{"id":"https://openalex.org/W4388540323","doi":"https://doi.org/10.13033/ijahp.v15i2.1018","title":"WIN THE COMPETITION BY LISTENING TO CUSTOMER VOICES: AN ANALYSIS OF RIDESHARING BUSINESS IN SURAKARTA","display_name":"WIN THE COMPETITION BY LISTENING TO CUSTOMER VOICES: AN ANALYSIS OF RIDESHARING BUSINESS IN SURAKARTA","publication_year":2023,"publication_date":"2023-11-09","ids":{"openalex":"https://openalex.org/W4388540323","doi":"https://doi.org/10.13033/ijahp.v15i2.1018"},"language":"en","primary_location":{"id":"doi:10.13033/ijahp.v15i2.1018","doi":"https://doi.org/10.13033/ijahp.v15i2.1018","is_oa":true,"landing_page_url":"http://dx.doi.org/10.13033/ijahp.v15i2.1018","pdf_url":"https://ijahp.org/index.php/IJAHP/article/download/1018/857","source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijahp.org/index.php/IJAHP/article/download/1018/857","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032785420","display_name":"Septin Puji Astuti","orcid":"https://orcid.org/0000-0002-9988-9975","observed_orcids":["https://orcid.org/0000-0002-9988-9975"]},"institutions":[{"id":"https://openalex.org/I4400008912","display_name":"UIN Raden Mas Said Surakarta","ror":"https://ror.org/0037hx413","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008912"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Septin Puji Astuti","raw_affiliation_strings":["UIN Raden Mas Said Surakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UIN Raden Mas Said Surakarta, Indonesia","institution_ids":["https://openalex.org/I4400008912"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109654379","display_name":"Brillian Aziz Setiawan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4400008912","display_name":"UIN Raden Mas Said Surakarta","ror":"https://ror.org/0037hx413","country_code":"ID","type":"education","lineage":["https://openalex.org/I4400008912"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Brillian Aziz Setiawan","raw_affiliation_strings":["UIN Raden Mas Said Surakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UIN Raden Mas Said Surakarta, Indonesia","institution_ids":["https://openalex.org/I4400008912"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4400008912"],"apc_list":null,"apc_paid":null,"fwci":0.7316,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.68709677,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"15","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.8871999979019165,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.8871999979019165,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.05000000074505806,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.01720000058412552,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ridesharing","display_name":"ride-sharing","score":0.8209999799728394},{"id":"https://openalex.org/keywords/ride-hailing-platforms","display_name":"ride-hailing platforms","score":0.7099999785423279},{"id":"https://openalex.org/keywords/grab","display_name":"Grab","score":0.652999997138977},{"id":"https://openalex.org/keywords/gojek","display_name":"Gojek","score":0.9879999756813049},{"id":"https://openalex.org/keywords/proverbs","display_name":"proverbs","score":0.9480000138282776},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.7459999918937683},{"id":"https://openalex.org/keywords/competitiveness","display_name":"competitiveness","score":0.4880000054836273},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9789999723434448},{"id":"https://openalex.org/keywords/price","display_name":"price","score":0.6850000023841858},{"id":"https://openalex.org/keywords/promotion","display_name":"promotion","score":0.6710000038146973},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"voice of the customer","score":0.4620000123977661},{"id":"https://openalex.org/keywords/surakarta","display_name":"Surakarta","score":0.8759999871253967}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6230236887931824},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5469321608543396},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5160648226737976},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5155825018882751},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.49072158336639404},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4825379252433777},{"id":"https://openalex.org/C105458232","wikidata":"https://www.wikidata.org/wiki/Q689044","display_name":"Voucher","level":2,"score":0.4604175388813019},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.44146299362182617},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.41254308819770813},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3446924090385437},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.15716037154197693},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12076649069786072},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.13033/ijahp.v15i2.1018","doi":"https://doi.org/10.13033/ijahp.v15i2.1018","is_oa":true,"landing_page_url":"http://dx.doi.org/10.13033/ijahp.v15i2.1018","pdf_url":"https://ijahp.org/index.php/IJAHP/article/download/1018/857","source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.13033/ijahp.v15i2.1018","doi":"https://doi.org/10.13033/ijahp.v15i2.1018","is_oa":true,"landing_page_url":"http://dx.doi.org/10.13033/ijahp.v15i2.1018","pdf_url":"https://ijahp.org/index.php/IJAHP/article/download/1018/857","source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.7250000238418579},{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4388540323.pdf","grobid_xml":"https://content.openalex.org/works/W4388540323.grobid-xml"},"referenced_works_count":51,"referenced_works":["https://openalex.org/W602722663","https://openalex.org/W2000437409","https://openalex.org/W2006215043","https://openalex.org/W2010335248","https://openalex.org/W2025809961","https://openalex.org/W2032074713","https://openalex.org/W2038635849","https://openalex.org/W2048033446","https://openalex.org/W2072348358","https://openalex.org/W2163599294","https://openalex.org/W2252619433","https://openalex.org/W2299406069","https://openalex.org/W2571679640","https://openalex.org/W2584267730","https://openalex.org/W2622621042","https://openalex.org/W2744402686","https://openalex.org/W2766675551","https://openalex.org/W2770608370","https://openalex.org/W2790071791","https://openalex.org/W2792760871","https://openalex.org/W2795631417","https://openalex.org/W2900635588","https://openalex.org/W2904718320","https://openalex.org/W2905619150","https://openalex.org/W2911620504","https://openalex.org/W2941356861","https://openalex.org/W2956161257","https://openalex.org/W2995847192","https://openalex.org/W2995872803","https://openalex.org/W2998597238","https://openalex.org/W3004374212","https://openalex.org/W3010078008","https://openalex.org/W3091882960","https://openalex.org/W3092586183","https://openalex.org/W3097040562","https://openalex.org/W3099017642","https://openalex.org/W3136043682","https://openalex.org/W3191691488","https://openalex.org/W3194051147","https://openalex.org/W3202055602","https://openalex.org/W4200363191","https://openalex.org/W4221043364","https://openalex.org/W4249866060","https://openalex.org/W4281704665","https://openalex.org/W4281806191","https://openalex.org/W4293058718","https://openalex.org/W4312752925","https://openalex.org/W4313639066","https://openalex.org/W4321075872","https://openalex.org/W4323363783","https://openalex.org/W4388678609"],"related_works":["https://openalex.org/W4405883440","https://openalex.org/W3136043682","https://openalex.org/W7215941519","https://openalex.org/W2983052847","https://openalex.org/W7204059383","https://openalex.org/W7162863756","https://openalex.org/W7117461341","https://openalex.org/W7171643040","https://openalex.org/W7155631321","https://openalex.org/W4412668053"],"abstract_inverted_index":{"Ridesharing":[0],"has":[1,51],"attracted":[2],"worldwide":[3],"attention":[4],"due":[5],"to":[6,9,65,98,126],"its":[7],"contribution":[8],"the":[10,15,41,67,94,100,118,142,152,165,194,202,212,221,227],"environment,":[11],"notably":[12],"in":[13,55,74,180,187],"reducing":[14],"number":[16],"of":[17,43,49,61,102],"privately":[18],"owned":[19],"vehicles,":[20],"alleviating":[21],"traffic":[22],"congestion,":[23],"and":[24,89,114,139,148,174,209,224],"mitigating":[25],"air":[26],"pollution":[27],"arising":[28],"from":[29,164],"private":[30],"transportation.":[31],"Currently,":[32],"Indonesia\u2019s":[33],"ridesharing":[34,57,71,85,103,162],"platform":[35,108],"is":[36,64],"a":[37,158],"prominent":[38],"player":[39],"within":[40],"realm":[42],"popular":[44],"e-commerce":[45],"businesses.":[46],"The":[47,59,77,105,130],"use":[48],"technology":[50],"increased":[52],"public":[53],"interest":[54],"adopting":[56],"services.":[58],"goal":[60],"this":[62],"study":[63,92],"assess":[66],"competitive":[68],"landscape":[69],"among":[70,161,230],"companies":[72],"operating":[73],"Surakarta,":[75],"Indonesia.":[76],"participants":[78],"are":[79],"customers":[80],"with":[81,83],"experience":[82],"three":[84,134,188],"platforms:":[86],"Grab,":[87],"Go-Jek,":[88],"Maxim.":[90],"This":[91,154],"implemented":[93],"Analytic":[95],"Hierarchy":[96],"Process":[97],"evaluate":[99],"competitiveness":[101],"platforms.":[104],"benchmarks":[106],"for":[107],"selection":[109],"include":[110,133],"service":[111,119,198,213],"quality,":[112],"price,":[113,137],"promotional":[115,143,231],"activities.":[116],"Within":[117,211],"quality":[120,199,214],"domain,":[121],"Parasuraman":[122],"proposed":[123],"five":[124],"dimensions":[125],"serve":[127],"as":[128,151,168,201],"sub-criteria.":[129,153,189],"price":[131,208,222],"criteria":[132,144],"sub-criteria:":[135],"low":[136],"discounts,":[138],"affordability.":[140],"Meanwhile,":[141],"encompass":[145],"advertisement,":[146],"vouchers,":[147],"digital":[149],"influence":[150],"study\u2019s":[155],"findings":[156],"reveal":[157],"preference":[159],"hierarchy":[160],"alternatives":[163],"customer\u2019s":[166],"perspective":[167],"follows:":[169],"Grab":[170,177],"(0.402),":[171],"Go-Jek":[172,184],"(0.365),":[173],"Maxim":[175,191],"(0.226).":[176],"ranks":[178,185],"highest":[179,186,228],"eight":[181],"sub-criteria,":[182],"whereas":[183],"Conversely,":[190],"consistently":[192],"occupies":[193],"lowest":[195],"rank.":[196],"Notably,":[197],"emerges":[200],"foremost":[203],"priority,":[204],"closely":[205],"followed":[206],"by":[207],"promotion.":[210],"criteria,":[215,223],"assurance":[216],"takes":[217],"precedence,":[218],"affordability":[219],"leads":[220],"vouchers":[225],"have":[226],"priority":[229],"criteria.":[232]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2023-11-10T00:00:00"}