{"id":"https://openalex.org/W4385495000","doi":"https://doi.org/10.47747/jbme.v4i3.1337","title":"Pengaruh Harga dan Kualitas Produk terhadap Kepuasan Pelanggan Kafe Immune Kota Palopo","display_name":"Pengaruh Harga dan Kualitas Produk terhadap Kepuasan Pelanggan Kafe Immune Kota Palopo","publication_year":2023,"publication_date":"2023-08-01","ids":{"openalex":"https://openalex.org/W4385495000","doi":"https://doi.org/10.47747/jbme.v4i3.1337"},"language":"en","primary_location":{"id":"doi:10.47747/jbme.v4i3.1337","doi":"https://doi.org/10.47747/jbme.v4i3.1337","is_oa":true,"landing_page_url":"http://dx.doi.org/10.47747/jbme.v4i3.1337","pdf_url":"https://journal.jis-institute.org/index.php/jbme/article/download/1337/851","source":{"id":"https://openalex.org/S4210234761","display_name":"Jurnal Bisnis Manajemen dan Ekonomi","issn_l":"2745-7281","issn":["2745-7281"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Bisnis, Manajemen, dan Ekonomi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.jis-institute.org/index.php/jbme/article/download/1337/851","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032393632","display_name":"Yuda Satria Nugraha","orcid":"https://orcid.org/0009-0009-9358-4829","observed_orcids":["https://orcid.org/0009-0009-9358-4829"]},"institutions":[{"id":"https://openalex.org/I4405276045","display_name":"Universitas Andi Djemma","ror":"https://ror.org/04qzrkd93","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276045"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yuda Satria Nugraha","raw_affiliation_strings":["Universitas Andi Djemma Palopo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andi Djemma Palopo","institution_ids":["https://openalex.org/I4405276045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092583544","display_name":"Wulan Guritno","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405276045","display_name":"Universitas Andi Djemma","ror":"https://ror.org/04qzrkd93","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276045"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wulan Guritno","raw_affiliation_strings":["Universitas Andi Djemma Palopo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andi Djemma Palopo","institution_ids":["https://openalex.org/I4405276045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092583545","display_name":"Adri Kalatiku","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405276045","display_name":"Universitas Andi Djemma","ror":"https://ror.org/04qzrkd93","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276045"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adri Kalatiku","raw_affiliation_strings":["Universitas Andi Djemma Palopo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andi Djemma Palopo","institution_ids":["https://openalex.org/I4405276045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102541277","display_name":"Uun Lestari","orcid":"https://orcid.org/0009-0001-2153-7822","observed_orcids":["https://orcid.org/0009-0001-2153-7822"]},"institutions":[{"id":"https://openalex.org/I4405276045","display_name":"Universitas Andi Djemma","ror":"https://ror.org/04qzrkd93","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276045"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Uun Lestari","raw_affiliation_strings":["Universitas Andi Djemma Palopo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andi Djemma Palopo","institution_ids":["https://openalex.org/I4405276045"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017113390","display_name":"Nurjannah Nurjannah","orcid":"https://orcid.org/0000-0001-5615-017X","observed_orcids":["https://orcid.org/0000-0001-5615-017X"]},"institutions":[{"id":"https://openalex.org/I4405276045","display_name":"Universitas Andi Djemma","ror":"https://ror.org/04qzrkd93","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276045"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nurjannah Nurjannah","raw_affiliation_strings":["Universitas Andi Djemma Palopo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Andi Djemma Palopo","institution_ids":["https://openalex.org/I4405276045"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405276045"],"apc_list":null,"apc_paid":null,"fwci":0.308,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.59833443,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"4","issue":"3","first_page":"362","last_page":"374"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/price","display_name":"price","score":0.9700000286102295},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.7889999747276306},{"id":"https://openalex.org/keywords/palopo","display_name":"Palopo","score":0.7390000224113464}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.814177930355072},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6305605173110962},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.5640208721160889},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.5408492684364319},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5392223000526428},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5317543745040894},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5004746913909912},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.49535003304481506},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44067540764808655},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42474260926246643},{"id":"https://openalex.org/C48921125","wikidata":"https://www.wikidata.org/wiki/Q10861030","display_name":"Linear regression","level":2,"score":0.4124060273170471},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.3937622010707855},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.36321139335632324},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3210218548774719},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.07785612344741821},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.06389191746711731},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.05765581130981445},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.05524629354476929},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47747/jbme.v4i3.1337","doi":"https://doi.org/10.47747/jbme.v4i3.1337","is_oa":true,"landing_page_url":"http://dx.doi.org/10.47747/jbme.v4i3.1337","pdf_url":"https://journal.jis-institute.org/index.php/jbme/article/download/1337/851","source":{"id":"https://openalex.org/S4210234761","display_name":"Jurnal Bisnis Manajemen dan Ekonomi","issn_l":"2745-7281","issn":["2745-7281"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Bisnis, Manajemen, dan Ekonomi","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47747/jbme.v4i3.1337","doi":"https://doi.org/10.47747/jbme.v4i3.1337","is_oa":true,"landing_page_url":"http://dx.doi.org/10.47747/jbme.v4i3.1337","pdf_url":"https://journal.jis-institute.org/index.php/jbme/article/download/1337/851","source":{"id":"https://openalex.org/S4210234761","display_name":"Jurnal Bisnis Manajemen dan Ekonomi","issn_l":"2745-7281","issn":["2745-7281"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Bisnis, Manajemen, dan Ekonomi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4385495000.pdf","grobid_xml":"https://content.openalex.org/works/W4385495000.grobid-xml"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W1568622027","https://openalex.org/W2525921600","https://openalex.org/W2912216719","https://openalex.org/W2952794409","https://openalex.org/W3008585037","https://openalex.org/W3019735142","https://openalex.org/W3036582350","https://openalex.org/W3089040534","https://openalex.org/W3092722502","https://openalex.org/W3095944085","https://openalex.org/W3135061477","https://openalex.org/W3183540323","https://openalex.org/W3190633940","https://openalex.org/W3199515584","https://openalex.org/W4246887704","https://openalex.org/W4249754508","https://openalex.org/W4313228211","https://openalex.org/W4320924021","https://openalex.org/W4378530239","https://openalex.org/W4392134667","https://openalex.org/W7152733544","https://openalex.org/W7214902685"],"related_works":["https://openalex.org/W4412380585","https://openalex.org/W7219186469","https://openalex.org/W4413408349","https://openalex.org/W4401272567","https://openalex.org/W3122853368","https://openalex.org/W7164879715","https://openalex.org/W3109158884","https://openalex.org/W7125807969","https://openalex.org/W4401866643","https://openalex.org/W7214995525"],"abstract_inverted_index":{"This":[0,40,142],"study":[1,41],"aims":[2],"to":[3,73],"determine":[4],"the":[5,22,29,69,145,157],"effect":[6,115,126,138],"of":[7,35,54,71],"price":[8,90,105,122,158],"and":[9,46,57,91,94,106,113,136],"product":[10,92,107,131,146],"quality":[11,108,132,147],"on":[12,116,127,139],"customer":[13,99,117,128,140,154],"satisfaction.":[14,100,118,141],"The":[15,50,75,101],"research":[16],"population":[17],"is":[18,80,149],"all":[19],"customers":[20],"at":[21],"Immune":[23],"Cafe":[24],"in":[25,68,152],"Palopo":[26],"City.":[27],"With":[28],"incidental":[30],"sampling":[31],"technique,":[32],"a":[33,43,111,134],"sample":[34],"30":[36],"people":[37],"was":[38,62],"selected.":[39],"uses":[42],"quantitative":[44],"approach":[45],"inferential":[47],"statistical":[48],"analysis.":[49],"data":[51,56,76],"used":[52,79],"consists":[53],"primary":[55],"secondary":[58],"data.":[59],"Data":[60],"collection":[61],"carried":[63],"out":[64],"by":[65],"providing":[66],"instruments":[67],"form":[70],"questionnaires":[72],"respondents.":[74],"analysis":[77,84],"model":[78],"multiple":[81],"linear":[82],"regression":[83],"with":[85],"two":[86],"independent":[87],"variables,":[88],"namely":[89,98],"quality,":[93],"one":[95],"dependent":[96],"variable,":[97],"results":[102],"showed":[103],"that":[104,144],"simultaneously":[109],"had":[110],"positive":[112,135],"significant":[114,125,137],"As":[119],"for":[120],"partially,":[121],"has":[123,133],"no":[124],"satisfaction,":[129],"while":[130],"shows":[143],"variable":[148,159],"more":[150],"dominant":[151],"influencing":[153],"satisfaction":[155],"than":[156]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-08-03T00:00:00"}