{"id":"https://openalex.org/W4388215668","doi":"https://doi.org/10.52756/ijerr.2023.v34spl.006","title":"Online Employees Communication Behaviours During Crisis in Jordanian Public Hospitals: The Value of Internal Communication Practices","display_name":"Online Employees Communication Behaviours During Crisis in Jordanian Public Hospitals: The Value of Internal Communication Practices","publication_year":2023,"publication_date":"2023-10-30","ids":{"openalex":"https://openalex.org/W4388215668","doi":"https://doi.org/10.52756/ijerr.2023.v34spl.006"},"language":"en","primary_location":{"id":"doi:10.52756/ijerr.2023.v34spl.006","doi":"https://doi.org/10.52756/ijerr.2023.v34spl.006","is_oa":true,"landing_page_url":"https://doi.org/10.52756/ijerr.2023.v34spl.006","pdf_url":"https://qtanalytics.in/journals/index.php/IJERR/article/download/2376/1405","source":{"id":"https://openalex.org/S4210186890","display_name":"International Journal of experimental research and review","issn_l":"2455-4855","issn":["2455-4855"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Experimental Research and Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://qtanalytics.in/journals/index.php/IJERR/article/download/2376/1405","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Ahmad Sharairi","orcid":"https://orcid.org/0009-0005-6051-9263","observed_orcids":["https://orcid.org/0009-0005-6051-9263"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Ahmad Sharairi","raw_affiliation_strings":["School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia"],"raw_orcid":"https://orcid.org/0009-0005-6051-9263","affiliations":[{"raw_affiliation_string":"School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia","institution_ids":["https://openalex.org/I94625822"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037166492","display_name":"Jamilah Binti Jamal","orcid":"https://orcid.org/0000-0002-4791-4016","observed_orcids":["https://orcid.org/0000-0002-4791-4016"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Jamilah Jamal","raw_affiliation_strings":["School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-4791-4016","affiliations":[{"raw_affiliation_string":"School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia","institution_ids":["https://openalex.org/I94625822"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061256107","display_name":"Norhafezah Yusof","orcid":"https://orcid.org/0000-0003-2187-2652","observed_orcids":["https://orcid.org/0000-0003-2187-2652"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Norhafezah Yusof","raw_affiliation_strings":["School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-2187-2652","affiliations":[{"raw_affiliation_string":"School of Multimedia Technology and Communication, Universiti Utara Malaysia, Malaysia","institution_ids":["https://openalex.org/I94625822"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I94625822"],"apc_list":null,"apc_paid":null,"fwci":3.3203,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.92203754,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"34","issue":"Special Vo","first_page":"44","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Communication Studies and Media","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.7279999852180481},{"id":"https://openalex.org/keywords/symmetrical-communication","display_name":"symmetrical communication","score":0.7450000047683716},{"id":"https://openalex.org/keywords/transparent-communication","display_name":"transparent communication","score":0.9959999918937683},{"id":"https://openalex.org/keywords/employee-organization-relationship","display_name":"employee-organization relationship","score":0.9739999771118164},{"id":"https://openalex.org/keywords/relationship-management-theory","display_name":"relationship management theory","score":0.9739999771118164},{"id":"https://openalex.org/keywords/internal-communication","display_name":"internal communication","score":0.9470000267028809},{"id":"https://openalex.org/keywords/public-hospitals","display_name":"public hospitals","score":0.8220000267028809},{"id":"https://openalex.org/keywords/healthcare-workers","display_name":"healthcare workers","score":0.7919999957084656},{"id":"https://openalex.org/keywords/jordan","display_name":"Jordan","score":0.5889999866485596}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.685089647769928},{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.5300585627555847},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5205829739570618},{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.5131333470344543},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4863003194332123},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.4622513949871063},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4283943176269531},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3957967460155487},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3703448176383972},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21981993317604065},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16120699048042297},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13189363479614258},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.52756/ijerr.2023.v34spl.006","doi":"https://doi.org/10.52756/ijerr.2023.v34spl.006","is_oa":true,"landing_page_url":"https://doi.org/10.52756/ijerr.2023.v34spl.006","pdf_url":"https://qtanalytics.in/journals/index.php/IJERR/article/download/2376/1405","source":{"id":"https://openalex.org/S4210186890","display_name":"International Journal of experimental research and review","issn_l":"2455-4855","issn":["2455-4855"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Experimental Research and Review","raw_type":"journal-article"},{"id":"pmh:oai:qtanalytics.in/journals:article/2376","doi":null,"is_oa":true,"landing_page_url":"https://qtanalytics.in/journals/index.php/IJERR/article/view/2376","pdf_url":null,"source":{"id":"https://openalex.org/S4210186890","display_name":"International Journal of experimental research and review","issn_l":"2455-4855","issn":["2455-4855"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2455-4855","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.52756/ijerr.2023.v34spl.006","doi":"https://doi.org/10.52756/ijerr.2023.v34spl.006","is_oa":true,"landing_page_url":"https://doi.org/10.52756/ijerr.2023.v34spl.006","pdf_url":"https://qtanalytics.in/journals/index.php/IJERR/article/download/2376/1405","source":{"id":"https://openalex.org/S4210186890","display_name":"International Journal of experimental research and review","issn_l":"2455-4855","issn":["2455-4855"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Experimental Research and Review","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4388215668.pdf","grobid_xml":"https://content.openalex.org/works/W4388215668.grobid-xml"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W1491649761","https://openalex.org/W1528215981","https://openalex.org/W1820801730","https://openalex.org/W1968973086","https://openalex.org/W1994089518","https://openalex.org/W2006837698","https://openalex.org/W2018201949","https://openalex.org/W2025583398","https://openalex.org/W2026510197","https://openalex.org/W2036149274","https://openalex.org/W2038702827","https://openalex.org/W2046959046","https://openalex.org/W2049525547","https://openalex.org/W2059016606","https://openalex.org/W2074932610","https://openalex.org/W2107677880","https://openalex.org/W2135058876","https://openalex.org/W2137797244","https://openalex.org/W2511111722","https://openalex.org/W2528426399","https://openalex.org/W2575179825","https://openalex.org/W2781489125","https://openalex.org/W2900642020","https://openalex.org/W2929097146","https://openalex.org/W2967430761","https://openalex.org/W2991831918","https://openalex.org/W3006333906","https://openalex.org/W3010228356","https://openalex.org/W3108981391","https://openalex.org/W3174357772","https://openalex.org/W3186358886","https://openalex.org/W3206061940","https://openalex.org/W3215685033","https://openalex.org/W4200057234","https://openalex.org/W4213116736","https://openalex.org/W4214927619","https://openalex.org/W4226027671","https://openalex.org/W4244289387","https://openalex.org/W4385997775","https://openalex.org/W4412302990"],"related_works":["https://openalex.org/W7056576937","https://openalex.org/W4415959078","https://openalex.org/W7220595520","https://openalex.org/W2944336814","https://openalex.org/W7215499295","https://openalex.org/W3012501864","https://openalex.org/W4417103093","https://openalex.org/W7147364069","https://openalex.org/W6922620346","https://openalex.org/W4409412815"],"abstract_inverted_index":{"The":[0,22,46,82,96],"present":[1],"study":[2,23,47,125,144],"examined":[3,36,145],"symmetrical":[4],"communication":[5,9,111,165],"(SC)":[6],"and":[7,17,20,39,44,79,101,108,137,158],"transparent":[8],"(TC)":[10],"by":[11,117],"studying":[12],"crisis":[13],"employee-organization":[14,122],"relationships":[15,97],"(EOR)":[16],"their":[18],"causes":[19],"effects.":[21],"utilised":[24],"relationship":[25],"management":[26],"theory":[27],"(RMT)":[28],"to":[29,130],"evaluate":[30],"crisis-related":[31],"online":[32,50,80,93,109,140,163],"employee":[33,94,164],"communication.":[34,95],"It":[35,67,73],"RMT":[37,150],"antecedents":[38],"consequences,":[40],"including":[41],"EOR,":[42],"SC":[43,90],"TC.":[45],"conducted":[48],"an":[49],"survey":[51],"through":[52],"a":[53,167],"questionnaire":[54],"collecting":[55],"data":[56],"from":[57],"392":[58],"full-time":[59],"employees":[60],"at":[61],"three":[62],"public":[63],"hospitals":[64],"in":[65,139,151],"Jordan.":[66],"tested":[68],"the":[69,75,87,118,121,131,143,146,152,155],"hypotheses":[70],"using":[71],"PLS-SEM.":[72],"supported":[74],"link":[76],"between":[77,98],"TC":[78,100],"ECB.":[81],"results":[83],"did":[84],"not":[85],"support":[86],"hypothesis":[88],"that":[89],"directly":[91],"affected":[92],"SC,":[99,106],"EOR":[102],"were":[103,114],"also":[104],"supported.":[105],"TC,":[107],"employees\u2019":[110],"behaviour":[112],"(ECB)":[113],"fully":[115],"mediated":[116],"role":[119],"of":[120,149,154],"relationships.":[123],"This":[124],"could":[126],"contribute":[127],"new":[128],"knowledge":[129],"literature":[132],"on":[133,162],"internal":[134],"communication,":[135],"EORs,":[136],"ECB":[138],"settings.":[141],"Hence,":[142],"theoretical":[147],"framework":[148],"context":[153],"healthcare":[156],"sector":[157],"its":[159],"practical":[160],"effects":[161],"during":[166],"crisis.":[168]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2023-11-03T00:00:00"}
