{"id":"https://openalex.org/W4392642425","doi":"https://doi.org/10.24857/rgsa.v18n4-081","title":"The Influence of Perceived Value, And Trust on Wom and Its Impact on Repurchase Intention","display_name":"The Influence of Perceived Value, And Trust on Wom and Its Impact on Repurchase Intention","publication_year":2024,"publication_date":"2024-03-11","ids":{"openalex":"https://openalex.org/W4392642425","doi":"https://doi.org/10.24857/rgsa.v18n4-081"},"language":"en","primary_location":{"id":"doi:10.24857/rgsa.v18n4-081","doi":"https://doi.org/10.24857/rgsa.v18n4-081","is_oa":true,"landing_page_url":"https://doi.org/10.24857/rgsa.v18n4-081","pdf_url":"https://rgsa.emnuvens.com.br/rgsa/article/download/4983/1950","source":{"id":"https://openalex.org/S2738549720","display_name":"Revista de Gest\u00e3o Social e Ambiental","issn_l":"1981-982X","issn":["1981-982X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310312180","host_organization_name":"Centro Universitario da FEI","host_organization_lineage":["https://openalex.org/P4310312180"],"host_organization_lineage_names":["Centro Universitario da FEI"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Gest\u00e3o Social e Ambiental","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://rgsa.emnuvens.com.br/rgsa/article/download/4983/1950","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020078173","display_name":"Innocentius Bernarto","orcid":"https://orcid.org/0000-0003-1952-8262","observed_orcids":["https://orcid.org/0000-0003-1952-8262"]},"institutions":[{"id":"https://openalex.org/I102669525","display_name":"Pelita Harapan University","ror":"https://ror.org/02qhjtc16","country_code":"ID","type":"education","lineage":["https://openalex.org/I102669525"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Innocentius Bernarto","raw_affiliation_strings":["Pelita Harapan University, Indonesia"],"raw_orcid":"https://orcid.org/0000-0003-1952-8262","affiliations":[{"raw_affiliation_string":"Pelita Harapan University, Indonesia","institution_ids":["https://openalex.org/I102669525"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027908155","display_name":"Agus Joko Purwanto","orcid":"https://orcid.org/0000-0002-5807-0736","observed_orcids":["https://orcid.org/0000-0002-5807-0736"]},"institutions":[{"id":"https://openalex.org/I102669525","display_name":"Pelita Harapan University","ror":"https://ror.org/02qhjtc16","country_code":"ID","type":"education","lineage":["https://openalex.org/I102669525"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Agus Purwanto","raw_affiliation_strings":["Pelita Harapan University, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-5807-0736","affiliations":[{"raw_affiliation_string":"Pelita Harapan University, Indonesia","institution_ids":["https://openalex.org/I102669525"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033960040","display_name":"Joy Elly Tulung","orcid":"https://orcid.org/0000-0002-4610-3721","observed_orcids":["https://orcid.org/0000-0002-4610-3721"]},"institutions":[{"id":"https://openalex.org/I55214057","display_name":"Sam Ratulangi University","ror":"https://ror.org/01cn6ph21","country_code":"ID","type":"education","lineage":["https://openalex.org/I55214057"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Joy Elly Tulung","raw_affiliation_strings":["Sam Ratulangi University, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-4610-3721","affiliations":[{"raw_affiliation_string":"Sam Ratulangi University, Indonesia","institution_ids":["https://openalex.org/I55214057"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000219332","display_name":"Rudy Pramono","orcid":"https://orcid.org/0000-0002-3430-2942","observed_orcids":["https://orcid.org/0000-0002-3430-2942"]},"institutions":[{"id":"https://openalex.org/I102669525","display_name":"Pelita Harapan University","ror":"https://ror.org/02qhjtc16","country_code":"ID","type":"education","lineage":["https://openalex.org/I102669525"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rudy Pramono","raw_affiliation_strings":["Pelita Harapan University, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-3430-2942","affiliations":[{"raw_affiliation_string":"Pelita Harapan University, Indonesia","institution_ids":["https://openalex.org/I102669525"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.9016,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.96068175,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"18","issue":"4","first_page":"e04983","last_page":"e04983"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8192999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8192999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.16529999673366547,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.006500000134110451,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.8619999885559082},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9980000257492065},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9319999814033508},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":1.0},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.925000011920929},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.753000020980835},{"id":"https://openalex.org/keywords/theory-of-reasoned-action","display_name":"theory of reasoned action","score":0.9139999747276306},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7049999833106995}],"concepts":[{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.7757166624069214},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6627370119094849},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.658919632434845},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.6532208919525146},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5079243779182434},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5064679384231567},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4769933819770813},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4707796275615692},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4642309546470642},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4614717960357666},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.30844977498054504},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12932255864143372},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10160323977470398},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09215652942657471},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.24857/rgsa.v18n4-081","doi":"https://doi.org/10.24857/rgsa.v18n4-081","is_oa":true,"landing_page_url":"https://doi.org/10.24857/rgsa.v18n4-081","pdf_url":"https://rgsa.emnuvens.com.br/rgsa/article/download/4983/1950","source":{"id":"https://openalex.org/S2738549720","display_name":"Revista de Gest\u00e3o Social e Ambiental","issn_l":"1981-982X","issn":["1981-982X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310312180","host_organization_name":"Centro Universitario da FEI","host_organization_lineage":["https://openalex.org/P4310312180"],"host_organization_lineage_names":["Centro Universitario da FEI"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Gest\u00e3o Social e Ambiental","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.24857/rgsa.v18n4-081","doi":"https://doi.org/10.24857/rgsa.v18n4-081","is_oa":true,"landing_page_url":"https://doi.org/10.24857/rgsa.v18n4-081","pdf_url":"https://rgsa.emnuvens.com.br/rgsa/article/download/4983/1950","source":{"id":"https://openalex.org/S2738549720","display_name":"Revista de Gest\u00e3o Social e Ambiental","issn_l":"1981-982X","issn":["1981-982X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310312180","host_organization_name":"Centro Universitario da FEI","host_organization_lineage":["https://openalex.org/P4310312180"],"host_organization_lineage_names":["Centro Universitario da FEI"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista de Gest\u00e3o Social e Ambiental","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4392642425.pdf","grobid_xml":"https://content.openalex.org/works/W4392642425.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W2610479775","https://openalex.org/W2755683290","https://openalex.org/W2906834592","https://openalex.org/W2922720455","https://openalex.org/W2962573903","https://openalex.org/W2982344022","https://openalex.org/W2988225869","https://openalex.org/W3000043528","https://openalex.org/W3006849412","https://openalex.org/W3088450563","https://openalex.org/W3093080114","https://openalex.org/W3093098712","https://openalex.org/W3132508395","https://openalex.org/W3155519845","https://openalex.org/W3164140441","https://openalex.org/W3165003724"],"related_works":["https://openalex.org/W4407073107","https://openalex.org/W4390816591","https://openalex.org/W2402501570","https://openalex.org/W4401460619","https://openalex.org/W7223049632","https://openalex.org/W7215668104","https://openalex.org/W7118192793","https://openalex.org/W7215514635","https://openalex.org/W4410130580","https://openalex.org/W2256636416"],"abstract_inverted_index":{"Objective:":[0],"to":[1,8,11,73,135,144,151,163,167],"analyze":[2],"the":[3,29,69,75,84,160,172],"relationship":[4],"between":[5],"Perceived":[6],"Value":[7],"WoM,":[9],"trust":[10,94,112,147,179],"WoM":[12],"and":[13,34,78,95,111,148,178],"Repurchase":[14],"Intention":[15],"of":[16,31,36,52,86,97,122,130,154,159],"Coffee":[17],"Shop.":[18],"Theoretical":[19],"Framework:":[20],"This":[21,39],"study":[22,132,161],"uses":[23,41],"a":[24,42,46,50,100,125],"consumer":[25,146,176],"behavior":[26],"framework,":[27],"especially":[28],"theory":[30],"reason":[32],"action":[33],"word":[35,96,121,153],"mouth.":[37],"Method:":[38],"research":[40],"quantitative":[43],"approach":[44],"with":[45,54,68,120],"survey":[47],"design":[48],"using":[49],"sample":[51],"165":[53],"convenience":[55],"sampling":[56],"technique.":[57],"The":[58,128,157],"data":[59,87],"analysis":[60],"technique":[61],"used":[62],"is":[63,142],"Structural":[64],"equation":[65],"modeling":[66],"(SEM);":[67],"Smart":[70],"PLS":[71],"device":[72],"test":[74],"outer":[76],"model":[77],"inner":[79],"model.":[80],"Result:":[81],"Based":[82],"on":[83,103,117],"results":[85,129,158],"analysis,":[88],"it":[89,141],"shows":[90],"that":[91,134],"perceived":[92,149],"value,":[93],"mouth":[98,123,155],"have":[99,113],"direct":[101],"effect":[102,116],"repurchase":[104,118,169],"intention.":[105],"Apart":[106],"from":[107],"that,":[108],"Perceive":[109],"value":[110,150,177],"an":[114],"indirect":[115],"intention":[119],"as":[124],"mediation.":[126],"Implications:":[127],"this":[131],"show":[133],"increase":[136,145,152,168],"repeat":[137],"purchases":[138],"by":[139,174],"consumers,":[140],"necessary":[143],"Originality/Value:":[156],"contribute":[162],"coffee":[164],"shop":[165],"efforts":[166],"intentions":[170],"in":[171],"future":[173],"increasing":[175]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":10}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2024-03-12T00:00:00"}