{"id":"https://openalex.org/W4391621925","doi":"https://doi.org/10.3126/jbm.v7i02.62584","title":"Impact of Emotional Intelligence on Employee Engagement at the Workplace: Evidence from Service Sector within Pokhara Metropolitan City","display_name":"Impact of Emotional Intelligence on Employee Engagement at the Workplace: Evidence from Service Sector within Pokhara Metropolitan City","publication_year":2023,"publication_date":"2023-12-31","ids":{"openalex":"https://openalex.org/W4391621925","doi":"https://doi.org/10.3126/jbm.v7i02.62584"},"language":"en","primary_location":{"id":"doi:10.3126/jbm.v7i02.62584","doi":"https://doi.org/10.3126/jbm.v7i02.62584","is_oa":true,"landing_page_url":"https://doi.org/10.3126/jbm.v7i02.62584","pdf_url":"https://www.nepjol.info/index.php/jbm/article/download/62584/47256","source":{"id":"https://openalex.org/S4210228316","display_name":"Journal of Business and Management","issn_l":"2350-8868","issn":["2350-8868"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Management","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W4391621925"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.nepjol.info/index.php/jbm/article/download/62584/47256","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078986671","display_name":"Bibek Karmacharya","orcid":"https://orcid.org/0009-0008-7384-6759","observed_orcids":["https://orcid.org/0009-0008-7384-6759"]},"institutions":[{"id":"https://openalex.org/I151104398","display_name":"Pokhara University","ror":"https://ror.org/02dayf324","country_code":"NP","type":"education","lineage":["https://openalex.org/I151104398"]}],"countries":["NP"],"is_corresponding":true,"raw_author_name":"Bibek Karmacharya","raw_affiliation_strings":["School of Business, Pokhara University, Pokhara, Nepal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Pokhara University, Pokhara, Nepal","institution_ids":["https://openalex.org/I151104398"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5078986671"],"corresponding_institution_ids":["https://openalex.org/I151104398"],"apc_list":null,"apc_paid":null,"fwci":0.9691,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.7311485,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"7","issue":"02","first_page":"14","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":1.0},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.9330000281333923},{"id":"https://openalex.org/keywords/emotions-in-the-workplace","display_name":"workplace emotions","score":0.5630000233650208},{"id":"https://openalex.org/keywords/emotional-intelligence-dimensions","display_name":"emotional intelligence dimensions","score":0.7580000162124634},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.6759999990463257},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.8629999756813049},{"id":"https://openalex.org/keywords/pokhara-metropolitan-city","display_name":"Pokhara Metropolitan City","score":0.703000009059906}],"concepts":[{"id":"https://openalex.org/C158739034","wikidata":"https://www.wikidata.org/wiki/Q1907114","display_name":"Metropolitan area","level":2,"score":0.898666262626648},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.704282283782959},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.5342530012130737},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.5186988115310669},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5136577486991882},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5114401578903198},{"id":"https://openalex.org/C2994101897","wikidata":"https://www.wikidata.org/wiki/Q27795842","display_name":"Service worker","level":2,"score":0.4361773133277893},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4347268044948578},{"id":"https://openalex.org/C3017609107","wikidata":"https://www.wikidata.org/wiki/Q47064","display_name":"Service personnel","level":3,"score":0.4291415214538574},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.36980724334716797},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28331661224365234},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.26011496782302856},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25360238552093506},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1800517439842224},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15219715237617493},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.11537289619445801},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08877190947532654},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3126/jbm.v7i02.62584","doi":"https://doi.org/10.3126/jbm.v7i02.62584","is_oa":true,"landing_page_url":"https://doi.org/10.3126/jbm.v7i02.62584","pdf_url":"https://www.nepjol.info/index.php/jbm/article/download/62584/47256","source":{"id":"https://openalex.org/S4210228316","display_name":"Journal of Business and Management","issn_l":"2350-8868","issn":["2350-8868"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Management","raw_type":"journal-article"},{"id":"pmh:oai:nepjol.info:article/62584","doi":null,"is_oa":true,"landing_page_url":"https://www.nepjol.info/index.php/jbm/article/view/62584","pdf_url":null,"source":{"id":"https://openalex.org/S4210228316","display_name":"Journal of Business and Management","issn_l":"2350-8868","issn":["2350-8868"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2350-8868","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.3126/jbm.v7i02.62584","doi":"https://doi.org/10.3126/jbm.v7i02.62584","is_oa":true,"landing_page_url":"https://doi.org/10.3126/jbm.v7i02.62584","pdf_url":"https://www.nepjol.info/index.php/jbm/article/download/62584/47256","source":{"id":"https://openalex.org/S4210228316","display_name":"Journal of Business and Management","issn_l":"2350-8868","issn":["2350-8868"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Management","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.833299994468689,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4391621925.pdf","grobid_xml":"https://content.openalex.org/works/W4391621925.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W33563138","https://openalex.org/W174232281","https://openalex.org/W1517093328","https://openalex.org/W1554880129","https://openalex.org/W1580118833","https://openalex.org/W1969425235","https://openalex.org/W1969604859","https://openalex.org/W1970995678","https://openalex.org/W1978374798","https://openalex.org/W1988050849","https://openalex.org/W2083296898","https://openalex.org/W2108281020","https://openalex.org/W2132199097","https://openalex.org/W2140140331","https://openalex.org/W2148611402","https://openalex.org/W2168760171","https://openalex.org/W2316393903","https://openalex.org/W2469010515","https://openalex.org/W2768881033","https://openalex.org/W2914226325","https://openalex.org/W2924839264","https://openalex.org/W3006906665","https://openalex.org/W3088239463","https://openalex.org/W3118541505","https://openalex.org/W3165616393","https://openalex.org/W4206950378","https://openalex.org/W4294626350","https://openalex.org/W7011289709","https://openalex.org/W7065795427"],"related_works":["https://openalex.org/W279047947","https://openalex.org/W4412551322","https://openalex.org/W4388680942","https://openalex.org/W4229080953","https://openalex.org/W7138905575","https://openalex.org/W4307860993","https://openalex.org/W4388976898","https://openalex.org/W4405948361","https://openalex.org/W7170529193","https://openalex.org/W3205123640"],"abstract_inverted_index":{"Background:":[0],"In":[1],"the":[2,6,9,28,37,72,84,110,196,199,207,217,223],"dynamic":[3],"landscape":[4],"of":[5,11,30,66,74,77,106,151,174,185,195,225],"service":[7,88,111,201,218],"sector,":[8],"management":[10],"a":[12,21,54,98,104,156,181,260],"diverse":[13],"workforce":[14],"with":[15,103,159],"varying":[16],"emotions":[17],"and":[18,43,58,119,134,145,213,239,255],"motivations":[19],"presents":[20],"compelling":[22],"challenge.":[23],"Within":[24],"this":[25,67],"context,":[26],"unraveling":[27],"intricacies":[29],"emotional":[31,41,78,142,187,211,227,244],"intelligence":[32,42,79,143,188,212,228,245],"assumes":[33],"paramount":[34],"significance.":[35],"Understanding":[36],"factors":[38],"that":[39,178],"influence":[40],"its":[44],"subsequent":[45],"impact":[46,73,184],"on":[47,80,190],"employee":[48,81,146,191,214],"engagement":[49,82,147,215],"is":[50,69,180],"crucial":[51],"for":[52,124,230],"cultivating":[53,259],"positive":[55,183,208],"work":[56],"environment":[57],"augmenting":[59],"overall":[60,256],"organizational":[61,231],"effectiveness.":[62],"Objectives:":[63],"The":[64,95,127,172,204],"objective":[65],"study":[68,96],"to":[70,137,242,249],"analyze":[71],"various":[75,87],"dimensions":[76,144,189],"at":[83],"workplace":[85],"in":[86,90,113,198,216,220,236],"sectors":[89],"Pokhara":[91],"metropolitan":[92],"city.":[93],"Methods:":[94],"utilized":[97],"causal":[99,139],"comparative":[100],"research":[101,205],"design":[102],"sample":[105],"350":[107],"employees":[108],"from":[109],"sector":[112,219],"Pokhara.":[114],"Purposive":[115],"sampling":[116],"was":[117],"employed,":[118],"structured":[120],"questionnaires":[121],"were":[122],"used":[123],"data":[125],"collection.":[126],"analysis":[128],"included":[129],"Confirmatory":[130,152],"Factor":[131,153],"Analysis":[132,136,154,176],"(CFA)":[133],"Path":[135,175],"explore":[138],"relationships":[140],"between":[141,210],"levels.":[148],"Results:The":[149],"result":[150,173],"showed":[155],"good":[157],"fit":[158,161],"model":[160],"indices":[162],"as":[163],"\u03c72/df":[164],"=1.231,":[165],"GFI=0.944,":[166],"AGFI=0.931,":[167],"RMSEA=":[168],"0.024,":[169],"CFI=0.901,":[170],"TLI=0.887.":[171],"revealed":[177],"there":[179],"significant":[182],"all":[186],"engagement,":[192],"explaining":[193],"61%":[194],"variance":[197],"Nepalese":[200],"sector.":[202],"Conclusion:":[203],"highlights":[206],"relationship":[209],"Pokhara,":[221],"emphasizing":[222],"importance":[224],"fostering":[226],"competencies":[229],"success.":[232],"Organizations":[233],"should":[234],"invest":[235],"targeted":[237],"interventions":[238],"training":[240],"programs":[241],"enhance":[243],"among":[246],"employees,":[247],"aiming":[248],"improve":[250],"their":[251],"well-being,":[252],"job":[253],"satisfaction,":[254],"performance,":[257],"thereby":[258],"highly":[261],"engaged":[262],"workforce.":[263]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-02-08T00:00:00"}