{"id":"https://openalex.org/W4390472016","doi":"https://doi.org/10.52783/jier.v3i2.437","title":"Symmetrical Internal Communication and the Performance of Hotel Employees: An Assessment of the Mediating Role Played by Identification with the Organization","display_name":"Symmetrical Internal Communication and the Performance of Hotel Employees: An Assessment of the Mediating Role Played by Identification with the Organization","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4390472016","doi":"https://doi.org/10.52783/jier.v3i2.437"},"language":"en","primary_location":{"id":"doi:10.52783/jier.v3i2.437","doi":"https://doi.org/10.52783/jier.v3i2.437","is_oa":true,"landing_page_url":"https://doi.org/10.52783/jier.v3i2.437","pdf_url":"http://jier.org/index.php/journal/article/download/437/415","source":{"id":"https://openalex.org/S4387292547","display_name":"Journal of Informatics Education and Research","issn_l":"1526-4726","issn":["1526-4726"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353079759","host_organization_name":"Science and Engineering Research Support Society","host_organization_lineage":["https://openalex.org/P4353079759"],"host_organization_lineage_names":["Science and Engineering Research Support Society"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Informatics Education and Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://jier.org/index.php/journal/article/download/437/415","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087820056","display_name":"Vijay Laxmi","orcid":"https://orcid.org/0000-0002-3662-8487","observed_orcids":["https://orcid.org/0000-0002-3662-8487"]},"institutions":[{"id":"https://openalex.org/I4405260775","display_name":"Noida Institute of Engineering and Technology","ror":"https://ror.org/048rczr65","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405260775"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Vijay Laxmi, Vikesh Kashyap, Jayashree Jethy, R. V. Palanivel, M. Ravichand, Manish Kumar Sharma","raw_affiliation_strings":["Department of Management, Noida Institute of Engineering and Technology, Greater Noida, Uttar Pradesh,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Noida Institute of Engineering and Technology, Greater Noida, Uttar Pradesh,","institution_ids":["https://openalex.org/I4405260775"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5087820056"],"corresponding_institution_ids":["https://openalex.org/I4405260775"],"apc_list":null,"apc_paid":null,"fwci":0.9913,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.79768368,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5327000021934509,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5327000021934509,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.21410000324249268,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Communication Studies and Media","score":0.09969999641180038,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bidirectional-communication","display_name":"two-way communication","score":0.8489999771118164},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.734000027179718},{"id":"https://openalex.org/keywords/organizational-identification","display_name":"organizational identification","score":0.8429999947547913},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.699999988079071},{"id":"https://openalex.org/keywords/mediating-role","display_name":"mediating role","score":0.5350000262260437},{"id":"https://openalex.org/keywords/labor-productivity","display_name":"labor productivity","score":0.6370000243186951},{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.7409999966621399},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9390000104904175},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":0.7689999938011169},{"id":"https://openalex.org/keywords/organizational-belonging","display_name":"organizational belonging","score":0.4880000054836273},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.5320000052452087},{"id":"https://openalex.org/keywords/corporate-communication","display_name":"corporate communication","score":0.7360000014305115}],"concepts":[{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.7892240285873413},{"id":"https://openalex.org/C2779728303","wikidata":"https://www.wikidata.org/wiki/Q3071551","display_name":"Pride","level":2,"score":0.6133193373680115},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.6063801050186157},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5580835938453674},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.5551224946975708},{"id":"https://openalex.org/C2777153609","wikidata":"https://www.wikidata.org/wiki/Q16976545","display_name":"Organizational identification","level":3,"score":0.5533767938613892},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.503795325756073},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4539068937301636},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4422045648097992},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4146125018596649},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.3072474002838135},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.29909080266952515},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.19150212407112122},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16979056596755981},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08264589309692383},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.52783/jier.v3i2.437","doi":"https://doi.org/10.52783/jier.v3i2.437","is_oa":true,"landing_page_url":"https://doi.org/10.52783/jier.v3i2.437","pdf_url":"http://jier.org/index.php/journal/article/download/437/415","source":{"id":"https://openalex.org/S4387292547","display_name":"Journal of Informatics Education and Research","issn_l":"1526-4726","issn":["1526-4726"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353079759","host_organization_name":"Science and Engineering Research Support Society","host_organization_lineage":["https://openalex.org/P4353079759"],"host_organization_lineage_names":["Science and Engineering Research Support Society"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Informatics Education and Research","raw_type":"journal-article"},{"id":"pmh:oai:ojs2.jier.org:article/437","doi":null,"is_oa":true,"landing_page_url":"https://jier.org/index.php/journal/article/view/437","pdf_url":"https://jier.org/index.php/journal/article/download/437/415","source":{"id":"https://openalex.org/S4387292547","display_name":"Journal of Informatics Education and Research","issn_l":"1526-4726","issn":["1526-4726"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353079759","host_organization_name":"Science and Engineering Research Support Society","host_organization_lineage":["https://openalex.org/P4353079759"],"host_organization_lineage_names":["Science and Engineering Research Support Society"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1526-4726","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.52783/jier.v3i2.437","doi":"https://doi.org/10.52783/jier.v3i2.437","is_oa":true,"landing_page_url":"https://doi.org/10.52783/jier.v3i2.437","pdf_url":"http://jier.org/index.php/journal/article/download/437/415","source":{"id":"https://openalex.org/S4387292547","display_name":"Journal of Informatics Education and Research","issn_l":"1526-4726","issn":["1526-4726"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353079759","host_organization_name":"Science and Engineering Research Support Society","host_organization_lineage":["https://openalex.org/P4353079759"],"host_organization_lineage_names":["Science and Engineering Research Support Society"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Informatics Education and Research","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8"}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","score":0.6299999952316284,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390472016.pdf","grobid_xml":"https://content.openalex.org/works/W4390472016.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1965421117","https://openalex.org/W2977992592","https://openalex.org/W2997361017","https://openalex.org/W2997461830","https://openalex.org/W2997797231","https://openalex.org/W3012070559","https://openalex.org/W3164657766","https://openalex.org/W3196796801","https://openalex.org/W3211099591","https://openalex.org/W4362705816","https://openalex.org/W4375852916"],"related_works":["https://openalex.org/W4385356908","https://openalex.org/W4392206598","https://openalex.org/W7112166746","https://openalex.org/W2098773977","https://openalex.org/W4221104692","https://openalex.org/W2020055123","https://openalex.org/W2906301402","https://openalex.org/W7112819489","https://openalex.org/W2337098182","https://openalex.org/W2941479803"],"abstract_inverted_index":{"Success":[0],"in":[1,112,150,264,315],"the":[2,16,26,40,101,113,122,159,170,213,227,274,279,285,312,322,325],"hotel":[3,29,45,97,129,171,239],"sector":[4,229],"relies":[5],"heavily":[6],"on":[7,39,110,321],"strong":[8],"internal":[9,23,53,104,128,182],"communication.":[10,235],"The":[11,33],"function":[12],"of":[13,28,64,79,86,96,121,127,134,156,187,205,233,273,281,287,295,304],"identification":[14,310],"with":[15,89,92,311],"organization":[17,66],"as":[18,292],"a":[19,77,84,93,107,118,147,175,202,271,293,302],"mediator":[20],"between":[21],"symmetrical":[22,52,103],"communication":[24,46,105,183,200,251,289,306],"and":[25,59,71,125,139,180,208,217,230,241,260,267,324],"performance":[27,320],"personnel":[30],"is":[31,35,56,153],"investigated.":[32],"goal":[34],"to":[36,67,100,158,165,178,212],"offer":[37],"insight":[38],"mechanisms":[41],"at":[42],"play":[43],"when":[44],"practices":[47],"affect":[48],"employee":[49,72,309,319],"performance.":[50],"With":[51],"communication,":[54],"information":[55],"shared":[57],"equally":[58],"freely":[60],"amongst":[61],"all":[62,168],"levels":[63,133],"an":[65,246],"promote":[68],"openness,":[69,123],"trust,":[70],"engagement.":[73],"This":[74,142],"research":[75,143,191],"employs":[76],"variety":[78],"approaches":[80],"strategy":[81],"by":[82,262],"Using":[83],"combination":[85],"statistical":[87],"polls":[88],"in-depth":[90],"interviews":[91],"representative":[94],"cross-section":[95],"staff.":[98],"According":[99],"results,":[102],"has":[106],"good":[108],"effect":[109],"productivity":[111],"workplace.":[114],"Employees":[115,161],"who":[116,195],"have":[117,174,201],"positive":[119],"view":[120],"transparency,":[124],"inclusion":[126],"communications":[130],"report":[131],"greater":[132,203],"customer":[135],"service":[136],"quality,":[137],"collaboration,":[138],"job":[140,323],"satisfaction.":[141],"also":[144],"shows":[145,192],"that":[146,193,248,300],"middle":[148],"factor":[149],"this":[151,185,282],"connection":[152,177],"members'":[154],"sense":[155],"belonging":[157],"organization.":[160],"are":[162,209,221],"more":[163,197,210],"inclined":[164],"give":[166],"their":[167,265],"for":[169,225],"if":[172],"they":[173],"deep":[176],"it,":[179],"balanced":[181,198],"fosters":[184],"feeling":[186,204],"belonging.":[188],"Our":[189],"qualitative":[190],"workers":[194],"experience":[196],"two-way":[199,250,288],"business":[206],"pride":[207],"committed":[211],"share":[214],"its":[215],"values":[216],"priorities.The":[218],"study's":[219],"results":[220],"significant":[222],"because":[223],"ramifications":[224],"both":[226],"hospitality":[228],"current":[231],"methods":[232],"corporate":[234],"To":[236],"boost":[237,318],"productivity,":[238,258],"managers":[240],"executives":[242],"should":[243],"prioritize":[244],"fostering":[245,301],"atmosphere":[247],"promotes":[249],"among":[252],"staff":[253,266],"members.":[254],"Hotels":[255],"can":[256,317],"increase":[257,308],"loyalty,":[259],"retention":[261],"investing":[263],"helping":[268],"them":[269],"feel":[270],"part":[272],"bigger":[275],"picture.":[276],"In":[277],"conclusion,":[278],"findings":[280],"study":[283],"stress":[284],"value":[286],"inside":[290],"hotels":[291],"driver":[294],"higher":[296],"productivity.":[297],"It":[298],"proves":[299],"culture":[303],"open":[305],"may":[307],"organization,":[313],"which":[314],"turn":[316],"hotel's":[326],"bottom":[327],"line.":[328]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2024-01-01T00:00:00"}