{"id":"https://openalex.org/W4387876907","doi":"https://doi.org/10.54878/3er5qg34","title":"THE EFFECT OF SUSTAINABLE PRACTICES ON CUSTOMER ATTITUDE: A STUDY OF SUSTAINABLE HOSPITALITY OPERATIONS","display_name":"THE EFFECT OF SUSTAINABLE PRACTICES ON CUSTOMER ATTITUDE: A STUDY OF SUSTAINABLE HOSPITALITY OPERATIONS","publication_year":2023,"publication_date":"2023-10-23","ids":{"openalex":"https://openalex.org/W4387876907","doi":"https://doi.org/10.54878/3er5qg34"},"language":"en","primary_location":{"id":"doi:10.54878/3er5qg34","doi":"https://doi.org/10.54878/3er5qg34","is_oa":true,"landing_page_url":"https://doi.org/10.54878/3er5qg34","pdf_url":"https://emiratesscholar.com/directory/index.php/ejbess/article/view/24/34","source":{"id":"https://openalex.org/S4387292965","display_name":"Emirati Journal of Business Economics & Social Studies","issn_l":"2791-3171","issn":["2791-3171"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Emirati Journal of Business, Economics, &amp; Social Studies","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://emiratesscholar.com/directory/index.php/ejbess/article/view/24/34","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072892325","display_name":"Varinder Singh Rana","orcid":"https://orcid.org/0009-0008-8562-8265","observed_orcids":["https://orcid.org/0009-0008-8562-8265","https://orcid.org/0000-0001-6158-9195"]},"institutions":[{"id":"https://openalex.org/I2799651553","display_name":"City University Ajman","ror":"https://ror.org/00zb4qh40","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799651553"]},{"id":"https://openalex.org/I28630478","display_name":"Kanya Maha Vidyalaya","ror":"https://ror.org/04svcpx91","country_code":"IN","type":"education","lineage":["https://openalex.org/I28630478"]}],"countries":["AE","IN"],"is_corresponding":false,"raw_author_name":"Varinder Singh Rana","raw_affiliation_strings":["Department Chair, Hospitality & Tourism Management, City University Ajman, UAE","Department of Hospitality & Tourism, Kanya Maha Vidyalaya -Punjab"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department Chair, Hospitality & Tourism Management, City University Ajman, UAE","institution_ids":["https://openalex.org/I2799651553"]},{"raw_affiliation_string":"Department of Hospitality & Tourism, Kanya Maha Vidyalaya -Punjab","institution_ids":["https://openalex.org/I28630478"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054200753","display_name":"Ashish Raina","orcid":"https://orcid.org/0000-0001-5812-5920","observed_orcids":["https://orcid.org/0000-0001-5812-5920"]},"institutions":[{"id":"https://openalex.org/I110360157","display_name":"Lovely Professional University","ror":"https://ror.org/00et6q107","country_code":"IN","type":"education","lineage":["https://openalex.org/I110360157"]},{"id":"https://openalex.org/I28630478","display_name":"Kanya Maha Vidyalaya","ror":"https://ror.org/04svcpx91","country_code":"IN","type":"education","lineage":["https://openalex.org/I28630478"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ashish Raina","raw_affiliation_strings":["Department of Hospitality & Tourism , Kanya Maha Vidyalaya -Punjab","Associate Professor School of Hotel Management & Tourism, Lovely Professional University-Punjab c ESID 1600 5601 2023"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hospitality & Tourism , Kanya Maha Vidyalaya -Punjab","institution_ids":["https://openalex.org/I28630478"]},{"raw_affiliation_string":"Associate Professor School of Hotel Management & Tourism, Lovely Professional University-Punjab c ESID 1600 5601 2023","institution_ids":["https://openalex.org/I110360157"]}]},{"author_position":"last","author":{"id":null,"display_name":"Gaurav Bathla","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110360157","display_name":"Lovely Professional University","ror":"https://ror.org/00et6q107","country_code":"IN","type":"education","lineage":["https://openalex.org/I110360157"]},{"id":"https://openalex.org/I2799651553","display_name":"City University Ajman","ror":"https://ror.org/00zb4qh40","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799651553"]},{"id":"https://openalex.org/I28630478","display_name":"Kanya Maha Vidyalaya","ror":"https://ror.org/04svcpx91","country_code":"IN","type":"education","lineage":["https://openalex.org/I28630478"]}],"countries":["AE","IN"],"is_corresponding":false,"raw_author_name":"Gaurav Bathla","raw_affiliation_strings":["Associate Professor School of Hotel Management & Tourism , Lovely Professional University-Punjab ESID 1600 5601 2023","Department Chair, Hospitality & Tourism Management, City University Ajman, UAE","Department of Hospitality & Tourism, Kanya Maha Vidyalaya -Punjab"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor School of Hotel Management & Tourism , Lovely Professional University-Punjab ESID 1600 5601 2023","institution_ids":["https://openalex.org/I110360157"]},{"raw_affiliation_string":"Department Chair, Hospitality & Tourism Management, City University Ajman, UAE","institution_ids":["https://openalex.org/I2799651553"]},{"raw_affiliation_string":"Department of Hospitality & Tourism, Kanya Maha Vidyalaya -Punjab","institution_ids":["https://openalex.org/I28630478"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8511,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.89243441,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"2","issue":"1","first_page":"4","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.04500000178813934,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.006500000134110451,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sustainable-hospitality","display_name":"sustainable hospitality","score":0.7459999918937683},{"id":"https://openalex.org/keywords/sustainable-business-practices","display_name":"sustainable business practices","score":0.6800000071525574},{"id":"https://openalex.org/keywords/consumer-attitudes","display_name":"consumer attitudes","score":0.8320000171661377},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.871999979019165},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9980000257492065},{"id":"https://openalex.org/keywords/willingness-to-pay-premium","display_name":"willingness to pay premium","score":0.953000009059906},{"id":"https://openalex.org/keywords/eco-friendly-practices","display_name":"eco-friendly practices","score":0.7179999947547913},{"id":"https://openalex.org/keywords/sustainable-supply-chain-management","display_name":"sustainable supply chain management","score":0.8190000057220459},{"id":"https://openalex.org/keywords/social-sustainability","display_name":"social sustainability","score":0.6079999804496765},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.6330000162124634},{"id":"https://openalex.org/keywords/destination-choice","display_name":"destination choice","score":0.5600000023841858}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7517623901367188},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7229015827178955},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7047396898269653},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.6235922574996948},{"id":"https://openalex.org/C2778999518","wikidata":"https://www.wikidata.org/wiki/Q8","display_name":"Happiness","level":2,"score":0.5685744285583496},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5486026406288147},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4967373013496399},{"id":"https://openalex.org/C2778734068","wikidata":"https://www.wikidata.org/wiki/Q1344240","display_name":"Sustainable tourism","level":3,"score":0.4631798565387726},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4606611132621765},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.41464027762413025},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.41038909554481506},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08453613519668579},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.54878/3er5qg34","doi":"https://doi.org/10.54878/3er5qg34","is_oa":true,"landing_page_url":"https://doi.org/10.54878/3er5qg34","pdf_url":"https://emiratesscholar.com/directory/index.php/ejbess/article/view/24/34","source":{"id":"https://openalex.org/S4387292965","display_name":"Emirati Journal of Business Economics & Social Studies","issn_l":"2791-3171","issn":["2791-3171"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Emirati Journal of Business, Economics, &amp; Social Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.54878/3er5qg34","doi":"https://doi.org/10.54878/3er5qg34","is_oa":true,"landing_page_url":"https://doi.org/10.54878/3er5qg34","pdf_url":"https://emiratesscholar.com/directory/index.php/ejbess/article/view/24/34","source":{"id":"https://openalex.org/S4387292965","display_name":"Emirati Journal of Business Economics & Social Studies","issn_l":"2791-3171","issn":["2791-3171"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Emirati Journal of Business, Economics, &amp; Social Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387876907.pdf","grobid_xml":"https://content.openalex.org/works/W4387876907.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W52375251","https://openalex.org/W787102141","https://openalex.org/W2000814543","https://openalex.org/W2001807287","https://openalex.org/W2002098610","https://openalex.org/W2003428641","https://openalex.org/W2012605711","https://openalex.org/W2012856092","https://openalex.org/W2014530101","https://openalex.org/W2020236881","https://openalex.org/W2067120914","https://openalex.org/W2069869930","https://openalex.org/W2080206984","https://openalex.org/W2098470612","https://openalex.org/W2100236021","https://openalex.org/W2103299208","https://openalex.org/W2115612291","https://openalex.org/W2141636284","https://openalex.org/W2155152989","https://openalex.org/W2156885875","https://openalex.org/W2193027828","https://openalex.org/W2758414574","https://openalex.org/W2789791829","https://openalex.org/W2956655003","https://openalex.org/W3017474797","https://openalex.org/W3081207853","https://openalex.org/W3106592163","https://openalex.org/W3125686936","https://openalex.org/W4280585682","https://openalex.org/W4309990446","https://openalex.org/W4379031440","https://openalex.org/W6675871629","https://openalex.org/W6824853084"],"related_works":["https://openalex.org/W2892608846","https://openalex.org/W3000675602","https://openalex.org/W3127341791","https://openalex.org/W2912258303","https://openalex.org/W787102141","https://openalex.org/W2302411121","https://openalex.org/W3173959366","https://openalex.org/W7165650104","https://openalex.org/W7131290966","https://openalex.org/W4391106118"],"abstract_inverted_index":{"As":[0],"the":[1,5,20,45,65,68,104,151,155,161,173,186,191],"21st":[2],"century":[3],"progresses,":[4],"pressure":[6],"to":[7,51,82,90,110,123,142,163],"be":[8,83],"economically,":[9],"socially,":[10],"and":[11,15,42,54,67,99,106,140,145,170,172,194],"environmentally":[12,118],"responsible":[13],"increases,":[14],"sustainability":[16],"becomes":[17],"one":[18],"of":[19,35,47],"most":[21],"essential":[22],"challenges":[23],"for":[24,39,167],"hoteliers":[25],"(UN":[26],"Conference,":[27],"1992).":[28],"Sustainable":[29],"business":[30],"practices":[31,135,153],"are":[32,56,79,100],"becoming":[33],"more":[34],"a":[36,165],"focal":[37],"point":[38],"both":[40],"suppliers":[41],"consumers":[43],"as":[44],"number":[46],"international":[48],"visitors":[49,88],"continues":[50],"rise.":[52],"Travelers":[53],"businesses":[55],"shifting":[57],"their":[58,125],"perspectives":[59],"on":[60],"what":[61],"is":[62],"necessary":[63],"in":[64,73,92,117,121,154,190],"future":[66],"roles":[69],"hotels":[70,78,93],"should":[71],"play":[72],"meeting":[74],"those":[75],"needs.":[76],"The":[77,147,182],"not":[80],"intended":[81],"tourist":[84],"destinations.":[85],"In":[86],"contrast,":[87],"choose":[89,143],"stay":[91],"because":[94],"they":[95,108],"provide":[96],"comfortable":[97],"accommodations":[98],"conveniently":[101],"located":[102],"near":[103],"sights":[105],"activities":[107,189],"came":[109],"see.":[111],"Thus,":[112],"hotel":[113],"owners":[114],"must":[115],"engage":[116],"friendly":[119],"procedures":[120],"order":[122],"ensure":[124],"establishments":[126],"remain":[127],"open.":[128],"This":[129],"study":[130,148,184],"examines":[131],"how":[132],"sustainable":[133,168,174],"hospitality":[134,156,175],"affect":[136],"consumer":[137,180],"happiness,":[138,160],"loyalty,":[139],"willingness":[141,162],"destinations":[144],"places.":[146],"explored":[149],"that":[150],"eco-friendly":[152],"industry":[157],"increase":[158],"customer":[159,195],"pay":[164],"premium":[166],"goods":[169],"services":[171],"supply":[176],"chain":[177],"management":[178],"boost":[179],"happiness.":[181],"research":[183],"established":[185],"association":[187],"between":[188],"social":[192],"dimension":[193],"loyalty.":[196]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2023-10-24T00:00:00"}
