{"id":"https://openalex.org/W4386433292","doi":"https://doi.org/10.37887/jakk.v3i2.38048","title":"STRATEGI BIDANG HUBUNGAN MASYARAKAT (HUMAS) DALAM MENINGKATKAN KUALITAS PELAYANAN KEPADA PASIEN RSUD BAHTERAMAS PROVINSI SULAWESI TENGGARA TAHUN 2022","display_name":"STRATEGI BIDANG HUBUNGAN MASYARAKAT (HUMAS) DALAM MENINGKATKAN KUALITAS PELAYANAN KEPADA PASIEN RSUD BAHTERAMAS PROVINSI SULAWESI TENGGARA TAHUN 2022","publication_year":2022,"publication_date":"2022-07-29","ids":{"openalex":"https://openalex.org/W4386433292","doi":"https://doi.org/10.37887/jakk.v3i2.38048"},"language":"id","primary_location":{"id":"doi:10.37887/jakk.v3i2.38048","doi":"https://doi.org/10.37887/jakk.v3i2.38048","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37887/jakk.v3i2.38048","pdf_url":"https://ojs.uho.ac.id/index.php/jakk-uho/article/download/38048/18194","source":{"id":"https://openalex.org/S4387292361","display_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","issn_l":"2797-6831","issn":["2797-6831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://ojs.uho.ac.id/index.php/jakk-uho/article/download/38048/18194","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011702783","display_name":"Zulianti Zulianti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Zulianti Zulianti","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101854553","display_name":"Suhadi Suhadi","orcid":"https://orcid.org/0000-0002-1681-2711","observed_orcids":["https://orcid.org/0000-0002-1681-2711"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Suhadi Suhadi","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079559667","display_name":"Lisnawaty Lisnawaty","orcid":"https://orcid.org/0000-0002-8219-8772","observed_orcids":["https://orcid.org/0000-0002-8219-8772"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Lisnawaty Lisnawaty","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I35304288"],"apc_list":null,"apc_paid":null,"fwci":0.2234,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.59073543,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"3","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.05990000069141388,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.008799999952316284,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospital-public-relations","display_name":"hospital public relations","score":0.878000020980835},{"id":"https://openalex.org/keywords/patient-service-quality","display_name":"patient service quality","score":0.7599999904632568},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.7919999957084656},{"id":"https://openalex.org/keywords/patient-complaints","display_name":"patient complaints","score":0.5170000195503235},{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.5569999814033508},{"id":"https://openalex.org/keywords/hospital-signage","display_name":"hospital signage","score":0.9039999842643738}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5496221780776978},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5376336574554443},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.09506362676620483}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37887/jakk.v3i2.38048","doi":"https://doi.org/10.37887/jakk.v3i2.38048","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37887/jakk.v3i2.38048","pdf_url":"https://ojs.uho.ac.id/index.php/jakk-uho/article/download/38048/18194","source":{"id":"https://openalex.org/S4387292361","display_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","issn_l":"2797-6831","issn":["2797-6831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37887/jakk.v3i2.38048","doi":"https://doi.org/10.37887/jakk.v3i2.38048","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37887/jakk.v3i2.38048","pdf_url":"https://ojs.uho.ac.id/index.php/jakk-uho/article/download/38048/18194","source":{"id":"https://openalex.org/S4387292361","display_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","issn_l":"2797-6831","issn":["2797-6831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.766700029373169,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4386433292.pdf","grobid_xml":"https://content.openalex.org/works/W4386433292.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W3006209713","https://openalex.org/W4235492938"],"related_works":["https://openalex.org/W4386433227","https://openalex.org/W4411322812","https://openalex.org/W7033856159","https://openalex.org/W4386412518","https://openalex.org/W2891958680","https://openalex.org/W2775194869","https://openalex.org/W4285469852","https://openalex.org/W3087339352","https://openalex.org/W2619861829","https://openalex.org/W3005097890"],"abstract_inverted_index":{"AbstrakLatar":[0],"Belakang:":[1],"Standar":[2],"Kepuasan":[3],"Pasien":[4,65],"(SPM),":[5,394],"bedasarkan":[6],"peraturan":[7],"menteri":[8],"kesehatan":[9,35,93],"republik":[10],"Indonesia":[11,408],"nomor":[12],"4":[13,410],"tahun":[14],"2019":[15,412],"menyatakan":[16],"bahwa":[17],"standar":[18],"pelayanan":[19,34,118,370],"minimal":[20],"adalah":[21],"\u2265":[22],"90%.":[23,420],"Bidang":[24,57],"Humas":[25,86,89,114,140,150,162,173,193,205,245,250,311,320,350,373,388],"Rumah":[26,66,214,258],"Sakit":[27,67,215,259],"sangat":[28],"perperang":[29],"penting":[30],"dalam":[31,60,81,115,145,232,288,305,356],"menikatkan":[32],"kualitas":[33,117,210,254,369],"melalaui":[36],"program":[37,192,195,268,273,384,521,582,653],"yang":[38,43,136,170,179,196,200,206,229,244,249,269,274,285,300,329,336,341,359,376,385],"diterapkan.":[39],"Guna":[40],"mengatsi":[41],"masalah":[42,111,149,178,335],"terjadi":[44,337],"baik":[45],"dari":[46,51,132,227,283,383],"komplen":[47],"pasiaen":[48],"ataupun":[49],"kelalayan":[50],"petugas":[52,92],"kesehatan.Tujuan:":[53],"Untuk":[54],"menganalisis":[55],"strategi":[56],"Hubungan":[58],"Masyarakat":[59],"Meningkatkan":[61],"Kualitas":[62],"Pelayanan":[63],"kepada":[64,119,371],"Umum":[68,216,260],"Daerah":[69,217,261],"Bahteramas":[70,123,218,262,476,506,541],"Provinsi":[71,219,263],"Sulawesi":[72,220,264,481],"Tenggara.Metode:":[73],"Jenis":[74],"penelitian":[75,82],"kualitatif":[76],"dengan":[77,126,198,278,353],"pendekatan":[78],"deskriptif.":[79],"Informan":[80],"ini":[83],"yaitu":[84,158,237,266,293,317],"Kasubag":[85,139],"dan":[87,94,103,141,166,181,191,242,272,298,346],"Staf":[88],"RSUD":[90,122],"Bahteramas,":[91,143],"juga":[95,163,167],"pasien.":[96,203,344,365],"Pengumpulan":[97],"data":[98,513],"melalui":[99],"observasi,":[100],"wawancara":[101],"mendalam":[102],"dokumentasi.Hasil:":[104],"Dalam":[105,188,366],"variabel":[106],"proses":[107,189,233,239,289,295,306],"pengumpulan":[108,146,240,296],"fakta":[109,147,241,297,308],"atau":[110,148,309,313,331,363],"sebagaiwujud":[112],"starategi":[113],"meningkatkan":[116,209,253,368],"pasien":[120,212,256,362,372],"di":[121,213,257],"Prov.Sultra":[124],"berjalan":[125,222,271,277],"cukup":[127,223],"baik,":[128],"Hal":[129,225,280],"tersebut":[130,174],"terlihat":[131,226,282],"penyampaian":[133],"informasi":[134],"seperti":[135],"disampaikan":[137],"oleh":[138,172,387],"Hukum":[142],"dimana":[144],"menyediakan":[151,164,314],"suatu":[152],"unit":[153,316],"sebagai":[154,321],"tempat":[155,322],"pengaduan":[156,160,319],"masyarakat":[157,324],"ruang":[159,318],"Humas,":[161],"blanko":[165],"kotak":[168],"saran.Upaya":[169],"dilakukan":[171,207],"diharapkan":[175],"dapat":[176],"mengatasi":[177,339],"ada":[180,326],"saling":[182],"menguntungkan":[183],"untuk":[184,208,252,379],"organisasi":[185,236,292],"maupun":[186],"masyarakat.":[187],"perencanaan":[190],"menjalakan":[194],"sesuai":[197],"apa":[199,340,358],"menjadi":[201,342,360],"keluhan":[202,343,361],"Strategi":[204,247],"pelayan":[211,255],"Tenggara":[221,265],"baik.":[224,279],"humas":[228,284,301,333],"selalu":[230,286],"terlibat":[231,287],"fungsi":[234,290],"manajemen":[235,291],"melakukan":[238,294],"Pengkomunikasian":[243,299],"lakukan.":[246,302],"terakhir":[248],"lakukan":[251],"mengevaluasi":[267,374],"suda":[270,276],"dijalankan":[275,332,378,386],"tersbut":[281],"Kesimpulan:":[303],"Bahwa":[304],"pengmpulan":[307],"masalah,":[310],"memberikan":[312],"sebuah":[315],"mengaduan":[323],"apabila":[325],"masalah.":[327],"Program":[328],"dibuat":[330],"berdasarkan":[334],"guna":[338],"Aksi":[345],"komunikasi":[347],"antara":[348],"lain":[349],"bekerja":[351],"sama":[352],"publik":[354],"internal":[355,614],"menjelasakan":[357],"keluarga":[364],"hal":[367],"program-program":[375],"telah":[377],"mengetahui":[380],"output":[381,649],"hasil":[382],"tersebut.":[389],"Abstract.Background:":[390],"Patient":[391],"Satisfaction":[392],"Standards":[393],"based":[395,590],"on":[396,591],"the":[397,400,405,415,432,438,459,462,468,475,496,532,549,564,575,592,602,613,619,630,639,648,652,656],"regulation":[398],"of":[399,402,404,407,411,423,434,461,470,498,505,534,551,628,632,651],"Minister":[401],"Health":[403],"Republic":[406],"number":[409],"states":[413],"that":[414,446,547,594,641],"minimum":[416],"service":[417,633],"standard":[418],"is":[419,427,589],"The":[421,520,581],"field":[422],"Hospital":[424],"Public":[425,463,499,502,556,565,609,636,657],"Relations":[426,464,500,503,557,566,610,637],"very":[428],"important":[429],"in":[430,466,492,548,596,616],"improving":[431,629],"quality":[433,533,631],"health":[435,455,508,538],"services":[436,535],"through":[437,514],"programs":[439,640],"implemented.":[440],"In":[441,626],"order":[442,597],"to":[443,472,572,574,598,634,645],"overcome":[444,599],"problems":[445,593],"occur":[447,595],"either":[448],"from":[449,454],"patient":[450,620],"complaints":[451],"or":[452,554,559,584,621],"negligence":[453],"workers.Objective:":[456],"To":[457],"analyze":[458],"strategy":[460,522],"Division":[465],"Improving":[467],"Quality":[469],"Service":[471],"Patients":[473],"at":[474,540],"Regional":[477],"General":[478],"Hospital,":[479,507],"Southeast":[480],"Province.Methods:":[482],"A":[483],"qualitative":[484],"research":[485],"type":[486],"with":[487,612],"a":[488,561,570],"descriptive":[489],"approach.":[490],"Informants":[491],"this":[493],"study":[494],"were":[495],"Head":[497],"and":[501,510,518,528,606],"Staff":[504],"workers":[509,539],"patients.":[511],"Collecting":[512],"observation,":[515],"in-depth":[516],"interviews":[517],"documentation.Results:":[519],"implemented":[523],"by":[524,537,586,655],"PR":[525],"was":[526],"successful,":[527],"has":[529],"also":[530],"improved":[531],"provided":[536],"Hospital.Conclusion:":[542],"It":[543],"can":[544],"be":[545],"concluded":[546],"process":[550],"collecting":[552],"facts":[553],"problems,":[555],"provides":[558,560],"unit,":[562],"namely":[563],"complaint":[567],"room":[568],"as":[569],"place":[571],"complain":[573],"public":[576,587,615],"if":[577],"there":[578],"are":[579,601],"problems.":[580],"created":[583],"run":[585,644,654],"relations":[588],"what":[600,618],"patient's":[603,622],"complaints.":[604],"Actions":[605],"communications":[607],"include":[608],"working":[611],"explaining":[617],"family":[623],"complains":[624],"about.":[625],"terms":[627],"patients,":[635],"evaluates":[638],"have":[642],"been":[643],"find":[646],"out":[647],"results":[650],"Relations.":[658]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-09-05T00:00:00"}