{"id":"https://openalex.org/W4386943045","doi":"https://doi.org/10.5281/zenodo.8299493","title":"Consumer Acceptance of Mobile Shopping Apps, From Basic Apps to Ai-Conversational Apps: A Literature Review","display_name":"Consumer Acceptance of Mobile Shopping Apps, From Basic Apps to Ai-Conversational Apps: A Literature Review","publication_year":2023,"publication_date":"2023-08-29","ids":{"openalex":"https://openalex.org/W4386943045","doi":"https://doi.org/10.5281/zenodo.8299493"},"language":"en","primary_location":{"id":"pmh:oai:oai.ijafame.org:article/991","doi":null,"is_oa":true,"landing_page_url":"https://ijafame.org/index.php/ijafame/article/view/991","pdf_url":"https://ijafame.org/index.php/ijafame/article/download/991/990","source":{"id":"https://openalex.org/S4306513879","display_name":"International Journal of Accounting, Finance, Auditing, Management and Economics","issn_l":"2658-8455","issn":["2658-8455"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2658-8455","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijafame.org/index.php/ijafame/article/download/991/990","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092919347","display_name":"Taoufiq DADOUCH","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I99297268","display_name":"University of Hassan II Casablanca","ror":"https://ror.org/001q4kn48","country_code":"MA","type":"education","lineage":["https://openalex.org/I99297268"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Taoufiq DADOUCH","raw_affiliation_strings":["Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc","institution_ids":["https://openalex.org/I99297268"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003941867","display_name":"Bouchra Bennani","orcid":"https://orcid.org/0009-0002-1726-3694","observed_orcids":["https://orcid.org/0009-0002-1726-3694"]},"institutions":[{"id":"https://openalex.org/I99297268","display_name":"University of Hassan II Casablanca","ror":"https://ror.org/001q4kn48","country_code":"MA","type":"education","lineage":["https://openalex.org/I99297268"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"BENNANI, Bouchra","raw_affiliation_strings":["Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc","institution_ids":["https://openalex.org/I99297268"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000307501","display_name":"Malika Haoucha","orcid":"https://orcid.org/0000-0003-1077-204X","observed_orcids":["https://orcid.org/0000-0003-1077-204X"]},"institutions":[{"id":"https://openalex.org/I99297268","display_name":"University of Hassan II Casablanca","ror":"https://ror.org/001q4kn48","country_code":"MA","type":"education","lineage":["https://openalex.org/I99297268"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"HAOUCHA, Malika","raw_affiliation_strings":["Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facult\u00e9 des Sciences Juridiques Economiques et Sociales Ain Sebaa, Universit\u00e9 Hassan II de Casablanca, Maroc","institution_ids":["https://openalex.org/I99297268"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I99297268"],"apc_list":null,"apc_paid":null,"fwci":0.2137,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.56920043,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"4","issue":"Issue 4-1 (2023)","first_page":"773","last_page":"793"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8359000086784363,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8359000086784363,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.16200000047683716,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-shopping-apps","display_name":"mobile shopping apps","score":0.8220000267028809},{"id":"https://openalex.org/keywords/consumer-acceptance","display_name":"consumer acceptance","score":0.8709999918937683},{"id":"https://openalex.org/keywords/conversational-ai","display_name":"conversational AI","score":0.7919999957084656},{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9729999899864197},{"id":"https://openalex.org/keywords/virtual-assistants","display_name":"virtual assistants","score":0.996999979019165},{"id":"https://openalex.org/keywords/anthropomorphism","display_name":"anthropomorphism","score":0.9909999966621399},{"id":"https://openalex.org/keywords/utaut2","display_name":"UTAUT2","score":0.9639999866485596},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.9290000200271606},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.652999997138977},{"id":"https://openalex.org/keywords/mobile-commerce","display_name":"mobile commerce","score":0.5619999766349792},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"digital marketing","score":0.6949999928474426},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.7889999747276306},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.5879999995231628},{"id":"https://openalex.org/keywords/morocco","display_name":"Morocco","score":0.8500000238418579}],"concepts":[{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.9121399521827698},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5458807945251465},{"id":"https://openalex.org/C3017619522","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Smartphone app","level":2,"score":0.4911169707775116},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.47785040736198425},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4608473479747772},{"id":"https://openalex.org/C2779794324","wikidata":"https://www.wikidata.org/wiki/Q3814081","display_name":"App store","level":2,"score":0.44927820563316345},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4170324206352234},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3000391125679016}],"mesh":[],"locations_count":6,"locations":[{"id":"pmh:oai:oai.ijafame.org:article/991","doi":null,"is_oa":true,"landing_page_url":"https://ijafame.org/index.php/ijafame/article/view/991","pdf_url":"https://ijafame.org/index.php/ijafame/article/download/991/990","source":{"id":"https://openalex.org/S4306513879","display_name":"International Journal of Accounting, Finance, Auditing, Management and Economics","issn_l":"2658-8455","issn":["2658-8455"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2658-8455","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:HAL:hal-04194657v1","doi":null,"is_oa":true,"landing_page_url":"https://hal.science/hal-04194657","pdf_url":"https://hal.science/hal-04194657/document","source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Accounting, Finance, Auditing, Management and Economics, 2023, 4 (Issue 4-1 (2023)), pp.773-793. ⟨10.5281/zenodo.8299494⟩","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:RePEc:hal:journl:hal-04194657","doi":null,"is_oa":false,"landing_page_url":"https://hal.science/hal-04194657v1/document","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:zenodo.org:8299494","doi":null,"is_oa":true,"landing_page_url":"https://zenodo.org/record/8299494","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"doi:10.5281/zenodo.8299493","doi":"https://doi.org/10.5281/zenodo.8299493","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.8299493","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},{"id":"doi:10.5281/zenodo.8299494","doi":"https://doi.org/10.5281/zenodo.8299494","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.8299494","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"}],"best_oa_location":{"id":"pmh:oai:oai.ijafame.org:article/991","doi":null,"is_oa":true,"landing_page_url":"https://ijafame.org/index.php/ijafame/article/view/991","pdf_url":"https://ijafame.org/index.php/ijafame/article/download/991/990","source":{"id":"https://openalex.org/S4306513879","display_name":"International Journal of Accounting, Finance, Auditing, Management and Economics","issn_l":"2658-8455","issn":["2658-8455"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2658-8455","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4386943045.pdf","grobid_xml":"https://content.openalex.org/works/W4386943045.grobid-xml"},"referenced_works_count":75,"referenced_works":["https://openalex.org/W2343262197","https://openalex.org/W2552969746","https://openalex.org/W2557711433","https://openalex.org/W2565841536","https://openalex.org/W2599593105","https://openalex.org/W2767130369","https://openalex.org/W2768193604","https://openalex.org/W2774618154","https://openalex.org/W2774666867","https://openalex.org/W2777343637","https://openalex.org/W2790177847","https://openalex.org/W2886357456","https://openalex.org/W2894528744","https://openalex.org/W2911095486","https://openalex.org/W2911768049","https://openalex.org/W2920996501","https://openalex.org/W2941708730","https://openalex.org/W2942968409","https://openalex.org/W2951966144","https://openalex.org/W2963341140","https://openalex.org/W2969506101","https://openalex.org/W2969509271","https://openalex.org/W2975232500","https://openalex.org/W2978077952","https://openalex.org/W2980616108","https://openalex.org/W2980775210","https://openalex.org/W2987092822","https://openalex.org/W2994929888","https://openalex.org/W2995678499","https://openalex.org/W2999641336","https://openalex.org/W3010548148","https://openalex.org/W3014007670","https://openalex.org/W3015665339","https://openalex.org/W3021456950","https://openalex.org/W3023956633","https://openalex.org/W3031856734","https://openalex.org/W3036081459","https://openalex.org/W3041514603","https://openalex.org/W3042426944","https://openalex.org/W3044483028","https://openalex.org/W3049341984","https://openalex.org/W3085789143","https://openalex.org/W3086863954","https://openalex.org/W3088726658","https://openalex.org/W3116171166","https://openalex.org/W3119676664","https://openalex.org/W3120071685","https://openalex.org/W3123303846","https://openalex.org/W3125650202","https://openalex.org/W3127356397","https://openalex.org/W3130516821","https://openalex.org/W3133185045","https://openalex.org/W3133504894","https://openalex.org/W3134155506","https://openalex.org/W3135903033","https://openalex.org/W3138821615","https://openalex.org/W3139433464","https://openalex.org/W3141042574","https://openalex.org/W3156728378","https://openalex.org/W3159367349","https://openalex.org/W3165034165","https://openalex.org/W3181079636","https://openalex.org/W3184966646","https://openalex.org/W3186424975","https://openalex.org/W3186832907","https://openalex.org/W3193605404","https://openalex.org/W3194871362","https://openalex.org/W3202098040","https://openalex.org/W4200229541","https://openalex.org/W4205264916","https://openalex.org/W4210743236","https://openalex.org/W4213346563","https://openalex.org/W4220846480","https://openalex.org/W4283794373","https://openalex.org/W4313471888"],"related_works":["https://openalex.org/W6965064874","https://openalex.org/W4241852075","https://openalex.org/W4409641931","https://openalex.org/W2977457584","https://openalex.org/W4407593218","https://openalex.org/W4401019959","https://openalex.org/W7111443466","https://openalex.org/W2793818667","https://openalex.org/W2735582963","https://openalex.org/W4200376019"],"abstract_inverted_index":{"Abstract:":[0],"The":[1,58],"rapid":[2],"proliferation":[3],"of":[4,18,60,107,142,158,172,176,200,223],"Digital":[5,258],"marketing,":[6],"due":[7],"to":[8,64,83,124,131,150],"recent":[9],"digital":[10,35],"transformation,":[11],"has":[12],"been":[13],"accentuated":[14],"by":[15],"the":[16,19,115,122,136,167,196],"effects":[17],"Covid-19":[20],"pandemic.":[21],"This":[22,240],"can":[23],"be":[24,132],"noticed":[25],"with":[26,232],"changes":[27],"in":[28,105,148,250,255],"customer":[29],"shopping":[30,74],"behavior":[31,71,97],"while":[32],"adopting":[33],"various":[34],"marketing":[36],"tools":[37],"such":[38,50,251],"as":[39,51,81,135],"social":[40,162,187],"media,":[41],"E":[42],"&":[43,56,79,161,174,182,198,202,227],"M-commerce,":[44],"and":[45,93,111,189,236],"very":[46],"recently":[47],"AI":[48],"enablers":[49],"conversational":[52],"agents/apps":[53],"(Virtual":[54,77],"Assistants":[55,78],"Chatbots).":[57],"purpose":[59],"this":[61],"paper":[62],"is":[63],"present":[65],"some":[66],"literature":[67,116],"findings":[68,193],"on":[69,205,246],"consumer":[70,95,234],"toward":[72],"mobile":[73,151,228],"via":[75,90,144],"AI-Conversational-apps":[76],"Chatbots),":[80],"compared":[82],"Mobile":[84,88,262],"basic":[85],"apps.":[86,267],"Indeed,":[87,210],"Shopping":[89],"AI-Conversational":[91,129,145,266],"apps":[92,130,146,153],"their":[94],"acceptance":[96,141,173,207,248],"have":[98,219],"become":[99],"an":[100],"important":[101],"research":[102,204,245],"issue":[103],"worldwide":[104],"terms":[106],"involved":[108],"predictors,":[109],"theories,":[110],"methodologies.":[112],"In":[113],"summary,":[114],"showed":[117],"that":[118],"Anthropomorphism":[119],"Construct":[120],"(i.e.,":[121],"degree":[123],"which":[125],"a":[126],"user":[127],"perceives":[128],"humanlike)":[133],"emerged":[134],"primary":[137,152],"additional":[138],"predictor":[139],"for":[140,244],"M-Shopping":[143],"(AI-CA),":[147],"addition":[149],"determinants.":[154],"These":[155],"determinants":[156],"consist":[157],"utilitarian,":[159],"hedonic":[160,185],"antecedents":[163],"adapted":[164],"mainly":[165,254],"from":[166],"UTAUT2":[168],"model":[169],"(Unified":[170],"theory":[171],"use":[175],"technology),":[177],"including":[178],"mainly;":[179],"performance":[180],"expectation":[181],"effort":[183],"expectation,":[184],"motivation,":[186],"influence,":[188],"facilitating":[190],"conditions.":[191],"Literature":[192],"also":[194,216],"clarified":[195],"lack":[197],"importance":[199],"multimarket":[201],"multicultural":[203],"M-Shopping-apps\u2019":[206],"(mainly":[208],"AI-CA).":[209],"not":[211],"only":[212],"developed":[213],"markets":[214],"but":[215],"developing":[217,252],"ones,":[218],"seen":[220],"surging":[221],"rates":[222],"smartphone":[224],"penetration":[225],"conditions":[226],"internet":[229],"connectivity,":[230],"along":[231],"changing":[233],"behaviors":[235,249],"dominating":[237],"M-Shopping-apps":[238],"activities.":[239],"offers":[241],"great":[242],"potential":[243],"M-Shopping-AI-CA":[247],"countries,":[253],"Morocco.":[256],"Keywords:":[257],"Marketing,":[259],"Consumer":[260],"behavior,":[261],"Shopping,":[263],"Artificial":[264],"Intelligence,":[265],"JEL":[268],"Classification":[269],":":[270],"M21,M31,M37,M39":[271],"Paper":[272],"type:":[273],"Theoretical":[274],"Research":[275]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-09-22T00:00:00"}