{"id":"https://openalex.org/W4384447289","doi":"https://doi.org/10.1177/14673584231188847","title":"Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience","display_name":"Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience","publication_year":2023,"publication_date":"2023-07-13","ids":{"openalex":"https://openalex.org/W4384447289","doi":"https://doi.org/10.1177/14673584231188847"},"language":"en","primary_location":{"id":"doi:10.1177/14673584231188847","doi":"https://doi.org/10.1177/14673584231188847","is_oa":true,"landing_page_url":"https://doi.org/10.1177/14673584231188847","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/14673584231188847","source":{"id":"https://openalex.org/S81608247","display_name":"Tourism and Hospitality Research","issn_l":"1467-3584","issn":["1467-3584","1742-9692"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tourism and Hospitality Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://journals.sagepub.com/doi/pdf/10.1177/14673584231188847","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005147255","display_name":"Arnold Japutra","orcid":"https://orcid.org/0000-0002-0513-8792","observed_orcids":["https://orcid.org/0000-0002-0513-8792"]},"institutions":[{"id":"https://openalex.org/I177877127","display_name":"The University of Western Australia","ror":"https://ror.org/047272k79","country_code":"AU","type":"education","lineage":["https://openalex.org/I177877127"]},{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["AU","ID"],"is_corresponding":true,"raw_author_name":"Arnold Japutra","raw_affiliation_strings":["Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia","Department of Marketing, University of Western Australia, Perth, WA, Australia"],"raw_orcid":"https://orcid.org/0000-0002-0513-8792","affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]},{"raw_affiliation_string":"Department of Marketing, University of Western Australia, Perth, WA, Australia","institution_ids":["https://openalex.org/I177877127"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051848146","display_name":"Sandra Mar\u00eda Correia Loureiro","orcid":"https://orcid.org/0000-0001-8362-4430","observed_orcids":["https://orcid.org/0000-0001-8362-4430"]},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]},{"id":"https://openalex.org/I4405257716","display_name":"Unidade de Investiga\u00e7\u00e3o em Desenvolvimento Empresarial","ror":"https://ror.org/05kaje043","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055","https://openalex.org/I4405257716"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Sandra Maria Correia Loureiro","raw_affiliation_strings":["Department of Marketing, Operations and General Management, Business Research Unit (BRU-UNIDE), Instituto Universit\u00e1rio de Lisboa (ISCTE-IUL), Lisbon, Portugal"],"raw_orcid":"https://orcid.org/0000-0001-8362-4430","affiliations":[{"raw_affiliation_string":"Department of Marketing, Operations and General Management, Business Research Unit (BRU-UNIDE), Instituto Universit\u00e1rio de Lisboa (ISCTE-IUL), Lisbon, Portugal","institution_ids":["https://openalex.org/I110026055","https://openalex.org/I4405257716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009672135","display_name":"Sebasti\u00e1n Molinillo","orcid":"https://orcid.org/0000-0001-9132-5190","observed_orcids":["https://orcid.org/0000-0001-9132-5190"]},"institutions":[{"id":"https://openalex.org/I82767444","display_name":"Universidad de M\u00e1laga","ror":"https://ror.org/036b2ww28","country_code":"ES","type":"education","lineage":["https://openalex.org/I82767444"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Sebastian Molinillo","raw_affiliation_strings":["University Institute of Tourist Investigation, Intelligence and Innovation (i3t), Department of Business Management, Faculty of Economics and Business, University of Malaga, Malaga, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University Institute of Tourist Investigation, Intelligence and Innovation (i3t), Department of Business Management, Faculty of Economics and Business, University of Malaga, Malaga, Spain","institution_ids":["https://openalex.org/I82767444"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013694751","display_name":"Haryani Primanti","orcid":"https://orcid.org/0000-0002-0438-6946","observed_orcids":["https://orcid.org/0000-0002-0438-6946"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Haryani Primanti","raw_affiliation_strings":["Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5005147255"],"corresponding_institution_ids":["https://openalex.org/I177877127","https://openalex.org/I29617571"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000},"apc_paid":{"value":3000,"currency":"USD","value_usd":3000},"fwci":5.525,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.95499435,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"25","issue":"1","first_page":"90","last_page":"103"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.8180000185966492},{"id":"https://openalex.org/keywords/personal-values","display_name":"personal values","score":0.9190000295639038},{"id":"https://openalex.org/keywords/social-values","display_name":"social values","score":0.9990000128746033},{"id":"https://openalex.org/keywords/perceived-justice","display_name":"perceived justice","score":0.8479999899864197},{"id":"https://openalex.org/keywords/brand-experience","display_name":"brand experience","score":0.9919999837875366},{"id":"https://openalex.org/keywords/service-failure","display_name":"service failure","score":0.9860000014305115},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7630000114440918},{"id":"https://openalex.org/keywords/spa-guests","display_name":"spa guests","score":0.3840000033378601}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6474151611328125},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.6174049377441406},{"id":"https://openalex.org/C2992420184","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Brand experience","level":4,"score":0.6049197912216187},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5076957941055298},{"id":"https://openalex.org/C2776892586","wikidata":"https://www.wikidata.org/wiki/Q4956571","display_name":"Brand engagement","level":3,"score":0.5032362341880798},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.49589285254478455},{"id":"https://openalex.org/C139621336","wikidata":"https://www.wikidata.org/wiki/Q3190382","display_name":"Economic Justice","level":2,"score":0.4832054376602173},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4674561619758606},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46742695569992065},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4339238405227661},{"id":"https://openalex.org/C2778412681","wikidata":"https://www.wikidata.org/wiki/Q17142211","display_name":"Interactional justice","level":4,"score":0.4261070489883423},{"id":"https://openalex.org/C2779149496","wikidata":"https://www.wikidata.org/wiki/Q442100","display_name":"Procedural justice","level":3,"score":0.41040685772895813},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4086187183856964},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.39220020174980164},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3095399737358093},{"id":"https://openalex.org/C2779359184","wikidata":"https://www.wikidata.org/wiki/Q7102023","display_name":"Organizational justice","level":3,"score":0.2200516164302826},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.12484326958656311},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10871922969818115},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.09373435378074646},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.08527061343193054},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07075563073158264},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C545102676","wikidata":"https://www.wikidata.org/wiki/Q1780667","display_name":"Product management","level":3,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1177/14673584231188847","doi":"https://doi.org/10.1177/14673584231188847","is_oa":true,"landing_page_url":"https://doi.org/10.1177/14673584231188847","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/14673584231188847","source":{"id":"https://openalex.org/S81608247","display_name":"Tourism and Hospitality Research","issn_l":"1467-3584","issn":["1467-3584","1742-9692"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tourism and Hospitality Research","raw_type":"journal-article"},{"id":"pmh:oai:eprints.soton.ac.uk:500473","doi":null,"is_oa":false,"landing_page_url":"http://doi.org/10.1177/14673584231188847>).","pdf_url":null,"source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:repositorio.iscte-iul.pt:10071/30848","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10071/30848","pdf_url":"https://repositorio.iscte-iul.pt/bitstream/10071/30848/1/article_99540.pdf","source":{"id":"https://openalex.org/S7407055197","display_name":"Reposit\u00f3rio do ISCTE-IUL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pure.atira.dk:openaire/8446299a-6a27-4da4-9587-0b5660b09390","doi":null,"is_oa":true,"landing_page_url":"https://www.scopus.com/pages/publications/85165255751","pdf_url":null,"source":{"id":"https://openalex.org/S4306402492","display_name":"UWA Profiles and Research Repository (UWA)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I177877127","host_organization_name":"The University of Western Australia","host_organization_lineage":["https://openalex.org/I177877127"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Japutra, A, Loureiro, S M C, Molinillo, S & Primanti, H 2025, 'Influence of individual and social values on customer engagement in luxury thermal spa hotels : The mediating roles of perceived justice and brand experience', Tourism and Hospitality Research, vol. 25, no. 1, pp. 90-103. https://doi.org/10.1177/14673584231188847","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.1177/14673584231188847","doi":"https://doi.org/10.1177/14673584231188847","is_oa":true,"landing_page_url":"https://doi.org/10.1177/14673584231188847","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/14673584231188847","source":{"id":"https://openalex.org/S81608247","display_name":"Tourism and Hospitality Research","issn_l":"1467-3584","issn":["1467-3584","1742-9692"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tourism and Hospitality Research","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G2310285907","display_name":null,"funder_award_id":"NKB-1088/UN2.RST/HKP.05.00/2022","funder_id":"https://openalex.org/F4320323819","funder_display_name":"Universitas Indonesia"}],"funders":[{"id":"https://openalex.org/F4320323819","display_name":"Universitas Indonesia","ror":"https://ror.org/0116zj450"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4384447289.pdf","grobid_xml":"https://content.openalex.org/works/W4384447289.grobid-xml"},"referenced_works_count":73,"referenced_works":["https://openalex.org/W1517701247","https://openalex.org/W1545460766","https://openalex.org/W1555169240","https://openalex.org/W1833887906","https://openalex.org/W1963804871","https://openalex.org/W1969804800","https://openalex.org/W1970468778","https://openalex.org/W1976023962","https://openalex.org/W1979410730","https://openalex.org/W1984947418","https://openalex.org/W1986054366","https://openalex.org/W1992026348","https://openalex.org/W1997869247","https://openalex.org/W2004584618","https://openalex.org/W2018063455","https://openalex.org/W2019012812","https://openalex.org/W2020103314","https://openalex.org/W2045176132","https://openalex.org/W2053394474","https://openalex.org/W2055492391","https://openalex.org/W2077979336","https://openalex.org/W2082896646","https://openalex.org/W2105846236","https://openalex.org/W2116600072","https://openalex.org/W2138497121","https://openalex.org/W2152733736","https://openalex.org/W2153088094","https://openalex.org/W2153674408","https://openalex.org/W2163741736","https://openalex.org/W2165049547","https://openalex.org/W2175480288","https://openalex.org/W2184943477","https://openalex.org/W2223470559","https://openalex.org/W2277441360","https://openalex.org/W2313319791","https://openalex.org/W2568228623","https://openalex.org/W2583304085","https://openalex.org/W2623877957","https://openalex.org/W2745693833","https://openalex.org/W2752382237","https://openalex.org/W2763606577","https://openalex.org/W2766039474","https://openalex.org/W2773438279","https://openalex.org/W2783355166","https://openalex.org/W2803283208","https://openalex.org/W2887369848","https://openalex.org/W2900790966","https://openalex.org/W2905811773","https://openalex.org/W2908967439","https://openalex.org/W2912214692","https://openalex.org/W2918127723","https://openalex.org/W2944634567","https://openalex.org/W2979916712","https://openalex.org/W2980732992","https://openalex.org/W2994690890","https://openalex.org/W3012387496","https://openalex.org/W3013981999","https://openalex.org/W3016238714","https://openalex.org/W3035533378","https://openalex.org/W3047807087","https://openalex.org/W3121277531","https://openalex.org/W3121958491","https://openalex.org/W3123202449","https://openalex.org/W3123398147","https://openalex.org/W3124445090","https://openalex.org/W3134214244","https://openalex.org/W3134508650","https://openalex.org/W3136892313","https://openalex.org/W4205981594","https://openalex.org/W4232654400","https://openalex.org/W4235678817","https://openalex.org/W4237900122","https://openalex.org/W4310215431"],"related_works":["https://openalex.org/W3124230318","https://openalex.org/W3026523779","https://openalex.org/W2808278096","https://openalex.org/W7001277138","https://openalex.org/W4416939643","https://openalex.org/W3130057263","https://openalex.org/W1982040082","https://openalex.org/W3200108831","https://openalex.org/W2276955115","https://openalex.org/W1522916926"],"abstract_inverted_index":{"This":[0],"study":[1,110],"aims":[2],"to":[3,81],"examine":[4],"how":[5],"values":[6,70,99,128],"(i.e.,":[7],"individual":[8,69,98,127],"and":[9,26,33,52,74,100,120,129],"social":[10],"values)":[11],"influence":[12],"customer":[13,86,101,130],"engagement":[14,102],"after":[15],"managing":[16],"a":[17,41,82,91],"service":[18],"failure":[19],"in":[20,50,78],"the":[21,27,53,95,114,124],"thermal":[22,47],"spa":[23,48],"hotel":[24],"context,":[25],"mediating":[28,115],"roles":[29],"of":[30,43,45,85,94,108,117],"perceived":[31,72,104,118],"justice":[32,73,119],"brand":[34,75,121],"experience.":[35],"The":[36,65,106],"data":[37],"was":[38,56],"collected":[39],"from":[40],"survey":[42],"guests":[44],"luxury":[46],"hotels":[49],"Portugal,":[51],"research":[54],"model":[55],"assessed":[57],"using":[58],"partial":[59],"least":[60],"squares":[61],"structural":[62],"equation":[63],"modeling.":[64],"results":[66],"show":[67],"that":[68],"affect":[71],"experience,":[76],"which":[77],"turn":[79],"contribute":[80],"higher":[83],"level":[84],"engagement.":[87,131],"Brand":[88],"experience":[89,122],"is":[90,111],"better":[92],"mediator":[93],"relationship":[96,125],"between":[97,126],"than":[103],"justice.":[105],"novelty":[107],"this":[109],"highlighted":[112],"by":[113],"effects":[116],"on":[123]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2023-07-16T00:00:00"}
