{"id":"https://openalex.org/W4390937174","doi":"https://doi.org/10.37899/journal-la-sociale.v5i1.1015","title":"Internal Communication Management Strategy to Increase Office Administration Effectiveness","display_name":"Internal Communication Management Strategy to Increase Office Administration Effectiveness","publication_year":2024,"publication_date":"2024-01-17","ids":{"openalex":"https://openalex.org/W4390937174","doi":"https://doi.org/10.37899/journal-la-sociale.v5i1.1015"},"language":"en","primary_location":{"id":"doi:10.37899/journal-la-sociale.v5i1.1015","doi":"https://doi.org/10.37899/journal-la-sociale.v5i1.1015","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37899/journal-la-sociale.v5i1.1015","pdf_url":"https://newinera.com/index.php/JournalLaSociale/article/download/1015/962","source":{"id":"https://openalex.org/S4210203249","display_name":"Journal La Sociale","issn_l":"2721-0960","issn":["2721-0960","2721-0847"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal La Sociale","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://newinera.com/index.php/JournalLaSociale/article/download/1015/962","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036224542","display_name":"Agus Yulistiyono","orcid":"https://orcid.org/0009-0007-1329-0210","observed_orcids":["https://orcid.org/0009-0007-1329-0210"]},"institutions":[{"id":"https://openalex.org/I4210105403","display_name":"Universitas Muhammadiyah Tangerang","ror":"https://ror.org/01gngef73","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210105403"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Agus Yulistiyono","raw_affiliation_strings":["Lecturer in Management, Faculty of Economics & Business, Muhammadiyah University, Tangerang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer in Management, Faculty of Economics & Business, Muhammadiyah University, Tangerang","institution_ids":["https://openalex.org/I4210105403"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003910751","display_name":"Izlan Sentryo","orcid":"https://orcid.org/0000-0003-0248-0880","observed_orcids":["https://orcid.org/0000-0003-0248-0880"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Izlan Sentryo","raw_affiliation_strings":["Lecturer in Primary School Teacher Education (PGSD), Halu Oleo University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer in Primary School Teacher Education (PGSD), Halu Oleo University","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113130637","display_name":"Hady Siti Hadijah","orcid":"https://orcid.org/0000-0003-1902-6043","observed_orcids":["https://orcid.org/0000-0003-1902-6043"]},"institutions":[{"id":"https://openalex.org/I130218214","display_name":"Indonesia University of Education","ror":"https://ror.org/044b0xj37","country_code":"ID","type":"education","lineage":["https://openalex.org/I130218214"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hady Siti Hadijah","raw_affiliation_strings":["Lecturers in the Office Management Education Study Program, FPEB, UPI"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturers in the Office Management Education Study Program, FPEB, UPI","institution_ids":["https://openalex.org/I130218214"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063149834","display_name":"Ita Musfirowati Hanika","orcid":"https://orcid.org/0000-0002-2787-191X","observed_orcids":["https://orcid.org/0000-0002-2787-191X"]},"institutions":[{"id":"https://openalex.org/I4387153834","display_name":"Universitas Pertamina","ror":"https://ror.org/0266sez77","country_code":"ID","type":"education","lineage":["https://openalex.org/I194343955","https://openalex.org/I4387153834"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ita Musfirowati Hanika","raw_affiliation_strings":["Lecturer in the Communication Studies Program, Pertamina University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer in the Communication Studies Program, Pertamina University","institution_ids":["https://openalex.org/I4387153834"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012376731","display_name":"Triatmi Sri Widyaningsih","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Triatmi Sri Widyaningsih","raw_affiliation_strings":["Lecturer in Environmental Engineering, Environmental Engineering, ITY"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer in Environmental Engineering, Environmental Engineering, ITY","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.4793,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.91913184,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"5","issue":"1","first_page":"13","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.7246000170707703,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.7246000170707703,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.08460000157356262,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.07530000060796738,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internal-communication","display_name":"internal communication","score":0.8700000047683716},{"id":"https://openalex.org/keywords/communication-management-strategies","display_name":"communication management strategies","score":0.7300000190734863},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.6489999890327454},{"id":"https://openalex.org/keywords/employee-participation","display_name":"employee participation","score":0.996999979019165},{"id":"https://openalex.org/keywords/inter-agency-cooperation","display_name":"inter-agency cooperation","score":0.902999997138977},{"id":"https://openalex.org/keywords/workflow-efficiency","display_name":"workflow efficiency","score":0.9089999794960022}],"concepts":[{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.7702621221542358},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.6649275422096252},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.5981464385986328},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5373844504356384},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5291486382484436},{"id":"https://openalex.org/C80315480","wikidata":"https://www.wikidata.org/wiki/Q2751907","display_name":"Office administration","level":2,"score":0.5286491513252258},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.49479979276657104},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4742421507835388},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.433268278837204},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.4126071333885193},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2917306423187256},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23553243279457092},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22369885444641113},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37899/journal-la-sociale.v5i1.1015","doi":"https://doi.org/10.37899/journal-la-sociale.v5i1.1015","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37899/journal-la-sociale.v5i1.1015","pdf_url":"https://newinera.com/index.php/JournalLaSociale/article/download/1015/962","source":{"id":"https://openalex.org/S4210203249","display_name":"Journal La Sociale","issn_l":"2721-0960","issn":["2721-0960","2721-0847"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal La Sociale","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37899/journal-la-sociale.v5i1.1015","doi":"https://doi.org/10.37899/journal-la-sociale.v5i1.1015","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37899/journal-la-sociale.v5i1.1015","pdf_url":"https://newinera.com/index.php/JournalLaSociale/article/download/1015/962","source":{"id":"https://openalex.org/S4210203249","display_name":"Journal La Sociale","issn_l":"2721-0960","issn":["2721-0960","2721-0847"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal La Sociale","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390937174.pdf","grobid_xml":"https://content.openalex.org/works/W4390937174.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W2979859900","https://openalex.org/W3003378554","https://openalex.org/W3014628835","https://openalex.org/W3018302807","https://openalex.org/W3022389283","https://openalex.org/W3041407038","https://openalex.org/W3133631714","https://openalex.org/W3134579317","https://openalex.org/W3145485668","https://openalex.org/W3164723542","https://openalex.org/W3186388373"],"related_works":["https://openalex.org/W4412955579","https://openalex.org/W7042529278","https://openalex.org/W7123402676","https://openalex.org/W7215844433","https://openalex.org/W4411687867","https://openalex.org/W4412528836","https://openalex.org/W7010670289","https://openalex.org/W988082095","https://openalex.org/W7220370080","https://openalex.org/W7125262091"],"abstract_inverted_index":{"This":[0,89,204],"research":[1,36,60,71,110,172,197],"discusses":[2],"Internal":[3,214],"Communication":[4,215],"Management":[5,216],"Strategies":[6,217],"to":[7,38,66,115,160,186,218],"Increase":[8,219],"the":[9,40,47,68,75,109,113,120,145,174,177,192,211,220],"Effectiveness":[10,221],"of":[11,42,49,104,108,122,176,195,210,213,222],"Office":[12,223],"Administration":[13,224],"at":[14,225],"PT":[15,54,226],"Hana":[16,55,227],"Kreasi":[17,56,228],"Utama":[18,57,229],"in":[19,163,230],"Jakarta":[20],"using":[21],"a":[22,207],"combined":[23],"qualitative":[24],"and":[25,31,64,87,95,100,128,139,151,156,191],"quantitative":[26],"approach.":[27],"Using":[28],"interview,":[29],"observation":[30],"documentation":[32],"study":[33],"methods,":[34],"this":[35,59],"aims":[37],"understand":[39],"impact":[41],"internal":[43,78,149,166,178],"communication":[44,79,117,150,179],"strategies":[45,80],"on":[46],"effectiveness":[48],"office":[50],"administration.":[51],"Involving":[52],"all":[53],"employees,":[58],"obtained":[61],"in-depth":[62],"data":[63],"statistics":[65],"support":[67,161],"analysis.":[69],"The":[70],"results":[72,111],"show":[73],"that":[74],"company":[76,105],"implements":[77],"such":[81,124],"as":[82,125],"integrated":[83],"systems,":[84],"regular":[85],"meetings,":[86],"technology.":[88],"strategy":[90,180,202],"positively":[91],"impacts":[92],"interdepartmental":[93],"efficiency":[94],"collaboration,":[96],"speeds":[97],"up":[98],"workflow,":[99],"increases":[101],"employee":[102,129,140],"understanding":[103,209],"goals.":[106],"Discussion":[107],"links":[112],"findings":[114,143],"organizational":[116],"theory,":[118],"highlighting":[119],"importance":[121,212],"factors":[123,132],"message":[126,136],"alignment":[127],"participation.":[130,141],"Key":[131],"supporting":[133],"success":[134],"involve":[135],"alignment,":[137],"openness,":[138],"These":[142],"strengthen":[144],"relationship":[146],"between":[147],"effective":[148],"administrative":[152],"performance.":[153],"Practical":[154],"implications":[155,194],"recommendations":[157],"are":[158],"presented":[159],"companies":[162,200],"improving":[164],"their":[165],"communications":[167],"management.":[168],"Comparison":[169],"with":[170],"previous":[171,196],"confirms":[173],"consistency":[175],"findings.":[181],"Nonetheless,":[182],"contextual":[183],"differences":[184],"need":[185],"be":[187],"taken":[188],"into":[189],"account,":[190],"practical":[193],"can":[198],"help":[199],"improve":[201],"implementation.":[203],"discussion":[205],"provides":[206],"comprehensive":[208],"Jakarta.":[231]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2024-01-18T00:00:00"}