{"id":"https://openalex.org/W4385197914","doi":"https://doi.org/10.29073/jer.v1i1.11","title":"THE IMPACT OF COVID-19 ON DIGITAL BANKING","display_name":"THE IMPACT OF COVID-19 ON DIGITAL BANKING","publication_year":2023,"publication_date":"2023-07-24","ids":{"openalex":"https://openalex.org/W4385197914","doi":"https://doi.org/10.29073/jer.v1i1.11"},"language":"en","primary_location":{"id":"doi:10.29073/jer.v1i1.11","doi":"https://doi.org/10.29073/jer.v1i1.11","is_oa":true,"landing_page_url":"https://doi.org/10.29073/jer.v1i1.11","pdf_url":"https://jer.ponteditora.org/index.php/jer/article/download/11/9","source":{"id":"https://openalex.org/S5407040095","display_name":"Journal of Entrepreneurial Researchers","issn_l":"2975-9412","issn":["2975-9412"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","norway-1"],"host_organization":"https://openalex.org/I4405254802","host_organization_name":"Ponteditora","host_organization_lineage":["https://openalex.org/I4405254802"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Entrepreneurial Researchers","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://jer.ponteditora.org/index.php/jer/article/download/11/9","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092530400","display_name":"Simone P. Vilhena","orcid":"https://orcid.org/0000-0002-1194-9313","observed_orcids":["https://orcid.org/0000-0002-1194-9313"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Simone P. Vilhena","raw_affiliation_strings":["Randstad, S.A"],"raw_orcid":"https://orcid.org/0000-0002-1194-9313","affiliations":[{"raw_affiliation_string":"Randstad, S.A","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060910323","display_name":"Ra\u00fal Daniel Navas","orcid":"https://orcid.org/0000-0002-2641-6210","observed_orcids":["https://orcid.org/0000-0002-2641-6210"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ra\u00fal Navas","raw_affiliation_strings":["ISCAL\u2014IPL"],"raw_orcid":"https://orcid.org/0000-0002-2641-6210","affiliations":[{"raw_affiliation_string":"ISCAL\u2014IPL","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.7085,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.9022497,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"1","issue":"1","first_page":"21","last_page":"42"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.009100000374019146,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.007499999832361937,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9800000190734863},{"id":"https://openalex.org/keywords/digital-banking","display_name":"digital banking","score":1.0},{"id":"https://openalex.org/keywords/retail-banking","display_name":"retail banking","score":0.8970000147819519},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.9480000138282776},{"id":"https://openalex.org/keywords/home-banking","display_name":"home banking","score":0.7870000004768372},{"id":"https://openalex.org/keywords/mobile-banking","display_name":"mobile banking","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8610000014305115},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.5720000267028809},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.6830000281333923}],"concepts":[{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.789810061454773},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7588507533073425},{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.7145235538482666},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.6358405351638794},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.535129725933075},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5276832580566406},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.472040057182312},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.44175368547439575},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.43749797344207764},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1424597203731537},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.29073/jer.v1i1.11","doi":"https://doi.org/10.29073/jer.v1i1.11","is_oa":true,"landing_page_url":"https://doi.org/10.29073/jer.v1i1.11","pdf_url":"https://jer.ponteditora.org/index.php/jer/article/download/11/9","source":{"id":"https://openalex.org/S5407040095","display_name":"Journal of Entrepreneurial Researchers","issn_l":"2975-9412","issn":["2975-9412"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","norway-1"],"host_organization":"https://openalex.org/I4405254802","host_organization_name":"Ponteditora","host_organization_lineage":["https://openalex.org/I4405254802"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Entrepreneurial Researchers","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.29073/jer.v1i1.11","doi":"https://doi.org/10.29073/jer.v1i1.11","is_oa":true,"landing_page_url":"https://doi.org/10.29073/jer.v1i1.11","pdf_url":"https://jer.ponteditora.org/index.php/jer/article/download/11/9","source":{"id":"https://openalex.org/S5407040095","display_name":"Journal of Entrepreneurial Researchers","issn_l":"2975-9412","issn":["2975-9412"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","norway-1"],"host_organization":"https://openalex.org/I4405254802","host_organization_name":"Ponteditora","host_organization_lineage":["https://openalex.org/I4405254802"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Entrepreneurial Researchers","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G6420687009","display_name":null,"funder_award_id":"UIDB/04630/2020","funder_id":"https://openalex.org/F4320334359","funder_display_name":"NECE - Research Center in Business Sciences, University of Beira Interior"},{"id":"https://openalex.org/G6491246501","display_name":"N\u00facleo de Estudos em Ci\u00eancias Empresariais","funder_award_id":"UIDB/04630/2020","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"}],"funders":[{"id":"https://openalex.org/F4320331683","display_name":"Instituto Polit\u00e9cnico de Lisboa","ror":"https://ror.org/04ea70f07"},{"id":"https://openalex.org/F4320334359","display_name":"NECE - Research Center in Business Sciences, University of Beira Interior","ror":null},{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4385197914.pdf","grobid_xml":"https://content.openalex.org/works/W4385197914.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W1607666425","https://openalex.org/W1755880734","https://openalex.org/W1993760488","https://openalex.org/W2031114635","https://openalex.org/W2122149124","https://openalex.org/W2586720217","https://openalex.org/W2766820350","https://openalex.org/W2794962887","https://openalex.org/W2803550801","https://openalex.org/W2908516842","https://openalex.org/W3032880621","https://openalex.org/W3033668954","https://openalex.org/W3035297612","https://openalex.org/W3093170971","https://openalex.org/W3101168398","https://openalex.org/W3107090260","https://openalex.org/W3126216822","https://openalex.org/W3129485691","https://openalex.org/W3134015591","https://openalex.org/W3157360342","https://openalex.org/W4205572198","https://openalex.org/W4210340741","https://openalex.org/W4292166934","https://openalex.org/W4307144638","https://openalex.org/W4382199561","https://openalex.org/W6775505610"],"related_works":["https://openalex.org/W7112237213","https://openalex.org/W7220289424","https://openalex.org/W4386526228","https://openalex.org/W4405477452","https://openalex.org/W7139484219","https://openalex.org/W6949717441","https://openalex.org/W7004872119","https://openalex.org/W7164349545","https://openalex.org/W4412833882","https://openalex.org/W7118120527"],"abstract_inverted_index":{"In":[0],"the":[1,7,36,43,76,80,84,89,96,133],"current":[2],"business":[3],"landscape,":[4],"characterized":[5],"by":[6,42,79,137],"widespread":[8],"adoption":[9],"of":[10,98,111],"Information":[11],"and":[12,21,35,67,87,145],"Communication":[13],"Technologies,":[14],"companies":[15],"must":[16],"adapt":[17],"to":[18,55,74,91],"new":[19],"paradigms":[20],"align":[22],"their":[23],"management":[24],"strategies":[25,77],"accordingly.":[26],"The":[27,46,101,114,123],"retail":[28],"banking":[29,50,81,112],"sector":[30,82],"has":[31,38,51,94],"experienced":[32],"significant":[33],"transformations,":[34],"process":[37],"been":[39],"further":[40],"accelerated":[41],"Covid-19":[44,93],"pandemic.":[45],"shift":[47],"towards":[48],"digital":[49,85,134],"become":[52],"essential":[53],"due":[54],"market":[56],"conditions,":[57],"offering":[58],"advantages":[59],"such":[60],"as":[61,143],"differentiation":[62],"from":[63],"competitors,":[64],"cost":[65],"reduction,":[66],"improved":[68],"customer":[69],"engagement.":[70],"This":[71],"study":[72,119],"aims":[73],"explore":[75],"implemented":[78],"during":[83],"transformation":[86],"examine":[88],"extent":[90],"which":[92],"influenced":[95],"growth":[97],"Digital":[99],"Banking.":[100],"research":[102],"methodology":[103],"involved":[104],"conducting":[105],"a":[106,147],"questionnaire":[107],"survey":[108,124],"among":[109],"clients":[110],"institutions.":[113,139],"sample":[115],"size":[116],"for":[117,149],"this":[118],"comprised":[120],"351":[121],"respondents.":[122],"findings":[125],"indicate":[126],"that,":[127],"overall,":[128],"respondents":[129],"are":[130],"content":[131],"with":[132],"services":[135],"provided":[136],"financial":[138],"They":[140],"perceive":[141],"them":[142],"secure":[144],"exhibit":[146],"preference":[148],"Homebanking/Mobile":[150],"Banking":[151],"over":[152],"traditional":[153],"channels.":[154]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-07-25T00:00:00"}