{"id":"https://openalex.org/W4390533656","doi":"https://doi.org/10.1007/978-3-031-43733-5_24","title":"Integration of 4.0 Technology for Customer Service at the Huella-Verde Tourist Center in Pastaza-Ecuador","display_name":"Integration of 4.0 Technology for Customer Service at the Huella-Verde Tourist Center in Pastaza-Ecuador","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4390533656","doi":"https://doi.org/10.1007/978-3-031-43733-5_24"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-43733-5_24","doi":"https://doi.org/10.1007/978-3-031-43733-5_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-43733-5_24","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3389","issn":["2367-3389","2367-3370"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4390547370","display_name":"Management, Tourism and Smart Technologies"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088453335","display_name":"Gustavo Eduardo Fern\u00e1ndez Villacr\u00e9s","orcid":"https://orcid.org/0000-0003-1028-1224","observed_orcids":["https://orcid.org/0000-0003-1028-1224"]},"institutions":[{"id":"https://openalex.org/I4405259752","display_name":"Instituto Superior Tecnol\u00f3gico Espa\u00f1a","ror":"https://ror.org/02npb2t32","country_code":"EC","type":"education","lineage":["https://openalex.org/I4405259752"]}],"countries":["EC"],"is_corresponding":true,"raw_author_name":"Fern\u00e1ndez Villacr\u00e9s Gustavo Eduardo","raw_affiliation_strings":["Instituto Superior Tecnol\u00f3gico Espa\u00f1a, Ambato, Ecuador"],"raw_orcid":"https://orcid.org/0000-0003-1028-1224","affiliations":[{"raw_affiliation_string":"Instituto Superior Tecnol\u00f3gico Espa\u00f1a, Ambato, Ecuador","institution_ids":["https://openalex.org/I4405259752"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102947338","display_name":"Minga G\u00f3mez Juan Carlos","orcid":"https://orcid.org/0009-0003-6005-3796","observed_orcids":["https://orcid.org/0009-0003-6005-3796"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Minga G\u00f3mez Juan Carlos","raw_affiliation_strings":["Instituto Superior Mayor Pedro Traversari, Chillogallo Sector, Ecuador"],"raw_orcid":"https://orcid.org/0009-0003-6005-3796","affiliations":[{"raw_affiliation_string":"Instituto Superior Mayor Pedro Traversari, Chillogallo Sector, Ecuador","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093643369","display_name":"Wilfrido Am\u00edlcar Trujillo Quinto","orcid":"https://orcid.org/0000-0001-8580-1322","observed_orcids":["https://orcid.org/0000-0001-8580-1322"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Trujillo Quinto Wilfrido Amilcar","raw_affiliation_strings":["Instituto Superior Mayor Pedro Traversari, Chillogallo Sector, Ecuador"],"raw_orcid":"https://orcid.org/0000-0001-8580-1322","affiliations":[{"raw_affiliation_string":"Instituto Superior Mayor Pedro Traversari, Chillogallo Sector, Ecuador","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054235643","display_name":"Gissela Alexandra Arcos Naranjo","orcid":"https://orcid.org/0000-0001-5028-2219","observed_orcids":["https://orcid.org/0000-0001-5028-2219"]},"institutions":[{"id":"https://openalex.org/I4405259752","display_name":"Instituto Superior Tecnol\u00f3gico Espa\u00f1a","ror":"https://ror.org/02npb2t32","country_code":"EC","type":"education","lineage":["https://openalex.org/I4405259752"]}],"countries":["EC"],"is_corresponding":false,"raw_author_name":"Arcos Naranjo Gissela Alexandra","raw_affiliation_strings":["Instituto Superior Tecnol\u00f3gico Espa\u00f1a, Ambato, Ecuador"],"raw_orcid":"https://orcid.org/0000-0001-5028-2219","affiliations":[{"raw_affiliation_string":"Instituto Superior Tecnol\u00f3gico Espa\u00f1a, Ambato, Ecuador","institution_ids":["https://openalex.org/I4405259752"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5088453335"],"corresponding_institution_ids":["https://openalex.org/I4405259752"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.00473499,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"261","last_page":"271"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7827000021934509,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7827000021934509,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.08250000327825546,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.061000000685453415,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/industry-4-0","display_name":"Industry 4.0","score":0.8360000252723694},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.8389999866485596},{"id":"https://openalex.org/keywords/augmented-reality","display_name":"augmented reality","score":0.9120000004768372},{"id":"https://openalex.org/keywords/qr-codes","display_name":"QR codes","score":1.0},{"id":"https://openalex.org/keywords/tourist-information","display_name":"tourism information","score":0.4350000023841858},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.6190000176429749},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.3109999895095825}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5731617212295532},{"id":"https://openalex.org/C2776229289","wikidata":"https://www.wikidata.org/wiki/Q5352191","display_name":"Technician","level":2,"score":0.5435128808021545},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5394421815872192},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.4964905381202698},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.4390900433063507},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4215511381626129},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3617808222770691},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2556818127632141},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19329753518104553},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.15238985419273376},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-43733-5_24","doi":"https://doi.org/10.1007/978-3-031-43733-5_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-43733-5_24","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3389","issn":["2367-3389","2367-3370"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.7207000255584717}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W2144086290","https://openalex.org/W2799834528","https://openalex.org/W3111415355","https://openalex.org/W3123076858","https://openalex.org/W3200516533","https://openalex.org/W3202298328","https://openalex.org/W3206873532","https://openalex.org/W4317233469"],"related_works":["https://openalex.org/W2595664002","https://openalex.org/W6992319932","https://openalex.org/W7135361041","https://openalex.org/W7131749469","https://openalex.org/W1505718318","https://openalex.org/W4395476701","https://openalex.org/W4405946904","https://openalex.org/W4415167366","https://openalex.org/W4312179816","https://openalex.org/W3013109720"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2024-01-04T00:00:00"}
