{"id":"https://openalex.org/W4388514742","doi":"https://doi.org/10.48550/arxiv.2311.03952","title":"An Analysis of Dialogue Repair in Voice Assistants","display_name":"An Analysis of Dialogue Repair in Voice Assistants","publication_year":2023,"publication_date":"2023-11-07","ids":{"openalex":"https://openalex.org/W4388514742","doi":"https://doi.org/10.48550/arxiv.2311.03952"},"language":"en","primary_location":{"id":"pmh:oai:arXiv.org:2311.03952","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2311.03952","pdf_url":"https://arxiv.org/pdf/2311.03952","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"volume":null,"type":"preprint","is_traditional":true,"indexed_in":["arxiv","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2311.03952","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Galbraith, Matthew","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I170486558","display_name":"Universitat Pompeu Fabra","ror":"https://ror.org/04n0g0b29","country_code":"ES","type":"education","lineage":["https://openalex.org/I170486558"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Galbraith, Matthew","raw_affiliation_strings":["Universitat Pompeu Fabra Barcelona , Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitat Pompeu Fabra Barcelona , Spain","institution_ids":["https://openalex.org/I170486558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I170486558"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.003100000089034438,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voice-assistants","display_name":"voice assistants","score":0.9190000295639038},{"id":"https://openalex.org/keywords/spoken-dialogue-systems","display_name":"spoken dialogue systems","score":0.9449999928474426},{"id":"https://openalex.org/keywords/human-machine-interaction","display_name":"human-machine interaction","score":0.7369999885559082},{"id":"https://openalex.org/keywords/google-assistant","display_name":"Google Assistant","score":0.6019999980926514},{"id":"https://openalex.org/keywords/siri","display_name":"Siri","score":1.0},{"id":"https://openalex.org/keywords/user-acceptance","display_name":"user acceptance","score":0.7879999876022339},{"id":"https://openalex.org/keywords/misunderstanding","display_name":"misunderstanding","score":0.4429999887943268}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5816159248352051},{"id":"https://openalex.org/C146047270","wikidata":"https://www.wikidata.org/wiki/Q469666","display_name":"Human\u2013machine system","level":2,"score":0.5710951089859009},{"id":"https://openalex.org/C2987082051","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Human interaction","level":2,"score":0.5532426834106445},{"id":"https://openalex.org/C150303390","wikidata":"https://www.wikidata.org/wiki/Q1983852","display_name":"Virtual actor","level":3,"score":0.5070114135742188},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.43259820342063904},{"id":"https://openalex.org/C2993724205","wikidata":"https://www.wikidata.org/wiki/Q315","display_name":"Human language","level":2,"score":0.4215020537376404},{"id":"https://openalex.org/C2781162219","wikidata":"https://www.wikidata.org/wiki/Q26250693","display_name":"Replicate","level":2,"score":0.4195239543914795},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.3036211133003235},{"id":"https://openalex.org/C194969405","wikidata":"https://www.wikidata.org/wiki/Q170519","display_name":"Virtual reality","level":2,"score":0.09720927476882935},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:arXiv.org:2311.03952","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2311.03952","pdf_url":"https://arxiv.org/pdf/2311.03952","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"doi:10.48550/arxiv.2311.03952","doi":"https://doi.org/10.48550/arxiv.2311.03952","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2311.03952","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2311.03952","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2311.03952","pdf_url":"https://arxiv.org/pdf/2311.03952","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4388514742.pdf","grobid_xml":"https://content.openalex.org/works/W4388514742.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W1916508083","https://openalex.org/W2116645326","https://openalex.org/W2783089003","https://openalex.org/W2939803556","https://openalex.org/W3160931648","https://openalex.org/W4394637965"],"related_works":["https://openalex.org/W4404245314","https://openalex.org/W4384613954","https://openalex.org/W4413789024","https://openalex.org/W4408274313","https://openalex.org/W4396218389","https://openalex.org/W3187195714","https://openalex.org/W7217091316","https://openalex.org/W7218722617","https://openalex.org/W7064012758","https://openalex.org/W4313367401"],"abstract_inverted_index":{"Spoken":[0],"dialogue":[1,30],"systems":[2],"have":[3],"transformed":[4],"human-machine":[5,116,131],"interaction":[6,114,132],"by":[7,37],"providing":[8],"real-time":[9],"responses":[10],"to":[11,51,69],"queries.":[12],"However,":[13],"misunderstandings":[14],"between":[15,32,109],"the":[16,24,52,99,119,125],"user":[17,80],"and":[18,35,43,49,78,90,96,115,135],"system":[19],"persist.":[20],"This":[21],"study":[22],"explores":[23],"significance":[25],"of":[26,127],"interactional":[27,110,128],"language":[28,111,129],"in":[29,58,85,112,130,133],"repair":[31,54,72,87],"virtual":[33],"assistants":[34],"users":[36],"analyzing":[38],"interactions":[39],"with":[40,93],"Google":[41],"Assistant":[42],"Siri,":[44],"focusing":[45],"on":[46,107,124],"their":[47],"utilization":[48],"response":[50],"other-initiated":[53],"strategy":[55,88],"\"huh?\"":[56],"prevalent":[57],"human-human":[59,113],"interaction.":[60],"Findings":[61],"reveal":[62],"several":[63],"assistant-generated":[64],"strategies":[65,73],"but":[66],"an":[67],"inability":[68],"replicate":[70],"human-like":[71],"such":[74],"as":[75],"\"huh?\".":[76],"English":[77,134],"Spanish":[79],"acceptability":[81],"surveys":[82],"show":[83],"differences":[84],"users'":[86],"preferences":[89],"assistant":[91],"usage,":[92],"both":[94],"similarities":[95],"disparities":[97],"among":[98],"two":[100],"surveyed":[101],"languages.":[102],"These":[103],"results":[104],"shed":[105],"light":[106],"inequalities":[108],"interaction,":[117],"underscoring":[118],"need":[120],"for":[121],"further":[122],"research":[123],"impact":[126],"beyond.":[136]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-11-09T00:00:00"}
