{"id":"https://openalex.org/W4388096773","doi":"https://doi.org/10.52660/jksc.2023.29.5.1079","title":"Relationship between Jay Customer Behavior Hair Beauty Workers\u2019 Emotional Labor, Emotional Exhaustion, and Service Sabotage","display_name":"Relationship between Jay Customer Behavior Hair Beauty Workers\u2019 Emotional Labor, Emotional Exhaustion, and Service Sabotage","publication_year":2023,"publication_date":"2023-10-31","ids":{"openalex":"https://openalex.org/W4388096773","doi":"https://doi.org/10.52660/jksc.2023.29.5.1079"},"language":"en","primary_location":{"id":"doi:10.52660/jksc.2023.29.5.1079","doi":"https://doi.org/10.52660/jksc.2023.29.5.1079","is_oa":true,"landing_page_url":"http://dx.doi.org/10.52660/jksc.2023.29.5.1079","pdf_url":"https://www.e-jkc.org/upload/pdf/JKSC-2023-29-5-1079.pdf","source":{"id":"https://openalex.org/S4210199140","display_name":"Journal of the Korean Society of Cosmetology","issn_l":"1229-4349","issn":["1229-4349","2765-5881"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Korean Society of Cosmetology","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.e-jkc.org/upload/pdf/JKSC-2023-29-5-1079.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085626483","display_name":"Seung-Hyeon Mun","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210148722","display_name":"Kwangju Women's University","ror":"https://ror.org/04xz43j90","country_code":"KR","type":"education","lineage":["https://openalex.org/I4210148722"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Seung-Hyeon Mun","raw_affiliation_strings":["Professor, Department of Graduate School of Health Industry, Kwangju Women's University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor, Department of Graduate School of Health Industry, Kwangju Women's University","institution_ids":["https://openalex.org/I4210148722"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072722140","display_name":"Jae-Sook Lee","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210148722","display_name":"Kwangju Women's University","ror":"https://ror.org/04xz43j90","country_code":"KR","type":"education","lineage":["https://openalex.org/I4210148722"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jae-Sook Lee","raw_affiliation_strings":["Professor, Department of Graduate School of Health Industry, Kwangju Women's University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor, Department of Graduate School of Health Industry, Kwangju Women's University","institution_ids":["https://openalex.org/I4210148722"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5072722140"],"corresponding_institution_ids":["https://openalex.org/I4210148722"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"29","issue":"5","first_page":"1079","last_page":"1088"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.9269999861717224},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.9980000257492065},{"id":"https://openalex.org/keywords/service-sabotage","display_name":"service sabotage","score":0.9959999918937683},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5600000023841858},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.515999972820282}],"concepts":[{"id":"https://openalex.org/C2780620123","wikidata":"https://www.wikidata.org/wiki/Q7242","display_name":"Beauty","level":2,"score":0.9121089577674866},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5837095379829407},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.49211257696151733},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.45502007007598877},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.44755083322525024},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4374275505542755},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2580408751964569},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1647891402244568},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.124368816614151},{"id":"https://openalex.org/C107038049","wikidata":"https://www.wikidata.org/wiki/Q35986","display_name":"Aesthetics","level":1,"score":0.10577335953712463},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.09742605686187744},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52660/jksc.2023.29.5.1079","doi":"https://doi.org/10.52660/jksc.2023.29.5.1079","is_oa":true,"landing_page_url":"http://dx.doi.org/10.52660/jksc.2023.29.5.1079","pdf_url":"https://www.e-jkc.org/upload/pdf/JKSC-2023-29-5-1079.pdf","source":{"id":"https://openalex.org/S4210199140","display_name":"Journal of the Korean Society of Cosmetology","issn_l":"1229-4349","issn":["1229-4349","2765-5881"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Korean Society of Cosmetology","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52660/jksc.2023.29.5.1079","doi":"https://doi.org/10.52660/jksc.2023.29.5.1079","is_oa":true,"landing_page_url":"http://dx.doi.org/10.52660/jksc.2023.29.5.1079","pdf_url":"https://www.e-jkc.org/upload/pdf/JKSC-2023-29-5-1079.pdf","source":{"id":"https://openalex.org/S4210199140","display_name":"Journal of the Korean Society of Cosmetology","issn_l":"1229-4349","issn":["1229-4349","2765-5881"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Korean Society of Cosmetology","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.9211000204086304,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[{"id":"https://openalex.org/G4262772213","display_name":null,"funder_award_id":"KWU23-017","funder_id":"https://openalex.org/F4320321265","funder_display_name":"Kwangju Women`s University"}],"funders":[{"id":"https://openalex.org/F4320321265","display_name":"Kwangju Women`s University","ror":"https://ror.org/04xz43j90"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4388096773.pdf","grobid_xml":"https://content.openalex.org/works/W4388096773.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W1995904542","https://openalex.org/W2012111065","https://openalex.org/W2016723315","https://openalex.org/W2018365714","https://openalex.org/W2044569628","https://openalex.org/W2055582888","https://openalex.org/W2061887924","https://openalex.org/W2067718403","https://openalex.org/W2070692217","https://openalex.org/W2070807394","https://openalex.org/W2071666535","https://openalex.org/W2075097597","https://openalex.org/W2080128455","https://openalex.org/W2087752811","https://openalex.org/W2091392558","https://openalex.org/W2095080321","https://openalex.org/W2113800396","https://openalex.org/W2149241922","https://openalex.org/W2333057539","https://openalex.org/W2411836977","https://openalex.org/W2544273844","https://openalex.org/W2566198279","https://openalex.org/W2766544182","https://openalex.org/W2803161132","https://openalex.org/W2903001836","https://openalex.org/W2940752825","https://openalex.org/W3040114653","https://openalex.org/W3048514539","https://openalex.org/W3097477067","https://openalex.org/W3198012325","https://openalex.org/W3198784925","https://openalex.org/W4220763137","https://openalex.org/W4285011818"],"related_works":["https://openalex.org/W3198012325","https://openalex.org/W3202505109","https://openalex.org/W3169386037","https://openalex.org/W3155896752","https://openalex.org/W2947440588","https://openalex.org/W2562343638","https://openalex.org/W3210609391","https://openalex.org/W3202192254","https://openalex.org/W3119280829","https://openalex.org/W3174833113"],"abstract_inverted_index":{"The":[0,72,196],"purpose":[1],"of":[2,69,78,103,125,142,155,178,198,223,226],"this":[3,70,199],"study":[4,200],"was":[5,62,149,172,194],"to":[6,49,64,203,220],"analyze":[7],"the":[8,44,66,100,122,152,175,214,221],"relationship":[9],"between":[10,209],"jay":[11],"customer":[12,91,114,130,132],"behavior":[13,92,115,133],"and":[14,22,43,57,211,218],"hair":[15,36,104,126,143,156,215],"beauty":[16,37,105,127,144,157,180,207,216],"worker\u2019s":[17],"emotional":[18,20,101,123,153,176],"labor,":[19],"exhaustion,":[21],"service":[23,140,167,189],"sabotage.":[24],"Data":[25],"were":[26,47,87,110],"collected":[27,45],"adopting":[28],"a":[29,76,94,117,135,160,185,205,224],"face-to-face/non":[30],"face-to-face":[31],"survey":[32],"method":[33],"for":[34],"206":[35],"experts":[38],"in":[39,213],"K":[40],"Metropolitan":[41],"City,":[42],"data":[46],"subjected":[48],"descriptive,":[50],"confirmatory":[51],"factor":[52],"analysis":[53,61],"(CFA),":[54],"reliability,":[55],"correlation,":[56],"structural":[58],"equation":[59],"model":[60],"conducted":[63],"verify":[65],"five":[67],"hypothesis":[68,85,108,147],"study.":[71],"conclusions":[73],"drawn":[74],"through":[75],"series":[77],"research":[79],"procedures":[80],"are":[81,201],"as":[82,89,112],"follows.":[83],"First,":[84],"1":[86],"accepted":[88,111],"joy":[90,113,131],"had":[93,116,134,159],"statistically":[95,161],"significant":[96,118,136,162,186],"positive(+)":[97,119,137,164],"effect":[98,120,138,165,187],"on":[99,121,139,166,188],"labor":[102,154],"workers.":[106,128],"Second,":[107],"2":[109],"exhaustion":[124,177],"Third":[129],"sabotage":[141],"workers,":[145],"so":[146,169,191],"3":[148],"adopted.":[150,173],"Fourth,":[151],"workers":[158,181,210],"but":[163],"sabotage,":[168,190],"Hypothesis":[170,192],"4":[171],"Fifth,":[174],"haird":[179],"did":[182],"not":[183],"show":[184],"5":[193],"rejected.":[195],"results":[197],"expected":[202],"localize":[204],"healthy":[206],"culture":[208,225],"customers":[212],"industry":[217],"contribute":[219],"establishment":[222],"mutual":[227],"respect.":[228]},"counts_by_year":[],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2023-11-01T00:00:00"}
