{"id":"https://openalex.org/W4387742002","doi":"https://doi.org/10.1108/josm-12-2022-0400","title":"Spiraling between learning and alignment toward digital service innovation","display_name":"Spiraling between learning and alignment toward digital service innovation","publication_year":2023,"publication_date":"2023-10-18","ids":{"openalex":"https://openalex.org/W4387742002","doi":"https://doi.org/10.1108/josm-12-2022-0400"},"language":"en","primary_location":{"id":"doi:10.1108/josm-12-2022-0400","doi":"https://doi.org/10.1108/josm-12-2022-0400","is_oa":false,"landing_page_url":"https://doi.org/10.1108/josm-12-2022-0400","pdf_url":null,"source":{"id":"https://openalex.org/S107183665","display_name":"Journal of service management","issn_l":"1757-5818","issn":["1757-5818","1757-5826"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://documentserver.uhasselt.be//bitstream/1942/42238/1/Coreynen%20et%20al%202023.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028522183","display_name":"Wim Coreynen","orcid":"https://orcid.org/0000-0003-1448-1530","observed_orcids":["https://orcid.org/0000-0003-1448-1530"]},"institutions":[{"id":"https://openalex.org/I76130692","display_name":"Zhejiang University","ror":"https://ror.org/00a2xv884","country_code":"CN","type":"education","lineage":["https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wim Coreynen","raw_affiliation_strings":["Department of Innovation, Entrepreneurship and Strategy, Zhejiang University School of Management, Hangzhou, China"],"raw_orcid":"https://orcid.org/0000-0003-1448-1530","affiliations":[{"raw_affiliation_string":"Department of Innovation, Entrepreneurship and Strategy, Zhejiang University School of Management, Hangzhou, China","institution_ids":["https://openalex.org/I76130692"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049313915","display_name":"Paul Matthyssens","orcid":"https://orcid.org/0000-0002-9138-7911","observed_orcids":["https://orcid.org/0000-0002-9138-7911"]},"institutions":[{"id":"https://openalex.org/I66752286","display_name":"University of Milano-Bicocca","ror":"https://ror.org/01ynf4891","country_code":"IT","type":"education","lineage":["https://openalex.org/I66752286"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Paul Matthyssens","raw_affiliation_strings":["Department of Economics, Management and Statistics, University of Milano-Bicocca, Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Statistics, University of Milano-Bicocca, Milan, Italy","institution_ids":["https://openalex.org/I66752286"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074926046","display_name":"Bieke Struyf","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I149213910","display_name":"University of Antwerp","ror":"https://ror.org/008x57b05","country_code":"BE","type":"education","lineage":["https://openalex.org/I149213910"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Bieke Struyf","raw_affiliation_strings":["Department of Management, Faculty of Business and Economics, University of Antwerp, Antwerp, Belgium"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Business and Economics, University of Antwerp, Antwerp, Belgium","institution_ids":["https://openalex.org/I149213910"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004361048","display_name":"Wim P.M. Vanhaverbeke","orcid":"https://orcid.org/0000-0002-5710-4738","observed_orcids":["https://orcid.org/0000-0002-5710-4738"]},"institutions":[{"id":"https://openalex.org/I149213910","display_name":"University of Antwerp","ror":"https://ror.org/008x57b05","country_code":"BE","type":"education","lineage":["https://openalex.org/I149213910"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Wim Vanhaverbeke","raw_affiliation_strings":["Department of Management, Faculty of Business and Economics, University of Antwerp, Antwerp, Belgium"],"raw_orcid":"https://orcid.org/0000-0002-5710-4738","affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Business and Economics, University of Antwerp, Antwerp, Belgium","institution_ids":["https://openalex.org/I149213910"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.1398,"has_fulltext":true,"cited_by_count":27,"citation_normalized_percentile":{"value":0.96451605,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"35","issue":"2","first_page":"306","last_page":"331"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.8095999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.8095999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.09109999984502792,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.07259999960660934,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-service-innovation","display_name":"digital service innovation","score":1.0},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"organizational learning","score":0.9380000233650208},{"id":"https://openalex.org/keywords/organizational-alignment","display_name":"organizational alignment","score":0.9129999876022339},{"id":"https://openalex.org/keywords/complexity-management","display_name":"complexity management","score":0.9509999752044678},{"id":"https://openalex.org/keywords/middle-range-theory","display_name":"middle-range theory","score":0.75},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.6629999876022339},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.40700000524520874},{"id":"https://openalex.org/keywords/critical-incident-technique","display_name":"critical incident technique","score":0.5619999766349792}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.657164454460144},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6491471529006958},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5291070342063904},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5288803577423096},{"id":"https://openalex.org/C126042441","wikidata":"https://www.wikidata.org/wiki/Q1324888","display_name":"Frame (networking)","level":2,"score":0.523678719997406},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4974208176136017},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49084168672561646},{"id":"https://openalex.org/C198327121","wikidata":"https://www.wikidata.org/wiki/Q7410163","display_name":"Sampling frame","level":3,"score":0.48395517468452454},{"id":"https://openalex.org/C106033793","wikidata":"https://www.wikidata.org/wiki/Q457332","display_name":"Ambidexterity","level":2,"score":0.4236377775669098},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.422350138425827},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4139738082885742},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.334059476852417},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31368786096572876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27880793809890747},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1622387170791626},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1556265950202942},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.13353654742240906},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/josm-12-2022-0400","doi":"https://doi.org/10.1108/josm-12-2022-0400","is_oa":false,"landing_page_url":"https://doi.org/10.1108/josm-12-2022-0400","pdf_url":null,"source":{"id":"https://openalex.org/S107183665","display_name":"Journal of service management","issn_l":"1757-5818","issn":["1757-5818","1757-5826"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Management","raw_type":"journal-article"},{"id":"pmh:oai:documentserver.uhasselt.be:1942/42238","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1942/42238","pdf_url":"https://documentserver.uhasselt.be//bitstream/1942/42238/1/Coreynen%20et%20al%202023.pdf","source":{"id":"https://openalex.org/S4306401926","display_name":"Document Server@UHasselt (UHasselt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I878454856","host_organization_name":"Hasselt University","host_organization_lineage":["https://openalex.org/I878454856"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:boa.unimib.it:10281/482946","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10281/482946","pdf_url":null,"source":{"id":"https://openalex.org/S4306401259","display_name":"BOA (University of Milano-Bicocca)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66752286","host_organization_name":"University of Milano-Bicocca","host_organization_lineage":["https://openalex.org/I66752286"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:documentserver.uhasselt.be:1942/42238","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1942/42238","pdf_url":"https://documentserver.uhasselt.be//bitstream/1942/42238/1/Coreynen%20et%20al%202023.pdf","source":{"id":"https://openalex.org/S4306401926","display_name":"Document Server@UHasselt (UHasselt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I878454856","host_organization_name":"Hasselt University","host_organization_lineage":["https://openalex.org/I878454856"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.651199996471405,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"sustainable_development_goals_aurora":[{"score":0.6600000262260437,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387742002.pdf","grobid_xml":"https://content.openalex.org/works/W4387742002.grobid-xml"},"referenced_works_count":111,"referenced_works":["https://openalex.org/W1550364087","https://openalex.org/W1893184805","https://openalex.org/W1916175758","https://openalex.org/W1988557350","https://openalex.org/W1993159381","https://openalex.org/W1998898362","https://openalex.org/W2019430491","https://openalex.org/W2037955071","https://openalex.org/W2046770282","https://openalex.org/W2052447638","https://openalex.org/W2055786131","https://openalex.org/W2058999981","https://openalex.org/W2062600641","https://openalex.org/W2065910547","https://openalex.org/W2067891130","https://openalex.org/W2071468190","https://openalex.org/W2080573704","https://openalex.org/W2082473115","https://openalex.org/W2086313291","https://openalex.org/W2088252768","https://openalex.org/W2094934685","https://openalex.org/W2099358840","https://openalex.org/W2140497364","https://openalex.org/W2142325887","https://openalex.org/W2148938952","https://openalex.org/W2167928095","https://openalex.org/W2169667133","https://openalex.org/W2194981520","https://openalex.org/W2303990775","https://openalex.org/W2319949839","https://openalex.org/W2410335529","https://openalex.org/W2418146398","https://openalex.org/W2469563715","https://openalex.org/W2471667027","https://openalex.org/W2493884698","https://openalex.org/W2526592609","https://openalex.org/W2570814811","https://openalex.org/W2576624899","https://openalex.org/W2602568437","https://openalex.org/W2609166449","https://openalex.org/W2613387753","https://openalex.org/W2626164114","https://openalex.org/W2743859419","https://openalex.org/W2758800491","https://openalex.org/W2766898358","https://openalex.org/W2768670975","https://openalex.org/W2780668902","https://openalex.org/W2787014026","https://openalex.org/W2893123046","https://openalex.org/W2897659186","https://openalex.org/W2911153519","https://openalex.org/W2911379028","https://openalex.org/W2911497025","https://openalex.org/W2925024241","https://openalex.org/W2940497988","https://openalex.org/W2951071908","https://openalex.org/W2954217333","https://openalex.org/W2965089189","https://openalex.org/W2978617783","https://openalex.org/W2982449611","https://openalex.org/W2990913944","https://openalex.org/W3001962722","https://openalex.org/W3005952421","https://openalex.org/W3006484236","https://openalex.org/W3006752997","https://openalex.org/W3007938229","https://openalex.org/W3008025997","https://openalex.org/W3012500325","https://openalex.org/W3012831389","https://openalex.org/W3032261571","https://openalex.org/W3035059195","https://openalex.org/W3042766953","https://openalex.org/W3046511451","https://openalex.org/W3046995839","https://openalex.org/W3082620847","https://openalex.org/W3095666904","https://openalex.org/W3099498504","https://openalex.org/W3123397884","https://openalex.org/W3123875880","https://openalex.org/W3132124021","https://openalex.org/W3136257877","https://openalex.org/W3153470280","https://openalex.org/W3159400163","https://openalex.org/W3159477526","https://openalex.org/W3163109031","https://openalex.org/W3166664466","https://openalex.org/W3172836004","https://openalex.org/W3184843695","https://openalex.org/W3184986250","https://openalex.org/W3185384766","https://openalex.org/W3185662842","https://openalex.org/W3192191452","https://openalex.org/W3209579285","https://openalex.org/W4200301588","https://openalex.org/W4200499964","https://openalex.org/W4200508627","https://openalex.org/W4200594997","https://openalex.org/W4205386830","https://openalex.org/W4205847392","https://openalex.org/W4206736955","https://openalex.org/W4212955266","https://openalex.org/W4220882346","https://openalex.org/W4220921529","https://openalex.org/W4220922025","https://openalex.org/W4220988333","https://openalex.org/W4221131348","https://openalex.org/W4223922672","https://openalex.org/W4232667233","https://openalex.org/W4296064122","https://openalex.org/W4306687684","https://openalex.org/W4311627600"],"related_works":["https://openalex.org/W4391956384","https://openalex.org/W4401027946","https://openalex.org/W7154073758","https://openalex.org/W4408425069","https://openalex.org/W4386819501","https://openalex.org/W7042294101","https://openalex.org/W7213541619","https://openalex.org/W4386408212","https://openalex.org/W4414951741","https://openalex.org/W4396688666"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,166],"aims":[3],"to":[4,16,136,146,190,202],"develop":[5,114],"theory":[6,89],"on":[7,171],"the":[8,24,35,98],"process":[9],"toward":[10,117],"digital":[11],"service":[12],"innovation":[13],"(DSI)":[14],"and":[15,32,40,64,104,115,144,162,177,180,188,199,207],"generate":[17],"insights":[18,65],"into":[19],"how":[20],"companies":[21,112],"deal":[22,121],"with":[23,28,79,122,151,155,174],"rising":[25,124],"complexity":[26,175],"associated":[27,150],"DSI,":[29],"both":[30],"inside":[31],"outside":[33],"of":[34,50,126,142],"organization,":[36],"through":[37,68,139],"organizational":[38,178],"learning":[39,103,130,143,179],"alignment.":[41,105],"Design/methodology/approach":[42],"After":[43],"purposeful":[44],"sampling,":[45],"in-depth,":[46],"longitudinal":[47],"case":[48],"studies":[49,198],"three":[51],"manufacturers":[52],"are":[53,62,66,134],"presented":[54],"as":[55,111],"illustration.":[56],"Per":[57],"case,":[58],"multiple":[59,140],"semi-structured":[60],"interviews":[61],"conducted,":[63],"validated":[67],"rich":[69],"additional":[70],"data":[71],"gathering.":[72],"Each":[73],"company's":[74],"DSI":[75,101,118,153,160,172,197,205],"pathway":[76],"is":[77,90],"reconstructed":[78],"critical":[80],"incident":[81],"technique.":[82],"Next,":[83],"using":[84],"systematic":[85],"combining,":[86],"a":[87,94,123,168,185],"middle-range":[88],"developed":[91],"by":[92,193,200],"proposing":[93],"theoretical":[95,186],"frame":[96,187],"concerning":[97],"relations":[99],"between":[100],"maturity,":[102,119],"Findings":[106],"The":[107,165],"authors":[108],"posit":[109],"that,":[110],"gradually":[113],"progress":[116],"they":[120],"degree":[125],"complexity,":[127],"fueling":[128],"their":[129],"needs.":[131],"Companies":[132],"that":[133],"apt":[135],"learn,":[137],"pass":[138],"cycles":[141],"alignment":[145,181],"overcome":[147],"specific":[148],"complexities":[149],"different":[152],"stages,":[154],"each":[156],"cycle":[157],"unlocking":[158],"new":[159],"opportunities":[161],"challenges.":[163],"Originality/value":[164],"applies":[167],"stage-based":[169],"view":[170],"combined":[173],"management":[176],"theory.":[182],"It":[183],"offers":[184],"propositions":[189],"be":[191],"used":[192],"researchers":[194],"for":[195],"future":[196],"managers":[201],"evaluate":[203],"alternative":[204],"strategies":[206],"implementation":[208],"steps.":[209]},"counts_by_year":[{"year":2026,"cited_by_count":12},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2023-10-19T00:00:00"}