{"id":"https://openalex.org/W4391382282","doi":"https://doi.org/10.1109/icitisee58992.2023.10404720","title":"The Influences of Service Quality, E-Trust, and Perceived Risk Factors on Utilitarianism and Hedonism in PayLater Use","display_name":"The Influences of Service Quality, E-Trust, and Perceived Risk Factors on Utilitarianism and Hedonism in PayLater Use","publication_year":2023,"publication_date":"2023-11-29","ids":{"openalex":"https://openalex.org/W4391382282","doi":"https://doi.org/10.1109/icitisee58992.2023.10404720"},"language":"en","primary_location":{"id":"doi:10.1109/icitisee58992.2023.10404720","doi":"https://doi.org/10.1109/icitisee58992.2023.10404720","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icitisee58992.2023.10404720","pdf_url":null,"source":{"id":"https://openalex.org/S7407089156","display_name":"International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 7th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090435200","display_name":"Surjandy Surjandy","orcid":"https://orcid.org/0000-0002-6375-5668","observed_orcids":["https://orcid.org/0000-0002-6375-5668"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Surjandy","raw_affiliation_strings":["School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093827967","display_name":"Meilieani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Meilieani","raw_affiliation_strings":["School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108127381","display_name":"Karen Karen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Karen","raw_affiliation_strings":["School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5093827968","display_name":"Barbie Angela Carolita","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Barbie Angela Carolita","raw_affiliation_strings":["School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":3.5138,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.9322656,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"36","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.899399995803833,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.899399995803833,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.08209999650716782,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.007400000002235174,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/paylater","display_name":"paylater","score":0.906000018119812},{"id":"https://openalex.org/keywords/buy-now-pay-later","display_name":"buy now pay later","score":0.8569999933242798},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9399999976158142},{"id":"https://openalex.org/keywords/online-trust","display_name":"online trust","score":0.9399999976158142},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":1.0},{"id":"https://openalex.org/keywords/utilitarianism","display_name":"utilitarianism","score":0.9580000042915344},{"id":"https://openalex.org/keywords/hedonism","display_name":"hedonism","score":0.9980000257492065},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8360000252723694},{"id":"https://openalex.org/keywords/impulse-buying","display_name":"impulse buying","score":0.8190000057220459},{"id":"https://openalex.org/keywords/online-shopping-behavior","display_name":"online shopping behavior","score":0.7440000176429749},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.7519999742507935},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.35600000619888306}],"concepts":[{"id":"https://openalex.org/C2778047466","wikidata":"https://www.wikidata.org/wiki/Q7064","display_name":"Hedonism","level":2,"score":0.9192639589309692},{"id":"https://openalex.org/C525925914","wikidata":"https://www.wikidata.org/wiki/Q160590","display_name":"Utilitarianism","level":2,"score":0.8592792749404907},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5590986609458923},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4532108008861542},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.4379293918609619},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4176543951034546},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.38350510597229004},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.37898778915405273},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3326082229614258},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.297174870967865},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25690189003944397},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.10939344763755798},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.09479060769081116},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.05776214599609375},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icitisee58992.2023.10404720","doi":"https://doi.org/10.1109/icitisee58992.2023.10404720","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icitisee58992.2023.10404720","pdf_url":null,"source":{"id":"https://openalex.org/S7407089156","display_name":"International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE 7th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W2090552208","https://openalex.org/W2116305749","https://openalex.org/W2570796443","https://openalex.org/W3025617680","https://openalex.org/W3037430337","https://openalex.org/W3148885955","https://openalex.org/W3183167324","https://openalex.org/W4221067715","https://openalex.org/W4280613449","https://openalex.org/W4311785326","https://openalex.org/W4313566414","https://openalex.org/W4320019862"],"related_works":["https://openalex.org/W4386764163","https://openalex.org/W4413241129","https://openalex.org/W4295269045","https://openalex.org/W4313520607","https://openalex.org/W3088393746","https://openalex.org/W4411504719","https://openalex.org/W4392013923","https://openalex.org/W4387126206","https://openalex.org/W7216322767","https://openalex.org/W4408349262"],"abstract_inverted_index":{"PayLater":[0,30,58,73,89,140,175,193,211,259,314],"is":[1,96,108,125],"a":[2,86,118,266,276],"payment":[3,64],"mechanism":[4],"that":[5,130,151,166,206,225,249,297],"allows":[6],"users":[7,16,172,228],"to":[8,19,25,43,54,66,85,110,127,138,173,229,257],"use":[9,55,139,174,230,258],"it":[10,27,163,247,274],"as":[11,36,60,214],"an":[12,78,82,97,133,253],"alternative":[13],"for":[14,302,313,326,330],"the":[15,33,48,104,113,136,203,238,261,304,308,327],"who":[17],"need":[18],"acquire":[20],"their":[21,61,68],"needs":[22,70],"but":[23],"want":[24],"pay":[26],"later":[28],"because":[29],"services":[31],"provided":[32],"same":[34],"concept":[35],"credit":[37],"card,":[38],"which":[39,107,176],"may":[40,131],"be":[41,75,300],"related":[42],"impulsive":[44,178,190,208],"buying":[45,101,143,191,209],"behavior.":[46],"Since":[47],"era":[49],"of":[50,120,168,310],"e-commerce,":[51],"people":[52],"tend":[53],"Buy":[56,87],"Now":[57,88],"(BNPL)":[59,90],"most":[62,167],"used":[63,284],"method":[65],"fulfill":[67],"daily":[69],"especially":[71,329],"when":[72],"can":[74,298],"accessed":[76],"through":[77,81,158],"application":[79],"or":[80],"e-commerce.":[83],"According":[84],"survey":[91],"conducted":[92,153],"in":[93,99,112,141,144,154,156,192,196,210,285],"2021,":[94],"there":[95,291],"increase":[98],"online":[100,142],"behavior":[102],"during":[103],"Covid-19":[105],"pandemic,":[106],"expected":[109],"expand":[111],"next":[114],"five":[115],"years.":[116],"As":[117],"result":[119],"this":[121,123,145,197,286,321],"phenomena,":[122],"study":[124,198,233,242,287],"going":[126],"analyze":[128],"factors":[129,170,188,205,251,283,296],"have":[132],"impact":[134,227,254,269,279],"on":[135,148,221,255,270,280],"intention":[137,256],"study.":[146],"Based":[147],"previous":[149,182],"research":[150,183,322],"was":[152,164],"Batam":[155],"2022,":[157],"questionnaires":[159],"and":[160,219,223,246,290,307,316],"data":[161],"collection,":[162],"stated":[165],"these":[169],"influence":[171,189,207],"cause":[177],"buying.":[179],"But":[180],"unfortunately,":[181],"only":[184],"explained":[185],"how":[186],"perceived":[187,262],"uses.":[194],"While":[195],"will":[199,226],"explain":[200],"more":[201],"about":[202],"other":[204,295],"uses":[212],"such":[213],"Service":[215],"Quality,":[216],"Perceived":[217],"Risk":[218],"ETrust":[220],"Utilitarianism":[222],"Hedonism":[224],"PayLater.":[231,332],"This":[232,241],"carries":[234],"out":[235],"quantitatively":[236],"using":[237],"SEM-PLS":[239],"technique.":[240],"included":[243],"243":[244],"participants":[245],"discovered":[248],"three":[250],"had":[252],"although":[260],"risk":[263],"factor":[264],"has":[265,275],"greater":[267,277],"beneficial":[268],"women":[271],"than":[272],"men,":[273],"negative":[278],"men.":[281],"The":[282,318],"represent":[288],"51%":[289],"are":[292,323],"still":[293,299],"49%":[294],"developed,":[301],"example,":[303],"shopping":[305],"habits":[306],"purchase":[309],"luxury":[311],"goods":[312],"users,":[315],"others.":[317],"findings":[319],"from":[320],"very":[324],"usful":[325],"industry,":[328],"developing":[331]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-26T11:51:55.731654","created_date":"2024-02-01T00:00:00"}
