{"id":"https://openalex.org/W4383982034","doi":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","title":"Effect of Transformational Leadership, Job Satisfaction, and Interpersonal Communication on Organizational Citizenship Behavior with Organizational Commitment as Mediation Variable at the Tax Office","display_name":"Effect of Transformational Leadership, Job Satisfaction, and Interpersonal Communication on Organizational Citizenship Behavior with Organizational Commitment as Mediation Variable at the Tax Office","publication_year":2023,"publication_date":"2023-07-05","ids":{"openalex":"https://openalex.org/W4383982034","doi":"https://doi.org/10.26668/businessreview/2023.v8i7.2634"},"language":"en","primary_location":{"id":"doi:10.26668/businessreview/2023.v8i7.2634","doi":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","is_oa":true,"landing_page_url":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","pdf_url":"https://www.openaccessojs.com/JBReview/article/download/2634/1043","source":{"id":"https://openalex.org/S2736802132","display_name":"International Journal of Professional Business Review","issn_l":"2525-3654","issn":["2525-3654"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310312390","host_organization_name":"Tutor Treinamento e Desenvolvimento","host_organization_lineage":["https://openalex.org/P4310312390"],"host_organization_lineage_names":["Tutor Treinamento e Desenvolvimento"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Professional Business Review","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.openaccessojs.com/JBReview/article/download/2634/1043","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100784987","display_name":"Sutrisno Sutrisno","orcid":"https://orcid.org/0000-0002-4266-2016","observed_orcids":["https://orcid.org/0000-0002-4266-2016"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sutrisno","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034715167","display_name":"Enny Diah Astuti","orcid":"https://orcid.org/0000-0002-4701-486X","observed_orcids":["https://orcid.org/0000-0002-4701-486X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Enny Diah Astuti","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4701-486X","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020880908","display_name":"Koko Safitri","orcid":"https://orcid.org/0000-0002-1005-5940","observed_orcids":["https://orcid.org/0000-0002-1005-5940"]},"institutions":[{"id":"https://openalex.org/I4405274921","display_name":"Politeknik LP3I Jakarta","ror":"https://ror.org/02ktsve17","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274921"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Koko Safitri","raw_affiliation_strings":["Economics. Faculty of econocmics and business , Politeknik LP3I Jakarta , Indonesia , in"],"raw_orcid":"https://orcid.org/0000-0002-1005-5940","affiliations":[{"raw_affiliation_string":"Economics. Faculty of econocmics and business , Politeknik LP3I Jakarta , Indonesia , in","institution_ids":["https://openalex.org/I4405274921"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069835599","display_name":"Sudarmo Muhammad Setrojoyo","orcid":"https://orcid.org/0000-0001-7696-5456","observed_orcids":["https://orcid.org/0000-0001-7696-5456"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sudarmo Muhammad Setrojoyo","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-7696-5456","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5081049293","display_name":"Teguh Setiawan Wibowo","orcid":"https://orcid.org/0009-0001-3548-8128","observed_orcids":["https://orcid.org/0009-0001-3548-8128"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Teguh Setiawan Wibowo","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0001-3548-8128","affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.2405,"has_fulltext":true,"cited_by_count":18,"citation_normalized_percentile":{"value":0.94437168,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":"8","issue":"7","first_page":"e02634","last_page":"e02634"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6859999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6859999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.30320000648498535,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.005900000222027302,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transformational-leadership","display_name":"transformational leadership","score":1.0},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":1.0},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"interpersonal communication","score":1.0},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"organizational citizenship behavior","score":0.9639999866485596},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":1.0},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.5109999775886536},{"id":"https://openalex.org/keywords/tax-officials","display_name":"tax officials","score":0.7630000114440918},{"id":"https://openalex.org/keywords/public-sector-employment","display_name":"public sector employees","score":0.7820000052452087},{"id":"https://openalex.org/keywords/tax-authorities","display_name":"tax authorities","score":0.578000009059906}],"concepts":[{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.7470734119415283},{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.6570243239402771},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.6557555198669434},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5890754461288452},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.5462526679039001},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.49705126881599426},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4859251081943512},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.43917790055274963},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4313841760158539},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.40387678146362305},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21455255150794983},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.26668/businessreview/2023.v8i7.2634","doi":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","is_oa":true,"landing_page_url":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","pdf_url":"https://www.openaccessojs.com/JBReview/article/download/2634/1043","source":{"id":"https://openalex.org/S2736802132","display_name":"International Journal of Professional Business Review","issn_l":"2525-3654","issn":["2525-3654"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310312390","host_organization_name":"Tutor Treinamento e Desenvolvimento","host_organization_lineage":["https://openalex.org/P4310312390"],"host_organization_lineage_names":["Tutor Treinamento e Desenvolvimento"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Professional Business Review","raw_type":"journal-article"},{"id":"pmh:oai:dialnet.unirioja.es:ART0001619901","doi":null,"is_oa":true,"landing_page_url":"https://dialnet.unirioja.es/servlet/oaiart?codigo=9060811","pdf_url":"https://dialnet.unirioja.es/descarga/articulo/9060811.pdf","source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Professional Business Review: Int. J. Prof.Bus. Rev., ISSN 2525-3654, Vol. 8, N\u00ba. 7, 2023 (Ejemplar dedicado a: Continuous publication; e02568)","raw_type":"text (article)"},{"id":"pmh:oai:ojs2.openaccessojs.com:article/2634","doi":null,"is_oa":true,"landing_page_url":"https://openaccessojs.com/JBReview/article/view/2634","pdf_url":"https://openaccessojs.com/JBReview/article/download/2634/1043","source":{"id":"https://openalex.org/S2736802132","display_name":"International Journal of Professional Business Review","issn_l":"2525-3654","issn":["2525-3654"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310312390","host_organization_name":"Tutor Treinamento e Desenvolvimento","host_organization_lineage":["https://openalex.org/P4310312390"],"host_organization_lineage_names":["Tutor Treinamento e Desenvolvimento"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Professional Business Review; Vol. 8 No. 7 (2023): Continuous publication; e02634","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.26668/businessreview/2023.v8i7.2634","doi":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","is_oa":true,"landing_page_url":"https://doi.org/10.26668/businessreview/2023.v8i7.2634","pdf_url":"https://www.openaccessojs.com/JBReview/article/download/2634/1043","source":{"id":"https://openalex.org/S2736802132","display_name":"International Journal of Professional Business Review","issn_l":"2525-3654","issn":["2525-3654"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310312390","host_organization_name":"Tutor Treinamento e Desenvolvimento","host_organization_lineage":["https://openalex.org/P4310312390"],"host_organization_lineage_names":["Tutor Treinamento e Desenvolvimento"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Professional Business Review","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.48510000109672546,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4383982034.pdf","grobid_xml":"https://content.openalex.org/works/W4383982034.grobid-xml"},"referenced_works_count":24,"referenced_works":["https://openalex.org/W1519839742","https://openalex.org/W2483683954","https://openalex.org/W2755947976","https://openalex.org/W2773107937","https://openalex.org/W2795349012","https://openalex.org/W2915013689","https://openalex.org/W2922577893","https://openalex.org/W2938124126","https://openalex.org/W2989057170","https://openalex.org/W2994386185","https://openalex.org/W3024160799","https://openalex.org/W3042931467","https://openalex.org/W3135809173","https://openalex.org/W3185805677","https://openalex.org/W3185938620","https://openalex.org/W3194056952","https://openalex.org/W4200213904","https://openalex.org/W4206941650","https://openalex.org/W4225759389","https://openalex.org/W4248437135","https://openalex.org/W4255751650","https://openalex.org/W4323049339","https://openalex.org/W4323049723","https://openalex.org/W7010410278"],"related_works":["https://openalex.org/W2964303466","https://openalex.org/W7110624559","https://openalex.org/W7204098017","https://openalex.org/W7223128570","https://openalex.org/W4392559163","https://openalex.org/W3198763141","https://openalex.org/W2347834786","https://openalex.org/W2913995767","https://openalex.org/W3042711116","https://openalex.org/W4309279736"],"abstract_inverted_index":{"Purpose:":[0],"The":[1,37,61,100,119,144],"objective":[2],"of":[3,11,23,29,31,82,89,146,150,163,165,179,191,197,222,236],"this":[4,97,180],"research":[5],"is":[6,39,63,113,123,133],"to":[7,73,115,135,213,227],"determine":[8],"the":[9,20,27,32,48,53,68,80,138,147,161,166,177,189,192,198,210,214,220],"impact":[10],"transformational":[12],"leadership,":[13,152,203],"job":[14,153,204],"satisfaction":[15,205],"and":[16,25,50,59,85,157,206,230],"interpersonal":[17,155,207],"communication":[18,156],"on":[19,26,79],"organizational":[21,158,238],"commitment":[22,159,190,208,212],"staff":[24],"behavior":[28,162],"citizens":[30,164],"Tax":[33,199,215],"Agency.":[34,200],"Theoretical":[35],"framework:":[36],"hypothesis":[38],"a":[40,64,76,86,127,131,195,234],"temporal":[41],"connection":[42],"that":[43,55,70,92,183],"must":[44,51,56],"be":[45,57,94],"answered":[46],"in":[47,129],"investigation":[49],"find":[52],"facts":[54],"collected":[58],"examined;":[60],"idea":[62],"quick":[65],"question,":[66],"or":[67],"belief":[69],"you":[71],"have":[72],"look":[74],"for":[75],"truth":[77],"based":[78],"framework":[81],"previous":[83,87],"thought,":[84],"study":[88,149,181],"several":[90],"researchers":[91],"can":[93],"understood":[95],"as":[96],"hypothesis.":[98],"Design/methodology/approach:":[99],"data":[101,117,120],"analysis":[102],"method":[103],"uses":[104],"structural":[105,111,148],"equation":[106],"modeling":[107],"(SEM)":[108],"analysis.":[109],"Modeling":[110],"equations":[112],"used":[114],"analyze":[116],"(SEM).":[118],"collection":[121],"technique":[122],"carried":[124],"out":[125],"through":[126],"questionnaire":[128,132],"which":[130,217],"offered":[134],"respondents":[136],"taking":[137],"examination,":[139],"including":[140],"civil":[141],"servants.":[142],"Findings:":[143],"results":[145,178],"transformative":[151,184],"satisfaction,":[154],"influence":[160,209],"tax":[167],"office":[168],"Research,":[169],"Practical":[170],"&":[171],"Social":[172],"implications:":[173],".":[174],"In":[175],"addition,":[176],"show":[182],"leadership":[185,229,232],"affects,":[186],"above":[187],"all,":[188],"entity":[193],"with":[194],"employee":[196],"Originality/value:":[201],"Transformative":[202],"entity's":[211],"Agency,":[216],"means":[218],"improving":[219],"activity":[221],"any":[223],"High":[224],"school":[225],"worker,":[226],"transform":[228],"turn":[231],"into":[233],"transformation":[235],"workers'":[237],"engagement.":[239]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-07-12T00:00:00"}