{"id":"https://openalex.org/W4390988396","doi":"https://doi.org/10.33395/sinkron.v9i1.12993","title":"Technology Acceptance Model to Factors Customer Switching on Online Shopping Technology: Literature Review","display_name":"Technology Acceptance Model to Factors Customer Switching on Online Shopping Technology: Literature Review","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4390988396","doi":"https://doi.org/10.33395/sinkron.v9i1.12993"},"language":"en","primary_location":{"id":"doi:10.33395/sinkron.v9i1.12993","doi":"https://doi.org/10.33395/sinkron.v9i1.12993","is_oa":true,"landing_page_url":"https://doi.org/10.33395/sinkron.v9i1.12993","pdf_url":"https://jurnal.polgan.ac.id/index.php/sinkron/article/download/12993/2167","source":{"id":"https://openalex.org/S4210219095","display_name":"SinkrOn","issn_l":"2541-044X","issn":["2541-044X","2541-2019"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275459","host_organization_name":"Politeknik Ganesha Medan","host_organization_lineage":["https://openalex.org/I4405275459"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sinkron","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://jurnal.polgan.ac.id/index.php/sinkron/article/download/12993/2167","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033433051","display_name":"Eddy Triswanto Setyoadi","orcid":"https://orcid.org/0000-0003-1384-191X","observed_orcids":["https://orcid.org/0000-0003-1384-191X"]},"institutions":[{"id":"https://openalex.org/I102893293","display_name":"State University of Malang","ror":"https://ror.org/00ypgyy34","country_code":"ID","type":"education","lineage":["https://openalex.org/I102893293"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Eddy Triswanto Setyoadi","raw_affiliation_strings":["Department Of Electrical Engineering and Informatics Faculty of Engineering, Universitas Negeri Malang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department Of Electrical Engineering and Informatics Faculty of Engineering, Universitas Negeri Malang","institution_ids":["https://openalex.org/I102893293"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112487954","display_name":"Titasari Rahmawati","orcid":"https://orcid.org/0000-0002-0178-2556","observed_orcids":["https://orcid.org/0000-0002-0178-2556"]},"institutions":[{"id":"https://openalex.org/I4210111230","display_name":"Institut Informatika Indonesia","ror":"https://ror.org/01r3zxa49","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210111230"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Titasari Rahmawati","raw_affiliation_strings":["Department of Information System, Faculty Of Information Technology, Institut Informatika Indonesia Surabaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information System, Faculty Of Information Technology, Institut Informatika Indonesia Surabaya","institution_ids":["https://openalex.org/I4210111230"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":500000,"currency":"IDR","value_usd":32},"apc_paid":{"value":500000,"currency":"IDR","value_usd":32},"fwci":2.6218,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.9116774,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"9","issue":"1","first_page":"196","last_page":"209"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.828000009059906},{"id":"https://openalex.org/keywords/customer-switching","display_name":"customer switching","score":0.8539999723434448},{"id":"https://openalex.org/keywords/online-shopping-applications","display_name":"online shopping applications","score":0.9449999928474426},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.7319999933242798},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.7179999947547913},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":1.0},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.9430000185966492},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.7009999752044678},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.9539999961853027},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.7450000047683716}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7387375235557556},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6010146737098694},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5828754901885986},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5816911458969116},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49262291193008423},{"id":"https://openalex.org/C2780595226","wikidata":"https://www.wikidata.org/wiki/Q1124198","display_name":"Affection","level":2,"score":0.4842638671398163},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4691442549228668},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44422757625579834},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43022334575653076},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4179856777191162},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.41452664136886597},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4003809094429016},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36490750312805176},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2701175808906555},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.18369686603546143},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.33395/sinkron.v9i1.12993","doi":"https://doi.org/10.33395/sinkron.v9i1.12993","is_oa":true,"landing_page_url":"https://doi.org/10.33395/sinkron.v9i1.12993","pdf_url":"https://jurnal.polgan.ac.id/index.php/sinkron/article/download/12993/2167","source":{"id":"https://openalex.org/S4210219095","display_name":"SinkrOn","issn_l":"2541-044X","issn":["2541-044X","2541-2019"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275459","host_organization_name":"Politeknik Ganesha Medan","host_organization_lineage":["https://openalex.org/I4405275459"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sinkron","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.33395/sinkron.v9i1.12993","doi":"https://doi.org/10.33395/sinkron.v9i1.12993","is_oa":true,"landing_page_url":"https://doi.org/10.33395/sinkron.v9i1.12993","pdf_url":"https://jurnal.polgan.ac.id/index.php/sinkron/article/download/12993/2167","source":{"id":"https://openalex.org/S4210219095","display_name":"SinkrOn","issn_l":"2541-044X","issn":["2541-044X","2541-2019"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275459","host_organization_name":"Politeknik Ganesha Medan","host_organization_lineage":["https://openalex.org/I4405275459"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sinkron","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390988396.pdf","grobid_xml":"https://content.openalex.org/works/W4390988396.grobid-xml"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W1548690256","https://openalex.org/W1977971945","https://openalex.org/W1982296758","https://openalex.org/W2031691682","https://openalex.org/W2056765925","https://openalex.org/W2289513272","https://openalex.org/W2400968882","https://openalex.org/W2626903902","https://openalex.org/W2751991293","https://openalex.org/W2810360690","https://openalex.org/W2886374081","https://openalex.org/W2910855728","https://openalex.org/W2912779688","https://openalex.org/W2924609760","https://openalex.org/W2945115419","https://openalex.org/W2954334266","https://openalex.org/W3159561426","https://openalex.org/W4213304982","https://openalex.org/W4230123906","https://openalex.org/W4292466832","https://openalex.org/W4367599002","https://openalex.org/W4390988396"],"related_works":["https://openalex.org/W2924609760","https://openalex.org/W4233836494","https://openalex.org/W2064444630","https://openalex.org/W7026479520","https://openalex.org/W2083241337","https://openalex.org/W4301050853","https://openalex.org/W2187278162","https://openalex.org/W3153525346","https://openalex.org/W1548690256","https://openalex.org/W7098405411"],"abstract_inverted_index":{"Customer":[0],"loyalty":[1],"is":[2,6,78,90,97,179],"a":[3,38,72,79,100,182],"phenomenon":[4],"that":[5,44,81,146,176],"the":[7,20,25,56,104,119,187,201,208],"center":[8],"of":[9,11,24,103,106,110,112,165,210],"attention":[10],"an":[12,191],"organization":[13],"or":[14,41,59],"company":[15],"because":[16],"it":[17],"greatly":[18],"influences":[19],"continuity":[21],"and":[22,64,75,108,167,197,235],"development":[23],"organization.":[26],"Customers":[27],"are":[28,135,160,200],"said":[29],"to":[30,61,87,123,129,170,185,189,239],"be":[31],"loyal":[32,45,86],"if":[33,67],"they":[34],"have":[35],"affection":[36,50],"for":[37,233],"company's":[39,57,73],"products":[40,58,74],"services.":[42],"So":[43],"customers":[46,68,82,122],"will":[47,83],"express":[48],"this":[49,138,217],"by":[51],"saying":[52],"positive":[53],"things":[54],"about":[55],"services":[60],"friends,":[62],"relatives":[63],"co-workers.":[65],"However,":[66],"feel":[69],"uncomfortable":[70],"with":[71],"services,":[76],"there":[77],"possibility":[80],"switch":[84,124],"from":[85,125],"disloyal.":[88],"This":[89,95,172],"usually":[91],"called":[92],"customer":[93],"switching.":[94],"research":[96,218],"based":[98],"on":[99,214],"systematic":[101,140],"review":[102,142],"influence":[105],"usability":[107],"ease":[109,164],"use":[111,240],"online":[113,126,192,211,224,241],"shopping":[114,127,193,212,225,242],"applications":[115,128],"as":[116,118,181],"well":[117],"factors":[120,145],"causing":[121],"mobile":[130],"retail":[131],"applications.":[132,243],"Three":[133],"phases":[134],"used":[136],"in":[137,229],"study's":[139],"literature":[141],"(SLR).":[143],"The":[144,221],"were":[147,149],"discovered":[148],"categorized":[150],"using":[151],"three":[152,158],"main":[153],"themes.":[154],"Interconnected":[155],"among":[156],"these":[157],"elements":[159],"perceived":[161,163],"utility,":[162],"use,":[166],"behavioral":[168],"intention":[169,188],"use.":[171],"study":[173],"also":[174],"found":[175],"when":[177],"TAM":[178],"added":[180],"new":[183],"component":[184],"gauge":[186],"adopt":[190],"application,":[194],"\"trust,":[195],"ease,":[196],"information":[198],"quality\"":[199],"most":[202],"important":[203],"factors.":[204],"By":[205],"carefully":[206],"identifying":[207],"effects":[209],"application":[213,226],"business":[215],"management,":[216],"contributes":[219],"theory.":[220],"findings":[222],"assist":[223],"service":[227],"providers":[228],"formulating":[230],"sensible":[231],"plans":[232],"foreseeing":[234],"enhancing":[236],"clients'":[237],"intentions":[238]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2024-01-19T00:00:00"}