{"id":"https://openalex.org/W4391769722","doi":"https://doi.org/10.1109/icced60214.2023.10424703","title":"User Experience Analysis on Mobile Banking Applications with System Usability Scale and Usability Testing","display_name":"User Experience Analysis on Mobile Banking Applications with System Usability Scale and Usability Testing","publication_year":2023,"publication_date":"2023-11-07","ids":{"openalex":"https://openalex.org/W4391769722","doi":"https://doi.org/10.1109/icced60214.2023.10424703"},"language":"en","primary_location":{"id":"doi:10.1109/icced60214.2023.10424703","doi":"https://doi.org/10.1109/icced60214.2023.10424703","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icced60214.2023.10424703","pdf_url":null,"source":{"id":"https://openalex.org/S7407088316","display_name":"IEEE International Conference on Computing, Engineering and Design (ICCED)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 9th International Conference on Computing, Engineering and Design (ICCED)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093917962","display_name":"Ario Barnas Hardi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ario Barnas Hardi","raw_affiliation_strings":["Bina Nusantara University,Information Systems Department,Indonesia","Information Systems Department, Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Information Systems Department,Indonesia","institution_ids":["https://openalex.org/I166073570"]},{"raw_affiliation_string":"Information Systems Department, Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093917963","display_name":"Ekaristi Simorangkir","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ekaristi Simorangkir","raw_affiliation_strings":["Bina Nusantara University,Information Systems Department,Indonesia","Information Systems Department, Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Information Systems Department,Indonesia","institution_ids":["https://openalex.org/I166073570"]},{"raw_affiliation_string":"Information Systems Department, Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093917964","display_name":"Immanuel Hutagaol","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Immanuel Hutagaol","raw_affiliation_strings":["Bina Nusantara University,Information Systems Department,Indonesia","Information Systems Department, Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Information Systems Department,Indonesia","institution_ids":["https://openalex.org/I166073570"]},{"raw_affiliation_string":"Information Systems Department, Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047049562","display_name":"Willy Johan Widjaja Saputra","orcid":"https://orcid.org/0000-0002-0832-6764","observed_orcids":["https://orcid.org/0000-0002-0832-6764"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Willy Johan Widjaja Saputra","raw_affiliation_strings":["Bina Nusantara University,Information Systems Department,Indonesia","Information Systems Department, Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Information Systems Department,Indonesia","institution_ids":["https://openalex.org/I166073570"]},{"raw_affiliation_string":"Information Systems Department, Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100321062","display_name":"Sunardi Sunardi","orcid":"https://orcid.org/0000-0001-8628-5454","observed_orcids":["https://orcid.org/0000-0001-8628-5454"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sunardi","raw_affiliation_strings":["Bina Nusantara University,Information Systems Department,Indonesia","Information Systems Department, Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Information Systems Department,Indonesia","institution_ids":["https://openalex.org/I166073570"]},{"raw_affiliation_string":"Information Systems Department, Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":1.3314,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.79609056,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.021800000220537186,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11800","display_name":"User Authentication and Security Systems","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"mobile banking","score":0.8629999756813049},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.9649999737739563},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.7480000257492065},{"id":"https://openalex.org/keywords/system-usability-scale","display_name":"System Usability Scale","score":0.9950000047683716},{"id":"https://openalex.org/keywords/usability-testing","display_name":"usability testing","score":0.9940000176429749},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9670000076293945},{"id":"https://openalex.org/keywords/interface-design","display_name":"interface design","score":0.7319999933242798},{"id":"https://openalex.org/keywords/task-completion-time","display_name":"task completion time","score":0.6449999809265137},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.5680000185966492}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.898159384727478},{"id":"https://openalex.org/C139225968","wikidata":"https://www.wikidata.org/wiki/Q17146354","display_name":"System usability scale","level":4,"score":0.6519607901573181},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6365216970443726},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4994544982910156},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.4987797737121582},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.49354255199432373},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.4139162003993988},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.41222071647644043},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4057058095932007},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30480360984802246},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icced60214.2023.10424703","doi":"https://doi.org/10.1109/icced60214.2023.10424703","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icced60214.2023.10424703","pdf_url":null,"source":{"id":"https://openalex.org/S7407088316","display_name":"IEEE International Conference on Computing, Engineering and Design (ICCED)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 9th International Conference on Computing, Engineering and Design (ICCED)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2105067310","https://openalex.org/W2320014779","https://openalex.org/W4200542128","https://openalex.org/W4205602507"],"related_works":["https://openalex.org/W4405441359","https://openalex.org/W4298145187","https://openalex.org/W4401382012","https://openalex.org/W4407418819","https://openalex.org/W4407638438","https://openalex.org/W4410925918","https://openalex.org/W4407628078","https://openalex.org/W4388745252","https://openalex.org/W7071686556","https://openalex.org/W4405446177"],"abstract_inverted_index":{"Mobile":[0],"banking":[1,10,16,25,33,64,110,195],"has":[2],"become":[3],"a":[4,97,124,153],"significant":[5],"innovation":[6],"in":[7,48],"the":[8,28,43,49,59,73,88,92,102,106,129,142,144,150,167,175,182,188,191],"modern":[9],"sector.":[11],"Banks":[12],"have":[13,38],"launched":[14],"mobile":[15,32,52,63,109,179,194],"apps":[17],"to":[18,42,57,104,127,148],"provide":[19],"customers":[20],"with":[21,72,80,133,184],"easier":[22],"and":[23,77,186],"faster":[24],"services.":[26],"Despite":[27],"growing":[29],"number":[30],"of":[31,45,51,62,91,108,152,166,178,190,193],"users,":[34],"previous":[35],"research":[36],"should":[37],"paid":[39],"more":[40,154],"attention":[41],"analysis":[44],"user":[46,60,99,176],"experience":[47,61,177],"use":[50,192],"banks.":[53],"The":[54,66,83,157],"study":[55,84,145],"aims":[56],"analyze":[58],"applications.":[65,111],"methodology":[67],"is":[68,160],"using":[69],"qualitative":[70],"methods":[71,79],"System":[74,93],"Usability":[75,94],"Scale":[76,95],"quantitative":[78],"usability":[81,107,114],"testing.":[82],"results":[85,116],"showed":[86],"that":[87,136],"average":[89],"value":[90],"indicates":[96],"low":[98,138],"satisfaction,":[100],"indicating":[101],"need":[103],"improve":[105,149,174],"Meanwhile,":[112],"Average":[113],"testing":[115],"give":[117],"good":[118],"results,":[119],"but":[120],"some":[121],"tasks":[122],"take":[123],"long":[125],"time":[126],"complete":[128],"task.":[130],"This":[131],"collides":[132],"satisfaction":[134],"aspects":[135],"get":[137],"values.":[139],"Based":[140],"on":[141,164],"findings,":[143],"recommended":[146],"improvements":[147],"design":[151],"intuitive":[155],"interface.":[156],"academic":[158],"implication":[159],"giving":[161],"contribution":[162],"based":[163],"combinations":[165],"methodology,":[168],"as":[169],"practical":[170],"implication,":[171],"banks":[172],"can":[173],"banking,":[180],"strengthen":[181],"relationship":[183],"customers,":[185],"increase":[187],"adoption":[189],"services":[196],"overall.":[197]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-02-14T00:00:00"}
