{"id":"https://openalex.org/W4387844679","doi":"https://doi.org/10.1057/s41599-023-02170-3","title":"Impact of ByteDance crisis communication strategies on different social media users","display_name":"Impact of ByteDance crisis communication strategies on different social media users","publication_year":2023,"publication_date":"2023-10-21","ids":{"openalex":"https://openalex.org/W4387844679","doi":"https://doi.org/10.1057/s41599-023-02170-3"},"language":"en","primary_location":{"id":"doi:10.1057/s41599-023-02170-3","doi":"https://doi.org/10.1057/s41599-023-02170-3","is_oa":true,"landing_page_url":"https://doi.org/10.1057/s41599-023-02170-3","pdf_url":"https://www.nature.com/articles/s41599-023-02170-3.pdf","source":{"id":"https://openalex.org/S4210206302","display_name":"Humanities and Social Sciences Communications","issn_l":"2055-1045","issn":["2055-1045","2662-9992"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Communications","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.nature.com/articles/s41599-023-02170-3.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090167724","display_name":"ShaoPeng Che","orcid":"https://orcid.org/0000-0003-1547-8798","observed_orcids":["https://orcid.org/0000-0003-1547-8798"]},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"ShaoPeng Che","raw_affiliation_strings":["School of Journalism and Communication, Tsinghua University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Journalism and Communication, Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016483284","display_name":"Yuanhang Zhou","orcid":"https://orcid.org/0009-0000-7299-4815","observed_orcids":["https://orcid.org/0009-0000-7299-4815"]},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yuanhang Zhou","raw_affiliation_strings":["Department of FinTech, Sungkyunkwan University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of FinTech, Sungkyunkwan University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I848706"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101790342","display_name":"Shunan Zhang","orcid":"https://orcid.org/0000-0003-3875-1849","observed_orcids":["https://orcid.org/0000-0003-3875-1849"]},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Shunan Zhang","raw_affiliation_strings":["Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I848706"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073229124","display_name":"Dongyan Nan","orcid":"https://orcid.org/0000-0001-7811-0857","observed_orcids":["https://orcid.org/0000-0001-7811-0857"]},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Dongyan Nan","raw_affiliation_strings":["Graduate School of Future Strategy, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Future Strategy, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062492638","display_name":"Jang Hyun Kim","orcid":"https://orcid.org/0000-0001-7750-2664","observed_orcids":["https://orcid.org/0000-0001-7750-2664"]},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jang Hyun Kim","raw_affiliation_strings":["Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I848706"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5062492638"],"corresponding_institution_ids":["https://openalex.org/I848706"],"apc_list":{"value":1590,"currency":"USD","value_usd":1590},"apc_paid":{"value":1590,"currency":"USD","value_usd":1590},"fwci":3.3203,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.92180722,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"10","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/corporate-crisis-communication","display_name":"corporate crisis communication","score":0.9800000190734863},{"id":"https://openalex.org/keywords/social-media-crisis-communication","display_name":"social media crisis communication","score":0.8569999933242798},{"id":"https://openalex.org/keywords/bytedance","display_name":"ByteDance","score":0.9599999785423279},{"id":"https://openalex.org/keywords/tiktok","display_name":"TikTok","score":0.8429999947547913},{"id":"https://openalex.org/keywords/user-sentiment","display_name":"user sentiment","score":0.6230000257492065},{"id":"https://openalex.org/keywords/sentiment-classification","display_name":"sentiment classification","score":0.7400000095367432},{"id":"https://openalex.org/keywords/toutiao","display_name":"Toutiao","score":0.7670000195503235},{"id":"https://openalex.org/keywords/weibo","display_name":"Weibo","score":1.0},{"id":"https://openalex.org/keywords/platform-differences","display_name":"platform differences","score":0.5699999928474426},{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.39800000190734863}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.8882136344909668},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.8289507627487183},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6004343628883362},{"id":"https://openalex.org/C2778069335","wikidata":"https://www.wikidata.org/wiki/Q32098","display_name":"Sanctions","level":2,"score":0.5629256367683411},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.5412175059318542},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.5052598118782043},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4520655572414398},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4280412495136261},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.38099169731140137},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37903308868408203},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33436039090156555},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2797929644584656},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1057/s41599-023-02170-3","doi":"https://doi.org/10.1057/s41599-023-02170-3","is_oa":true,"landing_page_url":"https://doi.org/10.1057/s41599-023-02170-3","pdf_url":"https://www.nature.com/articles/s41599-023-02170-3.pdf","source":{"id":"https://openalex.org/S4210206302","display_name":"Humanities and Social Sciences Communications","issn_l":"2055-1045","issn":["2055-1045","2662-9992"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Communications","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02170-3","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/10.1057/s41599-023-02170-3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:0ad30c6193c345b9b029c30f7cf37939","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/0ad30c6193c345b9b029c30f7cf37939","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Humanities & Social Sciences Communications, Vol 10, Iss 1, Pp 1-16 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1057/s41599-023-02170-3","doi":"https://doi.org/10.1057/s41599-023-02170-3","is_oa":true,"landing_page_url":"https://doi.org/10.1057/s41599-023-02170-3","pdf_url":"https://www.nature.com/articles/s41599-023-02170-3.pdf","source":{"id":"https://openalex.org/S4210206302","display_name":"Humanities and Social Sciences Communications","issn_l":"2055-1045","issn":["2055-1045","2662-9992"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Communications","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321378","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387844679.pdf","grobid_xml":"https://content.openalex.org/works/W4387844679.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W1963658303","https://openalex.org/W1969089120","https://openalex.org/W2015126859","https://openalex.org/W2052336411","https://openalex.org/W2057045305","https://openalex.org/W2073709669","https://openalex.org/W2091317523","https://openalex.org/W2147552693","https://openalex.org/W2147708168","https://openalex.org/W2150545684","https://openalex.org/W2291346746","https://openalex.org/W2435938896","https://openalex.org/W2529387490","https://openalex.org/W2779282170","https://openalex.org/W2883357302","https://openalex.org/W2890846091","https://openalex.org/W2897240328","https://openalex.org/W2898539696","https://openalex.org/W2914170822","https://openalex.org/W2953762023","https://openalex.org/W2964176422","https://openalex.org/W3016418464","https://openalex.org/W3043494686","https://openalex.org/W3128657909","https://openalex.org/W3154970185","https://openalex.org/W3160907951","https://openalex.org/W3164548487","https://openalex.org/W3166184441","https://openalex.org/W3175234726","https://openalex.org/W3185219474","https://openalex.org/W3197646108","https://openalex.org/W3200090167","https://openalex.org/W3203569363","https://openalex.org/W3206843296","https://openalex.org/W3217129461","https://openalex.org/W4200416118","https://openalex.org/W4200444669","https://openalex.org/W4200483337","https://openalex.org/W4210559821","https://openalex.org/W4214718328","https://openalex.org/W4214942157","https://openalex.org/W4221057376","https://openalex.org/W4231801257","https://openalex.org/W4318694136"],"related_works":["https://openalex.org/W2898141928","https://openalex.org/W4402533467","https://openalex.org/W7140222878","https://openalex.org/W3170848568","https://openalex.org/W2435938896","https://openalex.org/W6943799475","https://openalex.org/W2990246534","https://openalex.org/W2804949823","https://openalex.org/W1558145664","https://openalex.org/W4409371815"],"abstract_inverted_index":{"Abstract":[0],"The":[1,128],"impact":[2],"of":[3,38,49,80],"corporate":[4,190],"crisis":[5,22,51,147,202],"communication":[6,52,148,203],"strategies":[7,53],"on":[8,41,54,68,97,110,123,151,164,170,204],"users\u2019":[9],"attitudes":[10],"across":[11],"different":[12,55,165,175],"platforms":[13,168,208,216],"has":[14],"emerged":[15],"as":[16],"a":[17,186],"new":[18],"focal":[19],"point":[20],"in":[21,28,46,201,217],"management.":[23],"This":[24,105],"study":[25],"is":[26],"rooted":[27],"Social":[29,182],"Media":[30],"Crisis":[31],"Communication":[32],"(SMCC)":[33],"and":[34,70,72,89,153,209],"employs":[35],"the":[36,47,74,98,102,111,124,132,137,145,179,213,218],"case":[37],"Trump\u2019s":[39],"sanctions":[40],"TikTok":[42],"to":[43,92,100,178,188],"analyze":[44],"variations":[45],"effects":[48],"ByteDance\u2019s":[50],"social":[56,166,206],"media":[57,167,183,207],"platforms.":[58],"We":[59],"initally":[60],"identified":[61],"five":[62],"announcements":[63],"that":[64,131,162,198],"generated":[65],"significant":[66],"discussions":[67],"Toutiao":[69,152],"Weibo":[71,154],"collected":[73],"corresponding":[75],"user":[76],"comments":[77],"(a":[78],"total":[79],"50,702).":[81],"Subsequently,":[82],"we":[83,160,196],"utilized":[84],"two":[85],"approaches,":[86],"machine":[87],"learning":[88],"deep":[90],"learning,":[91],"conduct":[93],"sentiment":[94,115,125],"classification":[95,126],"tests":[96],"text":[99],"identify":[101],"best-performing":[103],"model.":[104],"model":[106,135],"was":[107],"then":[108],"applied":[109],"entire":[112],"dataset":[113],"for":[114],"classification,":[116],"followed":[117],"by":[118],"semantic":[119],"network":[120],"analysis":[121],"based":[122],"results.":[127],"results":[129],"demostrated":[130],"pre-trained":[133],"ERNIE":[134],"outperformed":[136],"other":[138],"tested":[139],"models":[140],"(F1":[141],"=":[142],"82.40%).":[143],"Following":[144],"fourth":[146],"event,":[149],"users":[150,163,184],"exhibited":[155],"contrasting":[156],"sentimental":[157,176],"tendencies.":[158],"Theoretically,":[159],"observed":[161],"relying":[169],"distinct":[171],"information":[172],"sources,":[173],"expressed":[174],"responses":[177],"same":[180],"crisis.":[181],"have":[185],"tendency":[187],"anthropomorphize":[189],"personality":[191],"traits.":[192],"In":[193],"practical":[194],"terms,":[195],"recommend":[197],"companies":[199],"engage":[200],"multiple":[205],"do":[210],"not":[211],"overlook":[212],"most":[214],"influential":[215],"market.":[219]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2}],"updated_date":"2026-09-07T09:17:50.787605","created_date":"2023-10-22T00:00:00"}
