{"id":"https://openalex.org/W4390191950","doi":"https://doi.org/10.20525/ijrbs.v12i10.3117","title":"An integrated leadership approach in improving service delivery in health care","display_name":"An integrated leadership approach in improving service delivery in health care","publication_year":2023,"publication_date":"2023-12-25","ids":{"openalex":"https://openalex.org/W4390191950","doi":"https://doi.org/10.20525/ijrbs.v12i10.3117"},"language":"en","primary_location":{"id":"doi:10.20525/ijrbs.v12i10.3117","doi":"https://doi.org/10.20525/ijrbs.v12i10.3117","is_oa":true,"landing_page_url":"http://dx.doi.org/10.20525/ijrbs.v12i10.3117","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3117/2159","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3117/2159","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029580039","display_name":"Goonasagree Naidoo","orcid":"https://orcid.org/0000-0001-7345-5143","observed_orcids":["https://orcid.org/0000-0001-7345-5143"]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Goonasagree Naidoo","raw_affiliation_strings":["University of South Africa, Pretoria, South Africa"],"raw_orcid":"https://orcid.org/0000-0001-7345-5143","affiliations":[{"raw_affiliation_string":"University of South Africa, Pretoria, South Africa","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072017335","display_name":"Puni Peter Mafora","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Puni Peter Mafora","raw_affiliation_strings":["University of South Africa, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of South Africa, Pretoria, South Africa","institution_ids":["https://openalex.org/I165390105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I165390105"],"apc_list":{"value":120,"currency":"EUR","value_usd":129},"apc_paid":{"value":120,"currency":"EUR","value_usd":129},"fwci":0.4419,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.72148828,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"12","issue":"10","first_page":"148","last_page":"155"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.6553000211715698,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.6553000211715698,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.18129999935626984,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.08110000193119049,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/leadership-styles","display_name":"leadership styles","score":0.8420000076293945},{"id":"https://openalex.org/keywords/transformational-leadership","display_name":"transformational leadership","score":0.9610000252723694},{"id":"https://openalex.org/keywords/transactional-leadership","display_name":"transactional leadership","score":1.0},{"id":"https://openalex.org/keywords/health-care-delivery","display_name":"health care delivery","score":0.781000018119812},{"id":"https://openalex.org/keywords/district-hospitals","display_name":"district hospitals","score":0.9449999928474426},{"id":"https://openalex.org/keywords/rural-health-care","display_name":"rural health care","score":0.796999990940094},{"id":"https://openalex.org/keywords/hospital-managers","display_name":"hospital administrators","score":0.8730000257492065},{"id":"https://openalex.org/keywords/limpopo-province","display_name":"Limpopo Province","score":0.8460000157356262}],"concepts":[{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.8826887607574463},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.7040790319442749},{"id":"https://openalex.org/C68489960","wikidata":"https://www.wikidata.org/wiki/Q2370659","display_name":"Transactional leadership","level":2,"score":0.6539058089256287},{"id":"https://openalex.org/C197386563","wikidata":"https://www.wikidata.org/wiki/Q6508686","display_name":"Leadership style","level":2,"score":0.5929580330848694},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.5558675527572632},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.48646852374076843},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46344971656799316},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.43635040521621704},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36594292521476746},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3610696792602539},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3337932825088501},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19358813762664795},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16024062037467957},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.20525/ijrbs.v12i10.3117","doi":"https://doi.org/10.20525/ijrbs.v12i10.3117","is_oa":true,"landing_page_url":"http://dx.doi.org/10.20525/ijrbs.v12i10.3117","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3117/2159","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},{"id":"pmh:oai:uir.unisa.ac.za:10500/31362","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10500/31362","pdf_url":null,"source":{"id":"https://openalex.org/S4306400472","display_name":"Unisa Institutional Repository (University of South Africa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165390105","host_organization_name":"University of South Africa","host_organization_lineage":["https://openalex.org/I165390105"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.20525/ijrbs.v12i10.3117","doi":"https://doi.org/10.20525/ijrbs.v12i10.3117","is_oa":true,"landing_page_url":"http://dx.doi.org/10.20525/ijrbs.v12i10.3117","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3117/2159","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.6240000128746033,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320324956","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390191950.pdf","grobid_xml":"https://content.openalex.org/works/W4390191950.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W1834137502","https://openalex.org/W1969779182","https://openalex.org/W1988204369","https://openalex.org/W2017688886","https://openalex.org/W2096330032","https://openalex.org/W2116533344","https://openalex.org/W2147136659","https://openalex.org/W2345458209","https://openalex.org/W2784898238","https://openalex.org/W2947633495","https://openalex.org/W3013575955","https://openalex.org/W3046641789","https://openalex.org/W3135414593","https://openalex.org/W3150849447","https://openalex.org/W3152857850","https://openalex.org/W3168710301","https://openalex.org/W4379348825"],"related_works":["https://openalex.org/W7010649794","https://openalex.org/W4220996539","https://openalex.org/W3152857850","https://openalex.org/W2789643879","https://openalex.org/W2942994940","https://openalex.org/W2906544347","https://openalex.org/W4327975295","https://openalex.org/W7154740789","https://openalex.org/W6893210414","https://openalex.org/W7216088027"],"abstract_inverted_index":{"This":[0,32],"study":[1,33,98,145,189],"explored":[2],"the":[3,12,16,30,59,63,70,77,87,90,116,119,129,138,144,175,204,222,228,244,251],"relationship":[4],"between":[5],"leadership":[6,71,84,111,149,168,232],"styles":[7,72,85,112],"adopted":[8,73,114],"by":[9,74,125,172,227],"managers":[10,75,127,173],"in":[11,15,19,29,42,76,128,203,214,243],"district":[13,40,78],"hospital":[14,245],"Limpopo":[17],"province":[18],"South":[20],"Africa":[21],"(SA)":[22],"and":[23,82,96,115,132,206,246],"service":[24,49,65,157,184,225,248],"delivery":[25,50,66,158,185,226,249],"to":[26,56,69,108,159,182,186,198,211,240,250],"rural":[27,212],"communities":[28,213],"area.":[31],"was":[34,53,106,123,190],"essential":[35,236],"as":[36,151,153,193],"over":[37],"70%":[38],"of":[39,89,143,208,224],"hospitals":[41],"SA":[43,215],"are":[44],"non-compliant":[45],"with":[46,62,237],"meeting":[47],"its":[48],"commitments.":[51],"There":[52],"a":[54,238],"need":[55],"investigate":[57],"whether":[58],"challenges":[60,242],"associated":[61],"poor":[64],"were":[67,99,113,135,170,219],"related":[68],"hospital.":[79,120,130,229],"Both":[80],"transformational":[81,167],"transactional":[83],"formed":[86],"basis":[88],"study.":[91],"A":[92,101],"quantitative":[93],"research":[94],"methodology":[95],"case":[97],"used.":[100],"Multifactor":[102],"Leadership":[103],"Questionnaire":[104],"(MLQ)":[105],"used":[107,136],"determine":[109],"which":[110],"outcomes":[117],"at":[118,174],"The":[121,141,161,188],"survey":[122],"completed":[124],"seventy":[126],"Descriptive":[131],"inferential":[133],"statistics":[134],"for":[137,221],"data":[139,162],"analysis.":[140],"findings":[142],"revealed":[146],"that":[147,200],"certain":[148],"styles,":[150],"well":[152],"attributes":[154],"impacted":[155],"on":[156],"communities.":[160,187],"suggested":[163],"that,":[164],"although":[165],"some":[166],"traits":[169],"exhibited":[171],"hospital,":[176],"this":[177],"had":[178],"not":[179],"necessarily":[180],"led":[181],"improved":[183],"therefore":[191,235],"critical,":[192],"it":[194],"has":[195],"become":[196],"evident":[197],"policymakers":[199],"an":[201],"expansion":[202],"scope":[205],"quality":[207],"health":[209],"care":[210],"is":[216,234],"vital.":[217],"Recommendations":[218],"made":[220],"improvement":[223],"An":[230],"integrated":[231],"approach":[233],"view":[239],"addressing":[241],"improving":[247],"community.":[252]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-12-26T00:00:00"}