://openalex.org/W2084763637","https://openalex.org/W2279540228","https://openalex.org/W2399694552","https://openalex.org/W2410809558","https://openalex.org/W2552837632","https://openalex.org/W2601215289","https://openalex.org/W2759800507","https://openalex.org/W2787624325","https://openalex.org/W2795668346","https://openalex.org/W2800235823","https://openalex.org/W2802051821","https://openalex.org/W2803436531","https://openalex.org/W2827077142","https://openalex.org/W2885351883","https://openalex.org/W2913568465","https://openalex.org/W2931869651","https://openalex.org/W2946249745","https://openalex.org/W2988538826","https://openalex.org/W2989196886","https://openalex.org/W2991303875","https://openalex.org/W2992876308","https://openalex.org/W2994447904","https://openalex.org/W3009587331","https://openalex.org/W3016184515","https://openalex.org/W3091461561","https://openalex.org/W3095436319","https://openalex.org/W3110254381","https://openalex.org/W3123216726","https://openalex.org/W3132755233","https://openalex.org/W3141664754","https://openalex.org/W3147042192","https://openalex.org/W3153626233","https://openalex.org/W3173202902","https://openalex.org/W3181819808","https://openalex.org/W3196481922","https://openalex.org/W3197259614","https://openalex.org/W4205541014","https://openalex.org/W4205619992","https://openalex.org/W4206140410","https://openalex.org/W4213458030","https://openalex.org/W4223514112","https://openalex.org/W4226027008","https://openalex.org/W4288077172","https://openalex.org/W4301782482","https://openalex.org/W4306166133","https://openalex.org/W4307128724","https://openalex.org/W4313410231","https://openalex.org/W4313461964","https://openalex.org/W4380433877","https://openalex.org/W4384133719","https://openalex.org/W4386012794","https://openalex.org/W4386807681","https://openalex.org/W4388172316","https://openalex.org/W4391460553"],"related_works":["https://openalex.org/W7163221559","https://openalex.org/W3196481922","https://openalex.org/W2970851808","https://openalex.org/W3176179515","https://openalex.org/W3091061237","https://openalex.org/W2980164767","https://openalex.org/W4391460553","https://openalex.org/W7212314478","https://openalex.org/W3013846325","https://openalex.org/W2964553437"],"abstract_inverted_index":{"Abstract":[0],"Quality":[1],"management":[2],"techniques":[3],"such":[4,44],"as":[5,174,176],"the":[6,17,24,66,70,89,102,119,139,170,190,193,207],"quality":[7,18,30,140],"function":[8,141],"deployment":[9,142],"model":[10,34,136,157],"can":[11,75],"help":[12],"hospitals":[13,146],"assess":[14,77],"and":[15,38,72,105,151,169,206,227,236],"improve":[16],"of":[19,26,32,69,91,107,192],"their":[20,99],"services":[21,71,104],"by":[22,40,122],"integrating":[23],"voice":[25],"customers.":[27],"The":[28,215],"different":[29,103],"parameters":[31],"this":[33,54,127,129,219],"are":[35,58,65,83],"usually":[36,60],"determined":[37],"assessed":[39],"experts;":[41],"nonetheless,":[42],"obtaining":[43],"experts":[45],"is":[46,112],"not":[47,59],"always":[48],"easy":[49],"or":[50],"inexpensive.":[51],"Moreover,":[52],"in":[53],"method,":[55,195],"patient":[56,149,201,234],"opinions":[57,82,100,150],"considered":[61],"directly,":[62],"although":[63],"they":[64],"real":[67,204],"users":[68],"those":[73,78],"who":[74],"best":[76],"services.":[79,155,187],"Nevertheless,":[80],"these":[81,123],"easily":[84],"accessible":[85],"today,":[86],"owing":[87],"to":[88,114,144],"development":[90],"medical":[92],"social":[93],"networks":[94],"where":[95],"patients":[96],"directly":[97],"convey":[98],"about":[101],"features":[106],"a":[108,132,159,177,222],"hospital.":[109],"Therefore,":[110],"it":[111],"feasible":[113],"replace":[115],"expert":[116],"knowledge":[117],"with":[118],"information":[120],"provided":[121],"opinions.":[124,237],"Based":[125],"on":[126,138,148],"idea,":[128],"study":[130],"proposes":[131],"novel":[133],"fuzzy":[134],"recommendation":[135,213],"based":[137],"method":[143,208],"rank":[145],"depending":[147],"preferences":[152,235],"regarding":[153,185],"hospital":[154,165,186],"This":[156],"integrates":[158],"topic":[160],"modeling":[161],"strategy":[162],"for":[163,181],"determining":[164],"requirements,":[166],"customer":[167,183],"needs,":[168],"relationship":[171],"between":[172],"them":[173],"well":[175],"sentiment":[178],"analysis":[179],"algorithm":[180],"assessing":[182],"satisfaction":[184],"To":[188],"demonstrate":[189],"usefulness":[191],"proposed":[194],"several":[196],"experiments":[197],"were":[198],"conducted":[199],"using":[200],"reviews":[202],"from":[203],"hospitals,":[205],"was":[209],"compared":[210],"against":[211],"other":[212],"models.":[214],"results":[216],"prove":[217],"that":[218],"approach":[220],"represents":[221],"step":[223],"toward":[224],"more":[225],"personalized":[226],"effective":[228],"health":[229],"care":[230],"system":[231],"selection":[232],"considering":[233]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-22T09:42:04.148104","created_date":"2024-03-22T00:00:00"}