{"id":"https://openalex.org/W4384665441","doi":"https://doi.org/10.1080/01488376.2023.2236131","title":"Limited Benefits of Technological Advances in Human Service Organizations: Going beyond the Hype Using Sociotechnical Knowledge Management System","display_name":"Limited Benefits of Technological Advances in Human Service Organizations: Going beyond the Hype Using Sociotechnical Knowledge Management System","publication_year":2023,"publication_date":"2023-07-04","ids":{"openalex":"https://openalex.org/W4384665441","doi":"https://doi.org/10.1080/01488376.2023.2236131"},"language":"en","primary_location":{"id":"doi:10.1080/01488376.2023.2236131","doi":"https://doi.org/10.1080/01488376.2023.2236131","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01488376.2023.2236131","pdf_url":null,"source":{"id":"https://openalex.org/S101378441","display_name":"Journal of Social Service Research","issn_l":"0148-8376","issn":["0148-8376","1540-7314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Social Service Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035389017","display_name":"Kyeonghee Jang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I60205797","display_name":"Abilene Christian University","ror":"https://ror.org/004srrf86","country_code":"US","type":"education","lineage":["https://openalex.org/I60205797"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Kyeonghee Jang","raw_affiliation_strings":["School of Social Work, Abilene Christian University, Abilene, Texas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Social Work, Abilene Christian University, Abilene, Texas, USA","institution_ids":["https://openalex.org/I60205797"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011761932","display_name":"Noel G. Landuyt","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Noel G. Landuyt","raw_affiliation_strings":["School of Social Work, The University of Texas at Austin, Austin, Texas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Social Work, The University of Texas at Austin, Austin, Texas, USA","institution_ids":["https://openalex.org/I86519309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5035389017"],"corresponding_institution_ids":["https://openalex.org/I60205797"],"apc_list":null,"apc_paid":null,"fwci":5.8021,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.95877539,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"49","issue":"4","first_page":"426","last_page":"446"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.7182999849319458,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.7182999849319458,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.1826000064611435,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.03449999913573265,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":0.43799999356269836},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.8040000200271606},{"id":"https://openalex.org/keywords/human-service-organizations","display_name":"human service organizations","score":0.8820000290870667},{"id":"https://openalex.org/keywords/organizational-effectiveness","display_name":"organizational effectiveness","score":0.7670000195503235},{"id":"https://openalex.org/keywords/knowledge-integration","display_name":"knowledge integration","score":0.996999979019165},{"id":"https://openalex.org/keywords/caseworkers","display_name":"caseworkers","score":0.734000027179718},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.6340000033378601}],"concepts":[{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.9771530628204346},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6741106510162354},{"id":"https://openalex.org/C196187386","wikidata":"https://www.wikidata.org/wiki/Q1050187","display_name":"Sociocultural evolution","level":2,"score":0.5945427417755127},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.5891042947769165},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3391185402870178},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.32402586936950684},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2968556880950928},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.292436420917511},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/01488376.2023.2236131","doi":"https://doi.org/10.1080/01488376.2023.2236131","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01488376.2023.2236131","pdf_url":null,"source":{"id":"https://openalex.org/S101378441","display_name":"Journal of Social Service Research","issn_l":"0148-8376","issn":["0148-8376","1540-7314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Social Service Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W1525776194","https://openalex.org/W1558803274","https://openalex.org/W1849190772","https://openalex.org/W1851977698","https://openalex.org/W1971440513","https://openalex.org/W1976876708","https://openalex.org/W2005665897","https://openalex.org/W2083982767","https://openalex.org/W2084198726","https://openalex.org/W2098118776","https://openalex.org/W2108599852","https://openalex.org/W2126728600","https://openalex.org/W2139041794","https://openalex.org/W2735492191","https://openalex.org/W2752640778","https://openalex.org/W2781500584","https://openalex.org/W2813720468","https://openalex.org/W2890782667","https://openalex.org/W2898598054","https://openalex.org/W2904756723","https://openalex.org/W2905006726","https://openalex.org/W2907027304","https://openalex.org/W2947330763","https://openalex.org/W2967447994","https://openalex.org/W2978505225","https://openalex.org/W3009046529","https://openalex.org/W3023299717","https://openalex.org/W3082762910","https://openalex.org/W3093180067","https://openalex.org/W3096515642","https://openalex.org/W3117519689","https://openalex.org/W3118137660","https://openalex.org/W3157909322","https://openalex.org/W3198740057","https://openalex.org/W3200080585","https://openalex.org/W3205473651","https://openalex.org/W4200343629","https://openalex.org/W4200599250","https://openalex.org/W4214664940","https://openalex.org/W4223613957","https://openalex.org/W4224254798","https://openalex.org/W4225001143","https://openalex.org/W4226095788","https://openalex.org/W4229459734","https://openalex.org/W4231013718","https://openalex.org/W4236543536","https://openalex.org/W4251240045","https://openalex.org/W4281939280","https://openalex.org/W4285089263","https://openalex.org/W4286500058","https://openalex.org/W4292581681","https://openalex.org/W4292712331","https://openalex.org/W4306953239","https://openalex.org/W4311526005","https://openalex.org/W4312518042","https://openalex.org/W4312969523","https://openalex.org/W4317566804","https://openalex.org/W4322576441","https://openalex.org/W4323050332","https://openalex.org/W4403159200"],"related_works":["https://openalex.org/W1980714815","https://openalex.org/W3133630643","https://openalex.org/W608490485","https://openalex.org/W2481729736","https://openalex.org/W4389636114","https://openalex.org/W2236208621","https://openalex.org/W2967475239","https://openalex.org/W4308919250","https://openalex.org/W3203106571","https://openalex.org/W2545074387"],"abstract_inverted_index":{"This":[0,54],"study":[1,81],"investigates":[2],"the":[3,26,30,36,41,58,72,92,133,149,189],"issue":[4],"of":[5,29,47,60,74,85,95,151,171],"underwhelming":[6,141],"effectiveness":[7,142],"in":[8,39,62,91],"Information":[9],"Communication":[10],"Technology":[11],"(ICT)":[12],"by":[13],"employing":[14],"a":[15,83,160,164],"sociotechnical":[16,167,190],"knowledge":[17],"management":[18],"system":[19],"(KMS)":[20],"framework.":[21],"The":[22,80,169],"conceptual":[23],"model":[24],"highlights":[25],"combined":[27],"contributions":[28],"Technical":[31],"KMS":[32,38,104,107,126,191],"representing":[33],"ICT,":[34],"and":[35,44,105,135,155,166,183,193],"Sociocultural":[37,106,125],"facilitating":[40],"syntactic,":[42],"semantic,":[43],"pragmatic":[45],"processes":[46],"Knowledge":[48,115],"Integration,":[49],"ultimately":[50],"enhancing":[51,110],"Organizational":[52,111],"Effectiveness.":[53],"cross-sectional":[55],"survey":[56,137],"explores":[57],"role":[59],"ICT":[61],"supporting":[63],"practitioners":[64],"within":[65],"human":[66],"services":[67],"organizations":[68],"as":[69],"they":[70],"navigate":[71],"complexities":[73],"addressing":[75,179],"their":[76,195],"clients\u2019":[77],"diverse":[78],"needs.":[79],"involves":[82],"sample":[84],"1,708":[86],"frontline":[87],"caseworkers":[88,118],"who":[89],"participated":[90],"2022":[93],"Survey":[94],"Employee":[96],"Engagement":[97],"(SEE).":[98],"Results":[99],"demonstrate":[100],"that":[101],"both":[102],"Technological":[103,123],"contribute":[108],"to":[109],"Effectiveness":[112],"through":[113],"improved":[114],"Integration.":[116],"While":[117],"are":[119],"more":[120],"satisfied":[121],"with":[122],"KMS,":[124],"yields":[127],"greater":[128],"benefits.":[129],"Additional":[130],"analyses":[131],"comparing":[132],"2008":[134],"current":[136],"data":[138],"reveal":[139],"ongoing":[140],"despite":[143],"technological":[144],"advancements.":[145],"These":[146],"findings":[147],"highlight":[148],"importance":[150],"integrating":[152],"advanced":[153],"technology":[154],"business":[156],"processes,":[157],"advocating":[158],"for":[159],"paradigm":[161],"shift":[162],"toward":[163],"knowledge-based":[165],"perspective.":[168],"potential":[170],"Artificial":[172],"Intelligence":[173],"(AI)":[174],"is":[175],"discussed,":[176],"contingent":[177],"on":[178,197],"ethical":[180],"concerns,":[181],"cybersecurity,":[182],"privacy.":[184],"Future":[185],"research":[186],"should":[187],"explore":[188],"applications":[192],"examine":[194],"impact":[196],"organizational":[198],"effectiveness.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2025-10-10T00:00:00"}
