{"id":"https://openalex.org/W4392762829","doi":"https://doi.org/10.1108/techs-10-2023-0040","title":"Nexus between perception, purpose of use, technical challenges and satisfaction for mobile financial services: theory and empirical evidence from Bangladesh","display_name":"Nexus between perception, purpose of use, technical challenges and satisfaction for mobile financial services: theory and empirical evidence from Bangladesh","publication_year":2024,"publication_date":"2024-03-13","ids":{"openalex":"https://openalex.org/W4392762829","doi":"https://doi.org/10.1108/techs-10-2023-0040"},"language":"en","primary_location":{"id":"doi:10.1108/techs-10-2023-0040","doi":"https://doi.org/10.1108/techs-10-2023-0040","is_oa":false,"landing_page_url":"https://doi.org/10.1108/techs-10-2023-0040","pdf_url":null,"source":{"id":"https://openalex.org/S4210237766","display_name":"Technological Sustainability","issn_l":"2754-1312","issn":["2754-1312","2754-1320"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technological Sustainability","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070487746","display_name":"Hasibul Islam","orcid":"https://orcid.org/0000-0002-3242-2502","observed_orcids":["https://orcid.org/0000-0002-3242-2502"]},"institutions":[{"id":"https://openalex.org/I260446899","display_name":"Pabna University of Science and Technology","ror":"https://ror.org/01vxg3438","country_code":"BD","type":"education","lineage":["https://openalex.org/I260446899"]},{"id":"https://openalex.org/I3132220783","display_name":"Varendra University","ror":"https://ror.org/00crqck26","country_code":"BD","type":"education","lineage":["https://openalex.org/I3132220783"]}],"countries":["BD"],"is_corresponding":true,"raw_author_name":"Hasibul Islam","raw_affiliation_strings":["Department of Business Administration, Pabna University of Science and Technology, Pabna, Bangladesh","Department of Business Administration, Varendra University, Rajshahi, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0002-3242-2502","affiliations":[{"raw_affiliation_string":"Department of Business Administration, Pabna University of Science and Technology, Pabna, Bangladesh","institution_ids":["https://openalex.org/I260446899"]},{"raw_affiliation_string":"Department of Business Administration, Varendra University, Rajshahi, Bangladesh","institution_ids":["https://openalex.org/I3132220783"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037768772","display_name":"Lalmi Soumia","orcid":"https://orcid.org/0000-0003-1930-5907","observed_orcids":["https://orcid.org/0000-0003-1930-5907"]},"institutions":[{"id":"https://openalex.org/I143936627","display_name":"University of Bechar","ror":"https://ror.org/035145p50","country_code":"DZ","type":"education","lineage":["https://openalex.org/I143936627"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Lalmi Soumia","raw_affiliation_strings":["Department of Economics, Tahri Mohammed Bechar University, Bechar, Algeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Tahri Mohammed Bechar University, Bechar, Algeria","institution_ids":["https://openalex.org/I143936627"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070681157","display_name":"Masud Rana","orcid":"https://orcid.org/0000-0002-5187-0976","observed_orcids":["https://orcid.org/0000-0002-5187-0976"]},"institutions":[{"id":"https://openalex.org/I260446899","display_name":"Pabna University of Science and Technology","ror":"https://ror.org/01vxg3438","country_code":"BD","type":"education","lineage":["https://openalex.org/I260446899"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Masud Rana","raw_affiliation_strings":["Department of Business Administration, Pabna University of Science and Technology, Pabna, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Pabna University of Science and Technology, Pabna, Bangladesh","institution_ids":["https://openalex.org/I260446899"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090930516","display_name":"Jhansi Bharathi Madavarapu","orcid":"https://orcid.org/0000-0001-8478-6626","observed_orcids":["https://orcid.org/0000-0001-8478-6626"]},"institutions":[{"id":"https://openalex.org/I276309446","display_name":"University of the Cumberlands","ror":"https://ror.org/05jz3sn81","country_code":"US","type":"education","lineage":["https://openalex.org/I276309446"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jhansi Bharathi Madavarapu","raw_affiliation_strings":["University of the Cumberlands, Williamsburg, Kentucky, USA"],"raw_orcid":"https://orcid.org/0000-0001-8478-6626","affiliations":[{"raw_affiliation_string":"University of the Cumberlands, Williamsburg, Kentucky, USA","institution_ids":["https://openalex.org/I276309446"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087130097","display_name":"Shimanto Saha","orcid":"https://orcid.org/0009-0007-3721-4933","observed_orcids":["https://orcid.org/0009-0007-3721-4933"]},"institutions":[{"id":"https://openalex.org/I41173762","display_name":"Mawlana Bhashani Science and Technology University","ror":"https://ror.org/00gvj4587","country_code":"BD","type":"education","lineage":["https://openalex.org/I41173762"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Shimanto Saha","raw_affiliation_strings":["Department of Management, Mawlana Bhashani Science and Technology University, Tangail, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0007-3721-4933","affiliations":[{"raw_affiliation_string":"Department of Management, Mawlana Bhashani Science and Technology University, Tangail, Bangladesh","institution_ids":["https://openalex.org/I41173762"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5070487746"],"corresponding_institution_ids":["https://openalex.org/I260446899","https://openalex.org/I3132220783"],"apc_list":null,"apc_paid":null,"fwci":13.0837,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.98521977,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"3","issue":"2","first_page":"147","last_page":"170"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-financial-services","display_name":"mobile financial services","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.7149999737739563},{"id":"https://openalex.org/keywords/innovation-resistance-theory","display_name":"innovation resistance theory","score":0.9020000100135803},{"id":"https://openalex.org/keywords/user-perception","display_name":"user perception","score":0.6779999732971191},{"id":"https://openalex.org/keywords/purpose-of-use","display_name":"purpose of use","score":0.9440000057220459},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8659999966621399},{"id":"https://openalex.org/keywords/technical-challenges","display_name":"technical challenges","score":0.9139999747276306},{"id":"https://openalex.org/keywords/bangladesh","display_name":"Bangladesh","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7404490113258362},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6768527030944824},{"id":"https://openalex.org/C106399304","wikidata":"https://www.wikidata.org/wiki/Q868123","display_name":"Snowball sampling","level":2,"score":0.6677731275558472},{"id":"https://openalex.org/C148609458","wikidata":"https://www.wikidata.org/wiki/Q7021281","display_name":"Nexus (standard)","level":2,"score":0.6016573309898376},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5806096196174622},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.5202706456184387},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4585456848144531},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4419749975204468},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.43626973032951355},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.42953264713287354},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4180673360824585},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4143884778022766},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3757874369621277},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3201766312122345},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23841339349746704},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1530882716178894},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1061650812625885},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.10438346862792969},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.09982526302337646},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/techs-10-2023-0040","doi":"https://doi.org/10.1108/techs-10-2023-0040","is_oa":false,"landing_page_url":"https://doi.org/10.1108/techs-10-2023-0040","pdf_url":null,"source":{"id":"https://openalex.org/S4210237766","display_name":"Technological Sustainability","issn_l":"2754-1312","issn":["2754-1312","2754-1320"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technological Sustainability","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eme:techsp:techs-10-2023-0040","doi":null,"is_oa":false,"landing_page_url":"https://www.emerald.com/insight/content/doi/10.1108/TECHS-10-2023-0040/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.46000000834465027}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W210063017","https://openalex.org/W1515500721","https://openalex.org/W1791587663","https://openalex.org/W1988008985","https://openalex.org/W1995408540","https://openalex.org/W1995668097","https://openalex.org/W2012389722","https://openalex.org/W2014506725","https://openalex.org/W2022166711","https://openalex.org/W2024111591","https://openalex.org/W2025906034","https://openalex.org/W2033943395","https://openalex.org/W2036347082","https://openalex.org/W2038539934","https://openalex.org/W2041881080","https://openalex.org/W2071666535","https://openalex.org/W2093693223","https://openalex.org/W2099697766","https://openalex.org/W2149608872","https://openalex.org/W2155791402","https://openalex.org/W2159306398","https://openalex.org/W2165269254","https://openalex.org/W2290937977","https://openalex.org/W2332617536","https://openalex.org/W2344830389","https://openalex.org/W2515249205","https://openalex.org/W2591379967","https://openalex.org/W2604600142","https://openalex.org/W2617476217","https://openalex.org/W2753632935","https://openalex.org/W2765209517","https://openalex.org/W2780559587","https://openalex.org/W2787403456","https://openalex.org/W2791740147","https://openalex.org/W2884018907","https://openalex.org/W2888457927","https://openalex.org/W2890334836","https://openalex.org/W2900868978","https://openalex.org/W2904063418","https://openalex.org/W2904515028","https://openalex.org/W2965286547","https://openalex.org/W3018015424","https://openalex.org/W3026685890","https://openalex.org/W3035913549","https://openalex.org/W3036333768","https://openalex.org/W3111803553","https://openalex.org/W3113711169","https://openalex.org/W3123319002","https://openalex.org/W3124061660","https://openalex.org/W3131644998","https://openalex.org/W3158682321","https://openalex.org/W3191222334","https://openalex.org/W3191382303","https://openalex.org/W3214694895","https://openalex.org/W4200271125","https://openalex.org/W4220830508","https://openalex.org/W4243066652","https://openalex.org/W4285613069","https://openalex.org/W4290786042","https://openalex.org/W4321638451","https://openalex.org/W4362665661","https://openalex.org/W4387740961","https://openalex.org/W4389766640","https://openalex.org/W4391381181"],"related_works":["https://openalex.org/W4300861277","https://openalex.org/W7215919917","https://openalex.org/W2342222707","https://openalex.org/W7008848575","https://openalex.org/W7216042224","https://openalex.org/W3191222334","https://openalex.org/W3201751057","https://openalex.org/W3202010791","https://openalex.org/W4405652131","https://openalex.org/W7171648622"],"abstract_inverted_index":{"Purpose":[0],"This":[1,244],"study":[2,184,245],"analyzed":[3],"the":[4,28,41,45,69,89,93,98,127,158,202,212,236,250,257,274,284],"relationship":[5],"between":[6],"mobile":[7],"financial":[8],"services":[9],"(MFS)":[10],"usage":[11],"and":[12,24,91,95,108,126,135,139,175,195,223,225,282,293],"customer":[13,32,216,239],"satisfaction":[14,33,109,123,149,217,240,281,292],"with":[15,34,68,124,218,241,256],"MFS":[16,55,72,219,266],"in":[17,169,187,220,290],"Bangladesh,":[18],"considering":[19],"perception,":[20],"purpose":[21,128],"of":[22,47,71,97,129,160,235,238,265,277,287],"use":[23,46,115,130],"technical":[25,278],"challenges":[26,140],"as":[27,171],"primary":[29],"factors":[30,42,153,213],"influencing":[31,44],"MFS.":[35,48,116,242],"The":[36,102,183,268],"aim":[37],"is":[38,66,164],"to":[39,77,87,114,143,204,229,295],"determine":[40],"most":[43],"Design/methodology/approach":[49],"Data":[50],"were":[51,141,154],"collected":[52],"from":[53],"400":[54],"users":[56,73],"through":[57],"a":[58,188,197,231,262],"structured":[59],"web":[60],"survey":[61],"using":[62],"snowball":[63],"sampling":[64],"that":[65,105,214],"consistent":[67],"nature":[70],"who":[74],"are":[75],"difficult":[76],"identify":[78],"or":[79],"locate.":[80],"Structural":[81],"equation":[82],"modeling":[83],"(SEM)":[84],"was":[85,185],"used":[86,196],"analyze":[88],"data":[90],"evaluate":[92],"reliability":[94,174],"validity":[96],"measurement":[99],"model.":[100],"Findings":[101],"results":[103],"show":[104],"customers\u2019":[106,118],"perceptions":[107,119,289],"significantly":[110,131,246],"impact":[111,147,276],"their":[112,122],"intention":[113,294],"Specifically,":[117],"strongly":[120],"influence":[121,215],"MFS,":[125,170],"predicts":[132],"both":[133],"perception":[134],"satisfaction.":[136],"Technical":[137],"problems":[138,279],"found":[142],"have":[144],"no":[145],"significant":[146],"on":[148,192,280],"levels,":[150],"but":[151],"other":[152],"more":[155,232],"critical.":[156],"Furthermore,":[157],"integration":[159],"innovative":[161],"technological":[162],"solutions":[163],"crucial":[165],"for":[166],"fostering":[167],"sustainability":[168],"it":[172],"enhances":[173],"efficiency":[176],"while":[177],"minimizing":[178],"environmental":[179],"footprints.":[180],"Research":[181],"limitations/implications":[182],"conducted":[186],"single":[189],"country,":[190],"relied":[191],"self-reported":[193],"data,":[194],"cross-sectional":[198],"design,":[199],"which":[200],"limits":[201],"ability":[203],"draw":[205],"causal":[206],"inferences.":[207],"Future":[208],"research":[209],"could":[210],"explore":[211],"different":[221],"countries":[222],"regions":[224],"incorporate":[226],"additional":[227],"variables":[228],"provide":[230],"comprehensive":[233],"understanding":[234,264],"drivers":[237],"Originality/value":[243],"contributes":[247],"by":[248],"extending":[249],"technology":[251],"acceptance":[252],"model":[253],"(TAM)":[254],"framework":[255],"innovation":[258],"resistance":[259],"theory,":[260],"offering":[261],"nuanced":[263],"adoption.":[267],"findings":[269],"challenge":[270],"conventional":[271],"wisdom,":[272],"highlighting":[273],"limited":[275],"emphasizing":[283],"central":[285],"role":[286],"user":[288],"shaping":[291],"use.":[296]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":13}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2024-03-14T00:00:00"}
