{"id":"https://openalex.org/W4393038520","doi":"https://doi.org/10.1007/978-981-99-9562-2_40","title":"Analysis of Improving Sales Process Efficiency with Salesforce Industries CPQ in CRM","display_name":"Analysis of Improving Sales Process Efficiency with Salesforce Industries CPQ in CRM","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4393038520","doi":"https://doi.org/10.1007/978-981-99-9562-2_40"},"language":"en","primary_location":{"id":"doi:10.1007/978-981-99-9562-2_40","doi":"https://doi.org/10.1007/978-981-99-9562-2_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-99-9562-2_40","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4393038835","display_name":"Micro-Electronics and Telecommunication Engineering"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025883048","display_name":"Pritesh Pathak","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I63098007","display_name":"Liverpool John Moores University","ror":"https://ror.org/04zfme737","country_code":"GB","type":"education","lineage":["https://openalex.org/I63098007"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Pritesh Pathak","raw_affiliation_strings":["Liverpool Business School, Liverpool John Moores University, Liverpool, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Liverpool Business School, Liverpool John Moores University, Liverpool, UK","institution_ids":["https://openalex.org/I63098007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021446916","display_name":"Souvik Pal","orcid":"https://orcid.org/0000-0001-9884-0160","observed_orcids":["https://orcid.org/0000-0001-9884-0160"]},"institutions":[{"id":"https://openalex.org/I4210132326","display_name":"Techno India Group (India)","ror":"https://ror.org/03zx8g717","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210132326"]},{"id":"https://openalex.org/I4405259629","display_name":"Sister Nivedita University","ror":"https://ror.org/02fv8d015","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405259629"]},{"id":"https://openalex.org/I85461943","display_name":"Saveetha University","ror":"https://ror.org/0034me914","country_code":"IN","type":"education","lineage":["https://openalex.org/I85461943"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Souvik Pal","raw_affiliation_strings":["Department of Computer Science and Engineering, Sister Nivedita University (Techno India Group), Kolkata, India","Department of Management Information Systems, Saveetha College of Liberal Arts And Sciences, Saveetha Institute of Medical And Technical Sciences, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Sister Nivedita University (Techno India Group), Kolkata, India","institution_ids":["https://openalex.org/I4210132326","https://openalex.org/I4405259629"]},{"raw_affiliation_string":"Department of Management Information Systems, Saveetha College of Liberal Arts And Sciences, Saveetha Institute of Medical And Technical Sciences, Chennai, India","institution_ids":["https://openalex.org/I85461943"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Saikat Maity","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210132326","display_name":"Techno India Group (India)","ror":"https://ror.org/03zx8g717","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210132326"]},{"id":"https://openalex.org/I4405259629","display_name":"Sister Nivedita University","ror":"https://ror.org/02fv8d015","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405259629"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Saikat Maity","raw_affiliation_strings":["Department of Computer Science and Engineering, Sister Nivedita University (Techno India Group), Kolkata, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Sister Nivedita University (Techno India Group), Kolkata, India","institution_ids":["https://openalex.org/I4210132326","https://openalex.org/I4405259629"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039638277","display_name":"S. Jeyalaksshmi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I138876546","display_name":"Vels University","ror":"https://ror.org/00tscx035","country_code":"IN","type":"education","lineage":["https://openalex.org/I138876546"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"S. Jeyalaksshmi","raw_affiliation_strings":["Department of Information Technology, Vels Institute of Science, Technology and Advanced Studies, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Technology, Vels Institute of Science, Technology and Advanced Studies, Chennai, India","institution_ids":["https://openalex.org/I138876546"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002602859","display_name":"Saurabh Adhikari","orcid":"https://orcid.org/0009-0009-5020-6545","observed_orcids":["https://orcid.org/0009-0009-5020-6545"]},"institutions":[{"id":"https://openalex.org/I4405254891","display_name":"Swami Vivekananda University","ror":"https://ror.org/02c345z96","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405254891"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Saurabh Adhikari","raw_affiliation_strings":["School of Engineering, Swami Vivekananda University, Kolkata, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Engineering, Swami Vivekananda University, Kolkata, India","institution_ids":["https://openalex.org/I4405254891"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066647758","display_name":"D. Akila","orcid":"https://orcid.org/0000-0002-2293-5750","observed_orcids":["https://orcid.org/0000-0002-2293-5750"]},"institutions":[{"id":"https://openalex.org/I85461943","display_name":"Saveetha University","ror":"https://ror.org/0034me914","country_code":"IN","type":"education","lineage":["https://openalex.org/I85461943"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"D. Akila","raw_affiliation_strings":["Department of Computer Applications, Saveetha College of Liberal Arts And Sciences, Saveetha Institute of Medical And Technical Sciences, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Applications, Saveetha College of Liberal Arts And Sciences, Saveetha Institute of Medical And Technical Sciences, Chennai, India","institution_ids":["https://openalex.org/I85461943"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5021446916"],"corresponding_institution_ids":["https://openalex.org/I4210132326","https://openalex.org/I4405259629","https://openalex.org/I85461943"],"apc_list":null,"apc_paid":null,"fwci":4.9884,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.95954598,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"481","last_page":"495"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.6269999742507935,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.6269999742507935,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.2502000033855438,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.03669999912381172,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sales-process-efficiency","display_name":"sales process efficiency","score":0.7860000133514404},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.7820000052452087},{"id":"https://openalex.org/keywords/communication-service-providers","display_name":"communication service providers","score":0.9070000052452087},{"id":"https://openalex.org/keywords/insurance-sales","display_name":"insurance sales","score":0.7360000014305115},{"id":"https://openalex.org/keywords/sales-profitability","display_name":"sales profitability","score":0.46299999952316284}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.661980926990509},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4374130070209503},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.43628638982772827},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.3781224489212036},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.32804977893829346},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1549246907234192},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13991576433181763},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-981-99-9562-2_40","doi":"https://doi.org/10.1007/978-981-99-9562-2_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-99-9562-2_40","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W2035241931","https://openalex.org/W2051934348","https://openalex.org/W2082678143","https://openalex.org/W2955086703","https://openalex.org/W2955993770","https://openalex.org/W2956113566","https://openalex.org/W3082496542","https://openalex.org/W3159552078","https://openalex.org/W3159607254","https://openalex.org/W4213453529","https://openalex.org/W4318321334","https://openalex.org/W4324149213"],"related_works":["https://openalex.org/W4411390128","https://openalex.org/W4399408475","https://openalex.org/W2336330038","https://openalex.org/W7139916493","https://openalex.org/W7121459426","https://openalex.org/W7139942741","https://openalex.org/W7071601235","https://openalex.org/W7130860031","https://openalex.org/W4410463469","https://openalex.org/W2993440266"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2024-03-22T00:00:00"}
