{"id":"https://openalex.org/W4385357657","doi":"https://doi.org/10.1016/j.ocecoaman.2023.106753","title":"Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis","display_name":"Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis","publication_year":2023,"publication_date":"2023-07-27","ids":{"openalex":"https://openalex.org/W4385357657","doi":"https://doi.org/10.1016/j.ocecoaman.2023.106753"},"language":"en","primary_location":{"id":"doi:10.1016/j.ocecoaman.2023.106753","doi":"https://doi.org/10.1016/j.ocecoaman.2023.106753","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ocecoaman.2023.106753","pdf_url":null,"source":{"id":"https://openalex.org/S8178725","display_name":"Ocean & Coastal Management","issn_l":"0964-5691","issn":["0964-5691","1873-524X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ocean & Coastal Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.2139/ssrn.4380142","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033552487","display_name":"Xinqiang Jiang","orcid":"https://orcid.org/0000-0003-0727-3354","observed_orcids":["https://orcid.org/0000-0003-0727-3354"]},"institutions":[{"id":"https://openalex.org/I44675526","display_name":"Shanghai Ocean University","ror":"https://ror.org/04n40zv07","country_code":"CN","type":"education","lineage":["https://openalex.org/I44675526"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xinqiang Jiang","raw_affiliation_strings":["College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China","institution_ids":["https://openalex.org/I44675526"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100778482","display_name":"Junbo Zhang","orcid":"https://orcid.org/0000-0002-8145-157X","observed_orcids":["https://orcid.org/0000-0002-8145-157X"]},"institutions":[{"id":"https://openalex.org/I44675526","display_name":"Shanghai Ocean University","ror":"https://ror.org/04n40zv07","country_code":"CN","type":"education","lineage":["https://openalex.org/I44675526"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Junbo Zhang","raw_affiliation_strings":["College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China","National Engineering Research Center for Oceanic Fisheries, Shanghai, 201306, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China","institution_ids":["https://openalex.org/I44675526"]},{"raw_affiliation_string":"National Engineering Research Center for Oceanic Fisheries, Shanghai, 201306, China","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101196653","display_name":"Chenxing Yang","orcid":"https://orcid.org/0009-0008-6516-5523","observed_orcids":["https://orcid.org/0009-0008-6516-5523"]},"institutions":[{"id":"https://openalex.org/I44675526","display_name":"Shanghai Ocean University","ror":"https://ror.org/04n40zv07","country_code":"CN","type":"education","lineage":["https://openalex.org/I44675526"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Chenxing Yang","raw_affiliation_strings":["College of Economics and Management, Shanghai Ocean University, 999 Hucheng Ring Road, Pudong New Area, Shanghai, 201306, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Shanghai Ocean University, 999 Hucheng Ring Road, Pudong New Area, Shanghai, 201306, China","institution_ids":["https://openalex.org/I44675526"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040765357","display_name":"Rong Wan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I44675526","display_name":"Shanghai Ocean University","ror":"https://ror.org/04n40zv07","country_code":"CN","type":"education","lineage":["https://openalex.org/I44675526"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rong Wan","raw_affiliation_strings":["College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China","National Engineering Research Center for Oceanic Fisheries, Shanghai, 201306, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Marine Science, Shanghai Ocean University, Shanghai, 201306, China","institution_ids":["https://openalex.org/I44675526"]},{"raw_affiliation_string":"National Engineering Research Center for Oceanic Fisheries, Shanghai, 201306, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101196653"],"corresponding_institution_ids":["https://openalex.org/I44675526"],"apc_list":{"value":3640,"currency":"USD","value_usd":3640},"apc_paid":null,"fwci":7.5606,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.97258389,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"243","issue":null,"first_page":"106753","last_page":"106753"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5702999830245972,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5702999830245972,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.15360000729560852,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11793","display_name":"Recreation, Leisure, Wilderness Management","score":0.0729999989271164,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/recreational-fisheries","display_name":"recreational fisheries","score":0.9490000009536743},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8809999823570251},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.9829999804496765},{"id":"https://openalex.org/keywords/fuzzy-kano-model","display_name":"fuzzy Kano model","score":0.9959999918937683},{"id":"https://openalex.org/keywords/importance-performance-analysis","display_name":"importance-performance analysis","score":0.996999979019165},{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.6790000200271606},{"id":"https://openalex.org/keywords/coastal-tourism","display_name":"coastal tourism","score":0.7279999852180481},{"id":"https://openalex.org/keywords/sustainable-tourism-development","display_name":"sustainable tourism development","score":0.7110000252723694}],"concepts":[{"id":"https://openalex.org/C110269972","wikidata":"https://www.wikidata.org/wiki/Q184872","display_name":"Recreation","level":2,"score":0.8474335670471191},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6600050330162048},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6223546862602234},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6223143339157104},{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.59209805727005},{"id":"https://openalex.org/C2993591741","wikidata":"https://www.wikidata.org/wiki/Q283534","display_name":"Recreational fishing","level":3,"score":0.5641402006149292},{"id":"https://openalex.org/C505870484","wikidata":"https://www.wikidata.org/wiki/Q180538","display_name":"Fishery","level":1,"score":0.549436628818512},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5386884212493896},{"id":"https://openalex.org/C107826830","wikidata":"https://www.wikidata.org/wiki/Q929380","display_name":"Environmental resource management","level":1,"score":0.5136331915855408},{"id":"https://openalex.org/C119059837","wikidata":"https://www.wikidata.org/wiki/Q175096","display_name":"SWOT analysis","level":2,"score":0.47454628348350525},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4603680372238159},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.4540688395500183},{"id":"https://openalex.org/C202041845","wikidata":"https://www.wikidata.org/wiki/Q5454893","display_name":"Fisheries management","level":3,"score":0.4243171811103821},{"id":"https://openalex.org/C91375879","wikidata":"https://www.wikidata.org/wiki/Q15473274","display_name":"Environmental planning","level":1,"score":0.39479461312294006},{"id":"https://openalex.org/C514101110","wikidata":"https://www.wikidata.org/wiki/Q14373","display_name":"Fishing","level":2,"score":0.3900946080684662},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3362342119216919},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.2732101082801819},{"id":"https://openalex.org/C39432304","wikidata":"https://www.wikidata.org/wiki/Q188847","display_name":"Environmental science","level":0,"score":0.2569606900215149},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.13645079731941223},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11686733365058899},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.ocecoaman.2023.106753","doi":"https://doi.org/10.1016/j.ocecoaman.2023.106753","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ocecoaman.2023.106753","pdf_url":null,"source":{"id":"https://openalex.org/S8178725","display_name":"Ocean & Coastal Management","issn_l":"0964-5691","issn":["0964-5691","1873-524X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ocean & Coastal Management","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.4380142","doi":"https://doi.org/10.2139/ssrn.4380142","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.4380142","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"}],"best_oa_location":{"id":"doi:10.2139/ssrn.4380142","doi":"https://doi.org/10.2139/ssrn.4380142","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.4380142","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.7900000214576721,"id":"https://metadata.un.org/sdg/14","display_name":"Life below water"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G3859633088","display_name":null,"funder_award_id":"2019YFC0312104","funder_id":"https://openalex.org/F4320335777","funder_display_name":"National Key Research and Development Program of China"}],"funders":[{"id":"https://openalex.org/F4320321540","display_name":"Ministry of Science and Technology of the People's Republic of China","ror":"https://ror.org/027s68j25"},{"id":"https://openalex.org/F4320327287","display_name":"Ministry of Agriculture and Rural Affairs of the People's Republic of China","ror":null},{"id":"https://openalex.org/F4320335777","display_name":"National Key Research and Development Program of China","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W632549512","https://openalex.org/W1502605725","https://openalex.org/W1544073738","https://openalex.org/W1579487537","https://openalex.org/W1585155070","https://openalex.org/W1909524045","https://openalex.org/W1971802147","https://openalex.org/W1974521619","https://openalex.org/W1982480835","https://openalex.org/W1984849468","https://openalex.org/W2003816065","https://openalex.org/W2007748959","https://openalex.org/W2009554904","https://openalex.org/W2014442694","https://openalex.org/W2016750939","https://openalex.org/W2062228572","https://openalex.org/W2083371358","https://openalex.org/W2094013842","https://openalex.org/W2098098727","https://openalex.org/W2098561480","https://openalex.org/W2103025491","https://openalex.org/W2104118300","https://openalex.org/W2108573135","https://openalex.org/W2112220841","https://openalex.org/W2121254179","https://openalex.org/W2131786268","https://openalex.org/W2133527573","https://openalex.org/W2145109772","https://openalex.org/W2152984704","https://openalex.org/W2155066197","https://openalex.org/W2159294234","https://openalex.org/W2303637463","https://openalex.org/W2376189038","https://openalex.org/W2462098244","https://openalex.org/W2661266073","https://openalex.org/W2750729903","https://openalex.org/W2788954177","https://openalex.org/W2811318114","https://openalex.org/W2979652166","https://openalex.org/W2993134902","https://openalex.org/W3025382450","https://openalex.org/W3037707959","https://openalex.org/W3039607472","https://openalex.org/W3087695787","https://openalex.org/W3090493573","https://openalex.org/W3122091556","https://openalex.org/W3133897881","https://openalex.org/W3136710772","https://openalex.org/W4283751218"],"related_works":["https://openalex.org/W2017220472","https://openalex.org/W4402568236","https://openalex.org/W4406319396","https://openalex.org/W2183820760","https://openalex.org/W2616739268","https://openalex.org/W2552175799","https://openalex.org/W2984590485","https://openalex.org/W2007722224","https://openalex.org/W793113149","https://openalex.org/W4282982129"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2023-07-29T00:00:00"}