{"id":"https://openalex.org/W4387697481","doi":"https://doi.org/10.1109/icimtech59029.2023.10277708","title":"Assessment of E-Ticketing Technology in Concert Website: A Review of Benefits, Profits, and Customer Satisfaction","display_name":"Assessment of E-Ticketing Technology in Concert Website: A Review of Benefits, Profits, and Customer Satisfaction","publication_year":2023,"publication_date":"2023-08-24","ids":{"openalex":"https://openalex.org/W4387697481","doi":"https://doi.org/10.1109/icimtech59029.2023.10277708"},"language":"en","primary_location":{"id":"doi:10.1109/icimtech59029.2023.10277708","doi":"https://doi.org/10.1109/icimtech59029.2023.10277708","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icimtech59029.2023.10277708","pdf_url":null,"source":{"id":"https://openalex.org/S4363608260","display_name":"International Conference on Information Management and Technology (ICIMTech)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Information Management and Technology (ICIMTech)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045632378","display_name":"Noerlina","orcid":"https://orcid.org/0000-0003-3822-2701","observed_orcids":["https://orcid.org/0000-0003-3822-2701"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Noerlina","raw_affiliation_strings":["School of Information Systems, Bina Nusantara University,Information System Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Bina Nusantara University,Information System Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036760707","display_name":"Amelia Khairunnisa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Amelia Khairunnisa","raw_affiliation_strings":["School of Information Systems, Bina Nusantara University,Information System Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Bina Nusantara University,Information System Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114091358","display_name":"Meiryani Meiryani","orcid":"https://orcid.org/0000-0002-0191-8687","observed_orcids":["https://orcid.org/0000-0002-0191-8687","https://orcid.org/0000-0002-9337-9704"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Meiryani","raw_affiliation_strings":["School of Accounting, Bina Nusantara University,Accounting Department,Jakarta,Indonesia,11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Accounting, Bina Nusantara University,Accounting Department,Jakarta,Indonesia,11480","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":1.3513,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.80688542,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3540000021457672,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3540000021457672,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.2240000069141388,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.11649999767541885,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-tickets","display_name":"e-tickets","score":0.8410000205039978},{"id":"https://openalex.org/keywords/online-ticket-sales","display_name":"online ticket sales","score":0.7910000085830688},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/queue-length-reduction","display_name":"queue reduction","score":0.6330000162124634}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.9265912175178528},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6007802486419678},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5890752077102661},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5597114562988281},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5452788472175598},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3771207928657532},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1478579342365265}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icimtech59029.2023.10277708","doi":"https://doi.org/10.1109/icimtech59029.2023.10277708","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icimtech59029.2023.10277708","pdf_url":null,"source":{"id":"https://openalex.org/S4363608260","display_name":"International Conference on Information Management and Technology (ICIMTech)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 International Conference on Information Management and Technology (ICIMTech)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W31304827","https://openalex.org/W1534920145","https://openalex.org/W1913914105","https://openalex.org/W1969492079","https://openalex.org/W2069663016","https://openalex.org/W2071855594","https://openalex.org/W2402595916","https://openalex.org/W2527067109","https://openalex.org/W2738279014","https://openalex.org/W2895702198","https://openalex.org/W3007284441","https://openalex.org/W3031776603","https://openalex.org/W4285447246","https://openalex.org/W4312299582"],"related_works":["https://openalex.org/W1969492079","https://openalex.org/W7216867096","https://openalex.org/W1913914105","https://openalex.org/W3094294436","https://openalex.org/W2007535953","https://openalex.org/W2554577328","https://openalex.org/W318765970","https://openalex.org/W3112355655","https://openalex.org/W2563586392","https://openalex.org/W2176991037"],"abstract_inverted_index":{"The":[0,43,93,131,160,179],"main":[1],"objective":[2],"of":[3,38,67,95,162,181,191],"this":[4,49,135,143,163],"research":[5,129,136,144,152,168,227],"is":[6,46,51,118,203],"to":[7,40,72,112,211,213,244],"identify":[8],"how":[9,149,233],"e-tickets":[10,39,111,155],"will":[11,24,84,108],"benefit":[12],"both":[13],"companies":[14,218],"and":[15,30,59,64,89,140,156,176,205,215],"customers.":[16],"This":[17,120],"study":[18,121,164],"also":[19,62,216],"examines":[20],"the":[21,28,36,80,105,116,172,189,196,234],"benefits":[22],"that":[23,45,52,166,240],"be":[25,90,102,113,147,187,229],"received":[26],"by":[27,195],"company":[29,235],"focuses":[31],"on":[32,232],"customer":[33,177],"satisfaction":[34],"with":[35],"presence":[37],"watch":[41],"concerts.":[42,68],"problem":[44],"happening":[47],"at":[48,79],"time":[50,88],"music":[53],"concerts":[54,214],"are":[55,61,137,165],"growing":[56],"so":[57],"big":[58],"there":[60],"more":[63,65,220,225],"fans":[66],"If":[69],"you":[70],"continue":[71],"use":[73,180],"traditional":[74],"methods":[75],"such":[76],"as":[77,127],"queuing":[78],"ticket":[81,97,201,238],"counter,":[82],"it":[83,145],"take":[85],"a":[86,96,123,128,192],"long":[87],"less":[91],"efficient.":[92],"existence":[94],"purchase":[98],"information":[99,182],"system":[100],"can":[101,146,186,228],"done":[103],"using":[104],"website":[106,193,237],"which":[107],"later":[109],"get":[110],"exchanged":[114],"when":[115],"concert":[117,200],"held.":[119],"uses":[122],"systematic":[124],"literature":[125],"review":[126],"method.":[130],"methodological":[132],"stages":[133],"in":[134,184,188,199],"planning,":[138],"implementation,":[139],"reporting.":[141],"From":[142],"seen":[148],"much":[150],"previous":[151,158,167],"has":[153,169],"discussed":[154,171],"identified":[157],"research.":[159],"results":[161],"mostly":[170],"relationship":[173],"between":[174],"e-ticketing":[175],"satisfaction.":[178],"systems":[183],"business":[185],"form":[190],"created":[194],"company.":[197],"E-ticketing":[198],"sales":[202,239],"important":[204],"beneficial":[206],"for":[207],"customers":[208],"who":[209],"want":[210],"go":[212],"makes":[217],"earn":[219],"profits.":[221],"For":[222],"further":[223],"research,":[224],"in-depth":[226],"carried":[230],"out":[231],"handles":[236],"experience":[241],"errors":[242],"due":[243],"heavy":[245],"traffic.":[246]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-10-18T00:00:00"}
