{"id":"https://openalex.org/W4389476768","doi":"https://doi.org/10.1051/e3sconf/202345809019","title":"Designing an information system to automate service management at the enterprise","display_name":"Designing an information system to automate service management at the enterprise","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4389476768","doi":"https://doi.org/10.1051/e3sconf/202345809019"},"language":"en","primary_location":{"id":"doi:10.1051/e3sconf/202345809019","doi":"https://doi.org/10.1051/e3sconf/202345809019","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202345809019","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/95/e3sconf_emmft2023_09019.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/95/e3sconf_emmft2023_09019.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103276939","display_name":"Vasiliy Orlov","orcid":"https://orcid.org/0009-0002-7542-4548","observed_orcids":["https://orcid.org/0009-0002-7542-4548"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vasiliy Orlov","raw_affiliation_strings":["Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083434229","display_name":"\u0412 \u0412 \u041a\u0443\u043a\u0430\u0440\u0446\u0435\u0432","orcid":"https://orcid.org/0000-0001-6382-1736","observed_orcids":["https://orcid.org/0000-0001-6382-1736"]},"institutions":[{"id":"https://openalex.org/I177537411","display_name":"Bauman Moscow State Technical University","ror":"https://ror.org/00pb8h375","country_code":"RU","type":"education","lineage":["https://openalex.org/I177537411"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Vladislav Kukartsev","raw_affiliation_strings":["Bauman Moscow State Technical University, 105005 Moscow, Russia","Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bauman Moscow State Technical University, 105005 Moscow, Russia","institution_ids":["https://openalex.org/I177537411"]},{"raw_affiliation_string":"Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"Elena Suprun","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elena Suprun","raw_affiliation_strings":["Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019611832","display_name":"D K Gek","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Danil Gek","raw_affiliation_strings":["Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Reshetnev Siberian State University of Science and Technology, Krasnoyarsk 660037, Russia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5093447041","display_name":"Daniel Ageev","orcid":"https://orcid.org/0009-0000-9080-8326","observed_orcids":["https://orcid.org/0009-0000-9080-8326"]},"institutions":[{"id":"https://openalex.org/I177537411","display_name":"Bauman Moscow State Technical University","ror":"https://ror.org/00pb8h375","country_code":"RU","type":"education","lineage":["https://openalex.org/I177537411"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Daniel Ageev","raw_affiliation_strings":["Bauman Moscow State Technical University, 105005 Moscow, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bauman Moscow State Technical University, 105005 Moscow, Russia","institution_ids":["https://openalex.org/I177537411"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":25.5368,"has_fulltext":true,"cited_by_count":41,"citation_normalized_percentile":{"value":0.99807646,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"458","issue":null,"first_page":"09019","last_page":"09019"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.6553000211715698,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.6553000211715698,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.32739999890327454,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automated-information-systems","display_name":"automated information systems","score":0.746999979019165},{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.8489999771118164},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.9300000071525574},{"id":"https://openalex.org/keywords/online-ordering","display_name":"online ordering","score":0.9850000143051147},{"id":"https://openalex.org/keywords/online-payment","display_name":"online payment","score":0.8379999995231628},{"id":"https://openalex.org/keywords/staff-workload-reduction","display_name":"staff workload reduction","score":0.8870000243186951},{"id":"https://openalex.org/keywords/hardware-infrastructure","display_name":"hardware infrastructure","score":0.7540000081062317},{"id":"https://openalex.org/keywords/content-structure","display_name":"content structure","score":0.6660000085830688},{"id":"https://openalex.org/keywords/small-business-automation","display_name":"small business automation","score":0.6899999976158142}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.7311146259307861},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.626778244972229},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6042901277542114},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5224151611328125},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4763762652873993},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4580608010292053},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.44100475311279297},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3474887013435364},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2597832679748535},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23959478735923767},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.19295215606689453},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14837464690208435},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1397155225276947},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1051/e3sconf/202345809019","doi":"https://doi.org/10.1051/e3sconf/202345809019","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202345809019","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/95/e3sconf_emmft2023_09019.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},{"id":"pmh:oai:edpsciences.org:dkey/10.1051/e3sconf/202345809019","doi":null,"is_oa":true,"landing_page_url":"https://www.e3s-conferences.org/10.1051/e3sconf/202345809019/pdf","pdf_url":"https://www.e3s-conferences.org/10.1051/e3sconf/202345809019/pdf","source":{"id":"https://openalex.org/S4306400744","display_name":"Springer Link (Chiba Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I8488066","host_organization_name":"Chiba Institute of Technology","host_organization_lineage":["https://openalex.org/I8488066"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1051/e3sconf/202345809019","raw_type":"Text"},{"id":"pmh:oai:doaj.org/article:e90f8c4bc96e4567a9ac970bb087dcba","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/e90f8c4bc96e4567a9ac970bb087dcba","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"E3S Web of Conferences, Vol 458, p 09019 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1051/e3sconf/202345809019","doi":"https://doi.org/10.1051/e3sconf/202345809019","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202345809019","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/95/e3sconf_emmft2023_09019.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4389476768.pdf","grobid_xml":"https://content.openalex.org/works/W4389476768.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W2990714382","https://openalex.org/W3192127660","https://openalex.org/W3197612171","https://openalex.org/W3198809988","https://openalex.org/W4200063567","https://openalex.org/W4200160105","https://openalex.org/W4225117007","https://openalex.org/W4226207704","https://openalex.org/W4255537974","https://openalex.org/W4283203961","https://openalex.org/W4283212447","https://openalex.org/W4283219420","https://openalex.org/W4298145906","https://openalex.org/W4304761909","https://openalex.org/W4311411372","https://openalex.org/W4313209402","https://openalex.org/W4313402628","https://openalex.org/W4313427568","https://openalex.org/W4313494613","https://openalex.org/W4361985361","https://openalex.org/W4364360698","https://openalex.org/W4372346243","https://openalex.org/W4376955586","https://openalex.org/W4377041238","https://openalex.org/W4378083154","https://openalex.org/W4382058722","https://openalex.org/W4382068759","https://openalex.org/W4387625544","https://openalex.org/W4389477263"],"related_works":["https://openalex.org/W6959627781","https://openalex.org/W4247213786","https://openalex.org/W4399784884","https://openalex.org/W2429890368","https://openalex.org/W2800128571","https://openalex.org/W4404828690","https://openalex.org/W4403256062","https://openalex.org/W68356276","https://openalex.org/W6939482722","https://openalex.org/W4312215327"],"abstract_inverted_index":{"In":[0,61],"this":[1,24],"paper":[2],"we":[3],"consider":[4],"the":[5,18,41,63,68,71,89],"development":[6],"of":[7,23,70],"an":[8],"automated":[9,85],"information":[10],"system":[11,38,90],"for":[12,44],"a":[13,45],"coffee":[14,46],"shop":[15,47],"that":[16,76],"meets":[17],"current":[19],"standards":[20],"and":[21,33,59,86],"needs":[22],"business.":[25],"Emphasis":[26],"is":[27],"placed":[28],"on":[29],"both":[30],"hardware":[31],"infrastructure":[32],"content":[34],"structure.":[35],"This":[36],"AIS":[37],"provides":[39],"all":[40],"necessary":[42],"functionality":[43],"to":[48,66],"successfully":[49],"run":[50],"its":[51],"business,":[52],"including":[53],"convenient":[54],"menu":[55],"search,":[56],"online":[57],"ordering":[58],"payment.":[60],"addition,":[62],"application":[64],"helps":[65],"reduce":[67],"workload":[69],"staff,":[72],"as":[73],"many":[74],"tasks":[75],"were":[77],"previously":[78],"performed":[79,87],"by":[80,88],"employees":[81],"can":[82],"now":[83],"be":[84],"being":[91],"developed.":[92]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":38}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2023-12-09T00:00:00"}