{"id":"https://openalex.org/W4388988872","doi":"https://doi.org/10.1108/ejm-03-2022-0176","title":"Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers\u2019 responses","display_name":"Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers\u2019 responses","publication_year":2023,"publication_date":"2023-11-24","ids":{"openalex":"https://openalex.org/W4388988872","doi":"https://doi.org/10.1108/ejm-03-2022-0176"},"language":"en","primary_location":{"id":"doi:10.1108/ejm-03-2022-0176","doi":"https://doi.org/10.1108/ejm-03-2022-0176","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ejm-03-2022-0176","pdf_url":null,"source":{"id":"https://openalex.org/S89389284","display_name":"European Journal of Marketing","issn_l":"0309-0566","issn":["0309-0566","1758-7123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075608178","display_name":"Kevin Kam Fung So","orcid":"https://orcid.org/0000-0002-4846-7481","observed_orcids":["https://orcid.org/0000-0002-4846-7481"]},"institutions":[{"id":"https://openalex.org/I115475287","display_name":"Oklahoma State University","ror":"https://ror.org/01g9vbr38","country_code":"US","type":"education","lineage":["https://openalex.org/I115475287"]},{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR","US"],"is_corresponding":false,"raw_author_name":"Kevin Kam Fung So","raw_affiliation_strings":["School of Hospitality and Tourism Management, Spears School of Business, Oklahoma State University, Stillwater, Oklahoma, USA and College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hospitality and Tourism Management, Spears School of Business, Oklahoma State University, Stillwater, Oklahoma, USA and College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I115475287","https://openalex.org/I35928602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071047582","display_name":"Hyunsu Kim","orcid":"https://orcid.org/0000-0003-0103-9313","observed_orcids":["https://orcid.org/0000-0003-0103-9313"]},"institutions":[{"id":"https://openalex.org/I142934699","display_name":"California State University, Fullerton","ror":"https://ror.org/02avqqw26","country_code":"US","type":"education","lineage":["https://openalex.org/I142934699"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hyunsu Kim","raw_affiliation_strings":["Department of Management, College of Business and Economics, California State University Fullerton, Fullerton, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business and Economics, California State University Fullerton, Fullerton, California, USA","institution_ids":["https://openalex.org/I142934699"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005781859","display_name":"Stephanie Qing Liu","orcid":"https://orcid.org/0000-0001-6346-4249","observed_orcids":["https://orcid.org/0000-0001-6346-4249"]},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephanie Q Liu","raw_affiliation_strings":["Department of Human Sciences, The Ohio State University, Columbus, Ohio, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Human Sciences, The Ohio State University, Columbus, Ohio, USA","institution_ids":["https://openalex.org/I52357470"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083888610","display_name":"Xiang Fang","orcid":"https://orcid.org/0000-0003-3231-5771","observed_orcids":["https://orcid.org/0000-0003-3231-5771","https://orcid.org/0000-0002-6093-6084"]},"institutions":[{"id":"https://openalex.org/I115475287","display_name":"Oklahoma State University","ror":"https://ror.org/01g9vbr38","country_code":"US","type":"education","lineage":["https://openalex.org/I115475287"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xiang Fang","raw_affiliation_strings":["School of Marketing and International Business, Oklahoma State University, Stillwater, Oklahoma, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Marketing and International Business, Oklahoma State University, Stillwater, Oklahoma, USA","institution_ids":["https://openalex.org/I115475287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064998398","display_name":"Jochen Wirtz","orcid":"https://orcid.org/0000-0002-6297-4498","observed_orcids":["https://orcid.org/0000-0002-6297-4498"]},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Jochen Wirtz","raw_affiliation_strings":["Department of Marketing, National University of Singapore, Singapore, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, National University of Singapore, Singapore, Singapore","institution_ids":["https://openalex.org/I165932596"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.4818,"has_fulltext":false,"cited_by_count":109,"citation_normalized_percentile":{"value":0.98901832,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"58","issue":"1","first_page":"1","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9702000021934509,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9702000021934509,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.028200000524520874,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-robots","display_name":"service robots","score":0.9390000104904175},{"id":"https://openalex.org/keywords/robot-anthropomorphism","display_name":"robot anthropomorphism","score":0.8479999899864197},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8880000114440918},{"id":"https://openalex.org/keywords/consumer-receptivity","display_name":"consumer receptivity","score":0.8410000205039978},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9629999995231628},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9950000047683716},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":1.0},{"id":"https://openalex.org/keywords/task-complexity","display_name":"task complexity","score":0.984000027179718},{"id":"https://openalex.org/keywords/humanoid-robots","display_name":"humanoid robots","score":0.6539999842643738},{"id":"https://openalex.org/keywords/robot-adoption","display_name":"robot adoption","score":0.3610000014305115},{"id":"https://openalex.org/keywords/boundary-conditions","display_name":"boundary conditions","score":0.48100000619888306},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6399999856948853},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.8949999809265137},{"id":"https://openalex.org/keywords/customer-service-automation","display_name":"customer service automation","score":0.33000001311302185},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.503000020980835},{"id":"https://openalex.org/keywords/scenario-method","display_name":"scenario approach","score":0.38999998569488525},{"id":"https://openalex.org/keywords/pepper-robot","display_name":"Pepper robot","score":0.5080000162124634}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6647592782974243},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6419371962547302},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5087113976478577},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4947890639305115},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4829944372177124},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.47497767210006714},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4553348422050476},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4473450183868408},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.39713284373283386},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.39516448974609375},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36009538173675537},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33662787079811096},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18018287420272827},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1714988350868225},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.11272582411766052},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07852134108543396},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ejm-03-2022-0176","doi":"https://doi.org/10.1108/ejm-03-2022-0176","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ejm-03-2022-0176","pdf_url":null,"source":{"id":"https://openalex.org/S89389284","display_name":"European Journal of Marketing","issn_l":"0309-0566","issn":["0309-0566","1758-7123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Gender equality","score":0.4300000071525574,"id":"https://metadata.un.org/sdg/5"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":95,"referenced_works":["https://openalex.org/W1534152958","https://openalex.org/W1553923977","https://openalex.org/W1563826891","https://openalex.org/W1587451402","https://openalex.org/W1791587663","https://openalex.org/W1966482890","https://openalex.org/W2017457019","https://openalex.org/W2021641437","https://openalex.org/W2028184439","https://openalex.org/W2035761650","https://openalex.org/W2036612297","https://openalex.org/W2038416556","https://openalex.org/W2044962840","https://openalex.org/W2065799381","https://openalex.org/W2072500831","https://openalex.org/W2083675669","https://openalex.org/W2095953405","https://openalex.org/W2101160281","https://openalex.org/W2105846236","https://openalex.org/W2106096361","https://openalex.org/W2110585328","https://openalex.org/W2114993507","https://openalex.org/W2115040353","https://openalex.org/W2130552796","https://openalex.org/W2135907989","https://openalex.org/W2137577228","https://openalex.org/W2166061228","https://openalex.org/W2167354279","https://openalex.org/W2263509266","https://openalex.org/W2311525202","https://openalex.org/W2346804704","https://openalex.org/W2499526086","https://openalex.org/W2538508767","https://openalex.org/W2558287871","https://openalex.org/W2613355770","https://openalex.org/W2787705764","https://openalex.org/W2801945725","https://openalex.org/W2804444475","https://openalex.org/W2886970874","https://openalex.org/W2894528744","https://openalex.org/W2899906340","https://openalex.org/W2909770671","https://openalex.org/W2912861911","https://openalex.org/W2913916101","https://openalex.org/W2921105016","https://openalex.org/W2924330017","https://openalex.org/W2940226795","https://openalex.org/W2941128398","https://openalex.org/W2942858056","https://openalex.org/W2948937301","https://openalex.org/W2961720344","https://openalex.org/W2963341140","https://openalex.org/W2966486455","https://openalex.org/W2969195711","https://openalex.org/W2997061806","https://openalex.org/W3002137173","https://openalex.org/W3010567303","https://openalex.org/W3013114114","https://openalex.org/W3013222570","https://openalex.org/W3016896187","https://openalex.org/W3023956633","https://openalex.org/W3026650415","https://openalex.org/W3039406330","https://openalex.org/W3041584976","https://openalex.org/W3047873411","https://openalex.org/W3086863954","https://openalex.org/W3092568777","https://openalex.org/W3094793347","https://openalex.org/W3096690806","https://openalex.org/W3097693500","https://openalex.org/W3100936220","https://openalex.org/W3119676664","https://openalex.org/W3125633690","https://openalex.org/W3134296925","https://openalex.org/W3136186282","https://openalex.org/W3160891093","https://openalex.org/W3172881645","https://openalex.org/W3179245706","https://openalex.org/W3180941233","https://openalex.org/W3194729176","https://openalex.org/W3194963062","https://openalex.org/W3195671618","https://openalex.org/W3199186749","https://openalex.org/W3199674596","https://openalex.org/W3205288640","https://openalex.org/W4200045082","https://openalex.org/W4200421223","https://openalex.org/W4206973639","https://openalex.org/W4224218751","https://openalex.org/W4229372904","https://openalex.org/W4230637740","https://openalex.org/W4251225833","https://openalex.org/W4280622019","https://openalex.org/W4283728516","https://openalex.org/W4295677153"],"related_works":["https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W2526386912","https://openalex.org/W4388203630","https://openalex.org/W1543056659","https://openalex.org/W1919728284","https://openalex.org/W2410591377","https://openalex.org/W2110944602","https://openalex.org/W3213722473","https://openalex.org/W3196817267"],"abstract_inverted_index":{"Purpose":[0],"Although":[1],"humanoid":[2,101],"robots":[3,22,102,258,270,345,382,421],"are":[4],"increasingly":[5],"adopted":[6],"in":[7,64,174,271,329,346,490],"many":[8],"business":[9],"settings,":[10],"the":[11,17,33,43,51,65,82,96,109,119,149,167,175,201,229,280,311,314,334,352,416,427,460,471],"dynamic":[12],"effects":[13,53,111,121,151,169,281],"of":[14,20,35,54,57,112,152,170,195,216,256,282,285,313,319,340,429,441,463,473],"anthropomorphism":[15,37,68,113,178,206,430],"and":[16,42,60,69,94,105,116,118,124,157,164,172,179,184,210,218,236,259,298,355,398,412,431,439,453,465],"functional":[18],"perceptions":[19,438],"service":[21,187,257,273,307,331,347,367,396,420,442,454,491],"on":[23,38,46,114,155,419,436,450,475],"consumers\u2019":[24,39,180,437],"responses":[25,181,209],"remain":[26],"unclear.":[27],"This":[28,161,408,444],"paper":[29],"aims":[30],"to":[31,79,107,146,186,251,309,404,415,448,488],"examine":[32],"impacts":[34],"robot":[36,455,492],"trust,":[40],"receptivity":[41,117,456],"downstream":[44],"effect":[45],"satisfaction.":[47,159,212],"Furthermore,":[48,467],"it":[49,373],"examines":[50,166],"mediating":[52,168,461],"perceived":[55,61,353],"ease":[56],"use":[58],"(PEOU)":[59],"usefulness":[62],"(PU)":[63],"relationship":[66,176],"between":[67,177,234],"consumer":[70,208],"responses.":[71,262],"Design/methodology/approach":[72],"After":[73],"conducting":[74],"two":[75,99],"separate":[76],"pilot":[77],"studies":[78,92],"help":[80],"design":[81,145],"research":[83,86,162,243,277,303,449,469],"materials,":[84],"this":[85,242,320,468],"involves":[87],"three":[88],"sequential":[89],"studies.":[90],"In":[91],"1A":[93],"1B,":[95],"authors":[97,230,335],"used":[98,244],"distinct":[100],"(i.e.":[103,182],"Connie":[104],"Pepper)":[106],"test":[108,310],"direct":[110],"trust":[115,156,183],"mediated":[120],"via":[122],"PEOU":[123,171,217,464],"PU.":[125,466],"Study":[126],"2":[127,130,137],"conducted":[128],"a":[129,192,245,485],"(robot":[131],"appearance:":[132],"machine-like":[133,237,344,381],"vs.":[134,141],"human-like)":[135],"\u00d7":[136],"(task":[138],"complexity:":[139],"low":[140],"high)":[142],"between-subjects":[143],"experimental":[144],"further":[147],"explore":[148,305],"boundary":[150],"task":[153,196,202,225,386,399,482],"complexity":[154,226,387,483],"customer":[158,211],"Findings":[160,318],"theorizes":[163],"empirically":[165,458],"PU":[173,219],"receptivity)":[185],"robots.":[188,238,332,406,443],"Results":[189],"also":[190,221,322,446],"demonstrate":[191],"moderating":[193],"role":[194,462],"complexity,":[197],"whereby":[198],"only":[199],"when":[200,224,385,401],"was":[203,227],"complex":[204],"did":[205],"affect":[207],"The":[213],"parallel":[214],"mediations":[215],"were":[220],"confirmed.":[222],"However,":[223],"low,":[228],"observed":[231],"no":[232],"differences":[233],"human-":[235],"Research":[239],"limitations/implications":[240],"First,":[241,333],"scenario-based":[246],"method":[247],"by":[248,422,457,478],"exposing":[249],"participants":[250],"different":[252],"pictures":[253],"or":[254],"videos":[255],"measuring":[260],"individuals\u2019":[261],"Consumers":[263],"may":[264],"respond":[265],"differently":[266],"upon":[267],"interacting":[268],"with":[269,358],"actual":[272],"contexts.":[274],"Second,":[275,372],"future":[276,302],"could":[278,304],"investigate":[279],"other":[283,306],"aspects":[284],"anthropomorphism,":[286],"such":[287],"as":[288],"robots\u2019":[289,377],"voice":[290],"characteristics":[291,397],"(gender,":[292],"high/low":[293],"pitch),":[294],"verbal":[295],"communication":[296],"styles":[297],"emotional":[299],"expression.":[300],"Finally,":[301],"contexts":[308],"generalizability":[312],"findings.":[315],"Practical":[316],"implications":[317],"study":[321,409,445],"provide":[323],"useful":[324],"insight":[325],"for":[326],"companies":[327],"interested":[328],"adopting":[330],"unearthed":[336],"several":[337],"positive":[338,434],"outcomes":[339],"using":[341],"human-like":[342,359,376],"versus":[343],"settings.":[348],"Despite":[349],"concerns":[350],"about":[351,365],"creepiness":[354],"discomfort":[356],"associated":[357],"robots,":[360],"managers":[361],"should":[362,391],"not":[363],"worry":[364],"these":[366],"agents\u2019":[368],"potential":[369],"negative":[370],"effects.":[371],"shows":[374],"that":[375,481],"competitive":[378],"advantage":[379],"over":[380],"stands":[383],"out":[384],"is":[388,484],"high.":[389],"Managers":[390],"therefore":[392],"carefully":[393],"consider":[394,489],"relevant":[395],"requirements":[400],"deciding":[402],"whether":[403],"adopt":[405],"Originality/value":[407],"provides":[410],"original":[411],"valuable":[413],"contributions":[414],"growing":[417],"literature":[418],"addressing":[423],"scholarly":[424],"incongruencies":[425],"regarding":[426],"impact":[428],"disentangling":[432],"its":[433],"influence":[435],"acceptance":[440,452],"contributes":[447],"technology":[451],"demonstrating":[459],"enriches":[470],"body":[472],"knowledge":[474],"task-technology":[476],"fit":[477],"providing":[479],"evidence":[480],"crucial":[486],"factor":[487],"design.":[493]},"counts_by_year":[{"year":2026,"cited_by_count":49},{"year":2025,"cited_by_count":46},{"year":2024,"cited_by_count":14}],"updated_date":"2026-10-20T09:52:01.089006","created_date":"2025-10-10T00:00:00"}