{"id":"https://openalex.org/W4392109801","doi":"https://doi.org/10.1080/10919392.2024.2315714","title":"THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS","display_name":"THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS","publication_year":2024,"publication_date":"2024-02-22","ids":{"openalex":"https://openalex.org/W4392109801","doi":"https://doi.org/10.1080/10919392.2024.2315714"},"language":"en","primary_location":{"id":"doi:10.1080/10919392.2024.2315714","doi":"https://doi.org/10.1080/10919392.2024.2315714","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2024.2315714","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","cwts-core","dongbi-d","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071259349","display_name":"Chao\u2010Min Chiu","orcid":"https://orcid.org/0000-0003-2057-3829","observed_orcids":["https://orcid.org/0000-0003-2057-3829"]},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chao-Min Chiu","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC","institution_ids":["https://openalex.org/I142974352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006784495","display_name":"Paul Jen\u2010Hwa Hu","orcid":"https://orcid.org/0000-0002-4981-895X","observed_orcids":["https://orcid.org/0000-0002-4981-895X"]},"institutions":[{"id":"https://openalex.org/I223532165","display_name":"University of Utah","ror":"https://ror.org/03r0ha626","country_code":"US","type":"education","lineage":["https://openalex.org/I223532165"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul Jen-Hwa Hu","raw_affiliation_strings":["Department of Operations and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, Utah, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Operations and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, Utah, USA","institution_ids":["https://openalex.org/I223532165"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023353708","display_name":"Jack Shih\u2010Chieh Hsu","orcid":"https://orcid.org/0000-0002-5764-8786","observed_orcids":["https://orcid.org/0000-0002-5764-8786"]},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Jack Shih-Chieh Hsu","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC"],"raw_orcid":"https://orcid.org/0000-0002-5764-8786","affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC","institution_ids":["https://openalex.org/I142974352"]}]},{"author_position":"last","author":{"id":null,"display_name":"Yen-Chun Lin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yen-Chun Lin","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, Kaohsiung, Taiwan ROC","institution_ids":["https://openalex.org/I142974352"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5023353708"],"corresponding_institution_ids":["https://openalex.org/I142974352"],"apc_list":null,"apc_paid":null,"fwci":1.8727,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.88773661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"34","issue":"2","first_page":"85","last_page":"107"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trust-transfer","display_name":"trust transfer","score":0.7609999775886536},{"id":"https://openalex.org/keywords/status-quo-bias","display_name":"status quo bias","score":0.9980000257492065},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8040000200271606},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.6100000143051147},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.3959999978542328},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.5389999747276306}],"concepts":[{"id":"https://openalex.org/C2776748549","wikidata":"https://www.wikidata.org/wiki/Q201610","display_name":"Status quo","level":2,"score":0.8433861136436462},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7377106547355652},{"id":"https://openalex.org/C136566586","wikidata":"https://www.wikidata.org/wiki/Q29598","display_name":"Status quo bias","level":3,"score":0.6299595832824707},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4657033085823059},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.42016202211380005},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3718763589859009},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33873242139816284},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20547613501548767},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16130691766738892},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.06474804878234863},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10919392.2024.2315714","doi":"https://doi.org/10.1080/10919392.2024.2315714","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2024.2315714","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","cwts-core","dongbi-d","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W104754383","https://openalex.org/W1574235309","https://openalex.org/W1587451402","https://openalex.org/W1662240627","https://openalex.org/W1970340312","https://openalex.org/W1988283614","https://openalex.org/W1989183324","https://openalex.org/W1990969594","https://openalex.org/W2004096206","https://openalex.org/W2008656761","https://openalex.org/W2018345355","https://openalex.org/W2020750583","https://openalex.org/W2024236036","https://openalex.org/W2034890640","https://openalex.org/W2036807896","https://openalex.org/W2036881589","https://openalex.org/W2043853407","https://openalex.org/W2045545395","https://openalex.org/W2051153522","https://openalex.org/W2081282077","https://openalex.org/W2088504266","https://openalex.org/W2090266480","https://openalex.org/W2093827232","https://openalex.org/W2100379340","https://openalex.org/W2105846236","https://openalex.org/W2105905092","https://openalex.org/W2106096361","https://openalex.org/W2114683899","https://openalex.org/W2115981184","https://openalex.org/W2116676072","https://openalex.org/W2120255154","https://openalex.org/W2134796578","https://openalex.org/W2137247419","https://openalex.org/W2151000531","https://openalex.org/W2156105033","https://openalex.org/W2158517811","https://openalex.org/W2160123621","https://openalex.org/W2161421487","https://openalex.org/W2168194870","https://openalex.org/W2169017803","https://openalex.org/W2169228794","https://openalex.org/W2209024180","https://openalex.org/W2236943162","https://openalex.org/W2333197754","https://openalex.org/W2533950643","https://openalex.org/W2737191863","https://openalex.org/W2756274548","https://openalex.org/W2784197408","https://openalex.org/W2811039273","https://openalex.org/W2912354825","https://openalex.org/W2921658271","https://openalex.org/W2923410225","https://openalex.org/W2947067074","https://openalex.org/W2947473053","https://openalex.org/W2969709374","https://openalex.org/W2973453257","https://openalex.org/W2996911944","https://openalex.org/W3006103575","https://openalex.org/W3011865677","https://openalex.org/W3021246153","https://openalex.org/W3107016001","https://openalex.org/W3123043436","https://openalex.org/W3125798710","https://openalex.org/W3125976894","https://openalex.org/W3129197067","https://openalex.org/W3143898318","https://openalex.org/W3167094486","https://openalex.org/W4200238149","https://openalex.org/W4220882123","https://openalex.org/W4235678817","https://openalex.org/W4254470664","https://openalex.org/W4291214035","https://openalex.org/W6761736728","https://openalex.org/W6987325004"],"related_works":["https://openalex.org/W2044497308","https://openalex.org/W4248533120","https://openalex.org/W2807400980","https://openalex.org/W7095186060","https://openalex.org/W1969909781","https://openalex.org/W2357113640","https://openalex.org/W2049130454","https://openalex.org/W3198391483","https://openalex.org/W2482969056","https://openalex.org/W4285660964"],"abstract_inverted_index":{"There":[0],"are":[1],"three":[2],"pure":[3,19,29,64,92],"Internet":[4,20,30,65,93],"banks":[5],"in":[6,40,78,115,121,127,146,167,173,181,185,204,227],"Taiwan":[7],"and":[8,38,58,75,113,119,140,149,159,171,210,216,230],"Line":[9,160],"Bank":[10,148,229],"accounts":[11],"for":[12],"more":[13],"than":[14],"90%":[15],"market":[16],"share":[17],"of":[18,28,43,46,81,109],"banking.":[21],"In":[22,191],"addition,":[23,192],"despite":[24],"the":[25,79,106,116,142,168,218,223],"increasing":[26],"viability":[27],"banking,":[31,66],"customers":[32,89],"continue":[33],"using":[34],"existing":[35,110],"banking":[36,47,94,111],"services":[37],"results":[39],"only":[41],"10.16%":[42],"all":[44],"kinds":[45],"services.":[48,95],"To":[49],"explore":[50],"why":[51,59],"consumers":[52,60],"prefer":[53],"one":[54],"bank":[55],"over":[56],"others":[57],"hesitate":[61],"to":[62,105],"adopt":[63],"this":[67],"study":[68],"considers":[69],"status":[70],"quo":[71],"bias":[72],"(habitual":[73],"usage)":[74],"trust":[76,114,120,126,139,145,166,172,180,203,226],"transfer":[77],"context":[80],"LINE":[82,117,122,128,147,157,169,174,182,205,228],"Bank,":[83,183,206],"a":[84,199,208],"company":[85],"that":[86,99,133,164],"provides":[87],"its":[88],"with":[90,101],"comprehensive":[91],"We":[96,130],"also":[97,131,137],"theorize":[98],"intimacy":[100,193],"service":[102],"personnel":[103],"leads":[104],"habitual":[107,134,195],"usage":[108,135,150,189,214,231],"services,":[112],"app":[118,161,170],"Pay":[123,158,175],"affect":[124],"customers\u2019":[125],"Bank.":[129],"suggest":[132],"can":[136],"reduce":[138],"moderates":[141,222],"relationship":[143,224],"between":[144,225],"intention.":[151,190,232],"Survey":[152],"data":[153],"from":[154],"403":[155],"active":[156],"users":[162],"confirm":[163],"both":[165],"exhibit":[176],"positive":[177],"effects":[178],"on":[179,202,213],"which":[184,197],"turn":[186],"positively":[187],"affects":[188],"enhances":[194],"usage,":[196],"has":[198,207],"negative":[200,211],"effect":[201,212],"direct":[209],"intention,":[215],"at":[217],"same":[219],"time":[220],"adversely":[221]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2024-02-24T00:00:00"}
