{"id":"https://openalex.org/W4390822293","doi":"https://doi.org/10.1108/s1479-351220240000036015","title":"The Management of Electronic Customer Relationships Through Applying 5IS Model on the Mental Image of Umniah Mobile Network Operator Company's Customers in Amman City","display_name":"The Management of Electronic Customer Relationships Through Applying 5IS Model on the Mental Image of Umniah Mobile Network Operator Company's Customers in Amman City","publication_year":2024,"publication_date":"2024-01-12","ids":{"openalex":"https://openalex.org/W4390822293","doi":"https://doi.org/10.1108/s1479-351220240000036015"},"language":"en","primary_location":{"id":"doi:10.1108/s1479-351220240000036015","doi":"https://doi.org/10.1108/s1479-351220240000036015","is_oa":false,"landing_page_url":"https://doi.org/10.1108/s1479-351220240000036015","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Technology and Changing Roles in Managerial and Financial Accounting: Theoretical Knowledge and Practical Application","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4390818317","display_name":"Digital Technology and Changing Roles in Managerial and Financial Accounting: Theoretical Knowledge and Practical Application"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092152584","display_name":"Khaled Tawfiq Al-Assaf","orcid":"https://orcid.org/0000-0002-5546-0747","observed_orcids":["https://orcid.org/0000-0002-5546-0747"]},"institutions":[{"id":"https://openalex.org/I153687341","display_name":"Zarqa University","ror":"https://ror.org/01wf1es90","country_code":"JO","type":"education","lineage":["https://openalex.org/I153687341"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Khaled Tawfiq Al-Assaf","raw_affiliation_strings":["Faculty of Economics and Business Administrative Sciences, Zarqa University, Zarqa, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Business Administrative Sciences, Zarqa University, Zarqa, Jordan","institution_ids":["https://openalex.org/I153687341"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5092152584"],"corresponding_institution_ids":["https://openalex.org/I153687341"],"apc_list":null,"apc_paid":null,"fwci":0.7448,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.69926948,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"155","last_page":"166"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.009399999864399433,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0071000000461936,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-customer-relationship-management","display_name":"electronic customer relationship management","score":0.902999997138977},{"id":"https://openalex.org/keywords/mobile-network-operators","display_name":"mobile operators","score":0.9380000233650208},{"id":"https://openalex.org/keywords/integration","display_name":"integration","score":0.4429999887943268},{"id":"https://openalex.org/keywords/customer-service-perception","display_name":"customer service perception","score":0.492000013589859},{"id":"https://openalex.org/keywords/amman","display_name":"Amman","score":0.718999981880188}],"concepts":[{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.5037235617637634},{"id":"https://openalex.org/C20353970","wikidata":"https://www.wikidata.org/wiki/Q1056998","display_name":"Simple random sample","level":3,"score":0.4859715700149536},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.443163126707077},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41782069206237793},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3814101219177246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33553197979927063},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C86339819","wikidata":"https://www.wikidata.org/wiki/Q407384","display_name":"Transcription factor","level":3,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C158448853","wikidata":"https://www.wikidata.org/wiki/Q425218","display_name":"Repressor","level":4,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/s1479-351220240000036015","doi":"https://doi.org/10.1108/s1479-351220240000036015","is_oa":false,"landing_page_url":"https://doi.org/10.1108/s1479-351220240000036015","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Technology and Changing Roles in Managerial and Financial Accounting: Theoretical Knowledge and Practical Application","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2055013225","https://openalex.org/W2112035181","https://openalex.org/W2232165311","https://openalex.org/W3005907289","https://openalex.org/W3039735735","https://openalex.org/W3127643999","https://openalex.org/W3201695117"],"related_works":["https://openalex.org/W7221257131","https://openalex.org/W4410826375","https://openalex.org/W4388159173","https://openalex.org/W4407885584","https://openalex.org/W7217911492","https://openalex.org/W3039735735","https://openalex.org/W4362678174","https://openalex.org/W7118928807","https://openalex.org/W4406700734","https://openalex.org/W4386571402"],"abstract_inverted_index":{"Abstract":[0],"This":[1],"research":[2],"sought":[3],"to":[4,51,179,185],"determine":[5],"the":[6,9,20,35,38,40,43,53,62,74,90,114,121,127,133,137,152,156,160,164,170,173,182,189,196],"impact":[7,112],"of":[8,11,23,37,70,76,79,123,129,136,140,166,192],"management":[10],"electronic":[12],"customer":[13],"relationships":[14,125],"through":[15,55,61,126,198],"applying":[16,94],"5IS":[17,130],"model":[18,131],"on":[19,132],"mental":[21,134,161,190],"image":[22,135,162,191],"Umniah":[24,71,141,167,175],"Mobile":[25,142],"Network":[26,143],"Operator":[27,144],"Company\u2019s":[28],"customers":[29,69,165],"in":[30,73,146,159],"Amman":[31,147],"City.":[32],"To":[33],"fulfill":[34],"goals":[36],"study,":[39],"researcher":[41,87],"adopted":[42],"descriptive,":[44],"analytic":[45],"method.":[46],"He":[47],"developed":[48],"an":[49],"instrument":[50],"collect":[52],"data":[54,99],"a":[56],"questionnaire,":[57],"which":[58,80,199],"was":[59],"distributed":[60],"simple,":[63],"random":[64],"sampling":[65],"method":[66],"over":[67],"700":[68],"Company,":[72],"City":[75],"Amman,":[77],"out":[78],"400":[81],"analyzable":[82],"questionnaires":[83],"were":[84],"retrieved.":[85],"The":[86,101],"further":[88],"employed":[89],"convenient":[91],"statistical":[92],"methods":[93],"SPSS":[95],"22":[96],"Program":[97],"for":[98,120,181],"analysis.":[100],"study":[102,171],"concluded":[103],"many":[104],"results":[105],"such":[106],"as":[107],"there":[108],"is":[109,155],"statistically":[110],"significant":[111],"at":[113],"significance":[115],"level":[116],"(\u03b1":[117],"<":[118],"0.05)":[119],"administration":[122],"consumer":[124],"use":[128],"provided":[138],"services":[139],"Company":[145,177],"city.":[148],"In":[149],"this":[150],"concern,":[151],"integration":[153],"component":[154],"most":[157],"influential":[158],"with":[163],"Company.":[168],"Therefore,":[169],"recommended":[172],"need":[174],"Telecom":[176],"has":[178],"search":[180],"best":[183],"means":[184,197],"positively":[186],"influence":[187],"shaping":[188],"its":[193,206],"products,":[194],"especially":[195],"it":[200],"can":[201],"provide":[202],"more":[203],"information":[204],"about":[205],"services.":[207]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2024-01-13T00:00:00"}
