{"id":"https://openalex.org/W4391410117","doi":"https://doi.org/10.31539/joppas.v5i1.6327","title":"Analisis Kualitas Pelayanan Publik Pada Layanan Penyelesaian Perselisihan Hubungan Industrial di Dinas Tenaga Kerja Kota Bengkulu","display_name":"Analisis Kualitas Pelayanan Publik Pada Layanan Penyelesaian Perselisihan Hubungan Industrial di Dinas Tenaga Kerja Kota Bengkulu","publication_year":2023,"publication_date":"2023-09-21","ids":{"openalex":"https://openalex.org/W4391410117","doi":"https://doi.org/10.31539/joppas.v5i1.6327"},"language":"en","primary_location":{"id":"doi:10.31539/joppas.v5i1.6327","doi":"https://doi.org/10.31539/joppas.v5i1.6327","is_oa":true,"landing_page_url":"https://doi.org/10.31539/joppas.v5i1.6327","pdf_url":"https://journal.ipm2kpe.or.id/index.php/JOPPAS/article/download/6327/4381/71956","source":{"id":"https://openalex.org/S4210192490","display_name":"JOPPAS Journal of Public Policy and Administration Silampari","issn_l":"2715-3185","issn":["2715-3185","2715-3169"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JOPPAS: Journal of Public Policy and Administration Silampari","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W4391410117"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.ipm2kpe.or.id/index.php/JOPPAS/article/download/6327/4381/71956","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093834504","display_name":"Melly Dwi Karisma","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087922","display_name":"Universitas Muhammadiyah Bengkulu","ror":"https://ror.org/0034wme67","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087922"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Melly Dwi Karisma","raw_affiliation_strings":["Universitas Muhammadiyah Bengkulu"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Bengkulu","institution_ids":["https://openalex.org/I4210087922"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066458678","display_name":"Rosidin Rosidin","orcid":"https://orcid.org/0000-0001-6110-4311","observed_orcids":["https://orcid.org/0000-0001-6110-4311"]},"institutions":[{"id":"https://openalex.org/I4210087922","display_name":"Universitas Muhammadiyah Bengkulu","ror":"https://ror.org/0034wme67","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087922"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rosidin Rosidin","raw_affiliation_strings":["Universitas Muhammadiyah Bengkulu"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Bengkulu","institution_ids":["https://openalex.org/I4210087922"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076144458","display_name":"Titi Darmi","orcid":"https://orcid.org/0000-0002-6257-139X","observed_orcids":["https://orcid.org/0000-0002-6257-139X"]},"institutions":[{"id":"https://openalex.org/I4210087922","display_name":"Universitas Muhammadiyah Bengkulu","ror":"https://ror.org/0034wme67","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087922"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Titi Darmi","raw_affiliation_strings":["Universitas Muhammadiyah Bengkulu"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Bengkulu","institution_ids":["https://openalex.org/I4210087922"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210087922"],"apc_list":null,"apc_paid":null,"fwci":1.0439,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.78242506,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"5","issue":"1","first_page":"13","last_page":"19"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.002899999963119626,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/labor-mediation","display_name":"labor mediation","score":0.6959999799728394},{"id":"https://openalex.org/keywords/servqual-dimensions","display_name":"SERVQUAL dimensions","score":0.902999997138977},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.6330000162124634},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.9829999804496765},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9440000057220459},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9980000257492065},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.9919999837875366},{"id":"https://openalex.org/keywords/citizen-satisfaction","display_name":"citizen satisfaction","score":0.4620000123977661}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38496679067611694}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.31539/joppas.v5i1.6327","doi":"https://doi.org/10.31539/joppas.v5i1.6327","is_oa":true,"landing_page_url":"https://doi.org/10.31539/joppas.v5i1.6327","pdf_url":"https://journal.ipm2kpe.or.id/index.php/JOPPAS/article/download/6327/4381/71956","source":{"id":"https://openalex.org/S4210192490","display_name":"JOPPAS Journal of Public Policy and Administration Silampari","issn_l":"2715-3185","issn":["2715-3185","2715-3169"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JOPPAS: Journal of Public Policy and Administration Silampari","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.31539/joppas.v5i1.6327","doi":"https://doi.org/10.31539/joppas.v5i1.6327","is_oa":true,"landing_page_url":"https://doi.org/10.31539/joppas.v5i1.6327","pdf_url":"https://journal.ipm2kpe.or.id/index.php/JOPPAS/article/download/6327/4381/71956","source":{"id":"https://openalex.org/S4210192490","display_name":"JOPPAS Journal of Public Policy and Administration Silampari","issn_l":"2715-3185","issn":["2715-3185","2715-3169"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JOPPAS: Journal of Public Policy and Administration Silampari","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","score":0.8046000003814697,"id":"https://metadata.un.org/sdg/16"},{"display_name":"Decent work and economic growth","score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4391410117.pdf","grobid_xml":"https://content.openalex.org/works/W4391410117.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W2171584156","https://openalex.org/W2889106884","https://openalex.org/W3136989217","https://openalex.org/W4249626270","https://openalex.org/W6687526081"],"related_works":["https://openalex.org/W4404195964","https://openalex.org/W3003783783","https://openalex.org/W4382397141","https://openalex.org/W4391108078","https://openalex.org/W4414607710","https://openalex.org/W4409476653","https://openalex.org/W2998601554","https://openalex.org/W4200521312","https://openalex.org/W4385517319","https://openalex.org/W4405994991"],"abstract_inverted_index":{"ABSTRACT:This":[0],"study":[1,28,50,101],"aims":[2],"to":[3,173,215],"determine":[4],"the":[5,11,18,55,64,70,85,88,100,104,117,125,139,143,151,162,165,193,198,246,265,279,294],"quality":[6,109],"of":[7,54,87,94,99,106,127,158,164,213,235,248,264,309],"public":[8,107,219],"services":[9,68,115,140],"in":[10,48,110,156,161,302],"Industrial":[12,56,111,144],"Relations":[13,57,112,145],"Dispute":[14,58,113,146],"Settlement":[15,59,114,147],"service":[16,108,166,207,255,266],"at":[17,69,116,142,150,197],"Bengkulu":[19,71,118,152,199,228],"City":[20,72,119,153,200,229],"Manpower":[21,73,120,154,201,230,310],"Office.":[22,74],"This":[23],"research":[24,46],"is":[25,80,90,122,136,271,283,288],"a":[26,30,211,238,289],"descriptive":[27],"using":[29],"qualitative":[31],"approach.":[32],"Data":[33],"collection":[34],"techniques":[35],"were":[36,51],"carried":[37],"out":[38],"by":[39,92,189,209],"observation,":[40],"interviews,":[41],"and":[42,96,221,257,268,276],"documentation":[43],"techniques.":[44],"The":[45,75,134,227,261],"informants":[47],"this":[49,241],"4":[52],"employees":[53,169],"Section,":[60],"2":[61],"people":[62,175,180,216,301],"from":[63,124,245],"community":[65,135],"who":[66,170,176,181,186,217],"provided":[67,141,205],"data":[76,89,224],"analysis":[77],"technique":[78],"used":[79],"an":[81,233],"interactive":[82],"model.":[83],"Checking":[84],"validity":[86],"done":[91],"triangulation":[93],"sources":[95],"methods.The":[97],"results":[98],"show":[102],"that":[103],"implementation":[105],"Office":[121,155,203,231],"seen":[123,244],"aspects":[126],"Reliability,":[128],"Responsiveness,":[129],"Assurance,":[130],"Empathy,":[131],"Tangibles.":[132],"(1)":[133],"satisfied":[137],"with":[138,184,192,237,273],"Service":[148,202],"Section":[149],"terms":[157],"reliability,":[159],"reliability":[160],"accuracy":[163],"process":[167],"(2)":[168],"are":[171,299],"ready":[172],"help":[174],"need":[177],"special":[178],"services,":[179,220],"minimal":[182],"information,":[183],"officers":[185],"convey":[187],"information":[188],"communicating":[190],"well":[191],"community.":[194],"(3)":[195],"Security":[196],"has":[204],"good":[206],"quality,":[208],"providing":[210],"sense":[212],"security":[214],"perform":[218],"ensuring":[222],"secure":[223],"storage.":[225],"(4)":[226],"provides":[232],"aspect":[234,263],"empathy":[236],"pleasant":[239],"impression,":[240],"can":[242],"be":[243],"attitude":[247],"explaining":[249],"as":[250,252],"clearly":[251],"possible":[253],"regarding":[254],"procedures":[256],"applicable":[258],"SOPs.":[259],"(5)":[260],"tangibles":[262],"room":[267,270,281,295],"waiting":[269,274],"sufficient,":[272],"chairs":[275],"tables,":[277],"but":[278],"mediation":[280],"which":[282],"not":[284],"spacious":[285],"plus":[286],"there":[287,298],"table":[290],"inside":[291],"sometimes":[292],"makes":[293],"cramped":[296],"when":[297],"many":[300],"it.":[303],"Keywords:":[304],"Quality,":[305],"Public":[306],"Service,":[307],"Department":[308]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2024-02-01T00:00:00"}