{"id":"https://openalex.org/W4387425280","doi":"https://doi.org/10.22334/paris.v2i8.512","title":"Peranan Receptionist dalam Meningkatkan Pelayanan Tamu di Front Office Department","display_name":"Peranan Receptionist dalam Meningkatkan Pelayanan Tamu di Front Office Department","publication_year":2023,"publication_date":"2023-08-30","ids":{"openalex":"https://openalex.org/W4387425280","doi":"https://doi.org/10.22334/paris.v2i8.512"},"language":"id","primary_location":{"id":"doi:10.22334/paris.v2i8.512","doi":"https://doi.org/10.22334/paris.v2i8.512","is_oa":true,"landing_page_url":"http://dx.doi.org/10.22334/paris.v2i8.512","pdf_url":"https://paris.ipb-intl.ac.id/index.php/paris/article/download/512/387","source":{"id":"https://openalex.org/S4387278809","display_name":"Jurnal Ilmiah Pariwisata dan Bisnis","issn_l":"2828-3325","issn":["2828-3325"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Pariwisata dan Bisnis","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://paris.ipb-intl.ac.id/index.php/paris/article/download/512/387","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093021583","display_name":"Luh Yuni Sri Utami","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luh Yuni Sri Utami","raw_affiliation_strings":["Institut Pariwisata dan Bisnis Internasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Pariwisata dan Bisnis Internasional","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111042822","display_name":"Firman Sinaga","orcid":"https://orcid.org/0000-0003-3540-3064","observed_orcids":["https://orcid.org/0000-0003-3540-3064"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Firman Sinaga","raw_affiliation_strings":["Institut Pariwisata dan Bisnis Internasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Pariwisata dan Bisnis Internasional","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5138,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.70766746,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"2","issue":"8","first_page":"1874","last_page":"1878"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7310000061988831,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7310000061988831,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.17299999296665192,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.040699999779462814,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/front-office","display_name":"front office","score":0.8989999890327454},{"id":"https://openalex.org/keywords/guest-service","display_name":"guest service","score":0.828000009059906},{"id":"https://openalex.org/keywords/standard-operating-procedures","display_name":"standard operating procedures","score":0.8199999928474426},{"id":"https://openalex.org/keywords/first-impressions","display_name":"first impressions","score":0.7179999947547913}],"concepts":[{"id":"https://openalex.org/C2779941915","wikidata":"https://www.wikidata.org/wiki/Q1256565","display_name":"Front office","level":2,"score":0.6895576119422913},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3856554627418518},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37103182077407837},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19369462132453918},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.06779128313064575},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.040353924036026}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.22334/paris.v2i8.512","doi":"https://doi.org/10.22334/paris.v2i8.512","is_oa":true,"landing_page_url":"http://dx.doi.org/10.22334/paris.v2i8.512","pdf_url":"https://paris.ipb-intl.ac.id/index.php/paris/article/download/512/387","source":{"id":"https://openalex.org/S4387278809","display_name":"Jurnal Ilmiah Pariwisata dan Bisnis","issn_l":"2828-3325","issn":["2828-3325"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Pariwisata dan Bisnis","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.22334/paris.v2i8.512","doi":"https://doi.org/10.22334/paris.v2i8.512","is_oa":true,"landing_page_url":"http://dx.doi.org/10.22334/paris.v2i8.512","pdf_url":"https://paris.ipb-intl.ac.id/index.php/paris/article/download/512/387","source":{"id":"https://openalex.org/S4387278809","display_name":"Jurnal Ilmiah Pariwisata dan Bisnis","issn_l":"2828-3325","issn":["2828-3325"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Ilmiah Pariwisata dan Bisnis","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387425280.pdf","grobid_xml":"https://content.openalex.org/works/W4387425280.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W4232819004"],"related_works":["https://openalex.org/W7202167994","https://openalex.org/W3190647700","https://openalex.org/W1555946175","https://openalex.org/W2625959329","https://openalex.org/W2913573324","https://openalex.org/W4391662150","https://openalex.org/W4400259318","https://openalex.org/W4400094151","https://openalex.org/W2614965101","https://openalex.org/W2912780029"],"abstract_inverted_index":{"Tugas":[0],"akhir":[1],"ini":[2,27,75],"bertujuan":[3],"untuk":[4,88],"mengetahui":[5],"bagaimana":[6,40],"peranan":[7,41],"receptionist":[8,43,58,102,113,141,148,163,197,214,262,275,311,322],"pada":[9,25,44,140],"kantor":[10,45],"depan":[11,46,74],"dalam":[12,125,128],"meningkatkan":[13,129],"pelayanan":[14,130],"tamu":[15,86],"di":[16,47,68],"Aloft":[17,48,133,172,203,300],"Bali":[18,49,134,173,204,301],"Seminyak.":[19,174],"Metode":[20],"pengumpulan":[21],"data":[22,176,190],"yang":[23,55,61,83,119],"digunakan":[24],"penelitian":[26,54],"menggunakan":[28],"metode":[29,32],"observasi":[30],"dan":[31],"wawancara,":[33],"maka":[34,96],"dari":[35,53,81,97],"itu":[36,98],"diperolehlah":[37],"data-data":[38],"mengenai":[39],"seorang":[42,112],"Seminyak":[50,135,205,302],".":[51,206],"Hasil":[52],"diperoleh":[56],"yaitu":[57],"memiliki":[59],"peran":[60],"amat":[62],"sangat":[63,142,149],"penting":[64,151],"terhadap":[65],"kegiatan":[66],"operasional":[67,117],"front":[69,94,165,200,224,228,252],"office":[70,95,166,201,225,253],"depertment":[71],"karena":[72],"area":[73,77,229,232],"merupakan":[76],"sebagai":[78,103],"pusat":[79],"informasi":[80],"hotel":[82,122,239,288],"dimana":[84],"ketika":[85],"tiba":[87],"pertama":[89],"kalinya":[90],"bertemu":[91],"dengan":[92],"staff":[93,254],"sering":[99],"dikatakan":[100,146],"bahwa":[101,147],"first":[104,246,265],"impression":[105,266],"bagi":[106],"tamu.":[107,131],"Dalam":[108],"menjalankan":[109,126],"perannya":[110],"sebaiknya":[111],"harus":[114],"mengikuti":[115],"standard":[116,279],"prosedur":[118],"telah":[120],"ditetapkan":[121],"guna":[123],"memudahkan":[124],"peranannya":[127],"Di":[132],"Hotel":[136,303],"sendiri":[137],"penerapan":[138],"SOP":[139,308],"baik":[143],"sehingga":[144],"dapat":[145],"berperan":[150],"disini.":[152],"This":[153],"final":[154],"project":[155],"aims":[156],"to":[157,291],"determine":[158],"how":[159,192],"the":[160,193,199,210,213,219,223,227,234,238,245,251,261,278,287,305,310,321],"role":[161,194,217,294,326],"of":[162,195,209,222,237,307],"at":[164,171,202],"in":[167,180,198,218,289,295],"improving":[168,296],"guest":[169,248,297],"services":[170],"The":[175,207],"collection":[177],"method":[178],"used":[179],"this":[181],"study":[182],"using":[183],"observation":[184],"and":[185],"interview":[186],"methods,":[187],"therefore":[188,255],"obtained":[189],"on":[191,309],"a":[196,264,274],"results":[208],"research":[211],"is":[212,230,257,312],"has":[215],"substantial":[216],"operational":[220],"activities":[221],"because":[226],"an":[231,324],"as":[233,263],"information":[235],"center":[236],"where":[240],"when":[241],"guests":[242],"arrive":[243],"for":[244,267],"time":[247],"meet":[249],"with":[250],"it":[256,316],"often":[258],"said":[259,319],"that":[260,282,320],"guests.":[268],"In":[269,299],"carrying":[270],"out":[271],"its":[272,293],"role,":[273],"should":[276],"follow":[277],"operating":[280],"procedures":[281],"have":[283],"been":[284],"set":[285],"by":[286],"order":[290],"facilitate":[292],"service.":[298],"itself":[304],"application":[306],"very":[313],"good":[314],"so":[315],"can":[317],"be":[318],"plays":[323],"important":[325],"here.":[327]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-10-08T00:00:00"}