{"id":"https://openalex.org/W4387867136","doi":"https://doi.org/10.29207/resti.v7i5.5184","title":"Enhancing User Interface and Experience of the Bukalapak Application: A Sentiment Analysis Approach for Improved Usability and User Satisfaction in Indonesia's E-Commerce Sector","display_name":"Enhancing User Interface and Experience of the Bukalapak Application: A Sentiment Analysis Approach for Improved Usability and User Satisfaction in Indonesia's E-Commerce Sector","publication_year":2023,"publication_date":"2023-10-22","ids":{"openalex":"https://openalex.org/W4387867136","doi":"https://doi.org/10.29207/resti.v7i5.5184"},"language":"en","primary_location":{"id":"doi:10.29207/resti.v7i5.5184","doi":"https://doi.org/10.29207/resti.v7i5.5184","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29207/resti.v7i5.5184","pdf_url":"https://jurnal.iaii.or.id/index.php/RESTI/article/download/5184/851","source":{"id":"https://openalex.org/S4210183703","display_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","issn_l":"2580-0760","issn":["2580-0760"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315237","host_organization_name":"Ikatan Ahli Indormatika Indonesia","host_organization_lineage":["https://openalex.org/P4310315237"],"host_organization_lineage_names":["Ikatan Ahli Indormatika Indonesia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://jurnal.iaii.or.id/index.php/RESTI/article/download/5184/851","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014207685","display_name":"Ikhwan Arief","orcid":"https://orcid.org/0000-0002-1958-0282","observed_orcids":["https://orcid.org/0000-0002-1958-0282"]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ikhwan Arief","raw_affiliation_strings":["Universitas Andalas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andalas","institution_ids":["https://openalex.org/I55892964"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093110310","display_name":"Muhammad Farhandika","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Farhandika","raw_affiliation_strings":["Universitas Andalas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andalas","institution_ids":["https://openalex.org/I55892964"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050514112","display_name":"Ahmad Syafruddin Indrapriyatna","orcid":"https://orcid.org/0000-0003-1184-1350","observed_orcids":["https://orcid.org/0000-0003-1184-1350"]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ahmad Syafruddin Indrapriyatna","raw_affiliation_strings":["Universitas Andalas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andalas","institution_ids":["https://openalex.org/I55892964"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063656610","display_name":"Ardhian Agung Yulianto","orcid":"https://orcid.org/0000-0003-3439-0492","observed_orcids":["https://orcid.org/0000-0003-3439-0492"]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ardhian Agung Yulianto","raw_affiliation_strings":["Universitas Andalas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andalas","institution_ids":["https://openalex.org/I55892964"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013809650","display_name":"Yumi Meuthia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yumi Meuthia","raw_affiliation_strings":["Universitas Andalas"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andalas","institution_ids":["https://openalex.org/I55892964"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I55892964"],"apc_list":{"value":1500000,"currency":"IDR","value_usd":150},"apc_paid":{"value":1500000,"currency":"IDR","value_usd":150},"fwci":0.965,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.73052679,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"7","issue":"5","first_page":"1192","last_page":"1204"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.6226000189781189,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.6226000189781189,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.3628000020980835,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.006300000008195639,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bukalapak","display_name":"Bukalapak","score":0.9300000071525574},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"user interface design","score":0.8769999742507935},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.9959999918937683},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.8970000147819519},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.6370000243186951},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.824999988079071},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.949999988079071},{"id":"https://openalex.org/keywords/e-commerce-applications","display_name":"e-commerce applications","score":0.6940000057220459},{"id":"https://openalex.org/keywords/user-centered-design","display_name":"user-centered design","score":0.7670000195503235},{"id":"https://openalex.org/keywords/user-feedback","display_name":"user feedback","score":0.5989999771118164},{"id":"https://openalex.org/keywords/indonesian-e-commerce","display_name":"Indonesian e-commerce","score":0.7730000019073486}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7741100788116455},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.7345436811447144},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7048801779747009},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.6591733694076538},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.589349627494812},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5583942532539368},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5443798899650574},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.5217298269271851},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4998934268951416},{"id":"https://openalex.org/C2776243918","wikidata":"https://www.wikidata.org/wiki/Q352126","display_name":"Contentment","level":2,"score":0.4917915165424347},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.4526583254337311},{"id":"https://openalex.org/C161772715","wikidata":"https://www.wikidata.org/wiki/Q1136996","display_name":"User-centered design","level":2,"score":0.4490736126899719},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.43561264872550964},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.43259912729263306},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42978599667549133},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.41820770502090454},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10720768570899963},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.10623154044151306},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10073262453079224},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.09529674053192139},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.29207/resti.v7i5.5184","doi":"https://doi.org/10.29207/resti.v7i5.5184","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29207/resti.v7i5.5184","pdf_url":"https://jurnal.iaii.or.id/index.php/RESTI/article/download/5184/851","source":{"id":"https://openalex.org/S4210183703","display_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","issn_l":"2580-0760","issn":["2580-0760"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315237","host_organization_name":"Ikatan Ahli Indormatika Indonesia","host_organization_lineage":["https://openalex.org/P4310315237"],"host_organization_lineage_names":["Ikatan Ahli Indormatika Indonesia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:01dc7380aa5243288d6f90b63f01939e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/01dc7380aa5243288d6f90b63f01939e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), Vol 7, Iss 5 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.29207/resti.v7i5.5184","doi":"https://doi.org/10.29207/resti.v7i5.5184","is_oa":true,"landing_page_url":"http://dx.doi.org/10.29207/resti.v7i5.5184","pdf_url":"https://jurnal.iaii.or.id/index.php/RESTI/article/download/5184/851","source":{"id":"https://openalex.org/S4210183703","display_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","issn_l":"2580-0760","issn":["2580-0760"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315237","host_organization_name":"Ikatan Ahli Indormatika Indonesia","host_organization_lineage":["https://openalex.org/P4310315237"],"host_organization_lineage_names":["Ikatan Ahli Indormatika Indonesia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387867136.pdf","grobid_xml":"https://content.openalex.org/works/W4387867136.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W19399978","https://openalex.org/W172711948","https://openalex.org/W2592652238","https://openalex.org/W2942657680","https://openalex.org/W2946382073","https://openalex.org/W3039649500","https://openalex.org/W3120947378","https://openalex.org/W3134932886","https://openalex.org/W3180263179","https://openalex.org/W3183348451","https://openalex.org/W3195783632","https://openalex.org/W4200184183","https://openalex.org/W4220992205","https://openalex.org/W4284989690","https://openalex.org/W4295714575","https://openalex.org/W4307549510","https://openalex.org/W4313892673"],"related_works":["https://openalex.org/W6997216424","https://openalex.org/W4409613113","https://openalex.org/W7128735727","https://openalex.org/W7117660948","https://openalex.org/W2942657680","https://openalex.org/W4393202918","https://openalex.org/W7220755946","https://openalex.org/W4407894746","https://openalex.org/W4385245848","https://openalex.org/W4378227037"],"abstract_inverted_index":{"In":[0],"this":[1,152],"research,":[2],"we":[3],"use":[4],"sentiment":[5,71,97,162],"analysis":[6,72,98,163],"to":[7,36,58,76,92,126,164,175],"refine":[8],"the":[9,18,37,59,68,100,155,176],"user":[10,14,94,109,131,147,159],"interface":[11],"(UI)":[12],"and":[13,62,96,111,129,142,161,166,173],"experience":[15,148],"(UX)":[16],"of":[17,43,48,70,79,108,158,178],"Bukalapak":[19,181],"application,":[20],"a":[21,40,46,74,104,118,136],"leading":[22,125],"online":[23],"trading":[24],"platform":[25],"in":[26],"Indonesia.":[27],"We":[28],"focus":[29],"our":[30],"scrutiny":[31],"on":[32],"4,462":[33],"reviews":[34],"related":[35,57],"UI":[38,60,123,168],"within":[39,182],"larger":[41],"dataset":[42],"246,947.":[44],"Almost":[45],"third":[47],"these":[49,87],"critiques":[50,66],"express":[51],"dissatisfaction,":[52],"predominantly":[53],"pointing":[54],"out":[55],"issues":[56],"design":[61,81,101,140],"its":[63],"functionality.":[64],"The":[65],"underscore":[67],"potential":[69],"as":[73],"tool":[75],"uncover":[77],"areas":[78],"user-centric":[80],"that":[82],"need":[83],"improvement.":[84],"To":[85,150],"address":[86],"issues,":[88],"it":[89],"is":[90],"necessary":[91],"incorporate":[93],"feedback":[95,160],"into":[99],"workflow,":[102],"allowing":[103],"more":[105,113],"in-depth":[106],"understanding":[107],"needs":[110],"facilitating":[112],"effective":[114],"service":[115],"enhancements.":[116],"Embracing":[117],"user-centered":[119],"methodology":[120],"allows":[121],"for":[122],"fine-tuning,":[124],"better":[127],"functionality":[128],"increased":[130],"contentment.":[132],"Our":[133],"investigation":[134],"reveals":[135],"positive":[137],"link":[138],"between":[139],"refinements":[141],"usability":[143],"ratings,":[144],"indicating":[145],"improved":[146],"satisfaction.":[149],"summarize,":[151],"research":[153],"highlights":[154],"essential":[156],"contribution":[157],"detect":[165],"correct":[167],"shortfalls,":[169],"thus":[170],"augmenting":[171],"UX":[172],"contributing":[174],"triumph":[177],"platforms":[179],"like":[180],"Indonesia's":[183],"dynamically":[184],"changing":[185],"e-commerce":[186],"environment.":[187]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-10-24T00:00:00"}