{"id":"https://openalex.org/W4390345138","doi":"https://doi.org/10.55493/5009.v11i4.4952","title":"The impact of blockchain technology on customer attitude and behavioral intentions in the banking sector","display_name":"The impact of blockchain technology on customer attitude and behavioral intentions in the banking sector","publication_year":2023,"publication_date":"2023-12-27","ids":{"openalex":"https://openalex.org/W4390345138","doi":"https://doi.org/10.55493/5009.v11i4.4952"},"language":"en","primary_location":{"id":"doi:10.55493/5009.v11i4.4952","doi":"https://doi.org/10.55493/5009.v11i4.4952","is_oa":true,"landing_page_url":"https://doi.org/10.55493/5009.v11i4.4952","pdf_url":"https://archive.aessweb.com/index.php/5009/article/download/4952/7832","source":{"id":"https://openalex.org/S4210173693","display_name":"Asian Journal of Economic Modelling","issn_l":"2312-3656","issn":["2312-3656","2313-2884"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economic Modelling","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://archive.aessweb.com/index.php/5009/article/download/4952/7832","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048605421","display_name":"Gopu Jayaraman","orcid":"https://orcid.org/0000-0003-1966-5697","observed_orcids":["https://orcid.org/0000-0003-1966-5697"]},"institutions":[{"id":"https://openalex.org/I4405258755","display_name":"University of Technology and Applied Sciences","ror":"https://ror.org/0157tcg24","country_code":"OM","type":"education","lineage":["https://openalex.org/I4405258755"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Gopu Jayaraman","raw_affiliation_strings":["Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman"],"raw_orcid":"https://orcid.org/0000-0003-1966-5697","affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman","institution_ids":["https://openalex.org/I4405258755"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010994216","display_name":"Imran Azad","orcid":"https://orcid.org/0000-0003-4317-8135","observed_orcids":["https://orcid.org/0000-0003-4317-8135"]},"institutions":[{"id":"https://openalex.org/I4405258755","display_name":"University of Technology and Applied Sciences","ror":"https://ror.org/0157tcg24","country_code":"OM","type":"education","lineage":["https://openalex.org/I4405258755"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Imran Azad","raw_affiliation_strings":["Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman"],"raw_orcid":"https://orcid.org/0000-0003-4317-8135","affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman","institution_ids":["https://openalex.org/I4405258755"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042581115","display_name":"Hanaa Mahmoud Sid Ahmed","orcid":"https://orcid.org/0000-0002-8275-9840","observed_orcids":["https://orcid.org/0000-0002-8275-9840"]},"institutions":[{"id":"https://openalex.org/I4405258755","display_name":"University of Technology and Applied Sciences","ror":"https://ror.org/0157tcg24","country_code":"OM","type":"education","lineage":["https://openalex.org/I4405258755"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Hanaa Mahmoud Sid Ahmed","raw_affiliation_strings":["Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman"],"raw_orcid":"https://orcid.org/0000-0002-8275-9840","affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman","institution_ids":["https://openalex.org/I4405258755"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108281402","display_name":"Muawya Ahmed Hussien","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210150237","display_name":"Dhofar University","ror":"https://ror.org/05d5f5m07","country_code":"OM","type":"education","lineage":["https://openalex.org/I4210150237"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Muawya Ahmed Hussien","raw_affiliation_strings":["Department of Finance and Economics, College of Commerce and Business Administration, Dhofar University, Oman"],"raw_orcid":"https://orcid.org/0000-0002-5938-1026","affiliations":[{"raw_affiliation_string":"Department of Finance and Economics, College of Commerce and Business Administration, Dhofar University, Oman","institution_ids":["https://openalex.org/I4210150237"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023825188","display_name":"Mohammad Shahfaraz Khan","orcid":"https://orcid.org/0000-0002-4827-2932","observed_orcids":["https://orcid.org/0000-0002-4827-2932"]},"institutions":[{"id":"https://openalex.org/I4405258755","display_name":"University of Technology and Applied Sciences","ror":"https://ror.org/0157tcg24","country_code":"OM","type":"education","lineage":["https://openalex.org/I4405258755"]}],"countries":["OM"],"is_corresponding":false,"raw_author_name":"Mohammed Shahfaraz Khan","raw_affiliation_strings":["Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman"],"raw_orcid":"https://orcid.org/0000-0002-4827-2932","affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Technology and Applied Sciences, Sultanate of Oman","institution_ids":["https://openalex.org/I4405258755"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6412,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.74193259,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"11","issue":"4","first_page":"165","last_page":"187"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9330999851226807,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9330999851226807,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.049400001764297485,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.008200000040233135,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/blockchain","display_name":"blockchain","score":0.9610000252723694},{"id":"https://openalex.org/keywords/consumer-attitudes","display_name":"consumer attitudes","score":0.7979999780654907},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.9739999771118164},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.6449999809265137},{"id":"https://openalex.org/keywords/transaction-frequency","display_name":"transaction frequency","score":0.9390000104904175},{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.8130000233650208},{"id":"https://openalex.org/keywords/regulatory-compliance","display_name":"regulatory compliance","score":0.9610000252723694},{"id":"https://openalex.org/keywords/transaction-security","display_name":"transaction security","score":0.8560000061988831},{"id":"https://openalex.org/keywords/oman","display_name":"Oman","score":0.4779999852180481}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6433892250061035},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5897807478904724},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5846635103225708},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5417144894599915},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5349228382110596},{"id":"https://openalex.org/C2779687700","wikidata":"https://www.wikidata.org/wiki/Q20514253","display_name":"Blockchain","level":2,"score":0.5333680510520935},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.5328643321990967},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5183050036430359},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.47861093282699585},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.46277058124542236},{"id":"https://openalex.org/C2778757428","wikidata":"https://www.wikidata.org/wiki/Q1250464","display_name":"Realm","level":2,"score":0.4461044669151306},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4282667934894562},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4267263412475586},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.4218188226222992},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.30483514070510864},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.14838477969169617},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11580350995063782},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0794515609741211},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.55493/5009.v11i4.4952","doi":"https://doi.org/10.55493/5009.v11i4.4952","is_oa":true,"landing_page_url":"https://doi.org/10.55493/5009.v11i4.4952","pdf_url":"https://archive.aessweb.com/index.php/5009/article/download/4952/7832","source":{"id":"https://openalex.org/S4210173693","display_name":"Asian Journal of Economic Modelling","issn_l":"2312-3656","issn":["2312-3656","2313-2884"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economic Modelling","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:asi:ajemod:v:11:y:2023:i:4:p:165-187:id:4952","doi":null,"is_oa":false,"landing_page_url":"https://archive.aessweb.com/index.php/5009/article/view/4952/7832","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.55493/5009.v11i4.4952","doi":"https://doi.org/10.55493/5009.v11i4.4952","is_oa":true,"landing_page_url":"https://doi.org/10.55493/5009.v11i4.4952","pdf_url":"https://archive.aessweb.com/index.php/5009/article/download/4952/7832","source":{"id":"https://openalex.org/S4210173693","display_name":"Asian Journal of Economic Modelling","issn_l":"2312-3656","issn":["2312-3656","2313-2884"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Economic Modelling","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390345138.pdf","grobid_xml":"https://content.openalex.org/works/W4390345138.grobid-xml"},"referenced_works_count":50,"referenced_works":["https://openalex.org/W2013180373","https://openalex.org/W2037594661","https://openalex.org/W2059915614","https://openalex.org/W2489294643","https://openalex.org/W2560122591","https://openalex.org/W2561379281","https://openalex.org/W2729546405","https://openalex.org/W2783817214","https://openalex.org/W2792565633","https://openalex.org/W2890784719","https://openalex.org/W2899357412","https://openalex.org/W2932023732","https://openalex.org/W2946046852","https://openalex.org/W2971009248","https://openalex.org/W2979987726","https://openalex.org/W3004517683","https://openalex.org/W3011621921","https://openalex.org/W3015122992","https://openalex.org/W3024211008","https://openalex.org/W3034468999","https://openalex.org/W3035563549","https://openalex.org/W3035976252","https://openalex.org/W3039329299","https://openalex.org/W3041649336","https://openalex.org/W3043181352","https://openalex.org/W3093843511","https://openalex.org/W3118648768","https://openalex.org/W3118758084","https://openalex.org/W3118911389","https://openalex.org/W3136758058","https://openalex.org/W3177360751","https://openalex.org/W3178764303","https://openalex.org/W3180737565","https://openalex.org/W3183512572","https://openalex.org/W3185716662","https://openalex.org/W3201094665","https://openalex.org/W4224984044","https://openalex.org/W4294132068","https://openalex.org/W4295193449","https://openalex.org/W4308285066","https://openalex.org/W4312038288","https://openalex.org/W4312062864","https://openalex.org/W4316036403","https://openalex.org/W4319599293","https://openalex.org/W4319792836","https://openalex.org/W4321225528","https://openalex.org/W4362705167","https://openalex.org/W4367849023","https://openalex.org/W4378215586","https://openalex.org/W4381280582"],"related_works":["https://openalex.org/W7130392506","https://openalex.org/W4385451840","https://openalex.org/W7168237102","https://openalex.org/W3195099971","https://openalex.org/W6926121990","https://openalex.org/W4386486070","https://openalex.org/W4416848437","https://openalex.org/W4409864112","https://openalex.org/W4386475018","https://openalex.org/W7204858993"],"abstract_inverted_index":{"This":[0],"study":[1,96,163,224],"examines":[2],"customer":[3,37,112,134,178,213],"attitudes":[4,19,38,135,145,179],"towards":[5,39,136],"blockchain":[6],"technology":[7],"(BCT)-supported":[8],"banking":[9,33,41,109,129,220,240],"applications":[10,42,237],"in":[11,70,128,150,176,183,198,215],"Oman":[12,71],"and":[13,20,43,93,119,126,156,171,180,208,232],"explores":[14],"the":[15,24,32,62,89,108,140,166,216,223,229,239],"relationship":[16],"between":[17],"these":[18,159],"behavioral":[21,181],"intentions,":[22],"highlighting":[23],"influencing":[25,151],"factors.":[26],"Blockchain":[27],"Technology":[28],"(BCT)":[29],"has":[30,100],"disrupted":[31],"sector,":[34,110],"but":[35],"understanding":[36],"BCT-supported":[40,137],"their":[44,210],"impact":[45,103],"on":[46,104],"behavior":[47],"remains":[48],"limited.":[49],"In":[50],"pursuit":[51],"of":[52,64,107,168,218,234],"this":[53,184,190],"objective,":[54],"a":[55,73,83,101,147],"quantitative":[56],"research":[57,141,191],"design":[58],"was":[59],"employed,":[60],"involving":[61],"collection":[63],"data":[65,78],"from":[66,189],"retail":[67],"bank":[68],"customers":[69],"through":[72],"structured":[74],"questionnaire.":[75],"The":[76,95,162,186],"collected":[77],"underwent":[79],"rigorous":[80],"analysis":[81],"using":[82,158],"robust":[84],"Structural":[85],"Equation":[86],"Model,":[87],"confirming":[88],"constructs'":[90],"validity,":[91],"reliability,":[92],"distinctiveness.":[94],"uncovered":[97],"that":[98,143],"BCT":[99,131],"positive":[102,144],"various":[105],"aspects":[106],"including":[111],"service":[113],"quality,":[114],"regulatory":[115],"compliance,":[116],"secured":[117],"transactions,":[118,130],"cost":[120],"reduction.":[121],"By":[122],"augmenting":[123],"transparency,":[124],"efficiency,":[125],"trust":[127,169],"significantly":[132],"improves":[133],"banks.":[138,161],"Furthermore,":[139],"reveals":[142],"play":[146],"pivotal":[148],"role":[149],"customers'":[152],"intentions":[153,182],"to":[154],"prefer":[155],"continue":[157],"blockchain-backed":[160],"also":[164],"highlights":[165],"importance":[167],"factors":[170],"transaction":[172],"frequency":[173],"as":[174],"moderators":[175],"shaping":[177],"context.":[185],"insights":[187],"gleaned":[188],"hold":[192],"practical":[193,226],"significance":[194],"for":[195,202,228],"banks":[196],"operating":[197],"Oman,":[199],"offering":[200],"guidance":[201],"tailored":[203],"marketing":[204],"campaigns,":[205],"product":[206],"design,":[207],"aligning":[209],"offerings":[211],"with":[212],"expectations":[214],"realm":[217],"blockchain-supported":[219,235],"applications.":[221],"Additionally,":[222],"provides":[225],"recommendations":[227],"successful":[230],"implementation":[231],"adoption":[233],"financial":[236],"within":[238],"sector.":[241]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2023-12-29T00:00:00"}