{"id":"https://openalex.org/W43859121","doi":"https://doi.org/10.1007/978-3-531-92091-7_9","title":"Arbeit in sozialen Dienstleistungsorganisationen: die Interaktion mit dem Klienten","display_name":"Arbeit in sozialen Dienstleistungsorganisationen: die Interaktion mit dem Klienten","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W43859121","doi":"https://doi.org/10.1007/978-3-531-92091-7_9","mag":"43859121"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-531-92091-7_9","doi":"https://doi.org/10.1007/978-3-531-92091-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-531-92091-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4306464262","display_name":"VS Verlag f\u00fcr Sozialwissenschaften eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319986","host_organization_name":"Springer VS","host_organization_lineage":["https://openalex.org/P4310319986","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer VS","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbuch Soziale Dienste","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2496668128","display_name":"Handbuch Soziale Dienste"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015642703","display_name":"Wolfgang Dunkel","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Wolfgang Dunkel","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5015642703"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":14.8143,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.98695457,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"187","last_page":"205"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13624","display_name":"Social Sciences and Policies","score":0.12250000238418579,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.0340999998152256,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-service-organizations","display_name":"social service organizations","score":0.8330000042915344},{"id":"https://openalex.org/keywords/client-interaction","display_name":"client interaction","score":0.546999990940094},{"id":"https://openalex.org/keywords/service-sector-employment","display_name":"service sector employment","score":0.6510000228881836},{"id":"https://openalex.org/keywords/sociology-of-work","display_name":"sociology of work","score":0.6690000295639038},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.5569999814033508},{"id":"https://openalex.org/keywords/informatization","display_name":"informatization","score":0.753000020980835},{"id":"https://openalex.org/keywords/globalization","display_name":"globalization","score":0.9760000109672546},{"id":"https://openalex.org/keywords/knowledge-work","display_name":"knowledge work","score":0.9419999718666077},{"id":"https://openalex.org/keywords/cooperation-problems","display_name":"cooperation problems","score":0.4440000057220459},{"id":"https://openalex.org/keywords/work-organization","display_name":"work organization","score":0.3070000112056732}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6362694501876831},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.599441409111023},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.1918632686138153}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-531-92091-7_9","doi":"https://doi.org/10.1007/978-3-531-92091-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-531-92091-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S4306464262","display_name":"VS Verlag f\u00fcr Sozialwissenschaften eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319986","host_organization_name":"Springer VS","host_organization_lineage":["https://openalex.org/P4310319986","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer VS","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbuch Soziale Dienste","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7257999777793884}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.550000011920929}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W12228509","https://openalex.org/W102003210","https://openalex.org/W164307474","https://openalex.org/W568442416","https://openalex.org/W588507776","https://openalex.org/W588610388","https://openalex.org/W594622971","https://openalex.org/W629509496","https://openalex.org/W630685569","https://openalex.org/W635603159","https://openalex.org/W643104665","https://openalex.org/W1546844268","https://openalex.org/W1560641884","https://openalex.org/W1563770545","https://openalex.org/W1567951568","https://openalex.org/W1572252684","https://openalex.org/W1590221981","https://openalex.org/W1597842479","https://openalex.org/W1604145519","https://openalex.org/W1685379998","https://openalex.org/W1853183534","https://openalex.org/W1925042728","https://openalex.org/W1963779035","https://openalex.org/W1978339457","https://openalex.org/W1988371659","https://openalex.org/W2006948423","https://openalex.org/W2025603971","https://openalex.org/W2027748372","https://openalex.org/W2044470542","https://openalex.org/W2046365139","https://openalex.org/W2055743736","https://openalex.org/W2081726498","https://openalex.org/W2121713146","https://openalex.org/W2408716805","https://openalex.org/W2475652324","https://openalex.org/W2476026817","https://openalex.org/W2476589864","https://openalex.org/W2477709739","https://openalex.org/W2478201869","https://openalex.org/W2478904089","https://openalex.org/W2492464506","https://openalex.org/W2538443627","https://openalex.org/W2550953462","https://openalex.org/W2566223004","https://openalex.org/W2571172251","https://openalex.org/W2607693924","https://openalex.org/W2777704155","https://openalex.org/W2786345917","https://openalex.org/W2799042264","https://openalex.org/W2799507495","https://openalex.org/W3093124718","https://openalex.org/W3126203131","https://openalex.org/W3203820328","https://openalex.org/W4230843745","https://openalex.org/W4233690142","https://openalex.org/W4254070165","https://openalex.org/W4285719527","https://openalex.org/W4300189299","https://openalex.org/W4389939650"],"related_works":["https://openalex.org/W23342519","https://openalex.org/W1555265840","https://openalex.org/W2489340935","https://openalex.org/W3121781097","https://openalex.org/W2616701654","https://openalex.org/W102003210","https://openalex.org/W2567226929","https://openalex.org/W7204857845","https://openalex.org/W4233015083","https://openalex.org/W58343936"],"abstract_inverted_index":{"Die":[0],"Arbeits-":[1,71],"und":[2,20,72,90],"Industriesoziologie":[3,73],"hat":[4,44],"sich":[5,45],"lange":[6],"Zeit":[7,43],"auf":[8,18,55],"die":[9,66,87],"Analyse":[10],"von":[11],"Arbeit":[12,29,59],"in":[13,30],"einem":[14],"bestimmten":[15],"Kontext":[16],"konzentriert:":[17],"privatwirtschaftlich":[19],"gro\u00dfbetrieblich":[21],"organisierte":[22],"m\u00e4nnlich":[23],"dominierte":[24],"Erwerbsarbeit":[25],"im":[26,81],"industriellen":[27],"Sektor.":[28],"sozialen":[31],"Dienstleistungsorganisationen":[32],"f\u00fchrte":[33],"als":[34],"arbeitssoziologisches":[35],"Thema":[36],"hingegen":[37],"nur":[38],"eine":[39,50],"Randexistenz.":[40],"In":[41],"j\u00fcngerer":[42],"dies":[46],"gewandelt.":[47],"Das":[48],"ist":[49],"Folge":[51],"der":[52,58,67,70,83],"gro\u00dfen":[53],"Entwicklungstrends":[54],"dem":[56],"Feld":[57],"wie":[60],"Tertiarisierung,":[61],"Informatisierung":[62],"oder":[63],"Globalisierung,":[64],"durch":[65],"klassische":[68],"Zust\u00e4ndigkeitsbereich":[69],"erweitert":[74],"wurde":[75],"um":[76],"Dienstleistungsarbeit,":[77],"immaterielle":[78],"Arbeitsgegenst\u00e4nde":[79],"(etwa":[80],"Bereich":[82],"Wissensarbeit)":[84],"sowie":[85],"Kooperationsprobleme,":[86],"bei":[88],"r\u00e4umlich":[89],"kulturell":[91],"entgrenzten":[92],"Arbeitszusammenh\u00e4ngen":[93],"entstehen.":[94]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}