{"id":"https://openalex.org/W4384028671","doi":"https://doi.org/10.31331/ijheco.v4i1.2487","title":"Kepuasan Pasien Terhadap Pelayanan Puskesmas Ngemplak Simongan Kecamatan Semarang Barat Kota Semarang","display_name":"Kepuasan Pasien Terhadap Pelayanan Puskesmas Ngemplak Simongan Kecamatan Semarang Barat Kota Semarang","publication_year":2023,"publication_date":"2023-07-04","ids":{"openalex":"https://openalex.org/W4384028671","doi":"https://doi.org/10.31331/ijheco.v4i1.2487"},"language":"en","primary_location":{"id":"doi:10.31331/ijheco.v4i1.2487","doi":"https://doi.org/10.31331/ijheco.v4i1.2487","is_oa":true,"landing_page_url":"http://dx.doi.org/10.31331/ijheco.v4i1.2487","pdf_url":"https://e-journal.ivet.ac.id/index.php/ijheco/article/download/2487/1902","source":{"id":"https://openalex.org/S4210184159","display_name":"Indonesian Journal of Health Community","issn_l":"2721-8503","issn":["2721-8503","2775-9997"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Indonesian Journal of Health Community","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://e-journal.ivet.ac.id/index.php/ijheco/article/download/2487/1902","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036555148","display_name":"Wahyu Eko Giri Kusumo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275280","display_name":"Universitas Ivet","ror":"https://ror.org/039ej5p61","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275280"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wahyu Eko Giri Kusumo","raw_affiliation_strings":["Universitas Ivet","Puskesmas Ngemplak Simongan. Penelitian kuantitatif dengan menggunakan rancangan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Ivet","institution_ids":["https://openalex.org/I4405275280"]},{"raw_affiliation_string":"Puskesmas Ngemplak Simongan. Penelitian kuantitatif dengan menggunakan rancangan","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"Dewi Sri Rahayu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275280","display_name":"Universitas Ivet","ror":"https://ror.org/039ej5p61","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275280"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dewi Sri Rahayu","raw_affiliation_strings":["Universitas Ivet","Puskesmas Ngemplak Simongan. Penelitian kuantitatif dengan menggunakan rancangan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Ivet","institution_ids":["https://openalex.org/I4405275280"]},{"raw_affiliation_string":"Puskesmas Ngemplak Simongan. Penelitian kuantitatif dengan menggunakan rancangan","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042137354","display_name":"Rani Tiara Desty","orcid":"https://orcid.org/0009-0006-7381-3194","observed_orcids":["https://orcid.org/0009-0006-7381-3194"]},"institutions":[{"id":"https://openalex.org/I4405275280","display_name":"Universitas Ivet","ror":"https://ror.org/039ej5p61","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275280"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rani Tiara Desty","raw_affiliation_strings":["Universitas Ivet","Universitas IVET, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Ivet","institution_ids":["https://openalex.org/I4405275280"]},{"raw_affiliation_string":"Universitas IVET, Indonesia","institution_ids":["https://openalex.org/I4405275280"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405275280"],"apc_list":null,"apc_paid":null,"fwci":0.7424,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.67525592,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"4","issue":"1","first_page":"27","last_page":"27"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":1.0},{"id":"https://openalex.org/keywords/health-service-quality","display_name":"health service quality","score":0.8479999899864197},{"id":"https://openalex.org/keywords/primary-health-care-center","display_name":"primary health centers","score":0.6340000033378601},{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.6019999980926514},{"id":"https://openalex.org/keywords/asset-tangibility","display_name":"tangibility","score":0.6650000214576721},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9309999942779541},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.7609999775886536},{"id":"https://openalex.org/keywords/convenience","display_name":"convenience","score":0.7670000195503235},{"id":"https://openalex.org/keywords/health-service-improvement","display_name":"health service improvement","score":0.4449999928474426}],"concepts":[{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.7640926837921143},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5638703107833862},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5521355271339417},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5447822213172913},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5151416063308716},{"id":"https://openalex.org/C23131810","wikidata":"https://www.wikidata.org/wiki/Q818574","display_name":"Observational study","level":2,"score":0.48963719606399536},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.46202975511550903},{"id":"https://openalex.org/C140779682","wikidata":"https://www.wikidata.org/wiki/Q210868","display_name":"Sampling (signal processing)","level":3,"score":0.46155261993408203},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45964905619621277},{"id":"https://openalex.org/C2983515908","wikidata":"https://www.wikidata.org/wiki/Q42240","display_name":"Research method","level":2,"score":0.45687901973724365},{"id":"https://openalex.org/C2777532764","wikidata":"https://www.wikidata.org/wiki/Q31855","display_name":"Research center","level":2,"score":0.4456004500389099},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.18176361918449402},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.18075606226921082},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15370267629623413},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10117951035499573},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.09732377529144287},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0683583915233612},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C94915269","wikidata":"https://www.wikidata.org/wiki/Q1834857","display_name":"Detector","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.31331/ijheco.v4i1.2487","doi":"https://doi.org/10.31331/ijheco.v4i1.2487","is_oa":true,"landing_page_url":"http://dx.doi.org/10.31331/ijheco.v4i1.2487","pdf_url":"https://e-journal.ivet.ac.id/index.php/ijheco/article/download/2487/1902","source":{"id":"https://openalex.org/S4210184159","display_name":"Indonesian Journal of Health Community","issn_l":"2721-8503","issn":["2721-8503","2775-9997"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Indonesian Journal of Health Community","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.31331/ijheco.v4i1.2487","doi":"https://doi.org/10.31331/ijheco.v4i1.2487","is_oa":true,"landing_page_url":"http://dx.doi.org/10.31331/ijheco.v4i1.2487","pdf_url":"https://e-journal.ivet.ac.id/index.php/ijheco/article/download/2487/1902","source":{"id":"https://openalex.org/S4210184159","display_name":"Indonesian Journal of Health Community","issn_l":"2721-8503","issn":["2721-8503","2775-9997"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Indonesian Journal of Health Community","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4384028671.pdf","grobid_xml":"https://content.openalex.org/works/W4384028671.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W2204655910","https://openalex.org/W2613760213","https://openalex.org/W2741481986","https://openalex.org/W2778110866","https://openalex.org/W2889738936","https://openalex.org/W2967761813","https://openalex.org/W3123550635"],"related_works":["https://openalex.org/W4384072048","https://openalex.org/W7104177554","https://openalex.org/W7129086325","https://openalex.org/W3213323189","https://openalex.org/W4412958691","https://openalex.org/W4412791161","https://openalex.org/W3193940374","https://openalex.org/W2615947719","https://openalex.org/W7216033958","https://openalex.org/W3109236649"],"abstract_inverted_index":{"Patient":[0],"satisfaction":[1],"is":[2,22],"an":[3],"assessment":[4],"of":[5,11,19,52,60,119,160],"the":[6,24,41,53,58,64,88,98,120,158],"good":[7,123,131,133,137,140],"or":[8],"bad":[9],"quality":[10,62,159],"health":[12,35,161],"services":[13],"received":[14],"by":[15,112],"patients.":[16],"The":[17,50,117],"background":[18],"this":[20,144],"research":[21,54,70,80,84,103,121,145],"that":[23],"Ngemplak":[25,65,89],"Simongan":[26,66,90],"Public":[27],"Health":[28,67,91],"Center,":[29],"Semarang":[30],"City,":[31],"in":[32,44,93,154],"carrying":[33],"out":[34],"duties":[36],"has":[37],"not":[38],"yet":[39],"achieved":[40],"desired":[42],"goals,":[43],"general":[45],"there":[46],"are":[47,122],"still":[48],"weaknesses.":[49],"aim":[51],"was":[55,85],"to":[56,109,156],"determine":[57],"level":[59],"service":[61,129],"at":[63,87],"Center.":[68],"Quantitative":[69],"using":[71,77],"a":[72,78,106],"descriptive":[73],"observational":[74],"study":[75],"design,":[76],"cross-sectional":[79],"design":[81],"approach.":[82],"This":[83,102],"conducted":[86],"Center":[92],"December":[94],"2022.":[95],"Sampling":[96,100],"used":[97,105,149],"Purposive":[99],"Method.":[101],"instrument":[104],"questionnaire,":[107],"how":[108],"collect":[110],"data":[111],"interview":[113],"and":[114],"Google":[115],"form.":[116],"results":[118],"product":[124],"quality,":[125,130],"poor":[126,128,135],"price,":[127],"reliability,":[132],"tangibility,":[134],"assurance,":[136],"emotional":[138],"factor,":[139],"convenience.":[141],"Suggestions":[142],"for":[143,152],"institution":[146],"can":[147],"be":[148],"as":[150],"material":[151],"consideration":[153],"efforts":[155],"improve":[157],"services.":[162]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-07-13T00:00:00"}