{"id":"https://openalex.org/W4391317138","doi":"https://doi.org/10.3390/su16031125","title":"Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport\u2014A Systematic Review","display_name":"Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport\u2014A Systematic Review","publication_year":2024,"publication_date":"2024-01-29","ids":{"openalex":"https://openalex.org/W4391317138","doi":"https://doi.org/10.3390/su16031125"},"language":"en","primary_location":{"id":"doi:10.3390/su16031125","doi":"https://doi.org/10.3390/su16031125","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su16031125","pdf_url":"https://www.mdpi.com/2071-1050/16/3/1125/pdf?version=1706518182","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"volume":null,"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2071-1050/16/3/1125/pdf?version=1706518182","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071835430","display_name":"Jelena \u017dani\u0107 Mikuli\u010di\u0107","orcid":"https://orcid.org/0000-0001-7642-9610","observed_orcids":["https://orcid.org/0000-0001-7642-9610"]},"institutions":[{"id":"https://openalex.org/I92251255","display_name":"University of Split","ror":"https://ror.org/00m31ft63","country_code":"HR","type":"education","lineage":["https://openalex.org/I92251255"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Jelena \u017dani\u0107 Mikuli\u010di\u0107","raw_affiliation_strings":["Faculty of Maritime Studies, University of Split, 21 000 Split, Croatia"],"raw_orcid":"https://orcid.org/0000-0001-7642-9610","affiliations":[{"raw_affiliation_string":"Faculty of Maritime Studies, University of Split, 21 000 Split, Croatia","institution_ids":["https://openalex.org/I92251255"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055698534","display_name":"Ines Kolanovi\u0107","orcid":"https://orcid.org/0000-0001-9545-8601","observed_orcids":["https://orcid.org/0000-0001-9545-8601"]},"institutions":[{"id":"https://openalex.org/I154347574","display_name":"University of Rijeka","ror":"https://ror.org/05r8dqr10","country_code":"HR","type":"education","lineage":["https://openalex.org/I154347574"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Ines Kolanovi\u0107","raw_affiliation_strings":["Faculty of Maritime Studies, University of Rijeka, 51 000 Rijeka, Croatia"],"raw_orcid":"https://orcid.org/0000-0001-9545-8601","affiliations":[{"raw_affiliation_string":"Faculty of Maritime Studies, University of Rijeka, 51 000 Rijeka, Croatia","institution_ids":["https://openalex.org/I154347574"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044980609","display_name":"Alen Jugovi\u0107","orcid":"https://orcid.org/0000-0001-5031-4655","observed_orcids":["https://orcid.org/0000-0001-5031-4655"]},"institutions":[{"id":"https://openalex.org/I154347574","display_name":"University of Rijeka","ror":"https://ror.org/05r8dqr10","country_code":"HR","type":"education","lineage":["https://openalex.org/I154347574"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Alen Jugovi\u0107","raw_affiliation_strings":["Faculty of Maritime Studies, University of Rijeka, 51 000 Rijeka, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Maritime Studies, University of Rijeka, 51 000 Rijeka, Croatia","institution_ids":["https://openalex.org/I154347574"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065884420","display_name":"Dalibor Brnos","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dalibor Brnos","raw_affiliation_strings":["Port Authority Pula, Kandlerova 42, 52 000 Pula, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Port Authority Pula, Kandlerova 42, 52 000 Pula, Croatia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5071835430"],"corresponding_institution_ids":["https://openalex.org/I92251255"],"apc_list":{"value":2400,"currency":"CHF","value_usd":2728},"apc_paid":{"value":2400,"currency":"CHF","value_usd":2728},"fwci":2.1433,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.85061511,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"16","issue":"3","first_page":"1125","last_page":"1125"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5360999703407288,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5360999703407288,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.18690000474452972,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13562","display_name":"Cruise Tourism Development and Management","score":0.1526000052690506,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8389999866485596},{"id":"https://openalex.org/keywords/passenger-transport","display_name":"passenger transport","score":0.9990000128746033},{"id":"https://openalex.org/keywords/cruise-shipping","display_name":"cruise shipping","score":0.3799999952316284},{"id":"https://openalex.org/keywords/tourism","display_name":"tourism","score":0.609000027179718}],"concepts":[{"id":"https://openalex.org/C3018364605","wikidata":"https://www.wikidata.org/wiki/Q7590","display_name":"Passenger transport","level":2,"score":0.8267534971237183},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.6735448837280273},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6289597749710083},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.6092708110809326},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49457308650016785},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48642730712890625},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44088461995124817},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30511754751205444},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18271329998970032},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.06057277321815491},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/su16031125","doi":"https://doi.org/10.3390/su16031125","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su16031125","pdf_url":"https://www.mdpi.com/2071-1050/16/3/1125/pdf?version=1706518182","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:gam:jsusta:v:16:y:2024:i:3:p:1125-:d:1328596","doi":null,"is_oa":false,"landing_page_url":"https://www.mdpi.com/2071-1050/16/3/1125/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/su16031125","doi":"https://doi.org/10.3390/su16031125","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su16031125","pdf_url":"https://www.mdpi.com/2071-1050/16/3/1125/pdf?version=1706518182","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4391317138.pdf","grobid_xml":"https://content.openalex.org/works/W4391317138.grobid-xml"},"referenced_works_count":56,"referenced_works":["https://openalex.org/W1120839965","https://openalex.org/W1484976352","https://openalex.org/W1499527978","https://openalex.org/W1587007853","https://openalex.org/W1965214819","https://openalex.org/W1971532653","https://openalex.org/W1971859147","https://openalex.org/W2026368098","https://openalex.org/W2032496696","https://openalex.org/W2046685174","https://openalex.org/W2080833703","https://openalex.org/W2093956968","https://openalex.org/W2127934130","https://openalex.org/W2152159961","https://openalex.org/W2188857939","https://openalex.org/W2232783755","https://openalex.org/W2336741414","https://openalex.org/W2343822012","https://openalex.org/W2346722912","https://openalex.org/W2526889474","https://openalex.org/W2605768472","https://openalex.org/W2763076135","https://openalex.org/W2803473295","https://openalex.org/W2884093457","https://openalex.org/W2885174117","https://openalex.org/W2887716645","https://openalex.org/W2890122902","https://openalex.org/W2901416265","https://openalex.org/W2906183452","https://openalex.org/W2943875170","https://openalex.org/W2978348244","https://openalex.org/W2997510538","https://openalex.org/W3014553843","https://openalex.org/W3065716211","https://openalex.org/W3125861912","https://openalex.org/W3169508195","https://openalex.org/W3193316724","https://openalex.org/W4205420052","https://openalex.org/W4210503362","https://openalex.org/W4213256330","https://openalex.org/W4230723471","https://openalex.org/W4237341020","https://openalex.org/W4239364787","https://openalex.org/W4281662895","https://openalex.org/W4293202920","https://openalex.org/W4297120089","https://openalex.org/W4303648193","https://openalex.org/W4307887589","https://openalex.org/W4307947085","https://openalex.org/W4313532422","https://openalex.org/W4318566971","https://openalex.org/W4323906730","https://openalex.org/W4383893913","https://openalex.org/W4385071479","https://openalex.org/W4388469857","https://openalex.org/W7071760460"],"related_works":["https://openalex.org/W4221121032","https://openalex.org/W2360769634","https://openalex.org/W4393226211","https://openalex.org/W7162152343","https://openalex.org/W7160261801","https://openalex.org/W2924406138","https://openalex.org/W6996111911","https://openalex.org/W3012033807","https://openalex.org/W2283117042","https://openalex.org/W2597021738"],"abstract_inverted_index":{"Every":[0],"mode":[1,158],"of":[2,13,49,76,84,98,118,134,159,163,170,192],"passenger":[3,29,53,93,110,206],"transport":[4,30,54,94],"plays":[5],"an":[6,82],"important,":[7],"strategic":[8],"role":[9],"in":[10,37,52,92,95,127,143,151,205],"the":[11,67,85,96,128,132,148,168,190],"lives":[12],"a":[14,104,116,156],"country\u2019s":[15],"people,":[16],"its":[17,19,23,34],"economy,":[18],"global":[20],"business,":[21],"and":[22,64,72,120,173,176],"tourism.":[24],"In":[25],"today\u2019s":[26],"competitive":[27],"world,":[28],"relies":[31],"heavily":[32],"on":[33,107,185,202],"performance,":[35],"which":[36],"turn":[38],"is":[39,55,79,123],"determined":[40],"by":[41],"service":[42,50,90,153,187,203],"quality":[43,51,60,91,154,188,204],"provided":[44],"to":[45,57,65,70,80,88,167],"customers.":[46],"The":[47,74,112,161],"evaluation":[48],"crucial":[56],"ensure":[58],"acceptable":[59],"standards":[61],"for":[62,155],"users":[63],"improve":[66],"services":[68],"offered":[69],"passengers":[71],"travelers.":[73],"aim":[75],"this":[77,139],"paper":[78],"provide":[81],"overview":[83],"methods":[86,122],"used":[87,126],"evaluate":[89],"Web":[97],"Science":[99,175],"(WoS)":[100],"Core":[101],"Collection,":[102],"with":[103,138],"particular":[105,157],"focus":[106,184],"liner":[108],"maritime":[109],"transport.":[111,160,207],"results":[113],"show":[114],"that":[115],"combination":[117],"qualitative":[119],"quantitative":[121],"most":[124],"frequently":[125],"selected":[129],"articles.":[130],"However,":[131],"number":[133],"scientific":[135],"articles":[136,164],"dealing":[137],"topic":[140],"has":[141],"increased":[142],"recent":[144],"years.":[145],"This":[146],"shows":[147],"growing":[149],"interest":[150],"analyzing":[152],"majority":[162],"are":[165],"assigned":[166],"areas":[169],"Transportation,":[171],"Business":[172],"Economics,":[174],"Technology,":[177],"Environmental":[178],"Sciences,":[179],"etc.":[180],"Future":[181],"research":[182],"should":[183],"evaluating":[186],"through":[189],"impact":[191],"new":[193],"technologies":[194],"such":[195],"as":[196],"artificial":[197],"intelligence,":[198],"including":[199],"relevant":[200],"factors,":[201]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2024-01-30T00:00:00"}