{"id":"https://openalex.org/W4390724366","doi":"https://doi.org/10.1109/icic60109.2023.10381946","title":"Classification of User Reviews for Software Maintenance in Indonesian Language Using IndoBERT-BiLSTM (Case Study: MyPertamina)","display_name":"Classification of User Reviews for Software Maintenance in Indonesian Language Using IndoBERT-BiLSTM (Case Study: MyPertamina)","publication_year":2023,"publication_date":"2023-12-08","ids":{"openalex":"https://openalex.org/W4390724366","doi":"https://doi.org/10.1109/icic60109.2023.10381946"},"language":"en","primary_location":{"id":"doi:10.1109/icic60109.2023.10381946","doi":"https://doi.org/10.1109/icic60109.2023.10381946","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/icic60109.2023.10381946","pdf_url":null,"source":{"id":"https://openalex.org/S4306498392","display_name":"International Conference on Informatics and Computing (ICIC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 Eighth International Conference on Informatics and Computing (ICIC)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080649797","display_name":"Andreyan Rizky Baskara","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Andreyan Rizky Baskara","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093701346","display_name":"Muhammad Ardhy Satrio Jati","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Ardhy Satrio Jati","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035472421","display_name":"Mutia Nadra Maulida","orcid":"https://orcid.org/0000-0002-2439-6244","observed_orcids":["https://orcid.org/0000-0002-2439-6244"]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mutia Maulida","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051618314","display_name":"Yuslena Sari","orcid":"https://orcid.org/0000-0002-0272-5764","observed_orcids":["https://orcid.org/0000-0002-0272-5764"]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yuslena Sari","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology,Banjarmasin,Indonesia","Information Technology, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053248546","display_name":"Nurul Fathanah Mustamin","orcid":"https://orcid.org/0009-0005-7713-9558","observed_orcids":["https://orcid.org/0009-0005-7713-9558"]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nurul Fathanah Mustamin","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109405546","display_name":"Eka Setya Wijaya","orcid":"https://orcid.org/0000-0002-6895-7154","observed_orcids":["https://orcid.org/0000-0002-6895-7154"]},"institutions":[{"id":"https://openalex.org/I42264441","display_name":"Lambung Mangkurat University","ror":"https://ror.org/01khn0w07","country_code":"ID","type":"education","lineage":["https://openalex.org/I42264441"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Eka Setya Wijaya","raw_affiliation_strings":["Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Lambung Mangkurat,Information Technology Department,Banjarmasin,Indonesia","institution_ids":["https://openalex.org/I42264441"]},{"raw_affiliation_string":"Information Technology Department, Universitas Lambung Mangkurat, Banjarmasin, Indonesia","institution_ids":["https://openalex.org/I42264441"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I42264441"],"apc_list":null,"apc_paid":null,"fwci":0.1775,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.44478523,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.04149999842047691,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.022199999541044235,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-maintenance","display_name":"software maintenance","score":0.746999979019165},{"id":"https://openalex.org/keywords/indonesian-language","display_name":"Indonesian language","score":0.8610000014305115},{"id":"https://openalex.org/keywords/indobert","display_name":"IndoBERT","score":0.9940000176429749},{"id":"https://openalex.org/keywords/bilstm","display_name":"BiLSTM","score":0.7900000214576721},{"id":"https://openalex.org/keywords/app-reviews","display_name":"app reviews","score":0.6959999799728394},{"id":"https://openalex.org/keywords/constructive-feedback","display_name":"constructive feedback","score":0.367000013589859}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7785743474960327},{"id":"https://openalex.org/C2776145597","wikidata":"https://www.wikidata.org/wiki/Q25339462","display_name":"Dropout (neural networks)","level":2,"score":0.6969208121299744},{"id":"https://openalex.org/C2778701210","wikidata":"https://www.wikidata.org/wiki/Q28130034","display_name":"Constructive","level":3,"score":0.6835339665412903},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.5569780468940735},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.5351033806800842},{"id":"https://openalex.org/C2775868214","wikidata":"https://www.wikidata.org/wiki/Q1208425","display_name":"Praise","level":2,"score":0.49115297198295593},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.48023921251296997},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.46796756982803345},{"id":"https://openalex.org/C2777462759","wikidata":"https://www.wikidata.org/wiki/Q18395344","display_name":"Word embedding","level":3,"score":0.4668446481227875},{"id":"https://openalex.org/C41608201","wikidata":"https://www.wikidata.org/wiki/Q980509","display_name":"Embedding","level":2,"score":0.44864732027053833},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.41966769099235535},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.4169144332408905},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3509332537651062},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icic60109.2023.10381946","doi":"https://doi.org/10.1109/icic60109.2023.10381946","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/icic60109.2023.10381946","pdf_url":null,"source":{"id":"https://openalex.org/S4306498392","display_name":"International Conference on Informatics and Computing (ICIC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 Eighth International Conference on Informatics and Computing (ICIC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W2085465189","https://openalex.org/W2123873494","https://openalex.org/W2126574721","https://openalex.org/W2158698691","https://openalex.org/W2626778328","https://openalex.org/W2787948225","https://openalex.org/W3082277326","https://openalex.org/W3116295307","https://openalex.org/W3129127630","https://openalex.org/W3191022809","https://openalex.org/W4206653641","https://openalex.org/W4220828487","https://openalex.org/W4230571585","https://openalex.org/W4287887159","https://openalex.org/W4399652408"],"related_works":["https://openalex.org/W3174706608","https://openalex.org/W7133299454","https://openalex.org/W7166714000","https://openalex.org/W4286377567","https://openalex.org/W2949292788","https://openalex.org/W4409494333","https://openalex.org/W2810986897","https://openalex.org/W4401233178","https://openalex.org/W4408862947","https://openalex.org/W4387121730"],"abstract_inverted_index":{"Useful":[0],"app":[1,11],"reviews":[2,26,30,34,51],"play":[3],"an":[4,117,124],"important":[5],"role":[6],"for":[7,64,85],"developers":[8],"in":[9,19,126],"maintaining":[10],"quality":[12],"and":[13,22,57,66,81,108,122],"performance.":[14],"However,":[15],"with":[16,97,116],"the":[17,23,76,82,94,113,132],"increase":[18,125],"application":[20],"usage":[21],"number":[24],"of":[25,50,55,87,102,106,120,128],"provided,":[27],"not":[28],"all":[29],"are":[31],"constructive,":[32],"some":[33],"only":[35],"contain":[36],"insults":[37],"or":[38,44],"praise":[39],"without":[40],"providing":[41],"constructive":[42],"suggestions":[43],"feedback.":[45],"Manually":[46],"sifting":[47],"through":[48],"thousands":[49],"takes":[52],"a":[53,62,98],"lot":[54],"time":[56],"effort.":[58],"Therefore,":[59],"there":[60],"is":[61],"need":[63],"efficient":[65],"effective":[67],"methods":[68],"to":[69,131],"identify":[70],"useful":[71,88],"reviews.":[72,89],"This":[73],"study":[74],"used":[75],"IndoBERT":[77,134],"word":[78],"embedding":[79],"method":[80],"BiLSTM":[83],"classifier":[84],"classification":[86,137],"Experimental":[90],"results":[91,115],"show":[92],"that":[93],"IndoBERTBi-LSTM":[95],"model":[96,135],"learning":[99],"rate":[100],"configuration":[101],"2e-5,":[103],"dropout":[104],"probability":[105],"0.2,":[107],"batch":[109],"size":[110],"16":[111],"achieves":[112],"best":[114],"accuracy":[118,127],"value":[119],"95.49%":[121],"shows":[123],"1.16%":[129],"compared":[130],"fine-tuned":[133],"as":[136],"method.":[138]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2024-01-13T00:00:00"}
