{"id":"https://openalex.org/W4390076271","doi":"https://doi.org/10.37376/sjuob.v31i2.682","title":"The impact of national culture on TQM implementation in the Libyan banks","display_name":"The impact of national culture on TQM implementation in the Libyan banks","publication_year":2018,"publication_date":"2018-07-03","ids":{"openalex":"https://openalex.org/W4390076271","doi":"https://doi.org/10.37376/sjuob.v31i2.682"},"language":"en","primary_location":{"id":"doi:10.37376/sjuob.v31i2.682","doi":"https://doi.org/10.37376/sjuob.v31i2.682","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37376/sjuob.v31i2.682","pdf_url":"https://journals.uob.edu.ly/sjuob/article/download/682/521","source":{"id":"https://openalex.org/S4390297145","display_name":"The Scientific Journal of University of Benghazi","issn_l":"2790-1629","issn":["2790-1629","2790-1637"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404677702","host_organization_name":"University of Benghazi","host_organization_lineage":["https://openalex.org/P4404677702"],"host_organization_lineage_names":["University of Benghazi"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Scientific Journal of University of Benghazi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.uob.edu.ly/sjuob/article/download/682/521","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039703469","display_name":"Ashref A. A. Elfaituri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I31439502","display_name":"University of Benghazi","ror":"https://ror.org/03fh7t044","country_code":"LY","type":"education","lineage":["https://openalex.org/I31439502"]}],"countries":["LY"],"is_corresponding":true,"raw_author_name":"Ashref A. A. Elfaituri","raw_affiliation_strings":["Department of Management, Faculty of Economics, University of Benghazi, Benghazi, Libya;","Department of PublicAdministration Faculty, of Economics, University of Benghazi, Benghazi, Libya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics, University of Benghazi, Benghazi, Libya;","institution_ids":["https://openalex.org/I31439502"]},{"raw_affiliation_string":"Department of PublicAdministration Faculty, of Economics, University of Benghazi, Benghazi, Libya","institution_ids":["https://openalex.org/I31439502"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077584612","display_name":"Abdelsalam Saad","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I31439502","display_name":"University of Benghazi","ror":"https://ror.org/03fh7t044","country_code":"LY","type":"education","lineage":["https://openalex.org/I31439502"]}],"countries":["LY"],"is_corresponding":false,"raw_author_name":"Abdelsalam Mohammed Saad","raw_affiliation_strings":["Department of PublicAdministration Faculty, of Economics , University of Benghazi , Benghazi , Libya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of PublicAdministration Faculty, of Economics , University of Benghazi , Benghazi , Libya","institution_ids":["https://openalex.org/I31439502"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5039703469"],"corresponding_institution_ids":["https://openalex.org/I31439502"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"31","issue":"2","first_page":"23","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9057999849319458,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9057999849319458,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.05900000035762787,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.014499999582767487,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9610000252723694},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.9850000143051147},{"id":"https://openalex.org/keywords/national-culture","display_name":"national culture","score":0.9929999709129333},{"id":"https://openalex.org/keywords/cultural-dimensions","display_name":"cultural dimensions","score":0.8330000042915344},{"id":"https://openalex.org/keywords/hofstede-s-cultural-dimensions","display_name":"Hofstede cultural dimensions","score":0.7260000109672546},{"id":"https://openalex.org/keywords/individualism","display_name":"individualism","score":0.7379999756813049},{"id":"https://openalex.org/keywords/power-distance","display_name":"power distance","score":0.9990000128746033},{"id":"https://openalex.org/keywords/masculinity","display_name":"masculinity","score":0.9990000128746033},{"id":"https://openalex.org/keywords/uncertainty-avoidance","display_name":"uncertainty avoidance","score":0.9369999766349792},{"id":"https://openalex.org/keywords/long-term-orientation","display_name":"long-term orientation","score":0.9980000257492065},{"id":"https://openalex.org/keywords/libyan-banks","display_name":"Libyan banks","score":0.765999972820282},{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.7670000195503235},{"id":"https://openalex.org/keywords/bank-performance","display_name":"bank performance","score":0.6039999723434448}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9227631092071533},{"id":"https://openalex.org/C119469879","wikidata":"https://www.wikidata.org/wiki/Q15514847","display_name":"Uncertainty avoidance","level":4,"score":0.8430449962615967},{"id":"https://openalex.org/C67356462","wikidata":"https://www.wikidata.org/wiki/Q5807210","display_name":"Hofstede's cultural dimensions theory","level":2,"score":0.7846485376358032},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5236527919769287},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.48669081926345825},{"id":"https://openalex.org/C2779103072","wikidata":"https://www.wikidata.org/wiki/Q1076509","display_name":"Masculinity","level":2,"score":0.45467597246170044},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.450347363948822},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.4338582456111908},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3303534686565399},{"id":"https://openalex.org/C17022365","wikidata":"https://www.wikidata.org/wiki/Q171995","display_name":"Individualism","level":2,"score":0.3246350586414337},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.28029805421829224},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24950939416885376},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20522072911262512},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1926078498363495},{"id":"https://openalex.org/C96420161","wikidata":"https://www.wikidata.org/wiki/Q237789","display_name":"Collectivism","level":3,"score":0.16366413235664368},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13970190286636353},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1118207573890686},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08572691679000854},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07551458477973938},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37376/sjuob.v31i2.682","doi":"https://doi.org/10.37376/sjuob.v31i2.682","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37376/sjuob.v31i2.682","pdf_url":"https://journals.uob.edu.ly/sjuob/article/download/682/521","source":{"id":"https://openalex.org/S4390297145","display_name":"The Scientific Journal of University of Benghazi","issn_l":"2790-1629","issn":["2790-1629","2790-1637"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404677702","host_organization_name":"University of Benghazi","host_organization_lineage":["https://openalex.org/P4404677702"],"host_organization_lineage_names":["University of Benghazi"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Scientific Journal of University of Benghazi","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37376/sjuob.v31i2.682","doi":"https://doi.org/10.37376/sjuob.v31i2.682","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37376/sjuob.v31i2.682","pdf_url":"https://journals.uob.edu.ly/sjuob/article/download/682/521","source":{"id":"https://openalex.org/S4390297145","display_name":"The Scientific Journal of University of Benghazi","issn_l":"2790-1629","issn":["2790-1629","2790-1637"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404677702","host_organization_name":"University of Benghazi","host_organization_lineage":["https://openalex.org/P4404677702"],"host_organization_lineage_names":["University of Benghazi"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Scientific Journal of University of Benghazi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390076271.pdf","grobid_xml":"https://content.openalex.org/works/W4390076271.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W24265012","https://openalex.org/W581629271","https://openalex.org/W645201379","https://openalex.org/W656421406","https://openalex.org/W1507805211","https://openalex.org/W1511295683","https://openalex.org/W1572885053","https://openalex.org/W1587796743","https://openalex.org/W1594273630","https://openalex.org/W1975965087","https://openalex.org/W1976510290","https://openalex.org/W1978311462","https://openalex.org/W1984116112","https://openalex.org/W1986476154","https://openalex.org/W1989834187","https://openalex.org/W1990354273","https://openalex.org/W2001771780","https://openalex.org/W2015572812","https://openalex.org/W2028219624","https://openalex.org/W2031372937","https://openalex.org/W2036683217","https://openalex.org/W2037042994","https://openalex.org/W2037216255","https://openalex.org/W2046933601","https://openalex.org/W2054242251","https://openalex.org/W2059034733","https://openalex.org/W2059601006","https://openalex.org/W2063342957","https://openalex.org/W2084949168","https://openalex.org/W2105610113","https://openalex.org/W2140918013","https://openalex.org/W2143773263","https://openalex.org/W2157350559","https://openalex.org/W2163083643","https://openalex.org/W4250387300"],"related_works":["https://openalex.org/W7045345882","https://openalex.org/W2108977647","https://openalex.org/W6980067172","https://openalex.org/W2486393692","https://openalex.org/W199368297","https://openalex.org/W2115746984","https://openalex.org/W2178139949","https://openalex.org/W2898100893","https://openalex.org/W2512186534","https://openalex.org/W6945273987"],"abstract_inverted_index":{"The":[0,51,67],"main":[1],"purpose":[2],"of":[3,11,30,39,57,60,114,144],"this":[4,27],"study":[5,103,136,156],"is":[6,132],"to":[7,25,35,137,165],"explore":[8],"the":[9,18,45,55,58,72,81,93,98,102,112,125,133,142,155,173],"impact":[10,78,90],"national":[12,145],"culture":[13],"on":[14,91,148],"TQM":[15,61,94,121,149],"implementation":[16,59,95,122,150],"in":[17,44,64,97,124,151,172],"Libyan":[19,46,65,99,126,174],"banks.":[20,66,100,175],"Hofstede\u2019s":[21],"dimensions":[22,82,113,147],"were":[23,49,107],"used":[24],"achieve":[26],"aim.":[28],"Total":[29],"(600)":[31],"questionnaire":[32],"was":[33,62],"distributed":[34],"general":[36],"managers,":[37],"managers":[38],"Middle":[40],"management":[41],"and":[42,79,85,117,120,140,170],"supervisors":[43],"banks;":[47],"(455)":[48],"useable.":[50],"results":[52,68],"showed":[53,104],"that":[54,71,80,105,161],"level":[56,169],"low":[63],"also":[69,157],"revealed":[70],"individualism":[73],"dimension":[74],"had":[75,87],"a":[76,88],"positive":[77],"power":[83],"distance":[84],"masculinity":[86],"negative":[89],"all":[92],"factors":[96,123],"Furthermore,":[101],"there":[106],"no":[108],"significant":[109],"relationships":[110],"between":[111],"uncertainty":[115],"avoidance":[116],"long-term":[118],"orientation":[119],"banking":[127],"environment.":[128],"This":[129],"study,":[130],"it":[131],"first":[134],"exploratory":[135],"have":[138],"assessed":[139],"investigated":[141],"influence":[143],"cultural":[146],"Libya.":[152],"In":[153],"addition,":[154],"provided":[158],"some":[159],"recommendations":[160],"might":[162],"help":[163],"them":[164],"improve":[166],"services":[167],"quality":[168],"performance":[171]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-12-22T00:00:00"}