{"id":"https://openalex.org/W4388921158","doi":"https://doi.org/10.30574/ijsra.2023.10.2.0947","title":"Opportunities and challenges of artificial intelligence in banking and financial services","display_name":"Opportunities and challenges of artificial intelligence in banking and financial services","publication_year":2023,"publication_date":"2023-11-22","ids":{"openalex":"https://openalex.org/W4388921158","doi":"https://doi.org/10.30574/ijsra.2023.10.2.0947"},"language":"en","primary_location":{"id":"doi:10.30574/ijsra.2023.10.2.0947","doi":"https://doi.org/10.30574/ijsra.2023.10.2.0947","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30574/ijsra.2023.10.2.0947","pdf_url":"https://ijsra.net/sites/default/files/IJSRA-2023-0947.pdf","source":{"id":"https://openalex.org/S4210204839","display_name":"International Journal of Science and Research Archive","issn_l":"2582-8185","issn":["2582-8185"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4383735917","host_organization_name":"GSC Online Press","host_organization_lineage":["https://openalex.org/P4383735917"],"host_organization_lineage_names":["GSC Online Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Science and Research Archive","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ijsra.net/sites/default/files/IJSRA-2023-0947.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093240434","display_name":"Balaji Dhashanamoorthi","orcid":"https://orcid.org/0009-0001-3676-2125","observed_orcids":["https://orcid.org/0009-0001-3676-2125"]},"institutions":[{"id":"https://openalex.org/I33585257","display_name":"Anna University, Chennai","ror":"https://ror.org/01qhf1r47","country_code":"IN","type":"education","lineage":["https://openalex.org/I33585257"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Balaji Dhashanamoorthi","raw_affiliation_strings":["Master of Engineering, Control and Instrumentation, CEG, Anna University, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Master of Engineering, Control and Instrumentation, CEG, Anna University, Chennai, India","institution_ids":["https://openalex.org/I33585257"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5093240434"],"corresponding_institution_ids":["https://openalex.org/I33585257"],"apc_list":null,"apc_paid":null,"fwci":6.3181,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.96559434,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"10","issue":"2","first_page":"272","last_page":"279"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.7886000275611877,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.7886000275611877,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13904","display_name":"Artificial Intelligence Applications","score":0.11819999665021896,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.034299999475479126,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence-in-banking","display_name":"artificial intelligence in banking","score":0.949999988079071},{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.9750000238418579},{"id":"https://openalex.org/keywords/banking-automation","display_name":"banking automation","score":0.6650000214576721},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.777999997138977},{"id":"https://openalex.org/keywords/fraud-detection","display_name":"fraud detection","score":0.9520000219345093},{"id":"https://openalex.org/keywords/personalized-customer-service","display_name":"personalized customer service","score":0.6840000152587891},{"id":"https://openalex.org/keywords/data-driven-decision-making","display_name":"data-driven decision making","score":0.8159999847412109},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.7699999809265137},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.7710000276565552}],"concepts":[{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.6669102311134338},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6435500383377075},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5351843237876892},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.49150025844573975},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4567370116710663},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.42751529812812805},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09309598803520203},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30574/ijsra.2023.10.2.0947","doi":"https://doi.org/10.30574/ijsra.2023.10.2.0947","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30574/ijsra.2023.10.2.0947","pdf_url":"https://ijsra.net/sites/default/files/IJSRA-2023-0947.pdf","source":{"id":"https://openalex.org/S4210204839","display_name":"International Journal of Science and Research Archive","issn_l":"2582-8185","issn":["2582-8185"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4383735917","host_organization_name":"GSC Online Press","host_organization_lineage":["https://openalex.org/P4383735917"],"host_organization_lineage_names":["GSC Online Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Science and Research Archive","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30574/ijsra.2023.10.2.0947","doi":"https://doi.org/10.30574/ijsra.2023.10.2.0947","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30574/ijsra.2023.10.2.0947","pdf_url":"https://ijsra.net/sites/default/files/IJSRA-2023-0947.pdf","source":{"id":"https://openalex.org/S4210204839","display_name":"International Journal of Science and Research Archive","issn_l":"2582-8185","issn":["2582-8185"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4383735917","host_organization_name":"GSC Online Press","host_organization_lineage":["https://openalex.org/P4383735917"],"host_organization_lineage_names":["GSC Online Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Science and Research Archive","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5263000130653381,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"},{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4388921158.pdf","grobid_xml":"https://content.openalex.org/works/W4388921158.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1587555459","https://openalex.org/W1821977771","https://openalex.org/W2589265812","https://openalex.org/W2907298821","https://openalex.org/W4388579971","https://openalex.org/W4388579976","https://openalex.org/W4388580315","https://openalex.org/W4388580321","https://openalex.org/W4388580338","https://openalex.org/W4388921046","https://openalex.org/W4389001616"],"related_works":["https://openalex.org/W7171496298","https://openalex.org/W4409525712","https://openalex.org/W7172528185","https://openalex.org/W7116373060","https://openalex.org/W7084599973","https://openalex.org/W7127585903","https://openalex.org/W7217847555","https://openalex.org/W7217360004","https://openalex.org/W7161944434","https://openalex.org/W7217800490"],"abstract_inverted_index":{"AI":[0,20,45,64,89],"is":[1,25],"a":[2,30],"crucial":[3],"element":[4],"of":[5,32,100],"the":[6,22],"banking":[7,15,23],"and":[8,13,55,62,71,82,109],"financial":[9],"industries,":[10],"providing":[11,113],"affordable":[12],"reliable":[14],"services.":[16],"The":[17],"market":[18],"for":[19],"in":[21],"sector":[24],"expected":[26],"to":[27,36,47,86,116],"grow":[28],"at":[29],"CAGR":[31],"32.6%":[33],"from":[34,74],"2021":[35],"2030,":[37],"reaching":[38],"$64.03":[39],"billion":[40],"by":[41,96],"2030.":[42],"Banks":[43],"use":[44],"technologies":[46],"automate":[48],"their":[49,117],"operational":[50],"processes,":[51],"improve":[52],"customer":[53,80],"support,":[54],"mitigate":[56],"potential":[57],"risks,":[58],"ultimately":[59],"increasing":[60],"efficiency":[61],"productivity.":[63],"can":[65,77,90,106],"help":[66,91],"banks":[67,92,105],"identify":[68],"fraudulent":[69],"activities":[70],"prevent":[72],"them":[73],"occurring.":[75],"It":[76],"also":[78],"analyze":[79],"data":[81],"provide":[83],"personalized":[84],"services":[85,115],"customers.":[87,118],"Additionally,":[88],"make":[93],"better":[94,114],"decisions":[95],"analyzing":[97],"large":[98],"amounts":[99],"data.":[101],"By":[102],"using":[103],"AI,":[104],"reduce":[107],"costs":[108],"increase":[110],"profits":[111],"while":[112]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2023-11-23T00:00:00"}
