{"id":"https://openalex.org/W4391229626","doi":"https://doi.org/10.9734/ajeba/2024/v24i21232","title":"Factors Influence on Customers\u2019 Satisfaction in Government Owned Life Insurance Firm: A Case of Rastriya Beema Sansthan, Nepal","display_name":"Factors Influence on Customers\u2019 Satisfaction in Government Owned Life Insurance Firm: A Case of Rastriya Beema Sansthan, Nepal","publication_year":2024,"publication_date":"2024-01-25","ids":{"openalex":"https://openalex.org/W4391229626","doi":"https://doi.org/10.9734/ajeba/2024/v24i21232"},"language":"en","primary_location":{"id":"doi:10.9734/ajeba/2024/v24i21232","doi":"https://doi.org/10.9734/ajeba/2024/v24i21232","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9734/ajeba/2024/v24i21232","pdf_url":"https://journalajeba.com/index.php/AJEBA/article/download/1232/2457","source":{"id":"https://openalex.org/S4210223683","display_name":"Asian Journal of Economics Business and Accounting","issn_l":"2456-639X","issn":["2456-639X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economics, Business and Accounting","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journalajeba.com/index.php/AJEBA/article/download/1232/2457","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062829755","display_name":"Dhruba Lal Pandey","orcid":"https://orcid.org/0000-0002-1323-7758","observed_orcids":["https://orcid.org/0000-0002-1323-7758"]},"institutions":[{"id":"https://openalex.org/I155028946","display_name":"Tribhuvan University","ror":"https://ror.org/02rg1r889","country_code":"NP","type":"education","lineage":["https://openalex.org/I155028946"]}],"countries":["NP"],"is_corresponding":false,"raw_author_name":"Dhruba Lal Pandey","raw_affiliation_strings":["Department of Central Management, Tribhuvan University, Kirtipur, Nepal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Central Management, Tribhuvan University, Kirtipur, Nepal","institution_ids":["https://openalex.org/I155028946"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078876479","display_name":"Nischal Risal","orcid":"https://orcid.org/0000-0002-8193-4096","observed_orcids":["https://orcid.org/0000-0002-8193-4096"]},"institutions":[{"id":"https://openalex.org/I155028946","display_name":"Tribhuvan University","ror":"https://ror.org/02rg1r889","country_code":"NP","type":"education","lineage":["https://openalex.org/I155028946"]}],"countries":["NP"],"is_corresponding":false,"raw_author_name":"Nischal Risal","raw_affiliation_strings":["Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal","institution_ids":["https://openalex.org/I155028946"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029178825","display_name":"Bhupindra Jung Basnet","orcid":"https://orcid.org/0009-0004-5806-539X","observed_orcids":["https://orcid.org/0009-0004-5806-539X"]},"institutions":[{"id":"https://openalex.org/I155028946","display_name":"Tribhuvan University","ror":"https://ror.org/02rg1r889","country_code":"NP","type":"education","lineage":["https://openalex.org/I155028946"]}],"countries":["NP"],"is_corresponding":false,"raw_author_name":"Bhupindra Jung Basnet","raw_affiliation_strings":["Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal","institution_ids":["https://openalex.org/I155028946"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5093789109","display_name":"Rasmi Sigdel","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I155028946","display_name":"Tribhuvan University","ror":"https://ror.org/02rg1r889","country_code":"NP","type":"education","lineage":["https://openalex.org/I155028946"]}],"countries":["NP"],"is_corresponding":false,"raw_author_name":"Rasmi Sigdel","raw_affiliation_strings":["Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nepal Commerce Campus, Tribhuvan University, Kathmandu, Nepal","institution_ids":["https://openalex.org/I155028946"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I155028946"],"apc_list":null,"apc_paid":null,"fwci":0.2887,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.57408917,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":92,"max":95},"biblio":{"volume":"24","issue":"2","first_page":"166","last_page":"172"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12394","display_name":"Insurance and Financial Risk Management","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/life-insurance","display_name":"life insurance","score":0.9879999756813049},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7699999809265137},{"id":"https://openalex.org/keywords/claims-settlement","display_name":"claim settlement","score":0.7820000052452087},{"id":"https://openalex.org/keywords/service-recovery","display_name":"service recovery","score":0.6489999890327454},{"id":"https://openalex.org/keywords/communication","display_name":"communication","score":0.4740000069141388},{"id":"https://openalex.org/keywords/premium","display_name":"premium","score":0.7870000004768372},{"id":"https://openalex.org/keywords/insurance-agents","display_name":"insurance agents","score":0.6389999985694885},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.5440000295639038},{"id":"https://openalex.org/keywords/determinants-of-satisfaction","display_name":"determinants of satisfaction","score":0.6919999718666077}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8046070337295532},{"id":"https://openalex.org/C3020299011","wikidata":"https://www.wikidata.org/wiki/Q626608","display_name":"Life insurance","level":2,"score":0.5931831002235413},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5715053081512451},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.45245346426963806},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44184964895248413},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.2340030074119568},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.9734/ajeba/2024/v24i21232","doi":"https://doi.org/10.9734/ajeba/2024/v24i21232","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9734/ajeba/2024/v24i21232","pdf_url":"https://journalajeba.com/index.php/AJEBA/article/download/1232/2457","source":{"id":"https://openalex.org/S4210223683","display_name":"Asian Journal of Economics Business and Accounting","issn_l":"2456-639X","issn":["2456-639X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economics, Business and Accounting","raw_type":"journal-article"},{"id":"pmh:oai:journalajeba.com:article/1232","doi":null,"is_oa":true,"landing_page_url":"https://journalajeba.com/index.php/AJEBA/article/view/1232","pdf_url":null,"source":{"id":"https://openalex.org/S4210223683","display_name":"Asian Journal of Economics Business and Accounting","issn_l":"2456-639X","issn":["2456-639X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2456-639X","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:HAL:hal-05116704v1","doi":null,"is_oa":false,"landing_page_url":"https://hal.science/hal-05116704","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Asian Journal of Economics, Business and Accounting, 2024, 24 (2), pp.166-172. ⟨10.9734/ajeba/2024/v24i21232⟩","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.9734/ajeba/2024/v24i21232","doi":"https://doi.org/10.9734/ajeba/2024/v24i21232","is_oa":true,"landing_page_url":"http://dx.doi.org/10.9734/ajeba/2024/v24i21232","pdf_url":"https://journalajeba.com/index.php/AJEBA/article/download/1232/2457","source":{"id":"https://openalex.org/S4210223683","display_name":"Asian Journal of Economics Business and Accounting","issn_l":"2456-639X","issn":["2456-639X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economics, Business and Accounting","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320318094","display_name":"Tribhuvan University","ror":"https://ror.org/02rg1r889"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4391229626.pdf","grobid_xml":"https://content.openalex.org/works/W4391229626.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W1986723336","https://openalex.org/W2028780603","https://openalex.org/W2162651385","https://openalex.org/W2262325242","https://openalex.org/W2275354962","https://openalex.org/W3215543024","https://openalex.org/W4247219141"],"related_works":["https://openalex.org/W1883947465","https://openalex.org/W2417005582","https://openalex.org/W3185972577","https://openalex.org/W7216653289","https://openalex.org/W4381337345","https://openalex.org/W4321120746","https://openalex.org/W2942684067","https://openalex.org/W4398221943","https://openalex.org/W3135632982","https://openalex.org/W7119153627"],"abstract_inverted_index":{"Customer":[0],"service":[1,166,169,180],"is":[2,12,50,133],"an":[3,113],"integral":[4],"part":[5],"of":[6,27,70,90,106,116,198,207,215],"any":[7],"life":[8,22],"insurance":[9,23,39,71,92,114],"company.":[10],"It":[11],"necessary":[13],"to":[14,32,73,135,154,203],"identify":[15],"the":[16,21,34,51,58,67,84,88,91,99,104,137,141,156,179,199,205,213,216],"key":[17],"success":[18,89],"factors":[19,59,86],"in":[20,25,46,87,102,109,171],"industry,":[24],"terms":[26],"customer":[28,48,107,159,186],"satisfaction,":[29],"so":[30],"as":[31,61],"survive":[33],"intense":[35],"competition":[36],"and":[37,63,125,148,168],"increase":[38],"penetration":[40],"(Nyaguthii,":[41],"2013).":[42,97],"The":[43,120,129,143,175,196],"important":[44,85],"factor":[45],"creating":[47],"satisfaction":[49,108,160,187],"appropriate":[52],"insurer":[53],"with":[54,66,81,161,211],"customers.":[55],"Insurers":[56],"believe":[57],"such":[60],"behavior":[62],"dealing":[64],"effectively":[65],"insured,":[68],"ability":[69],"agents":[72],"transmit":[74],"accurate":[75],"information,":[76],"establish":[77],"long":[78],"term":[79],"relationships":[80],"customers":[82],"are":[83,201],"industry":[93],"(Vazifehdust":[94],"&":[95],"Farokhian,":[96],"Thus,":[98],"study":[100,121,176],"aims":[101],"analyzing":[103],"determinants":[105],"Rastriya":[110,172,208],"Beema":[111,173,209],"Sansthan,":[112],"company":[115],"developing":[117],"country":[118],"Nepal.":[119],"has":[122,182],"adopted":[123],"descriptive":[124,144],"analytical":[126],"research":[127,200],"design.":[128],"purposive":[130],"sampling":[131],"method":[132],"used":[134],"collect":[136],"primary":[138],"response":[139],"from":[140],"respondents.":[142],"analysis,":[145],"correlation":[146],"analysis":[147,150],"regression":[149],"have":[151,192],"been":[152,193],"conducted":[153],"analyze":[155],"relationship":[157],"between":[158],"premium,":[162],"communication,":[163],"claim":[164],"settlement,":[165],"recovery":[167],"quality":[170,181],"Sansthan.":[174],"concludes":[177],"that":[178],"no":[183],"impact":[184],"on":[185],"whereas":[188],"other":[189],"variables":[190],"tested":[191],"found":[194],"significant.":[195],"results":[197],"expected":[202],"hit":[204],"policy":[206],"Sansthan":[210],"broadening":[212],"scope":[214],"study.":[217]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2024-01-26T00:00:00"}