{"id":"https://openalex.org/W4389355607","doi":"https://doi.org/10.1016/j.indmarman.2023.11.010","title":"Pathways of development of dynamic capabilities for servitization transformation: A longitudinal multi-case study","display_name":"Pathways of development of dynamic capabilities for servitization transformation: A longitudinal multi-case study","publication_year":2023,"publication_date":"2023-12-05","ids":{"openalex":"https://openalex.org/W4389355607","doi":"https://doi.org/10.1016/j.indmarman.2023.11.010"},"language":"en","primary_location":{"id":"doi:10.1016/j.indmarman.2023.11.010","doi":"https://doi.org/10.1016/j.indmarman.2023.11.010","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.indmarman.2023.11.010","pdf_url":null,"source":{"id":"https://openalex.org/S31748134","display_name":"Industrial Marketing Management","issn_l":"0019-8501","issn":["0019-8501","1873-2062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Marketing Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1016/j.indmarman.2023.11.010","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016308507","display_name":"Pavel Castka","orcid":"https://orcid.org/0000-0003-1936-021X","observed_orcids":["https://orcid.org/0000-0003-1936-021X"]},"institutions":[{"id":"https://openalex.org/I185492890","display_name":"University of Canterbury","ror":"https://ror.org/03y7q9t39","country_code":"NZ","type":"education","lineage":["https://openalex.org/I185492890"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Pavel Castka","raw_affiliation_strings":["UC Business School, University of Canterbury, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UC Business School, University of Canterbury, New Zealand","institution_ids":["https://openalex.org/I185492890"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087065870","display_name":"Julie Donovan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I185492890","display_name":"University of Canterbury","ror":"https://ror.org/03y7q9t39","country_code":"NZ","type":"education","lineage":["https://openalex.org/I185492890"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Julie Donovan","raw_affiliation_strings":["UC Business School, University of Canterbury, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UC Business School, University of Canterbury, New Zealand","institution_ids":["https://openalex.org/I185492890"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050954141","display_name":"Rui Soucasaux Sousa","orcid":"https://orcid.org/0000-0002-0049-1896","observed_orcids":["https://orcid.org/0000-0002-0049-1896"]},"institutions":[{"id":"https://openalex.org/I25169866","display_name":"Universidade Cat\u00f3lica Portuguesa","ror":"https://ror.org/03b9snr86","country_code":"PT","type":"education","lineage":["https://openalex.org/I25169866"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Rui Sousa","raw_affiliation_strings":["Cat\u00f3lica Porto Business School and CEGE, Universidade Cat\u00f3lica Portuguesa, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cat\u00f3lica Porto Business School and CEGE, Universidade Cat\u00f3lica Portuguesa, Portugal","institution_ids":["https://openalex.org/I25169866"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5016308507"],"corresponding_institution_ids":["https://openalex.org/I185492890"],"apc_list":{"value":3290,"currency":"USD","value_usd":3290},"apc_paid":{"value":3290,"currency":"USD","value_usd":3290},"fwci":3.8274,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.93597172,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"116","issue":null,"first_page":"66","last_page":"81"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servitization","display_name":"servitization","score":0.9750000238418579},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.9620000123977661},{"id":"https://openalex.org/keywords/reconfiguring-capabilities","display_name":"reconfiguring capabilities","score":0.9909999966621399},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.7639999985694885}],"concepts":[{"id":"https://openalex.org/C2780504989","wikidata":"https://www.wikidata.org/wiki/Q2742037","display_name":"Dynamic capabilities","level":2,"score":0.693035900592804},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6690300107002258},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6534040570259094},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.6123841404914856},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5353809595108032},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5321751236915588},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48968198895454407},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44738367199897766},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.4341723918914795},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4315112233161926},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.26547062397003174},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09998652338981628},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07311642169952393},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.indmarman.2023.11.010","doi":"https://doi.org/10.1016/j.indmarman.2023.11.010","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.indmarman.2023.11.010","pdf_url":null,"source":{"id":"https://openalex.org/S31748134","display_name":"Industrial Marketing Management","issn_l":"0019-8501","issn":["0019-8501","1873-2062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Marketing Management","raw_type":"journal-article"},{"id":"pmh:oai:repositorio.ucp.pt:10400.14/43373","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.14/43373","pdf_url":"https://repositorio.ucp.pt/bitstream/10400.14/43373/1/90218328.pdf","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.1016/j.indmarman.2023.11.010","doi":"https://doi.org/10.1016/j.indmarman.2023.11.010","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.indmarman.2023.11.010","pdf_url":null,"source":{"id":"https://openalex.org/S31748134","display_name":"Industrial Marketing Management","issn_l":"0019-8501","issn":["0019-8501","1873-2062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Marketing Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":1.0,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/8","score":0.48510000109672546,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4389355607.pdf","grobid_xml":"https://content.openalex.org/works/W4389355607.grobid-xml"},"referenced_works_count":62,"referenced_works":["https://openalex.org/W206059506","https://openalex.org/W377384883","https://openalex.org/W1820321319","https://openalex.org/W1907978901","https://openalex.org/W1913096042","https://openalex.org/W1963774948","https://openalex.org/W1967736582","https://openalex.org/W1975525977","https://openalex.org/W1978343804","https://openalex.org/W1979871641","https://openalex.org/W1980752089","https://openalex.org/W1987057201","https://openalex.org/W1998898362","https://openalex.org/W2010598419","https://openalex.org/W2018514036","https://openalex.org/W2026848733","https://openalex.org/W2059813301","https://openalex.org/W2066408817","https://openalex.org/W2071468190","https://openalex.org/W2089402107","https://openalex.org/W2094343961","https://openalex.org/W2098386901","https://openalex.org/W2114663259","https://openalex.org/W2118450840","https://openalex.org/W2123153277","https://openalex.org/W2123709218","https://openalex.org/W2123894334","https://openalex.org/W2125520059","https://openalex.org/W2126129668","https://openalex.org/W2137634149","https://openalex.org/W2141951329","https://openalex.org/W2146622136","https://openalex.org/W2169667133","https://openalex.org/W2171479549","https://openalex.org/W2171543692","https://openalex.org/W2346368515","https://openalex.org/W2346814346","https://openalex.org/W2397685673","https://openalex.org/W2410335529","https://openalex.org/W2416543266","https://openalex.org/W2483540831","https://openalex.org/W2504333482","https://openalex.org/W2529719057","https://openalex.org/W2567490854","https://openalex.org/W2570252622","https://openalex.org/W2570814811","https://openalex.org/W2593702121","https://openalex.org/W2596028916","https://openalex.org/W2602568437","https://openalex.org/W2730485925","https://openalex.org/W2774730434","https://openalex.org/W2786981462","https://openalex.org/W2791905798","https://openalex.org/W2799396520","https://openalex.org/W2885388556","https://openalex.org/W2950909839","https://openalex.org/W2965089189","https://openalex.org/W2994479127","https://openalex.org/W3001962722","https://openalex.org/W3040153635","https://openalex.org/W3166664466","https://openalex.org/W3168978000"],"related_works":["https://openalex.org/W7037150931","https://openalex.org/W3013265126","https://openalex.org/W2593702121","https://openalex.org/W6948240166","https://openalex.org/W2999568363","https://openalex.org/W3186821532","https://openalex.org/W7216768297","https://openalex.org/W4320527628","https://openalex.org/W3114603779","https://openalex.org/W4280537744"],"abstract_inverted_index":{"Servitization":[0],"is":[1,175],"a":[2,117],"transformation":[3,35,56,87,104,142,172,202],"process":[4,15],"requiring":[5],"manufacturers":[6],"to":[7,11,54,129,147,181,198],"develop":[8],"dynamic":[9,31,111,126,162],"capabilities":[10,32,42,101,114,128,139,163,193],"support":[12],"the":[13,39,134,141,148,157,167,170,178,200],"change":[14],"and":[16,43,50,89,122,132,140,190],"overcome":[17,130],"emerging":[18],"challenges":[19,131],"over":[20,48,120,164,196],"time.":[21],"In":[22],"this":[23],"paper,":[24],"we":[25],"study":[26,145],"pathways":[27,84,97,158],"of":[28,30,38,41,68,98,100,136,155,159,161,169,177],"development":[29,40,83,99,135,160],"for":[33,102],"servitization":[34,55,76,103,171,201],"(the":[36],"sequence":[37],"how":[44,51,156],"they":[45,52],"work":[46,194],"together":[47,195],"time)":[49],"relate":[53],"outcomes.":[57,92],"We":[58,93],"do":[59],"so":[60],"based":[61],"on":[62],"six":[63],"longitudinal":[64],"in-depth":[65,153],"case":[66],"studies":[67,180],"manufacturing":[69],"firms":[70],"which,":[71],"having":[72],"departed":[73],"from":[74],"similar":[75],"maturity":[77],"starting":[78],"points,":[79],"followed":[80],"different":[81,91,188],"capability":[82],"in":[85,183],"their":[86],"processes":[88],"achieved":[90],"found":[94],"that":[95],"successful":[96],"are":[105],"associated":[106],"with":[107],"(1)":[108],"developing":[109,124],"(first-order)":[110],"service":[112,137,191],"provision":[113,138,192],"sequentially,":[115],"following":[116],"specific":[118],"order":[119],"time":[121,165,197],"(2)":[123],"(second-order)":[125],"reconfiguring":[127,189],"sustain":[133],"process.":[143,173,203],"Our":[144],"contributes":[146],"literature":[149],"by":[150,186],"providing":[151],"an":[152],"understanding":[154],"influence":[166],"outcomes":[168],"It":[174],"one":[176],"first":[179],"unveil":[182],"detail":[184],"mechanisms":[185],"which":[187],"facilitate":[199]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":6}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-12-06T00:00:00"}
